Content

E-BUSINESS

E-BUSINESS


BUSINESS RESILIENCY AND IBM SYSTEM

by Mark Shearer

How does business resiliency differ from disaster recovery? How do I analyze Business Resiliency requirements? Which roles within an organization need to participate in a resiliency analysis?

Modern enterprises must rapidly adapt to changing business and marketplace requirements. Adaptation, in turn, depends on rapidly changing information systems. But change often brings disruption, and information systems need to be resilient when surrounded by disruptions. Resiliency systems will enable the enterprise to ride-out any kind of outage - and be flexible enough to absorb changes - with minimal disruption to the business.

In this program, experts from the IBM Rochester Lab Service Group and Advanced IT Technical Support share ideas and methods you can use to improve the resiliency of your business.

You¡¦ll learn the meaning of Business Resiliency and how it differs from disaster recovery. You¡¦ll learn about a process to analyze Business Resiliency requirements. You¡¦ll learn which roles within an organization need to participate in the resiliency analysis. And you¡¦ll learn about the Business Resiliency features of IBM¡¦s System I platform.

The program also includes a case study featuring the experience of an IBM client with extremely demanding business resiliency requirements.

Item no.: HF06570035
Format: VHS
Duration: 41 minutes
Copyright: 2007
Price: USD 195.00

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Item no.: HF06570036
Format: CD-ROM (Win)
Duration: 41 minutes
Copyright: 2007
Price: USD 349.97

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CISCO IP CONTACT CENTER

by LaVeta Gibbs

What are the components and activities in the Cisco contact centers and the benefits Cisco has gained from using its own IP Contact Center solutions. What has been the evolution of Cisco¡¦s worldwide contact center environment. How have outsourcers integrate into this environment.

Handling over 10 million calls per year, the Cisco contact centers help both customers and employees with a variety of issues. For example, calls include technical support and sales enquiries for customers, or travel planning and human resources questions for employees. With 24-hour global coverage, Cisco contact centers play a large and important role in our business operations. However, controlling costs while maintaining responsive service levels in contact centers is a complex and ongoing challenge.

In this program LaVeta Gibbs, Director of Cisco¡¦s Customer Interaction Network,discusses how Cisco is addressing these challenges by using its internal network and Cisco products for contact centers. These advanced technologies also enable new concepts in contact center operation, such as Web collaboration between agents and callers. Another new concept is the Cisco Customer Interaction Network, which dramatically simplifies a customer¡¦s initial call into Cisco. This module aims to outline an executive overview of the deployment, benefits, where we are today, and what the future holds.

Item no.: RA06430147
Format: VHS
Duration: 14 minutes
Copyright: 2007
Price: USD 195.00

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Item no.: RA06430148
Format: CD-ROM (Win)
Duration: 14 minutes
Copyright: 2007
Price: USD 349.97

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CISCO SECURITY

by Rich Gore

What are the types of security threats and how they are evolving? How is Cisco is using security designs, technologies, and practices to protect its own network? How is Cisco¡¦s Self-Defending Network Strategy is bringing business and operational benefits to the company?

Like any large enterprise, Cisco must secure its internal systems and networks against a variety of threats. Network security at Cisco is based on the Cisco Self-Defending Network Strategy, which defines an integrated, adaptive, and multi-layer approach to protection. Cisco IT¡¦s goal is to provide our employees with the ability to work productively, from any location, at any time, while also improving Cisco¡¦s operational efficiency and reducing costs. The network that supports this goal uses the public Internet and wireless technology to reach into every corner of the world, but this ubiquity provides its own security challenges.

In this program Rich Gore, a senior IT manager in the Cisco on Cisco team, discusses the role of network security within Cisco Systems today. This module aims to outline an executive overview of the development, the benefits, and what the future holds.

Item no.: JM06180293
Format: VHS
Duration: 18 minutes
Copyright: 2007
Price: USD 195.00

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Item no.: JM06180294
Format: CD-ROM (Win)
Duration: 18 minutes
Copyright: 2007
Price: USD 349.97

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CISCO SERVICE ORIENTED DATA CENTER

by Sapna Garg

What is the role of data centers in Cisco¡¦s business? How is Cisco is evolving to a new concept, the Service Oriented Data Center? What will be the the benefits gained from this new data center design?

Cisco spends roughly 25% of its IT budget on data centers. This means any cost reductions in the data center infrastructure or operations can have a significant financial benefit. Cisco is currently engaged in a multi-year redesign effort to create a Service Oriented Data Center. This redesign consolidates and transforms the data center infrastructure for improved user service, better utilization, more automation and flexibility, and a lower total cost of ownership.

In this program Sapna Garg, Senior Manager in Cisco IT, explains the role of data centers within Cisco Systems today, and looks at the data center redesign for the future.

By watching this program, you will:
  • Discover the role of data centers in Cisco¡¦s business.
  • Learn about the planned redesign of the Cisco data centers.
  • Understand how Cisco is evolving to a new concept, the Service Oriented Data Center; and
  • See the benefits gained from this new data center design.

    Item no.: PC06570295
    Format: VHS
    Duration: 11 minutes
    Copyright: 2007
    Price: USD 195.00

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    Item no.: PC06570296
    Format: CD-ROM (Win)
    Duration: 11 minutes
    Copyright: 2007
    Price: USD 349.97

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    CISCO STORAGE NETWORKING

    by Bob Scarbrough

    What are the advantages of a storage networking solution? How does Cisco is using storage networking to reduce its data center costs? How will storage networking has evolved at Cisco and how it will improve in the future?

    Data is an important corporate asset, but storing huge volumes of data can be inefficient and expensive. Within Cisco IT, data center costs make up about 50% of IT costs. And storage costs make up about 50% of data center costs. Over the last four years storage requirements have been doubling year over year. Controlling these storage costs have been critical to controlling overall IT costs.

    In recent years, storage area networks or SANs have emerged as the foundation for making stored data more cost effective by improving overall storage utilization and manageability and more accessible by providing a virtual storage pool to support our internal clients¡¦ needs for application storage.

    Cisco IT has been migrating all of our direct access storage ¡V that is, storage drives directly connected to application servers ¡V to storage area networks, which are large amounts of storage resources separate from the application servers but connected to them across a special storage network.

    In this program Robert Scarbrough, a Program Manager in Cisco IT, explains the role of Storage Networking within Cisco Systems today.

    Item no.: YD06570341
    Format: VHS
    Duration: 17 minutes
    Copyright: 2007
    Price: USD 195.00

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    Item no.: YD06570342
    Format: CD-ROM (Win)
    Duration: 17 minutes
    Copyright: 2007
    Price: USD 349.97

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    CISCO UNITY VOICE MESSAGING

    by Alex Hadden-Boyd

    How are Cisco employees are benefiting from the global deployment of Cisco Unity voice messaging systems? How has Cisco has migrated from legacy systems to IP-based messaging? How this migration has helped Cisco improve operations and reduce costs?

    Voice messaging is a valuable tool for helping employees communicate and collaborate effectively. To reduce costs and increase productivity, many enterprises are migrating from legacy voice mail systems to IP-based systems such as Cisco Unity voice messaging. Cisco has now completed the largest global deployment of Cisco Unity voice messaging systems in its own operations. This effort has produced substantial yearly cost savings for Cisco and creates the foundation for migration to unified messaging incorporating e-mail in the future. In this program expert Alex Hadden-Boyd, will be explaining the role of Unity Voice Messaging within Cisco Systems today. This module aims to outline an executive overview of the deployment and benefits of Unity Voice Messaging.

    Item no.: GF06570365
    Format: VHS
    Duration: 8 minutes
    Copyright: 2007
    Price: USD 195.00

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    Item no.: GF06570366
    Format: CD-ROM (Win)
    Duration: 8 minutes
    Copyright: 2007
    Price: USD 349.97

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    CISCO WIRELESS LAN

    by Jawahar Sivasankaran

    How can we understand how wireless LANs are deployed and used within Cisco facilities. How can we learn how Cisco continues to evolve its use of wireless technology and see the benefits Cisco has gained from its wireless network.

    Cisco has a highly mobile workforce, where almost every employee is issued a laptop computer. Given this user base, the question for Cisco IT was not whether wireless LANs should be deployed. Instead, Cisco IT needed solutions for cost-effectively controlling wireless networks, reducing their support costs and assuring their availability and performance to benefit Cisco employees. By deploying the company¡¦s own Cisco Aironet wireless LAN technology, Cisco IT has helped employees work with greater flexibility, mobility, and time savings. In this program Jawahar Sivasankaran,a Cisco Technical project manager, discusses the role of wireless networks within Cisco Systems today. This module aims to outline an executive overview of the deployment, benefits, where we are today and what the future holds.

    Item no.: BM06430459
    Format: VHS
    Duration: 13 minutes
    Copyright: 2007
    Price: USD 195.00

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    Item no.: BM06430460
    Format: CD-ROM (Win)
    Duration: 13 minutes
    Copyright: 2007
    Price: USD 349.97

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    USING ROI STRATEGICALLY IN E-LEARNING

    by Emad Rizkalla

    How can an enterprise unleash the value of e-learning? How does an organization ensure that content, delivery, and technology are aligned to achieve corporate as well as learner objectives? Is there a way for organizations to quantify the costs and benefits of e-learning initiatives, and determine which projects to pursue? What are the business benefits of e-learning? Is there an example of ROI in action by drawing on experiences with a client? How does an enterprise assign monetary value to the costs and benefits of an e-learning project, and is there a formula to assist in this process?

    Emad Rizkalla, president and cofounder of Bluedrop Performance Learning, an e-learning consultancy, explains how to unleash the value of e-learning by ensuring that content, delivery, and technology are aligned to achieve corporate as well as learner objectives. For organizations with limited budgets, the ability to determine when e-learning makes business sense and how to define and measure ROI is increasingly critical. In this program, Rizkalla shows organizations how to quantify the costs and benefits of e-learning initiatives, and determine which projects to pursue. He begins by describing the business benefits of e-learning, explaining how it can be the centerpiece of an effective and continuous learning strategy. Next, he provides an example of ROI in action by drawing on his experiences with a key client. Rizkalla concludes by presenting a formula that shows how to assign monetary value to the costs and benefits of an e-learning project.

    By watching this program, you will learn:
  • The business drivers behind e-learning;
  • How to quantify and measure them,
  • How to evaluate and quantify success; and
  • How to develop a pragmatic approach to estimating and measuring ROI in e-learning.

    Viewers of the CD and online versions of the program have access to white papers including: 'Blueprint for Enterprise E-Learning'; 'Determining the ROI of E-Learning'; and 'Exploding the E-Learning Myth.' Web links include: '2003 Deloitte Technology Fast 500 Announced'; 'E-Learning Provides Cheaper Training'; 'E-Learning vs. Traditional Classroom Instruction'; 'Evaluating E-Learning: Introduction to the Kirkpatrick Model'; 'The E-Learning Market: It's About the Learner, Not the Instructor!'; 'Dead Trainer Walking' and 'Go Slow With E-Learning: Are You Kidding?: A Case Study With a Dozen Tips to Avoid E-Learning Terror.'

    Item no.: YH06570551
    Format: VHS
    Duration: 34 minutes
    Copyright: 2007
    Price: USD 195.00

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    Item no.: YH06570552
    Format: CD-ROM (Win)
    Copyright: 2007
    Price: USD 349.97

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    CLIENT AND PARTNER SUCCESS STORIES: IBM INFORMIX DYNAMIC SERVER

    by Bernie Spang

    What are the specific advantages that have been achieved by IBM clients and business partners utilizing business solutions powered by IDS? How have these featured companies achieved competitive advantage by utilizing the latest IDS capabilities delivered by IBM? What is IBM's ongoing commitment to IDS?

