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Content

Business and Management


Business Strategy



FOCUS ASIA BUSINESS LEADERS - EDWIN LEE & HONG KONG BUSINESS INTERMEDIARY CO. LTD

By Ali Farhoomand Claudia H L Woo

Hong Kong Business Intermediary ("HKBI") was Hong Kong's first business brokerage company that specialised in small business sales. Leading the company was Edwin Lee, a young entrepreneur who took his every chance to drive the company to new levels of success. In November 2001, after realising that there were no business brokerage firms in Hong Kong, Lee set up HKBI and started to offer 'matchmaking' services for prospective business sellers and buyers. As the company diversified into too many additional services without proper planning, the rising operation cost turned into a cash flow disaster for HKBI in 2005. Lee then restructured his business model into a more systematic and integrated way and successfully turned his company around, earning himself the award of Hong Kong's Innovative Entrepreneur of the Year 2007. HKBI's business model and efforts in promoting entrepreneurship had also received recognition worldwide.


DVD (With Business Case Booklet) / 2012

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CUSTOMER SERVICE STRATEGIES

With Lisa Ford

How to Create More Loyalty in a Dynamic Competitive Marketplace

Your employees and their customer service skills may be the only thing that differentiates you from the competition. And customers are more sophisticated and educated than ever before. That's why it's critically important to make sure employee skills are constantly updated to meet ever-rising customer expectations. In this content-rich seminar, your front-line team members will learn practical skills and proven systems for improving customer service at every touchpoint, all along the cycle. They'll gain numerous hands-on techniques including - how to listen attentively, uncover customer needs, calm down angry customers, win back disgruntled customers, handle conflict, and keep an attitude of "customers first" all day. Any organization putting these principles into action will quickly be out-servicing the competition.


DVD / 2011 / 120 minutes

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FOCUS ASIA BUSINESS LEADERS - JIM THOMPSON AND THE CROWN WORLDWIDE GROUP

By Ali Farhoomand, Claudia H L Woo, Ricky Lai

Founded in 1965 by Jim Thompson, the Crown Worldwide Group is the world's largest privately held relocation company. The company operates in 55 countries and employs 5,000 employees.

Crown's success can be largely attributed to the founder's insistence on high service quality and continual improvement through innovative information technology. Thompson also has a strong passion for community development and CSR values have been at the heart of the company for decades. With customers becoming more aware of CSR, Thompson realized that the company's CSR had to be integrated strategy and day-to-day business operations. This volume explores the company's roadmap for successful CSR integration.


DVD (With Business Case Booklet) / 2010 / 18 minutes

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CONVERSATION STRATEGIES

With Mike Lipkin

How to Make Every Meeting, Every Relationship and Every Moment Count

How can you create conversations that help others grow? How can you make every meeting a once-in-a-lifetime experience that inspires others? How can you be more present in all of your interactions? How can you be recognized as the best? These and many more questions are answered in this unforgettable, power packed program featuring one of North America's most extraordinary speakers, Mike Lipkin. As you become captivated by his South African accent, you'll discover key insights and practical strategies for improving your conversation effectiveness in both business and personal situations. You'll learn how to listen more intensely, communicate with charisma, add more value, and finish like a champion. Once you understand these principles, extraordinary conversations will be your new standard.


DVD / 2009 / 85 minutes

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LITTLE BIG THINGS: STRATEGY

With Tom Peters

The Little BIG Things: Strategy DVD in the new Tom Peters training program will get you and your associates thinking about your organization as a whole unit. By viewing these twenty-four videos with Tom, you will soon be thinking about your brand, how and why your teams are formed, where to find your future markets, and even where your desk is located.

This program will help you step outside of the day-to-day grind and find new possibilities and avenues for your organization, all while bringing the workforce together.