    Bernie Spang, Director, Data Server Marketing for IBM Software Group, shares recent success stories clients and partners have had with IBM Informix Dynamic Server, or IDS. The first case study success story features RealPlus, a New York city real estate listings service, and their recent migration to IDS 10. You will learn how they increased application performance and boosted customer satisfaction by taking advantage of the latest version of IDS. Next, representatives of ONLINE Computing, a long-time Informix and IBM business partner, discuss the many benefits of integrating IDS with their enterprise resource management application. Finally, Bill Marshall from Stober Drives, a manufacturing company facing challenges of keeping up with customer demand for speed and flexibility, discusses how IDS 10 allows them to focus more on growing the business than managing their databases.

    By watching this program, you will:

  • Learn about the successes IBM clients and business partners have had with business solutions powered by IDS;
  • Learn how these featured companies achieved competitive advantage by utilizing the latest IDS capabilities delivered by IBM;
  • Learn about IBM¡¦s ongoing commitment to your success with IDS, allowing you to maximize return on your IT investment.

    Item no.: HJ06180664
    Format: CD-ROM (Win)
    Duration: 16 minutes
    Copyright: 2006
    Price: USD 349.97

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    CONTENT DISCOVERY: MOVING BEYOND SEARCH TO FIND

    by Tony Frazier

    How can organizations leverage content discovery solutions to increase revenue, reduce support costs, improve productivity, and make better business decisions? Tony Frazier, Program Director, Content Discovery Marketing for IBM, explains why it's so difficult for people to find the enterprise information they need to take action. Frazier outlines a three-pronged vision for content discovery, describes the key elements of IBM's technical foundation, and drills into the capabilities of the IBM WebSphere Content Discovery Server. In an interview, Theresa O'Neil, Director of Marketing, IBM Content Management and Discovery, describes how IBM's content discovery strategy differs from traditional enterprise search, and how IBM is enabling this strategy. The program also describes the impressive results customers have achieved by employing content discovery solutions. For example, Neiman-Marcus was able to increase its online sales conversion rate by 300% and improve its level of customer loyalty, while LPL Financial was able to grow its broker channel by 30% without adding any incremental headcount to its call center. TD Waterhouse reduced its call volume by 13%, and Gateway was able to improve its online resolution rate by 38%.

    By watching this program, viewers will:
  • Understand why the conventional search and browse paradigm makes it difficult for people to find the information they need;
  • Learn how IBM content discovery solutions can deliver information in context to help organizations transform their businesses; and
  • Understand how getting the right information to the right people at the right time can help organizations increase revenue, reduce support costs, improve productivity, and make better business decisions.

    Item no.: EP06570635
    Format: VHS
    Duration: 20 minutes
    Copyright: 2006
    Price: USD 195.00

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    Item no.: EP06570636
    Format: CD-ROM (Win)
    Copyright: 2006
    Price: USD 349.97

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    RFID SOLUTIONS FOR THE PHARMACEUTICAL INDUSTRY

    by John Del Pizzo

    The pharmaceutical industry is characterized by an extensive product development, testing, and approval process, along with a very complex supply chain involving numerous organizations. In many cases, drugs can change hands 10 or more times in the process of working their way to an individual customer. And this complexity leads to a number of challenges, including counterfeiting, theft, product tampering, returns, and removal of expiring product from distribution channels. In this program, John Del Pizzo, RFID Solution Executive for IBM's Sensor & Actuator Organization, examines some of these challenges. In addition, he takes a look at how the industry is using IBM's RFID solutions to reduce patient risk, while improving the efficiency and containing the cost of pharmaceutical distribution. The program also features a demonstration of how pharmaceuticals are tracked using RFID technology. Del Pizzo concludes by describing some first steps you can take to move your organization's RFID initiatives beyond the planning stages.

    By watching this program, you'll learn about:

  • The business drivers for RFID implementation in the pharmaceutical industry;
  • The specific benefits that can be achieved with RFID;
  • A case study that describes the lessons learned by early adopters of RFID technology; and
  • The available IBM solutions for this industry.

    Item no.: PM06180670
    Format: CD-ROM (Win)
    Duration: 21 minutes
    Copyright: 2006
    Price: USD 349.97

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    SERVICE ORIENTED ARCHITECTURES AND IBM SYSTEM Z

    by Paul DiMarzio

    What is a flexible, cost-effective method of building core business processes to enable a quick reaction to competitive threats and market opportunities? How do you determine the most appropriate platform for deploying those applications? How are other IT shops organized to develop and deploy modern applications? In this program, Paul DiMarzio, IBM System z Software Strategist, discusses the differences between Services Oriented Architecture, or SOA, and earlier programming models. You will learn how to determine the most appropriate platform for hosting SOA applications, how to quickly capture the benefits of SOA techniques, as well share in the lessons learned by early adopters. In addition, the program also includes observations and analysis from Irving Wladawsky-Berger, Vice President, Technical Strategy & Innovation for IBM; Jim Stallings, general manager of IBM's System z division; and Kevin Kelly, a Senior IT Architecture & Strategy Consultant for Kemar Solutions Inc.

    Item no.: KV06570672
    Format: CD-ROM (Win)
    Duration: 30 minutes
    Copyright: 2006
    Price: USD 349.97

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    DEVELOPING A CORPORATE PRIVACY POLICY

    by Meredith Fuchs

    Why is privacy a critical business concern? When does a corporation need to develop a corporate privacy policy? How should a business go about setting up a corporate privacy program? What are the key issues surrounding privacy practices? What are the legal considerations that affect your organization's privacy practices? What are the management phases involved in establishing a corporate privacy policy? What are the training requirements necessary for developing, implementing and maintaining a corporate privacy policy?

    Meredith Fuchs, an attorney specializing in corporate privacy issues, advises IT executives on their privacy obligations and how to set up a corporate privacy program. She discusses the reasons a corporation needs to develop a corporate privacy policy, including the legal and public relations reasons for doing so. Fuchs reviews the factors that influence a company as it develops a corporate privacy policy, including its brand image, its marketing needs, and other considerations. She also explains key legislation dealing with privacy issues. The program shows how to craft a corporate privacy policy and a corresponding compliance program to ensure that the policy meets legal and regulatory requirements and lives up to its representations. Privacy policy management and employee training are also covered.
    This revised version of one of WatchIT's most requested programs has been updated with new multimedia resources, such as Web links and white papers.

    By watching this program, you will:
  • Understand why privacy is a critical business concern;
  • Learn the legal considerations that affect an organization's privacy practices;
  • Become familiar with the management phases involved in establishing a corporate privacy policy; and
  • Be able to identify the resources necessary for developing, implementing, and maintaining a corporate privacy policy.

    Item no.: PW06180133
    Format: CD-ROM (Win)
    Copyright: 2005
    Price: USD 349.97

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    Item no.: PW06180134
    Format: VHS
    Duration: 39 minutes
    Copyright: 2005
    Price: USD 195.00

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    ENABLING PAPERLESS PROCESSES: A SOLUTION FOR FORMS ELECTRONIFICATION

    by Rick Hoehne

    How can electronic forms help automate key processes? What is the business value that electronic forms technology can deliver to organizations? What are five key enablers that are making current e-forms projects more feasible than previous efforts? What are the key enabling technologies that are streamlining forms electronification? What roles do business processes play in forms electronification?

    Since the mid '70s, the insurance industry has tried to reduce the amount of paper required by its processes. Only within the past few years has there been any movement away from paper. Today, the industry is finally at the crossroads where the technology can enable it to build more efficient and cost effective systems and processes around electronic forms. In fact, government efforts to begin the process of electronification, which the insurance industry is using as a model, have produced some very impressive paybacks -- often less than six months. In this program, Rick Hoehne, Manager of IBM's Insurance Business solutions for the Americas, discusses the processes and describes the benefits of electronification. He outlines the challenges surrounding today's paper-centric processes, and reviews the state of the art of electronic forms. Hoehne relates the experiences of some key early adopters, and discusses the enabling technologies involved in moving to electronic forms. Finally, he presents winning strategies and tactics that you can use to begin the process within your own organization.

    By watching this program, you will:
  • Understand electronic forms and become familiar with their characteristics and capabilities;
  • Understand how e-forms help automate core processes;
  • Learn some lessons associated with implementing e-forms; and
  • Be able to show that IBM eForms solutions can provide you with a quick return on investment.

    Item no.: WD06570167
    Format: CD-ROM (Win)
    Copyright: 2005
    Price: USD 349.97

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    Item no.: WD06570168
    Format: VHS
    Duration: 30 minutes
    Copyright: 2005
    Price: USD 195.00

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    ENTERPRISE SECURITY ORGANIZATION, THE: DESIGN, ROLES AND RESPONSIBILITIES

    by Dave Garlick

    Dave Garlick, project manager for Neohapsis, a Chicago-based information security leader, outlines how an enterprise should set up its security organization. The program includes an overview of managing security in the enterprise; management phases; personnel requirements for a strong security program; as well as benefits, costs, and hidden dangers associated with security. Recommendations and action items for managing an airtight security organization are also provided. Peter Tippett, CTO of Cybertrust, Inc., offers advice on hiring, training, and managing IT staff members who handle security-related issues. This program looks at laying the groundwork for enterprise-wide security by covering such topics as setting policies and procedures, increasing security awareness, and using technology to keep out intruders.
    This updated version of one of WatchIT's most requested programs has been updated with new multimedia resources, such as Web links and white papers.

    After watching this program, you will:
  • Understand the requirements and costs for managing security in the enterprise;
  • Become familiar with eight of the most important tools used in managing a security program;
  • Know the three phases of managing a security enterprise;
  • Understand the skill sets required for security personnel; and
  • Be able to begin implementation of an enterprise security plan.

    Item no.: ZC06430183
    Format: VHS
    Duration: 39 minutes
    Copyright: 2005
    Price: USD 195.00

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    Item no.: ZC06430184
    Format: CD-ROM Win)
    Copyright: 2005
    Price: USD 349.97

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    IMPLEMENTING THE ORDER-TO-CASH BUSINESS PROCESS

    by Roger Grannis

    Is there an untapped opportunity to improve business performance through the order-to-cash process? Specifically, what is this five-step process that ranges from receipt of order to receipt of cash? Should order-to-cash be treated as a business priority? How complex is this process? Are there practical examples that can be applied to real-world business problems? Is order-to-cash a common business process?

    There is an untapped opportunity at many companies today to improve business performance through the order-to-cash process -- a five-step process that ranges from receipt of order to receipt of cash. Millions of dollars in profit can be delivered to the bottom line by companies who treat this as a business priority. But managing the order-to-cash cycle is not easy. It's a complex process that requires interaction among multiple components -- both inside and outside the enterprise. In this program, technology writer and consultant Roger Grannis clearly explains the order-to-cash process, using practical examples that can be applied to real-world business problems. This program will enable you to understand order-to-cash as a common business process -- and a process common to all businesses -- and how to organize many different information technologies to automate order to cash.

    By watching this program, you will:
  • Understand the importance of order to cash and why it's so difficult to implement;
  • See how the order-to-cash process works in relation to the IT Information Framework; and
  • Have a clear picture of the technology components that comprise the order-to-cash process.

    Item no.: FL06430261
    Format: CD-ROM (Win)
    Copyright: 2005
    Price: USD 349.97

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    Item no.: FL06430262
    Format: VHS
    Duration: 36 minutes
    Copyright: 2005
    Price: USD 195.00

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    MODERN INFORMATION SYSTEMS - IT INFRASTRUCTURE, PART 1

    by Roger Grannis

    What are the inner workings of modern information systems? How can a business person recognize the issues, ask the right questions, and have confidence in tackling IT-related problems? What is the foundation for understanding enterprise resource planning (ERP)? What is the concept of the Information Framework? How are modern information systems put together? How are information systems used to solve real-world business problems?

    Today's modern information systems are difficult for the general business person to understand because the business work is largely managed inside a 'black box.' In this program, technology writer and consultant Roger Grannis clearly explains and simplifies the inner working of modern information systems, enabling the business person to recognize the issues, ask the right questions, and have confidence in tackling IT-related problems. The purpose of the program is to make it easier to understand the economics of computing and communications and lay the foundation for understanding enterprise resource planning (ERP), which keeps track of orders, inventory, and work flow; banking applications that keep track of deposits, reserves, loans, and credit; and supply chain applications that connect the ERP systems of one enterprise with the equivalent systems of another. In Part 1 of a two-part program, Grannis explains the concept of the Information Framework, and discusses the first three of seven models used to describe aspects of an organization's business functions and processes.

    By watching this program, you will:
  • Understand how modern information systems are put together;
  • Learn how information systems are used to solve real-world business problems; and
  • Be able to align IT choices and spending with business needs and strategy.

    Item no.: PH06180385
    Format: VHS
    Duration: 33 minutes
    Copyright: 2005
    Price: USD 195.00

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    Item no.: PH06180386
    Format: CD-ROM (Win)
    Copyright: 2005
    Price: USD 349.97

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    MODERN INFORMATION SYSTEMS - IT INFRASTRUCTURE, PART 2

    by Roger Grannis

    What are the inner workings of modern information systems? How can a business person recognize the issues, ask the right questions, and have confidence in tackling IT-related problems? What is the foundation for understanding enterprise resource planning (ERP)? What is the concept of the Information Framework? How are modern information systems put together? How are information systems used to solve real-world business problems?

    Continuing the discussion begun in Part 1 of this two-part program, technology writer and consultant Roger Grannis clearly explains and simplifies the inner working of modern information systems, enabling the business person to recognize the issues, ask the right questions, and have confidence in tackling IT-related problems. The purpose of the program is to make it easier to understand the economics of computing and communications and lay the foundation for understanding enterprise resource planning (ERP), which keeps track of orders, inventory, and work flow; banking applications that keep track of deposits, reserves, loans, and credit; and supply chain applications that connect the ERP systems of one enterprise with the equivalent systems of another. In Part 2, Grannis discusses the last four of seven models used to describe aspects of an organization's business functions and processes, and details the architecture of the IT infrastructure.

    By watching this program, you will:
  • Understand how modern information systems are put together;
  • Learn how information systems are used to solve real-world business problems; and
  • Be able to align IT choices and spending with business needs and strategy.

    Item no.: TY06430387
    Format: VHS
    Duration: 34 minutes
    Copyright: 2005
    Price: USD 195.00

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    Item no.: TY06430388
    Format: CD-ROM (Win)
    Copyright: 2005
    Price: USD 349.97

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    UNDERSTANDING BLOGS AND THEIR BUSINESS VALUE

    by Ted Demopoulos

    How have blogs quickly evolved from quirky Internet diaries to the next wave in the information revolution? How can blogs boost Web site traffic, increase sales, and provide an excellent platform to communicate with customers? What are the shortcomings of traditional Web sites, and how can blogs overcome these shortcomings? Are there practical business uses of blogs, and if so, are there examples? Who should blog for your company? Are there guidelines for blog writing? What is the future of blogging as a business tool?

    Blogs have quickly evolved from quirky Internet diaries to the next wave in the information revolution. Seen as a cutting edge information dissemination and marketing technique, blogs are now part of many companies' Web sites. In this program, consultant Ted Demopoulos explains how blogs can boost Web site traffic, increase sales, and provide an excellent platform to communicate with customers. He describes how companies use traditional Web sites, examines their shortcomings, and shows how blogs overcome these shortcomings. Demopoulos looks at the practical business uses of blogs and provides several instructive examples. He also addresses the critical issue of who should be blogging for your company. Demopoulos offers guidelines for blog writing, and considers defensive blogging strategies. He describes how feeds are used for aggregating blog content. Demopoulos concludes by looking at the future of blogs as an evolving business tool.

    By watching this program, you will:
  • Understand how blogs differ from traditional Web sites;
  • Learn how companies are using blogs effectively today;
  • Understand the business uses of blogs; and
  • Learn guidelines that will allow your organization to create effective blogs.

    Viewers of the CD and online versions of the program have instant access to Web links that include: '5 Key Questions (You've Been Dying) to Ask About Business Blogs'; 'Blog-Linked Firings Prompt Calls for Better Policies'; 'Bloglines and the Future of Blogs, RSS and Search' and 'Creative Marketing Destruction: Add Water and Blog.' White papers include: 'Blogs: The Next Big Thing in Marketing,' 'Pew Internet and American Life Project: The State of Blogging,' 'RSS and Atom Feeds Explained,' and 'Weblogs: Realigning Business Technology and Communication.'

    Item no.: WB06180517
    Format: CD-ROM (Win)
    Copyright: 2005
    Price: USD 349.97

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    Item no.: WB06180518
    Format: VHS
    Duration: 33 minutes
    Copyright: 2005
    Price: USD 195.00

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    UNDERSTANDING RSS

    by Ted Demopoulos

    How can RSS help users and content providers deal with the 'information overload' common to the Internet? What value does RSS provide to organizations in terms of establishing and maintaining customer loyalty? What are the key technical underpinnings of RSS? How do the various versions of RSS differ, and how do you choose the most appropriate version for your purposes? How will RSS evolve over the coming years, and what implications does this have for your organization?

    'Information overload' is a common complaint among Internet users. There is simply too much information -- and too little time. But what if there was a way to quickly and conveniently see what's new on all the Web sites you're interested in, and you could click through to any particular item you wanted to examine in detail? Such utilities exist, called 'feedreaders' or 'newsreaders,' or sometimes 'news aggregators.' They 'read' what are known as RSS, or really simple syndication feeds, which you can subscribe to, and they show you what's new in those feeds. In this timely program, consultant Ted Demopoulos explains how RSS works and how you can get the most from it. He begins by explaining how ordinary Internet users can effectively benefit from RSS, and continues by showing how Internet content publishers can benefit from RSS as well. Next, Demopoulos examines RSS technical fundamentals, and considers what should go into an RSS feed. He also takes a quick look at the evolution of RSS, and describes different versions of RSS. Demopoulos rounds out the program by looking at the similar but rival format to RSS, known as Atom. He concludes with some thoughts on the probable evolution of RSS.

    By watching this program, you will:

  • Understand what really simple syndication is;
  • Understand what really simple syndication can do for average Internet users;
  • Learn how content providers are using RSS effectively today;
  • Understand different techniques for producing RSS feeds;
  • Understand how RSS is used for advertising; and
  • Understand the similarities and differences between RSS and Atom, and how to bypass the 'format wars.'

    Item no.: GF06430674
    Format: CD-ROM (Win)
    Duration: 32 minutes
    Copyright: 2005
    Price: USD 349.97

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    IBM BUSINESS INTEGRATION REFERENCE ARCHITECTURE, THE

    by Bill Hassell

    What is driving companies to implement comprehensive integration middleware platforms? What does a comprehensive middleware platform provide? What are the elements of the architecture? Is there a real-world example in this program? Is there a discussion of key concepts fundamental to IBM's Business Integration Reference Architecture, including IBM's on-demand computing vision, service-oriented architecture, model-driven architecture, and business performance management? How is the Reference Architecture used to enable online purchases via an enterprise portal? Specifically, what are the capabilities of the Reference Architecture?

    The need to respond quickly to a broad range of business requirements - from enabling customers to access their own records to ensuring timely order fulfillment - is driving companies to implement comprehensive integration middleware platforms. Bill Hassell, Business Unit Executive, Worldwide WebSphere Technical Sales for IBM, examines IBM's Business Integration Reference Architecture, a comprehensive middleware platform that provides a wide range of integration capabilities, enabling companies to better leverage their IT assets to transform their businesses. Hassell is joined by IBM colleague Bob Liburdi, Senior Certified IT Architect, who details the elements of the architecture and discusses a real-world example. Hassell opens the program by discussing several key concepts fundamental to IBM's Business Integration Reference Architecture, including IBM's on-demand computing vision, service-oriented architecture, model-driven architecture, and business performance management. Liburdi continues by looking at the Reference Architecture itself in greater detail, and then walking through an example of how it is used to enable online purchases via an enterprise portal. Hassell concludes the discussion by summarizing the capabilities of the Reference Architecture.

    By watching this program, you will:
  • Learn the fundamental concepts underlying the IBM Business Integration Reference Architecture;
  • Understand the capabilities required in a comprehensive integration middleware platform;
  • Step through the architecture itself, understanding the key technical capabilities of each element of the architecture; and
  • See how each element of the architecture can be applied to business problems, while at the same time integrating with the other elements.

    Viewers of the online and CD versions of the program will have easy access to Web links that include: 'An Introduction to Model Driven Architecture, Part I'; 'At Your Service'; IBM's Business Performance Management page; 'Data Transformation in the WebSphere Business Integration Platform'; 'Driving the Enterprise Service Bus'; 'Implementing Business Performance Management'; 'Migrating to a Service-Oriented Architecture, Parts 1 & 2'; and 'Service-Oriented Architecture Introduction, Parts 1 & 2.' White papers include: 'IBM WebSphere Business Integration Connect Data Sheet' and 'IBM WebSphere Business Integration Modeler Data Sheet.'

    Item no.: ZA06570227
    Format: CD-ROM (Win)
    Copyright: 2004
    Price: USD 349.97

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    Item no.: ZA06570228
    Format: VHS
    Duration: 36 minutes
    Copyright: 2004
    Price: USD 195.00

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    IBM WEBSPHERE SOFTWARE - SERVICE-ORIENTED ARCHITECTURE: A NEW MODEL FOR ENGAGEMENT

    by Jason Weisser

    What is service oriented architecture (SOA), and what is its relationship to the on-demand operating environment? How does SOA allow for the blending of relationships between programs from different vendors, languages, data structures, and presentation layers? How does SOA create a relationship that allows for free-flowing dynamic relationships to occur, independent of the operating systems or independent of the languages used to write the programs? What does SOA means for your organization? How can a company take advantage of best practices from real-world SOA implementation experiences? What questions should be asked as you design, develop, and deploy a service oriented architecture framework?

    Jason Weisser, Vice President, IBM SWG Enterprise Integration, explains the concept of the service oriented architecture (SOA) and its relationship to the on-demand operating environment. He discusses how SOA allows for the blending of relationships between programs from different vendors, languages, data structures, and presentation layers. Weisser show how SOA creates a "lingua franca"- a relationship between all these variables that allows for the free-flowing dynamic relationship to occur, independent of the operating systems or independent of the languages used to write the programs. Most importantly, he explains what SOA means for your organization, and examines how to engage with your customer in designing, developing, and deploying an SOA. Viewers also hear from Kerrie Holly, IBM Distinguished Engineer and CTO, SOA and Web Services Center of Excellence at IBM. Holly discusses how your company can take advantage of best practices from real-world SOA implementation experiences.