DVD / 2009 / 61 minutes

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FOCUS ASIA BUSINESS LEADERS - BANYAN TREE: SUSTAINABILITY OF A BRAND DURING RAPID GLOBAL EXPANSION

By Cathy Enz, Ali Farhoomand, Pauline Ng

Singapore-based Banyan Tree has niche positions in three core areas: hotels and resorts, spas and retail. With more than 120 international awards and accolades, and a successful IPO in June 2006, Ho Kwon Ping has ambitious expansion plans. The Volume shows the challenges surrounding global branding of an Asian villa-themed spas and resort business. The dangers of brand dilution are addressed within the context of developing a niche market based on customer experience.


DVD (With Business Case Booklet) / 2008 / 27 minutes

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STRATEGIC ACHIEVEMENT

With Brian Tracy

Sales, Marketing & Leadership Tactics for Gaining the Competitive Edge

In this content-rich sales training, leadership training, and marketing skills program, highly acclaimed motivational business speaker Brian Tracy shows how to apply battle-proven methods to achieve victory in the world of business. He draws on powerful success strategies and sales skills used by famous military and business leaders throughout history. Sharing idea after idea, Brian Tracy covers a variety of sales skills and "thinking tools" that can help you to overcome adversity, live with greater focus, sell yourself more effectively, market your products & services with greater efficiency, perpetually learn sales skills, and more. This powerful sales, marketing and leadership training program will bring you innovative ideas in a cost-effective, easy to use video format. You'll walk away with a practical blueprint for high achievement that can be immediately applied to your business and personal life.


DVD / 2008 / 80 minutes

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FOCUS ASIA BUSINESS LEADERS - BIOCON: FROM GENERICS MANUFACTURING TO BIOPHARMACEUTICAL INNOVATION

By Michael Enright, Venkat Subramanian, Jeroen van den Berg

Following a successful IPO in April 2004, Biocon - India's foremost biotech company - is in the midst of an ambitious overhaul. Long dependent on revenues from the production of enzymes and generic drugs, the Company feels competitive pressures from within the country, as well as from other developing economies such as China. The Volume shows how the company's founder, Kiran Mazumdar-Shaw, intends to take the company to the next level by transforming Biocon from a producer of generics into India's first true innovator in the field of biotechnology.


DVD (With Business Case Booklet) / 2007 / 28 minutes

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FOCUS ASIA BUSINESS LEADERS - DAKSH AND IBM: BUSINESS PROCESS TRANSFORMATION IN INDIA - PART 1. THE FORMATIVE YEARS

By Ali Farhoomand, Kavita Sethi

In one of the largest acquisitions in India, technology giant IBM took over Daksh eServices Ltd in April 2004. Since its inception, Daksh eServices had mirrored the fiery growth of the Indian business process outsourcing (BPO) sector. In the short span of four years, it had acquired 6,000 employees with facilities in five locations. The Volume examines the issues surrounding different financing models opened to a start-up by weighing the pros and cons of different options. It also gives a detailed overview of BPO and business process transformation.


DVD (With Business Case Booklet) / 2007 / 26 minutes

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FOCUS ASIA BUSINESS LEADERS - HONG KONG ECONOMIC TIMES GROUP: DIVERSIFICATION AND DIFFERENTIATION

By Yuen-ying Chan, Ali Farhoomand, Pauline Ng

HKET Group, a successful financial newspaper publisher, has used diversification and differentiation as the cornerstone of its corporate strategy. Over the span of nearly 20 years, the Group has extended into book publishing, multimedia services, electronic information services, recruitment advertising and training. The Volume demonstrates the challenge of managing a diverse but interrelated portfolio of companies. Lawrence Fung's management philosophy of "differentiate or die" drove many of its diversified products to number one positions within their respective market segments.


DVD (With Business Case Booklet) / 2007 / 30 minutes

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FOCUS ASIA BUSINESS LEADERS - PEARL RIVER PIANO: HITTING THE RIGHT NOTES IN THE GLOBAL MARKET?

By Michael Enright, Emily Ho

Pearl River Piano (PRP) is a classic Chinese success story: the manufacturing company used Western know-how to develop its core competencies and ultimately dominated the local market. Venturing into the international market, PRP uses its advantages as a national champion to build a global brand. The Volume explores whether a state-owned enterprise would be able to develop a strong brand to operate and compete in global markets. It also sheds light on branding issues in businesses sensitive to skills and refinement.