    By watching this program, you will:
  • Learn what a service oriented architecture is, and its importance to your organization;
  • Learn the steps in creating a dynamic relationship between the business and the technology of the SOA;
  • Understand the questions to ask your organization as you design, develop, and deploy a service oriented architecture framework; and
  • Understand the architecture of an SOA, and how the SOA model works in a real world scenario.

    Viewers of the online and CD versions of the program have easy access to Web links that include: 'IBM On Demand Operating Environment: Service Oriented Architecture'; 'IBM WebSphere Studio Application Developer Integration Edition Trial Program' and 'Understanding Quality of Service for Web Services.' White papers include: 'Migrating to a Service-Oriented Architecture'; 'Service Oriented Architecture: An Introduction for Managers'; 'Transforming Your Business to On Demand' and 'WebSphere Business Integration Server Foundation V5.1.'

    Item no.: HC06180235
    Format: VHS
    Duration: 47 minutes
    Copyright: 2004
    Price: USD 195.00

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    Item no.: HC06180236
    Format: CD-ROM (Win)
    Copyright: 2004
    Price: USD 349.97

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    IBM WEBSPHERE SOFTWARE: TRANSFORMING YOUR COMPANY THROUGH BUSINESS INTEGRATION

    by Tom Inman

    What is the value of business integration? How does IBM deliver robust integration capabilities? What are the market drivers that are leading companies to focus on integrating their business functions? Is there a discussion on IBM's leadership in business integration? What are the next steps an organization might consider to begin the integration process? Are there case studies featured that show how enterprises have improved their bottom line through business integration?

    Companies that can improve their business processes while streamlining and integrating their underlying systems stand to emerge as winners, says Tom Inman, vice president of Product Management and Marketing for IBM WebSphere software. According to Inman, the goal of integration is to create an on-demand business, one whose business processes, integrated end-to-end across the company and with key partners, suppliers, and customers, can respond with speed to any customer demand, market opportunity, or external threat. In this program, Inman discusses the value of business integration and how IBM delivers robust integration capabilities. He begins by talking about the market drivers that are leading companies to focus on integrating their business functions, and the capabilities required for successful business integration. Next, Inman addresses IBM's leadership in business integration. He concludes with an overview of the next steps your organization might consider to begin the integration process. In addition, the program features a case study that shows how Food Lion has improved its bottom line through business integration.

    By watching this program, you will:
  • Learn the importance of business integration to your company;
  • Be able to identify a challenge that you have that business integration can solve;
  • Learn how other organizations have solved their integration challenges; and
  • Understand IBM's capabilities to help you solve your challenges.

    Viewers of the online and CD-ROM versions of the program have easy access to Web links that include: 'E-Business on Demand: A Developer's Roadmap'; 'Food Lion Stocks up on IBM WebSphere Business Integration - IBM Software Case Study' and 'IBM WebSphere Business Integration Industry Solutions.' White papers include: 'Business Performance Management: Merging Business Optimization With IT Optimization' and 'Integration Technology Lets Business and IT Collaborate to Improve Business Results.'

    Item no.: WC06430237
    Format: VHS
    Duration: 38 minutes
    Copyright: 2004
    Price: USD 195.00

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    Item no.: WC06430238
    Format: CD-ROM (Win)
    Copyright: 2004
    Price: USD 349.97

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    IBM: THE BUSINESS VALUE OF SPEECH

    by Alistair Rennie

    Is speech becoming the preferred access point for certain business applications? How is conversational access transforming businesses by increasing productivity, lowering costs, and improving customer service? What is IBM's position in the speech technology marketplace? What are the basic concepts key to how conversational access works? Can speech technology generate a significant return on investment? How can conversational access improve customer satisfaction? What benefits can be achieved by implementing speech technologies? Are best practices and lessons detailed?

    Companies that have applied speech technologies to business processes and enterprise systems are demonstrating that - for the first time - speech is becoming the preferred access point to certain business applications. In this program, Alistair Rennie, Vice President of Sales and Marketing for IBM Pervasive Computing, explains how speech, or conversational access, is transforming businesses by increasing productivity, lowering costs, and improving customer service. Rennie discusses IBM's achievements in speech technology and the company's position in the marketplace. He examines some basic concepts that are key to how conversational access works. Rennie describes how speech technology generates a significant return on investments designed to improve customer satisfaction, and cites specific cost savings and business benefits that are driving the acceptance of speech applications. In addition, he details case studies that illustrate the benefits that IBM customers have achieved by implementing speech technologies. Rennie concludes by sharing some best practices and lessons learned by customers that have incorporated speech technologies into their customer service operations.

    By watching this program, you will:
  • Understand the business benefits of speech-enabled applications;
  • Understand the basic foundations of speech technology;
  • Learn how IBM customers are using speech technology to increase productivity, lower costs, and improve customer service; and
  • Be aware of the best practices associated with implementing speech technologies.

    Viewers of the online and CD versions of the program have instant access to Web links that include: 'A Short Introduction to Text-to-Speech Synthesis'; 'Automatic Speech Recognition and Access'; 'Clues to Conversational Access'; 'Developing a Voice User Interface (VUI) System'; 'IBM Donates Speech Technology to Open Source Community' and 'Top 10 Best Practices for Voice User Interface Design.' White papers include: 'Leverage Conversational Access Solutions to Transform Your Contact Center' and 'Mainstreaming Speech-Enabled Web Applications.'

    Item no.: RZ06430243
    Format: CD-ROM (Win)
    Copyright: 2004
    Price: USD 349.97

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    Item no.: RZ06430244
    Format: VHS
    Duration: 27 minutes
    Copyright: 2004
    Price: USD 195.00

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    LINUX AT WORK: CASE STUDIES AND PERSPECTIVES

    by Scott Helmers

    What do these case studies discuss? Are there examples of how companies use Linux -- for example from the desktop and PC clusters to supercomputers and large-scale mainframes? How do organizations implement Linux in the enterprise? What is the value of open source solutions, and are they secure? Is there a discussion on the various open source applications? How will Linux play an increasingly important role in many industries? Is Linux secure?

    To demonstrate the broad-based appeal and versatility of Linux, this program presents three case studies of successful Linux implementations in different industries. The case studies include examples of companies using Linux on everything from the desktop and PC clusters to supercomputers and large-scale mainframes. First, the program describes how Boeing Space & Communications uses Linux on a PC cluster to perform the complex calculations involved in the design of the next-generation launch vehicle, the Delta IV rocket. Then, the program examines how Pacific Northwest National Laboratory uses a massively parallel computer to solve molecular science computational problems that pertain to environmental or biological research. Third, the program also shows how Mindbridge Software uses Linux on nearly all desktop computers and on its servers to provide reliable, flexible computing at the lowest possible cost. These case studies include interviews with executives of the companies involved as they reveal insights about putting Linux to work in their enterprises. Also, program presenter Scott Helmers, a partner with the Harvard Computing Group, narrates shorter case studies on E*TRADE Financial and WPS Health Insurance. He explains why both of these financial services companies have chosen open source over vendor-specific operating systems and applications.

    By watching this program, you will:
  • See how organizations have successfully implemented Linux in the enterprise;
  • Gain awareness of the value of open source solutions; and
  • Understand why Linux will play an increasingly important role in many industries.

    Viewers of the online and CD versions of the program will have easy access to Web links that include: 'Google Bets the Farm on Linux'; 'How One Microsoft User Made The Switch To Open Source'; 'Linux Growing Up' 'Linux TCO: Free the Fallacy'; 'Merrill Lynch Reverses Course and Embraces Linux'; 'Should Your Business Use Linux?' 'Small Business Solutions: Linux vs. Windows 2000'; 'Stabilize Measurements With Linux' 'The Business of Linux and Open Source' and 'The Linux Challenge.' White papers include: 'Total Solution Leads to High Profile Win for IBM: E*TRADE Financial' and 'Powered by the Intel Itanium 2 Processor: 11.4 Tflops Linux Cluster to Give PNNL One of World's Most Powerful Computers.'

    Item no.: YV06570323
    Format: VHS
    Duration: 49 minutes
    Copyright: 2004
    Price: USD 195.00

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    Item no.: YV06570324
    Format: CD-ROM (Win)
    Copyright: 2004
    Price: USD 349.97

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    SPAM, WORMS AND VIRUSES! MANAGING MALICIOUS E-MAIL

    by Ray Everett-Church

    What are the special challenges for an organization regarding unsolicited commercial e-mail - spam - and e-mail-borne security risks, such as viruses and worms? What are the added costs, and how significant are they? Is there a discussion on the tools and techniques an enterprise can use to reduce these threats? Is there an example of how an organization employed new solutions to combat crippling volumes of e-mail? What is the history of spam, and how do spammers operate? Why is spam is so difficult to stop? Which technologies are the best bet to solve the spam problem?

    The rising tides of unsolicited commercial e-mail - spam - and e-mail-borne security risks, such as viruses and worms, not only pose special challenges for enterprises, but also add significant costs. Ray Everett-Church, Chief Privacy Officer for TurnTide, explains how spam affects your organization and discusses tools and techniques you can use to reduce this threat. In an interview, Karl Barth, E-mail Administrator, Office of Information Resources and Technology at Drexel University in Philadelphia, describes how the university employed new solutions to combat the crippling volumes of e-mail it was receiving. Everett-Church discusses the history of spam, explains how spammers operate, and shows what spam costs your company. He points out why spam is so difficult to stop, and then describes the first generation of anti-spam solutions and their overall effectiveness. Everett-Church examines the next wave of solutions and explains how they can help IT departments reduce costs. Finally, he describes the technologies that are your best bet to solve your spam problem.

    By watching this program, you will learn:
  • The origin of spam and the related threats of e-mail borne worms and viruses;
  • How and why spammers operate, and why it is so difficult to stop;
  • The financial impact of spam on your business, and how spam affects your IT department;
  • Evolving technologies for fighting spam and how they can be combined to most effectively be deployed in your network architecture.

    After watching this program, you will:
  • Understand the complexities and jargon of the spam world and other e-mail threats;
  • Be able to assess which spam techniques are most adversely affecting your enterprise, and the technology solutions to combat those threats; and
  • Be able to calculate return-on-investment for a variety of solutions.

    Viewers of the CD and online versions of the program will have easy access to Web links that include: 'Blacklists and Whitelists and Deliverability, Oh My!'; 'Do Spammers Walk Among Us?'; 'In Praise of Spam: The Subtle Psychology of E-Mail Marketing'; 'Is E-Mail Doomed?'; 'It's Not Called Can Spam for Nothing'; 'Phishing: Spam That Can't Be Ignored'; and 'Reclaim Your Computer.' White papers include: 'Adaptive Behavioral Resource Allocation: Benefits and Lessons Learned From Stopping Spam', 'Anti-Phishing: Best Practices for Institutions and Consumers', 'Killing the Corporate Hydra: Spam E-Mail', and 'Spam: A Security Issue.'

    Item no.: KH06430471
    Format: VHS
    Duration: 45 minutes
    Copyright: 2004
    Price: USD 195.00

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    Item no.: KH06430472
    Format: CD-ROM (Win)
    Copyright: 2004
    Price: USD 349.97

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    UNLOCK YOUR DATA TO DRIVE REAL-TIME BUSINESS

    by William Ruh

    Why is it important to define the business value of making an organization's data more accessible? What are the six key attributes of making an enterprise's data more accessible? What are today's integration challenges and solutions? Is there an overview of Software AG's Business Information Gateway, including its four core processes: enterprise metadata repository (or EMR), data services, data composition, and information request and delivery? What is the value of the Business Information Gateway, and are there recommendations for putting it to work? How can business users collaborate with IT departments to extract real-time information? How can an enterprise capitalize on the emergence of stronger standards, especially for XML and Web services?

    Bill Ruh, senior vice president of Professional Services at Software AG and author of four books, discusses the urgency of unlocking an enterprise's data assets in order to drive real-time business. In an interview, Ronald Schmelzer of ZapThink adds his perspective on why operating in real-time model is so important. Ruh begins by defining the business value of making your data more accessible, focusing on six key attributes, among them, agility and information integrity. He then describes today's integration challenges and solutions. Next, Ruh examines Software AG's Business Information Gateway and its four core processes: enterprise metadata repository (or EMR), data services, data composition, and information request and delivery. This final process includes the use of metadata, XML and Web services. In the program's ROI section, Ruh pinpoints the value of the Business Information Gateway, and offers some recommendations for putting it to work.

    By watching this program, you'll:
  • Discover the value of unlocking data assets to execute new strategic initiatives;
  • Gain insight into how business users can collaborate with IT departments to extract real-time information;
  • Understand how to deliver customer and employee self-service processes;
  • Learn how to capitalize on the emergence of stronger standards, especially for XML and Web services; and
  • Be able to streamline operations, minimize redundant systems, and reduce the time and costs associated with integrating data from multiple systems.

    Viewers of the CD and online versions of the program will have easy access to Web links that include: 'EAI and Web Services: Easier Enterprise Application Integration?'; 'Get It Together: Integrating Data with XML'; 'How XML is Changing the Future of Business'; and 'Introduction to MetaData: Setting the Stage.' White papers include: 'Web Services Oriented Architecture: The Best Solution to Business Integration' and 'Delivering Business Value Through a Service-Oriented Architecture.'

    Item no.: FU06180541
    Format: VHS
    Duration: 26 minutes
    Copyright: 2004
    Price: USD 195.00

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    Item no.: FU06180542
    Format: CD-ROM (Win)
    Copyright: 2004
    Price: USD 349.97

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    WEB SITE BUSINESS ALIGNMENT: ATTAINING MEASURABLE VALUE

    by Steven L Telleen

    Are there specific solutions for aligning a Web site with a business? Is there a case study that shows how an enterprise derives significant business benefits from the alignment of business objectives with Web site functionality? What are the barriers to Web site business alignment? Is the Web site a business asset and, if so, how does it require an investment of time and money? What are the key specifications that business owners must provide to designers and developers? Why are Web sites rarely aligned with an organization's business objectives? How can IT help business owners develop specifications?

    Business owners must clearly articulate their business objectives and Web site practices in order to obtain measurable results. Steve Telleen, Founder, iorg.com, delves into these issues and offers specific solutions for aligning your Web site with your business. In addition, this program includes a case study with the Web executive team of Torchiana, Mastrov & Sapiro, a career management consulting firm that shows how it has derived significant business benefits from the alignment of business objectives with Web site functionality. Telleen begins by examining barriers to Web site business alignment, and explains how the Web site as a business asset requires an investment of time and money. Next, he discusses the key specifications that business owners must provide to designers and developers: Web site business objectives, key visitor scenarios, and stripped home pages. Telleen also describes a workshop for developing these specifications. Then, he explores where and how to use the specifications, and demonstrates how they have value for business owners, designers, and implementers. Finally, Telleen looks at how to obtain these specifications from the business owners.

    By watching this program, you will learn:
  • Why Web sites are rarely aligned with an organization's business objectives;
  • Three things to look for in a business objective;
  • Three specifications in the design and implementation process; and
  • How to help business owners develop these specifications.

    Viewers of the online and CD-ROM versions of the program will have instant access to Web links that include: 'Balancing Multiple Visitor Objectives on Web Sites'; 'Building a Brand on the Web'; 'Business Value: The Touchstone of Web Site Improvement'; 'Dollars and Sense: Measuring the Value of Web Sites'; 'Getting From Research to Personas: Harnessing the Power of Data' and 'How to Communicate With Your Web Site Design Group.' White papers include: 'Improving Your Web Site's Business Value'; 'Seven Steps to Better Enterprise Web Site Value' and 'The Challenge of Networked Content.'

    Item no.: HC06430573
    Format: VHS
    Duration: 36 minutes
    Copyright: 2004
    Price: USD 195.00

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    Item no.: HC06430574
    Format: CD-ROM (Win)
    Copyright: 2004
    Price: USD 349.97

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    WEB SITE PRACTICES: CREATING A BETTER VISITOR EXPERIENCE

    by Steven L Telleen

    How does a Web site's failure to meet customer expectations tarnish the overall brand image of a company? Is there a proactive approach to creating a better visitor experience? What are the traditional reactive approaches to managing the visitor experience? Why are proactive approaches better? How can an enterprise develop and refine Web site practices? In what ways can practices be used?

    Between half to three-quarters of visitors who come to a Web site for the first time, or for something new, leave without finding what they were looking for - even when it is on the site. Not surprisingly, when Web sites fail to meet customer expectations, the overall brand image of the company is tarnished. Steve Telleen, Founder, iorg.com, demonstrates a proactive approach to creating a better visitor experience. Telleen begins with a look at the traditional reactive approaches to managing the visitor experience, including usability testing, the heuristic review, and satisfaction surveys. He then explains why proactive approaches are better, and explains why they have such a positive impact on IT. Telleen next examines how to develop and refine Web site practices; this section includes a discussion on practice definitions and their requirements. The final section explores ways to use these practices, and includes an in-depth look at their pragmatic purposes: as a checklist for specific attributes; to identify design requirements; to set and audit standards; as a framework for testing, and for knowledge capture, as well as commentary on implementation.

    By watching this program, you will learn:
  • Why the three traditional approaches to managing visitor experiences fall short;
  • What practices are;
  • Why a practice-based approach can help manage the visitor experience;
  • How to create and refine practices;
  • Five specific ways to use practices to manage the visitor experience in the implementation of Web sites; and
  • How to implement a practices approach.

    Viewers of the CD and online versions of the program will have easy access to Web links that include: 'An Interview With Dr. Jakob Nielsen, Usability Expert'; 'Balancing Multiple Visitor Objectives on Web Sites'; 'Business Value: The Touchstone of Web Site Improvement'; 'Criteria for Optimal Web Design'; 'Designing More Usable Web Sites'; 'How to Communicate With Your Web Site Design Group'; and 'Top Ten Mistakes in Web Design.' White papers include: 'Seven Steps to Better Enterprise Web Site Value.'

    Item no.: VC06570575
    Format: VHS
    Duration: 32 minutes
    Copyright: 2004
    Price: USD 195.00

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    Item no.: VC06570576
    Format: CD-ROM (Win)
    Copyright: 2004
    Price: USD 349.97

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    APPLICATION INTEGRATION WITH TIBCO

    by Gayle Humphrey

    What are the critical issues involved in the integration process from the perspective of TIBCO solutions? How are business processes affected not only by the multitude of applications within the enterprise, but also when integrating with partners, suppliers, and customers that are external to the enterprise? How does TIBCO address the key aspects of enterprise application integration (EAI)? What products does TIBCO have, and how robust, scalable, and reliable is the framework for large-scale deployments? What are total business integration and total cost of ownership? What are the specifics of managing TIBCO projects, and what is impact of these projects on IT? Looking beyond EAI, how does TIBCO work with the virtual enterprise? How does TIBCO compare its competitors?

    Developed in collaboration with Peter Bals, founder and president of Glue Technology, an application integration services firm in Great Neck, New York, this program discusses the critical issues involved in the integration process from the perspective of TIBCO solutions. As a result of ongoing corporate mergers, acquisitions, and constant updates to business-critical applications, application integration is more important than ever. Business processes not only span a multitude of applications within the enterprise, but also reach out to integrate with partners, suppliers, and customers that are external to the enterprise. TIBCO, a leading provider of enterprise integration software, addresses the key aspects of enterprise application integration (EAI). In addition, TIBCO's product line is recognized as a robust, scalable, and reliable framework for large-scale deployments. The program begins with a discussion of the application integration market and process. Then, it focuses on total business integration and total cost of ownership. Next, it explores the specifics of managing TIBCO projects, examines the impact of these projects on IT, and then looks beyond EAI to the virtual enterprise. In an interview, Bals outlines some characteristics of a successful integration project. The presentation concludes with a case study describing NASDAQ's experience using TIBCO for its integration initiative. Viewers of this program will:
  • Understand the problems and solutions common to EAI, the components of an EAI solution, and TIBCO's approach to EAI;
  • Learn how Web services integrate with and leverage existing EAI technology;
  • Be able to evaluate TIBCO's products and compare them to competitors' products.
  • Take the first steps necessary to introduce TIBCO products into your organization.

    Viewers of the CD and online versions of the program have direct access to white papers that include: 'Building Solutions for Total Business Integration'; 'Data Integration for E-Business: In Search of Speed, Scale and Scope'; 'Business Activity Monitoring - Why and How?'; 'Portals - The All-In-One Supersites: Features, Functions, Definitions, Taxonomy'; 'The Seven Hidden Challenges of Application Integration'; 'Patterns of System Integration With Enterprise Messaging'; 'Demystifying Business Process Integration'; 'Integrated Applications: Business Need and the Challenge'; and 'Enterprise Application Modeling.' Web links include: 'A Closer Look at Portals and EAI'; 'The Portal Justification'; 'Make the Smart Move Towards Total Business Integration'; 'How Enterprise Portals Bring Order to Data Chaos'; 'Core Workflows'; 'Internet Application Integration'; 'Total Cost of Ownership'; 'Deploying the Next-Generation Enterprise Portal'; 'Portals Help Integrate Interdependent Applications'; 'Business Activity Monitoring'; 'The Back and Front of Application Integration'; 'End-to-End Integration for E-Business'; 'Business Intelligence Enables Smart Enterprises'; and 'The Essential Guide to Web Services.'

    Roles
    Primary: Data, Information and Knowledge Management
    Secondary: Project Office
    Tertiary: Architecture

    Item no.: BS06570017
    Format: VHS
    Duration: 47 minutes
    Copyright: 2003
    Price: USD 195.00

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    Item no.: BS06570018
    Format: CD-ROM (Win)
    Copyright: 2003
    Price: USD 349.97

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    BEST PRACTICES IN E-PROCUREMENT

    by Michael Hugos

    Can an e-procurement system pay for itself in six to eighteen months and then go on to provide steady benefits for years to come? What is the process of implementing an e-procurement system, including the sequence of activities and best practices, as well as systems development and production roll-out? How does e-procurement affect IT? What are the specifics of the five main procurement activities? What practical approaches are there for getting results, advice on staffing requirements, and pointers on design and implementation? Are there types of performance targets? What are the seven guidelines for creating conceptual system designs?

    Mike Hugos, chief information officer for Network Services, explains how a well-designed e-procurement system can pay for itself in six to eighteen months, and continue to provide steady benefits for years to come. Complementing this discussion, the program also presents a case study with Tom Single, vice president, Strategic Sourcing & Procurement, of Georgia-Pacific, on the successful use of e-procurement. In his presentation, Hugos addresses the process of implementing an e-procurement system, including the sequence of activities and best practices, as well as systems development and production roll-out. The program examines how e-procurement affects IT, and provides an executive overview that delves into the specifics of the five main procurement activities. In addition, Hugos offers practical approaches for getting results, advice on staffing requirements, and pointers on design and implementation. He also discusses types of performance targets and seven guidelines for creating conceptual system designs. Hugos concludes with recommendations on how to get started implementing or improving your company's e-procurement initiatives. By watching this program, you'll understand:
  • The five main procurement activities in any company;
  • How appropriate technology can greatly increase productivity;
  • How to identify e-procurement opportunities; and
  • How to manage an e-procurement implementation project.