DVD (With Business Case Booklet) / 2007 / 26 minutes

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FOCUS ASIA BUSINESS LEADERS - SEIKO WATCH CORPORATION: MOVING A BRAND UPMARKET

By Ali Farhoomand, Tom Hout, Amir Hoosain

As high-end watches became more and more a status and fashion symbol in the 1990s and 2000s, Seiko, arguably the world's foremost innovator in the watch industry, had to deal with the issues surrounding stagnant sales and ambiguities surrounding its brand. The Volume demonstrates how Shinji Hattori, a great-grandson of Seiko founder Kintaro Hattori and current president and CEO, tries to lift the Company's brand and margins through technological innovation and brand repositioning.


DVD (With Business Case Booklet) / 2007 / 28 minutes

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FOCUS ASIA BUSINESS LEADERS - WE MARKETING GROUP: BUILDING A GLOBAL MARKETING AND COMMUNICATION COMPANY IN CHINA

By Ali Farhoomand, Kineta Hung, Grace Loo

WE Worldwide Partners, a start up advertising venture focusing on China market, is at a crucial point in its expansion strategy. Viveca Chan, the visionary force behind WE's conception, has to evaluate the viability of WE's business model and growth strategy in the fast-moving and dynamic China market. The Volume explores how WE can position itself as "the third force" in a market dominated by the international advertising agencies, on one hand, and crowded by the small, local independent agencies, on the other.


DVD (With Business Case Booklet) / 2007 / 28 minutes

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FOCUS ASIA BUSINESS LEADERS - MTR: STRATEGIC CHALLENGE OF ENTRENCHING LOCALLY WHILE EXPANDING GLOBALLY

By Ali Farhoomand, Emily Ho

This Volume discusses how MTR Corporation transformed itself from a local transportation company to become a global player. Despite MTR's proven rail-property model in Hong Kong, the company is faced with a new set of economic, cultural, regulatory and operational challenges abroad. This case illustrates the growth model of a local company during internationalisation and the trade-offs involved in its strategic decisions.


DVD (With Business Case Booklet) / 2006 / 28 minutes

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FOCUS ASIA BUSINESS LEADERS - PHOENIX SATELLITE TELEVISION: THE ART OF BROADCASTING IN CHINA

By Yuen-ying Chan, Amir Hoosain

In presenting its family of channels as the Chinese TV viewers' window to the world, Phoenix was able to capitalise on ambiguities in China's regulatory environment to target news programming at mainland Chinese viewers. The Volume explores how the company needs to grapple with the challenges brought about by the convergence of telecommunications and broadcasting, the further liberalisation of China's media industry, and the gradual roll-out of digital TV networks around the country.


DVD (With Business Case Booklet) / 2006 / 28 minutes

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FOCUS ASIA BUSINESS LEADERS - SHUI ON: BRANDING PROPERTIES FOR SUSTAINABLE GROWTH IN CHINA

By Frederik Pretorius, Emily Ho

This Volume explores how Shui On, a large Hong Kong-based property developer, leveraged its established relationship with the Shanghai government to obtain the rights to participate in a very large urban redevelopment project to build the now world-famous Xintiandi retail and entertainment centre. It also probes whether or not the company could repeat its success in other Chinese cities by exploiting the brand value of its flagship project.


DVD (With Business Case Booklet) / 2006 / 26 minutes

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FOCUS ASIA BUSINESS LEADERS - THE HONG KONG JOCKEY CLUB: REPOSITIONING A NOT-FOR-PROFIT POWERHOUSE

By Ali Farhoomand, Amir Hoosain, Shirley Chan

The Hong Kong Jockey Club, with a statutory monopoly on horse racing, football betting and lotteries, is not only the territory's largest single taxpayer, it is also its largest charity and community benefactor. The Volume explores how the company has to tackle the threat posed by illegal and unauthorised offshore gambling operators, and how it should reposition itself. It also highlights the paradox of producing a sustainable betting turnover without being perceived as promoting gambling in the community.