    For those with access to the CD-ROM and online versions of the program, there are a variety of additional resources available. Web sites of organizations include: Institute for Supply Management; National Association of State Procurement Officials; American Management Association; The Chartered Institute of Purchasing & Supply; Logistics Management Institute; Capterra - The Enterprise Software Center; Aberdeen Group; BuyIT Best Practice Network; Line56 Media. Publications with supply chain and/ or procurement sites include Computerworld and CIO magazines. Links are also included to some interesting individual company and government e-procurement Web sites: Newark Electronics - Newark InOne eProcurement System; Siemens; Royal Bank of Canada; State of Kentucky E-Procurement site; North Carolina E-Procurement Service; The Philippines Electronic Procurement System and the Ministry of Finance, Singapore. Also included is an excerpt from the book, 'Essentials of Supply Chain Management,' written by the program presenter, Michael H. Hugos.

    Item no.: FL06430039
    Format: VHS
    Duration: 41 minutes
    Copyright: 2003
    Price: USD 195.00

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    Item no.: FL06430040
    Format: CD-ROM (Win)
    Copyright: 2003
    Price: USD 349.97

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    ENCRYPTION, PKI AND CERTIFICATE AUTHORITIES: A QUESTION OF TRUST

    by Ross Statham

    Why are encryption and Certificate Authorities (Cas) in widespread use, while PKI isn't? Is there an overview of the underlying technologies, including Triple-DES, VPNs, and PKI algorithms? What are the different aspects of key management, such as Certificate Authorities, dongles, and the Hardware Security Module (HSM)? What are the PKI network types and their uses? Why is encryption more vital than ever to daily operations? How are decisions made when choosing or designing certificate-friendly applications?

    Ross Statham, CEO and managing partner of Digital DataTrust, an information assurance professional services firm, answers the question: Why are encryption and certificate authorities (Cas) in widespread use, while PKI isn't? Complementing Statham's examination of methods to secure digital information, the program includes an interview with Scott Anderson, product manager for PKI at RSA Security, Inc. The program begins with an overview of the underlying technologies, including triple-DES, VPNs, and PKI algorithms; discusses the different aspects of key management, such as certificate authorities, dongles, and the hardware security module (HSM); and explains PKI network types and their uses. In addition, Statham provides details on the integration of certificates, including reduced sign-on (RSO) and API toolkits. Statham also explains why encryption has become even more vital to daily operations, and how decisions made now when choosing or designing certificate-friendly applications are important, whether the applications are implemented now or in the future. By watching this program, you'll learn:
  • About the new security challenges and potential solutions in encryption, PKI, and Cas;
  • How these technologies can be used to secure critical information, and their potential impact on your organization;
  • How to determine which security solutions are most appropriate for your specific situation; and
  • How to plan your own project to secure your organization's digital information.

    Viewers of the online and CD versions of the program will have easy access to Web links that include: 'Acquiring PKI'; 'Certificate Revocation: When Not to Trust'; 'Enterprise Basics: IPSec vs. SSL VPN'; 'In PKI We Trust?' 'Making PKI Simple'; 'PKI Basics: Digital Signatures and Public Key Infrastructure'; 'PKI: Who Do You Trust?' 'Public Key Infrastructure: Invisibly Protecting Your Digital Assets'; and 'The PKI Page.' White papers include: 'Comparison of Strong Authentication Systems and Technologies'; 'Public Key Infrastructure: Securing the Future of Communication'; 'Smart Card or Smart USB Token? Taking the Big Step in Dual-Factor Authentication' and 'Two-Factor Authentication: Making Sense of All the Options.'

    Item no.: ME06180169
    Format: CD-ROM (Win)
    Copyright: 2003
    Price: USD 349.97

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    Item no.: ME06180170
    Format: VHS
    Duration: 43 minutes
    Copyright: 2003
    Price: USD 195.00

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    EVALUATING MOBILE VPNS

    by Frank Cale

    What are the challenges and benefits of using an SSL VPN at a global company? Is there an overview of SSL VPN technology, including business benefits and security issues? What are the technologies in use, and what are the key points to consider when selecting products and vendors? What are the dos and don'ts for planning and implementation? How does implementation impact the IT department?

    Frank Cale, director of Technology Evangelism at Whale Communications, explains how mobile and SSL VPNs can be used to simplify remote access with minimal changes to an organization's network architecture. This program also presents a case study with Dave Bailey, senior consultant, E-Commerce Integration & Messaging, at Imerys, the world's leader in mineral processing. Bailey talks about some of the challenges and benefits of using an SSL VPN at a global company. Cale begins the program with an overview of SSL VPN technology, including business benefits and security issues. He then discusses the technologies in use, providing key points to consider when selecting products and vendors. In addition, Cale offers some dos and don'ts for planning and implementation. Next, Cale reviews and details the leading vendors' solutions and examines the impact of implementation on the IT department. He concludes the program with some specific recommendations to follow when opting for a vendor. By watching this program, you'll:
  • Learn what mobile or SSL VPNs are and how they are used to enable remote access;
  • Understand how SSL VPNs can be used in your business environment with minimal changes to your architecture;
  • Be able to examine ways to provide your organization's employees with remote-anywhere access based upon your specific needs and infrastructure;
  • Become familiar with vendor products, and network and security considerations; and
  • Be able to evaluate vendors and solutions, and make recommendations for implementation.

    Viewers of the CD and online versions of the program have access to white papers that include: 'The e-Gap Remote Access Appliance - Technical Overview'; 'SSL VPN Browser-Side (Kiosk) Security'; and 'e-Gap Remote Access Appliance AE' from Whale Communications; 'Instant Private Web: Defining the Future of Remote Access' and 'Secure Your Intranet Without All the Headaches of a VPN' from Rainbow Technologies; and 'VPN Technologies: Definitions and Requirements' from The VPN Consortium. Web links include the Apache HTTP Server Project site; plus articles including: 'Case Studies in IT Security and Disaster Recovery'; 'Designing a DMZ' and 'Granting Remote Access to the Network,' both from the SANS InfoSec Reading Room; 'Ipsec VPN Alternatives' from Network World Fusion; 'Securing Web Services With Single Sign-On,' from TheServerSide.com; 'SSL VPNs to Take Over Remote Access,' from ZDNet UL News; 'VPN and Security Generating Strong Revenue Growth,' from Infonetics Research; plus the following white papers: 'Adaptive Interfaces for Ubiquitous Web Access'; 'Are SSL VPNs Secure and Flexible Enough?'; and 'Ubiquitous Internet Access Control - The PAPI System.'

    Item no.: DY06430189
    Format: CD-ROM (Win)
    Copyright: 2003
    Price: USD 349.97

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    Item no.: DY06430190
    Format: VHS
    Duration: 39 minutes
    Copyright: 2003
    Price: USD 195.00

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    EVALUATING ORACLE 11I

    by Donald Burleson

    What are some of the pitfalls of 11i customization? What steps need to be taken to create a successful 11i upgrade team? How can my organization accurately estimate the costs and risks with an 11i upgrade? How can we objectively determine if an 11i upgrade is right for us? What should I know when hiring appropriate consulting services for an 11i upgrade?

    Donald K. Burleson, independent Oracle database consultant and author, provides a no-holds-barred, in-depth look at the Oracle E-Business Suite Version 11i. In an interview, Fred J. Studer, vice president of ERP Marketing at Oracle, describes some of the benefits of upgrading to the new version, and discusses Oracle's competitive plans. In the program, Burleson begins his discussion with an overview of the Oracle 11i e-business suite, and some of the more important architecture changes. He then highlights the benefits and spells out the risks associated with Oracle 11i. In addition, Burleson weighs the merits of packaged versus custom solutions. He continues by describing how to build an 11i team; exploring the key elements of an ROI analysis; and focusing on how to control ERP software costs. By watching this program, you will learn to:
  • Compare your organization's needs with the new features of Oracle E-Business Suite Version 11i;
  • Objectively determine if an 11i upgrade is right for your company;
  • Create a successful 11i upgrade team;
  • Accurately estimate the costs and risks associated with an 11i upgrade;
  • Avoid the pitfalls of 11i customization; and
  • Hire the appropriate consulting services for an 11i upgrade, if necessary.

    Viewers of the CD and online versions of the program have access to white papers including: 'Hunt Down and Harness Those Upgrade Projects'; 'Planning Your 11i Upgrade Project'; 'Solving Your 11i Patching Dilemma'; 'The Art of Supporting Oracle Applications'; 'Two Roads to 11i: Upgrade vs. Re-Implementation.' Web links include: 'Oracle E-Business Suite Draws Cautious Interest'; 'Oracle 11i Upgrade Information Gathering'; 'Oracle 11i: Working Out the Kinks'; 'Inside the Oracle Concurrent Manager'; 'Oracle 11i Upgrade Services'; 'DBA Call to Action: The Information Chase'; 'Corporate Performance Management - CPM - With Oracle Applications'; 'Selecting an ERP System: Build or Buy?'; 'Report: Oracle Applications 11i Is Finally Ready for Prime Time'; 'Oracle Tempts Users to Upgrade With Services' and Oracle Internals Home Page.

    Roles
    Primary: Data, Information and Knowledge Management
    Secondary: Architecture
    Tertiary: Application Maintenance

    Item no.: JL06570191
    Format: CD-ROM (Win)
    Copyright: 2003
    Price: USD 349.97

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    Item no.: JL06570192
    Format: VHS
    Duration: 46 minutes
    Copyright: 2003
    Price: USD 195.00

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    FIREWALL TECHNOLOGIES, VENDORS AND SOLUTIONS

    by Ross Statham

    What is the importance of firewalls in defending against network attacks? What impact do firewalls have on IT? Which issues must be addressed when installing firewalls? Who are some specific firewall vendors to consider? What are some firewall technologies and solutions?

    Ross Statham, managing partner, president and CEO of Digital DataTrust, discusses the importance of using firewalls in defending against network attacks. In an interview, Jim LoTruglio, vice president of Information Technology at Hearst Corporation, a diversified communications company, discusses the impact that firewalls have on IT, and issues to address when installing firewalls. He also offers some thoughts on evaluating firewall products and vendors. In the program, Statham provides an overview of firewalls, including an emphasis on enforcing security policy; describes some of the various firewall technologies, as well as specific vendors to consider; and explains the possible impact that implementing a firewall solution may have on the IT department. By watching this program, you'll learn about the new challenges you'll face, and examine some potential solutions in network perimeter protection. In addition, you'll become familiar with comparative information on vendor products, critical areas to investigate, and the likely impact on your organization of implementing firewall technologies. You also will be able to address your organization's network security issues, and make recommendations regarding effective solutions.

    Viewers of the CD and online versions of the program will have easy access to white papers, including: 'Firewalls: Verifying the Facts and Disputing the Myths About Your Network's First Line of Defense'; 'Smart and Fast: What to Look for in Your Next Firewall'; 'Stateful Inspection Technology'; and 'The Firewall Market for 2003.' Web links include: 'Firewalls,' from Network Magazine; 'Firewalls: Are We Asking Too Much?'; 'Firewalls and Internet Security, the Second Hundred (Internet) Years'; and the Computer Security Institute's Firewall Product Selector page.

    Roles
    Primary: Application Design and Development
    Secondary: Networks: Voice and Data
    Tertiary: Security and Risk Management

    Item no.: PK06430207
    Format: VHS
    Duration: 39 minutes
    Copyright: 2003
    Price: USD 195.00

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    Item no.: PK06430208
    Format: CD-ROM (Win)
    Copyright: 2003
    Price: USD 349.97

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    IMPLEMENTING B2B CATALOGS

    by Ronald Copfer

    How does an organization select appropriate solutions for implementing an electronic catalog? How do product types and their attributes determine the type of catalog to create, as well as the channels to be used? What are the three main solution types? What factors should be considered for implementing an electronic catalog, such as commercial off-the-shelf (COTS) packages, application service providers (ASPs), and build-your-own solutions? What is the potential impact of Web services on B2B catalogs and e-commerce? What's the game plan for implementing B2B catalogs? Are their post-implementation issues? How can the effectiveness of an organization's electronic catalog be measured?

    Ronald Copfer, president and founder, Fathom IT Solutions, discusses how to select the appropriate solutions for implementing an electronic catalog. He begins with an historical look at online catalogs, and points out how product types and their attributes determine the type of catalog to create, as well as the channels to be used. Copfer then examines the three main solution types - and factors to be considered - for implementing an electronic catalog: commercial off-the-shelf (COTS) packages, application service providers (ASPs), and build-your-own solutions. He also discusses the potential impact of Web services on B2B catalogs and e-commerce. Copfer continues with a ten-step game plan for implementing B2B catalogs that details the entire process, including: determining goals and metrics; gathering business requirements; developing the database; piloting, interface usability and testing; and going live. In addition, Copfer explores post-implementation issues, such as ongoing code maintenance and search engine optimization (SEO). Viewers of this program will:
  • Understand the value of a well-organized B2B catalog implementation;
  • Discover ten factors that determine which catalog solutions to choose;
  • Gain hands-on knowledge necessary to create electronic product catalogs; and
  • Learn how to measure the effectiveness of their organization's electronic catalog.

    For viewers of the CD and online versions, this program provides Web links to articles such as 'Developing a Catalog Management Infrastructure,' from Line56, and 'E-Catalogs: The Source for Online Interaction,' from Alchemy Magazine, which explore the elements involved in a successful online catalog implementation. The program also includes white papers such as 'The New Metrics: Customer Experience and ROI,' which discuss strategies for creating well-designed online catalogs that differentiate a business from its competitors while helping to build profitable and lasting relationships with its customers.

    Roles
    Primary: Project Office
    Secondary: Application Design and Development
    Tertiary: Customer Service

    Item no.: NY06430249
    Format: CD-ROM (Win)
    Copyright: 2003
    Price: USD 349.97

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    Item no.: NY06430250
    Format: VHS
    Duration: 48 minutes
    Copyright: 2003
    Price: USD 195.00

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    INSIDE SAP NETWEAVER: SAP'S INTEGRATION AND APPLICATION PLATFORM

    by Ori Inbar

    What's involved with building a foundation for cross-functional business processes? How can we leverage the organization's existing investments in systems & skills? How can we lower the organization's integration costs?

    Ori Inbar, head of Product Marketing for SAP NetWeaver, offers an insider's detailed view of SAP NetWeaver, the company's integration and application platform. Complementing Inbar's discussion is an interview with Bobby Soni, managing director and practice leader, Technical Integration, at Bearing Point. In the program, Inbar builds the foundation for his discussion by explaining how business needs drive technology. Then, he continues with an overview of SAP NetWeaver, including a look at the application's architecture and building blocks. Inbar also explains how SAP NetWeaver's services-oriented platform is interoperable with Web services. The program also takes a marketer's-eye view of SAP NetWeaver and discusses its position in a competitive business environment. Inbar also explores the several options organizations have for adopting NetWeaver within the enterprise. By watching this program, you will:
  • Understand how to solve the integration challenge from a business perspective;
  • Learn how to build a foundation for crossfunctional business processes;
  • Learn how to leverage your company's existing investments in systems and skills;
  • Be able to extend your organization's SAP solutions with its existing technologies and skills;
  • Know how to lower the total cost of ownership for SAP solutions and the entire IT landscape; and
  • Be able to lower your organization's integration costs.

    Viewers of the CD and online versions of the program have access to white papers that include: 'Inside SAP NetWeaver: SAP's Integration and Application Platform.' Web links include: 'Microsoft .NET vs. J2EE: How Do They Stack Up?'; 'SAP Announces Integration and Application Platform, SAP NetWeaver'; 'Building an Integration Competency Center'; 'What's New in the J2EE Connector Architecture 1.5'; 'The Best Out of Two Worlds'; 'SAP Exchange Infrastructure Webcast'; 'Central Access to all Sources of Information'; SAP xApps Home; mySAP Business Intelligence Home and SAP NetWeaver Home.

    Item no.: MR06430273
    Format: CD-ROM (Win)
    Copyright: 2003
    Price: USD 349.97

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    Item no.: MR06430274
    Format: VHS
    Duration: 32 minutes
    Copyright: 2003
    Price: USD 195.00

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    MANAGING E-PROCUREMENT RISKS

    by Brook Foust

    What are some of the elements of a successful e-procurement system? What are some of the inhibitors to ROI? What techniques can we use to optimize the organization's initiatives while minimizing risk? How can the organization be better prepared to initiate successful e-procurement systems or improve the performance of existing programs? How can the organization use e-procurement systems to reduce costs and accelerate time-to-value?

    Brook Foust, analyst at Doculabs, a Chicago-based research and consulting firm, offers expert views, advice, and best practices based on his experience helping organizations manage e-procurement risks. This program also includes an interview and case study featuring Michael Hugos, chief information officer of Network Services Company, a $6.8 billion distribution organization serving customers throughout North America. In the program, Foust maintains that there are many benefits to be gained from implementing an e-procurement application, but also cautions that organizations face obstacles along the way. The program covers some of the business drivers associated with e-procurement technologies, along with a description of how e-procurement applications work. Foust continues with a focus on how organizations view the challenges related to e-procurement, including a list of persistent problems he hears from existing users. Finally, he offers important strategies and tactics you can use to avert risks when implementing an e-procurement initiative. By watching this program, you will:
  • Understand the elements of a successful e-procurement system and inhibitors to ROI;
  • Learn techniques to optimize your organization's initiatives while minimizing risk;
  • Be better prepared to initiate successful e-procurement systems or improve the performance of existing programs; and
  • Be able to use e-procurement systems to reduce costs and accelerate time-to-value.

    Viewers of the CD and online versions of the program will have easy access to Web links that include: 'E-Catalog Conundrum'; 'E-Procurement Apps Hook Onto the Supply Chain'; 'E-Procurement Explosion'; 'E-Procurement Gets Priority'; 'E-Procurement: Automation to Collaboration'; 'E-Procurement: Problems Behind the Promise'; 'How to Save Money With E-Procurement'; 'Implementing E-Procurement'; 'Managing E-Procurement'; 'Procurement Contract Management'; and 'What You Need to Implement an E-Procurement Solution.' White papers include: 'E-Procurement Strategies for Success'; 'From Purchasing to Collaborative Commerce'; 'Is an E-Procurement Solution Right for You?' and 'Procurement Transformation: A Holistic Approach to Best Practice Procurement.'

    Roles:
    Primary: Finance and Contracts
    Secondary: Program Office
    Tertiary: Strategy

    Item no.: JM06570347
    Format: CD-ROM (Win)
    Copyright: 2003
    Price: USD 349.97

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    Item no.: JM06570348
    Format: VHS
    Duration: 44 minutes
    Copyright: 2003
    Price: USD 195.00

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    MIDMARKET ERP: VENDORS AND SOLUTIONS

    by Michael Holland

    What is the midmarket ERP market? Do top vendors describe their solutions? How can selection and implementation required for world-class functionality be had at an affordable price? What are the specific vendor technologies, solutions, and application offerings? How is the the IT department impacted? Are there some practical recommendations to guide an organization through the selection process?

    Mike Holland, principal of Management Advisory Systems Corporation, examines the midmarket ERP market, describing solutions from three top vendors. Drawing on more than 20 years of ERP systems consulting experience, Holland offers selection and implementation advice for companies requiring world-class functionality at an affordable price. In an interview, Trinh Abrell, senior IT manager for Retriever Payment Systems, provides additional perspective as leader of several midmarket ERP projects. Holland begins with an introduction to the current midmarket ERP environment. He continues by focusing on the solutions of three major vendors: Microsoft Great Plains, Oracle, and PeopleSoft. Then, he addresses the vendor-selection process and outlines evaluation criteria. Next, Holland discusses specific vendor technologies, solutions, and application offerings. He reviews the impact each of these solutions has on the IT department, and concludes with several practical recommendations to guide your organization through the selection process.

    By watching this program, you will:
  • Learn about three top players in the ERP midmarket;
  • Become familiar with the technology platforms these top players support, and how they fit different business types;
  • Learn about key features to look for when considering vendors;
  • Be able to initiate the vendor evaluation and selection processes for your organization's ERP solution.

    Viewers of the CD and online versions of the program will have easy access to Web links that include: 'Anatomy of an Implementation,' from APICS; 'Buckle Up: Implementing an ERP Takes Time and Patience'; 'ERP: Payoffs and Pitfalls'; 'Get the Most Out of ERP' and Analyst Views - Enterprise Resource Planning. White papers include: '11 Criteria for Selecting the Best ERP System Replacement'; 'Developing a Winning ERP Strategy: Does Your ERP System Speak Your Language?'; 'Making ERP Work the Way Your Business Works'; 'Recognizing the ROI of ERP: Proven Implementation Methodology Is the Determining Factor' and 'The Six Deadly ERP Sins.'

    Item no.: KA06430381
    Format: CD-ROM (Win)
    Copyright: 2003
    Price: USD 349.97

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    Item no.: KA06430382
    Format: VHS
    Duration: 46 minutes
    Copyright: 2003
    Price: USD 195.00

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    SECURING WEB SERVICES: EXPLORING WS-SECURITY

    by David Chappell

    How does WS-Security help secure Web services? Will this specification change how Web services are used? What are the issues with Web services security, including point-to-point, multi-hop and message queuing scenarios? Are there detailed explanations and coding examples of WS-Security's core concerns: authentication, integrity and confidentiality? What are the related standards and specifications that address other aspects and specific mechanisms of Web services security, such as WS-SecurityPolicy, WS-Trust and WS-SecureConversation?

    David Chappell of Chappell & Associates discusses how the WS-Security specification helps secure Web services, and how it will change how Web services are used. In an interview, Dave Remy, product architect at BEA Systems, adds his perspective on how to use WS-Security. Chappell begins his discussion by describing the problem of Web services security, including point-to-point, multi-hop, and message queuing scenarios. Next, with detailed explanations and coding examples, he addresses WS-Security's core concerns - authentication, integrity, and confidentiality - and how these three services provide security for SOAP messages. Chappell also examines related standards and specifications - such as WS-SecurityPolicy, WS-Trust, and WS-SecureConversation - that address other aspects and specific mechanisms of Web services security. By watching this program, you'll understand:
  • What WS-Security is and how it is used;
  • How WS-Security will change the world of Web services; and
  • How to create Web services applications that exploit this new technology.