DVD (With Business Case Booklet) / 2006 / 28 minutes

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PROFESSIONAL NEGOTIATION STRATEGIES

With Dr George Lucas

Tools & Tactics for Gaining the Edge in Any Situation

  • Understand the 4 styles of negotiating & when to use them
  • Treat common "negotiaphobia" through simple steps
  • Develop a rock solid strategy for any negotiation
  • Learn how & when to use negotiation chips correctly
  • Turn more negotiations into win-win situations

  • This is not the first video that has ever been produced on negotiations, but it is the first one not to take the "one-size fits all" approach. Dr. George Lucas shares with you the four negotiation strategies, when and how to use each one, and exposes the flaws in the most common negotiation tactic of compromise. His guidance will prepare you to capitalize on the 20% of negotiations where you can collaborate, protect you in the 30% that are fully win-lose, and help you move more of the remaining 50% into the win-win optimal category. Whether you're a business professional, sales representative, homemaker or entrepreneur, developing negotiation skills will benefit you in every area of life.


    DVD / 100 minutes

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    ACTION STRATEGIES FOR BIG THINKERS

    With Michael Bernoff

    How to Move from Where You Are to Where You Really Want to Be

    Someone who thinks big like you should be achieving greatness at every level, so what's holding you back? It's your mind and the way it's currently operating. Your very own thinking is stopping you from taking the actions that will quickly move you to your next level. In this eye-opening program you'll discover why you're not where you had hoped to be, and what you must do immediately to get there. Michael will clearly explain why your comfort zone is holding you back, and what you need to do to take on your biggest challenges with confidence. He'll show you how to change your perceptions, get yourself emotionally ready, and communicate your message with confidence and consistency. Learn these principles and take charge of your life today!


    DVD / 70 minutes

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    POWER TO RISE ABOVE FAILURE, THE

    By Morongwa Makakane

    Motivational Speaker, Entrepreneur, Author, Consultant and Philanthropist íV Morongwa Makakane is a determined and driven business woman. Morongwa is highly regarded as the authority on topics relating to developing value adding business strategies, as well as the implementation of change management, performance management and effective human resource management strategies.


    DVD /

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    RELATIONSHIP STRATEGIES

    With Dr. Tony Alessandra

    Powerful People Skills for Creating Instant Rapport

    Understanding behavioral styles is critical for anyone in business today. Contrary to the popular Golden Rule, people do not necessarily want to be treated the way you want to be treated. Everybody has a preferred way they like to be treated, and understanding behavioral styles will help you connect with others in a way that is natural and comfortable to them.

    Get ready for an entertaining and insightful seminar delivered by award-winning business trainer and bestselling author, Dr. Tony Alessandra. In this powerful session, you'll learn useful techniques for understanding behavioral styles and dealing more effectively with anybody and everybody you meet. You'll discover the best ways of building rapport, how to break the ice with strangers, how to quickly and accurately size people up, how to adapt your style to make the other person feel more comfortable, and a whole lot more. Once you understand and master these powerful people skills, you'll be better equipped to build and maintain stronger relationships than ever before - personally and professionally.


    DVD / 60 minutes

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    STRATEGIES FOR DELIVERING WOW!

    With Chip Madera

    How to Attain & Retain Customers by Creating Unforgettable Moments

    Giving customers good service is one thing, but delivering "wow!" is something totally different. In this fast-paced, entertaining, and engaging program, master speaker Chip Madera shows you exactly how to create experiences that get your customers and prospects saying, "wow!" He'll prove to you that "wow" is a brand you need to embrace if you're going to create long-term loyalty and endless referrals. Being the best in your industry is no longer enough. You're now competing with all other business out there who are delivering "wow" level service. Awesome service is the new norm. Discover what you can do to be the company that others are striving to be like. It's time to get more of your customers saying, "wow!"


    DVD / 105 minutes

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