    If you are viewing this program via CD=ROM or online, you will have access to valuable resources, including a white paper entitled, 'BEA WebLogic Workshop: The Future of Web Services: Here - Today.' Web links provided include: The MIT based home site for Kerberos: The Network Authentication Protocol; the W3C home page, plus W3C pages for the SOAP specification version 1.2. XML, Namespaces in XML, XML Encryption and XML Signature; the BEA WebLogic Workshop Home; SOAPBuilders.org; the home page of the Oasis WS-Security Technical Committee, WSS-TC; the home page of The SANS Security Policy Project; and the Web Services Interoperability (WS-I) Organization Home Page. Web based articles include: 'Understanding WS-Security'; 'WS-Security Authentication and Digital Signatures With Web Services Enhancements'; 'Implementing WS-Security - A Case Study'; 'W3C Brushes Up SOAP Standard'; and 'Standards Group Shakes Up Web Services.' There are also links to information on the following Web services security specifications: 'WS-Security Specification Index Page'; 'Web Services Security Specification - WS-Security - Version 1.0'; 'Web Services Policy Framework - WS-Policy Specification - Version 1.0'; 'Web Services Security Policy Language - WS-SecurityPolicy Specification - Version 1.0'; 'Web Services Policy Assertions Language (WS-PolicyAssertions) - Version 1.1'; 'Web Services Trust Language Specification - WS-Trust Specification - Version 1.0'; 'Web Services Secure Conversation Language - WS-SecureConversation Specification - Version 1.0'; and 'WS-Security Profile for XML Based Tokens - Specification Version 1.0.'

    Item no.: AB06430447
    Format: VHS
    Duration: 50 minutes
    Copyright: 2003
    Price: USD 195.00

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    Item no.: AB06430448
    Format: CD-ROM (Win)
    Copyright: 2003
    Price: USD 349.97

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    STORAGE VIRTUALIZATION: TECHNIQUES AND TECHNOLOGIES

    by Joe Costanzo

    Joe Costanzo, principal, Zencos Consulting LLC, explains the concept of storage virtualization and how it can be used in your business environment to add storage capacity to your existing architecture. He describes how virtualization uses disk and tape drives, while allowing these storage devices to be managed dynamically, without regard to what is physically available on the back end. In an interview, Wayne Lam, vice president and a cofounder of FalconStor, adds his perspective on the benefits of virtualization. Costanzo begins the program with an overview of storage virtualization, reviews the terminology associated with the technique, and describes the enabling technologies. He continues with a discussion of when and how to use virtualization, and then details evaluation and selection criteria for products and vendors. Costanzo then describes the impact of virtualization on the organization and IT, and concludes with recommendations. After watching this program, you will know how storage virtualization works, and be able to make the right decisions regarding the application of this technology within your organization.

    Viewers of the CD and online versions of the program have access to white papers that include: 'Fibre Channel Security'; 'SAN and NAS: Converging to Simplify Storage Management and Keep Data Always Available'; 'Storage Virtualization and the Full Impact of Storage Disruptions: Relief and ROI'; 'The High Performance SAN Alliance: SAN, SSD, and Virtualization'; and 'The Value of Storage Virtualization.' Web links include: 'Storage Virtualization'; 'Storage Software Industry Statistics'; 'Nice, Neat Storage: The Reality'; 'Making Sense of Storage Virtualization'; 'How Storage Virtualization Impacts Businesses'; 'SANs Create New Methods for Storage Virtualization'; 'Should You Care About the Standard Definitions for Storage Virtualization?'; 'The Holy Grail of Storage'; and 'Every Byte Into the Pool.'

    Item no.: DA06430477
    Format: CD-ROM (Win)
    Copyright: 2003
    Price: USD 349.97

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    Item no.: DA06430478
    Format: VHS
    Duration: 36 minutes
    Copyright: 2003
    Price: USD 195.00

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    SUPPLY CHAIN MANAGEMENT: A BUSINESS PERSPECTIVE

    by Scott Helmers

    What are supply chain principles and realities? How are solutions built, and what are the supporting technologies and products? What are the key business principles and the return on investment potential for supply chain management projects? Where can details about the Supply Chain Operations Reference-model (SCOR) be found?

    Scott Helmers, a partner with the Harvard Computing Group, explains how efficient management of your organization's supply chain can make your company more competitive. To illustrate the points Helmers makes, the program includes interviews with two executives at Vector SCM: Greg Humes, vice president and COO, and Jim Para, managing director of IT. Helmers begins the program with an overview of supply chain principles and realities. He then discusses building solutions and the supporting technologies and products. Next, he presents a case study on Vector SCM. And finally, Helmers examines key business principles and the return on investment potential for supply chain management projects. After watching this program, you will:
  • Understand the key tenets of supply chain management and the essential role played by information and network technology;
  • Know where to find details about the Supply Chain Operations Reference-model (SCOR);
  • Know how to locate an online ROI calculator;
  • Be able to get additional information from the Web sites of standards organizations; and
  • Be able to quantify bottom line benefits achievable with best-in-class supply chain management.

    Viewers of the CD and online versions of the program have access to white papers including: 'E-Business and Supply Chain Integration'; 'Supply Chain Confidence: The Key to Effective Supply Chains Through Improved Visibility and Reliability'; 'Supply Chain Council & Supply Chain Operations Reference (SCOR) Model Overview'; 'Supply Chain Management: Strategies for Adding Value Throughout the Supply Chain'; and 'Supply Chain Systems: Are You Ready?.' Web links include: 'Cracking the Bullwhip Effect'; 'Essentials of Supply Chain Management'; 'Payback Time for Supply Chains'; 'Supply Chain Management Defined'; 'The Value Management Imperative'; 'What XML Will Do for Supply Chain Management'; 'The Ups and Downs of Supply Chain Management' and 'A New Supply Chain Forged.'

    Item no.: BT06570491
    Format: VHS
    Duration: 43 minutes
    Copyright: 2003
    Price: USD 195.00

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    Item no.: BT06570492
    Format: CD-ROM (Win)
    Copyright: 2003
    Price: USD 349.97

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    UNDERSTANDING BUSINESS INTELLIGENCE

    by Michael Cunningham

    Can business intelligence, or BI, reduce operating costs, improve efficiency, increase margins, and boost the competitiveness of an organization? How is BI defined? Is there a technology overview of BI systems, and how and where are they used? Where can BI best be used to effect change and provide organizational improvements? What's the ROI from BI systems? What are some best practices and recommendations?

    Mike Cunningham, founder and CEO of Harvard Computing Group, shows how business intelligence, or BI, can reduce operating costs, improve efficiency, increase margins, and boost the competitiveness of your organization. He begins the program by defining, and providing a technology overview of BI systems - and then describes what they are, and how and where to use them. Cunningham focuses on the business areas where BI can best be used to effect change and provide organizational improvements. Next, he presents a case study of the Cashman Equipment Company, Las Vegas, which shows how the construction equipment company has derived significant business benefits from using business intelligence systems to improve its operations. Cunningham continues by examining how you can gain a return on investment (ROI) from BI systems. Finally, he summarizes with best practices and recommendations. By watching this program, you will learn how to use business intelligence to create a competitive advantage for your organization.

    For viewers of the CD and online versions, this program provides a selection of Web links, including articles such as, 'Business Intelligence Enables Smart Enterprises,' from Sun Journal, that discuss the advantages provided by implementing a business intelligence system. White papers, including 'Engendering a Quiet Revolution in the Business Place' and 'Changing the Corporate Culture - Some Rules and Tools,' explore issues that organizations are likely to face when undertaking a business intelligence initiative.

    Item no.: HR06430519
    Format: VHS
    Duration: 43 minutes
    Copyright: 2003
    Price: USD 195.00

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    Item no.: HR06430520
    Format: CD-ROM (Win)
    Copyright: 2003
    Price: USD 349.97

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    UNDERSTANDING SERVICE-ORIENTED APPLICATION INTEGRATION

    by David Linthicum

    Is there a new and clear trend away from information-oriented integration to one that is service-based? What is the movement to service-oriented application integration (SOAI)? Does the integration of both application services and application methods provide more value in the long run? What are the uses, downside, costs, and requirements of SOAI? Has the improvement in real-time information exchange led to a new view of information flow in the business model and in business processes? What are the basics of SOAI and when should it be leveraged? How does Web services fit with service-oriented application integration?

    David Linthicum, executive vice president of Research and Development and chief technology officer of Mercator Software, asserts that in today's business environment, there is a clear trend away from information-oriented integration to one that is service-based. In an interview, Bill Ruh, senior vice president, Professional Services, of SoftwareAG, provides additional perspective on this burgeoning trend. Linthicum begins the program by exploring the movement to service-oriented application integration (SOAI), stating that the integration of both application services and application methods provides more value in the long run. He discusses the uses, downside, costs, and requirements of SOAI. Linthicum then looks at how the improvement in real-time information exchange has led to a new view of information flow in the business model and in business processes. He delves into the basics of SOAI and when to leverage it. Linthicum also looks at where Web services fit with service-oriented application integration. He also breaks down business process into scenarios for SOAI, such as rules, logic, data, and objects.

    By watching this program, you'll:

  • Understand key concepts of application integration and the proper place for leveraging service-oriented application integration (SOAI);
  • Gain a detailed understanding of how SOAI works in the enterprise or trading community;
  • Be able to plan for integration within your enterprise; and
  • Be able to implement Web services.

    Viewers of the CD and online versions of the program have access to white papers that include: 'Web Services Oriented Architecture: The Best Solution to Business Integration'; 'The Seven Hidden Challenges of Application Integration'; 'Web Services and Application Integration: Not So Simple After All' and 'XML and Web Services in Financial Services.' Web links include: 'Application Integration Aspirations'; 'Composite Approach Lifts Integration Woes'; 'EAI Moves to the Next Level'; 'EAI: Piecing It All Together'; 'Enhance Reuse by Embracing a Service-Oriented Architecture'; 'Firm Bullish on Web Services'; 'How to Get Real Value From Web Services'; 'IBM Users Take on Integration'; 'Leveraging the Heritage'; 'Strategy Clinic: Getting the Best Return on Investment' and 'Where Enterprise Application Integration Fits With Web Services.'

    Item no.: NE06180529
    Format: CD-ROM (Win)
    Copyright: 2003
    Price: USD 349.97

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    Item no.: NE06180530
    Format: VHS
    Duration: 47 minutes
    Copyright: 2003
    Price: USD 195.00

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    UPGRADING TO SIEBEL 7: CHALLENGES AND SOLUTIONS

    by Erico Cardelli

    What are the features and benefits offered by Siebel 7.0? What is the best path to take when upgrading to Siebel 7.0? What are the challenges faced when upgrading to Siebel 7.0 from a Windows-based applicaton? Will upgrading to Siebel 7.0 affect an IT department staffing requirements? What skills will be required by the IT staff to assure a successful upgrade to Siebel 7.0? How is executive sponsorship important to the upgrade effort?

    Erico Cardelli, partner and chief technology officer at Active Technologies Inc., describes the benefits and impact of upgrading to Siebel Systems' eBusiness Applications Suite, known as Siebel 7. In an interview, Gary Wachowicz, senior practice manager at Siebel Systems, adds his insights and expert opinions on the upgrading process. Cardelli begins the program by looking at some of the various strategic, business process and technical challenges that are part of the process of upgrading from a Windows-based application to this Web-based client. He then explains some of the new features you'll find in Siebel 7. Central to this presentation is a step-by-step game plan that explains how to analyze the upgrade effort, define ROI measurements, and plot your organization's upgrade path. In addition, Cardelli discusses why it's important to gain executive sponsorship during the upgrade period and beyond. The program also details how the upgrade process is likely to impact the IT department, with a focus on staffing and skills. After watching this program, you'll understand the new features of Siebel 7.0 & 7.5, the benefits they offer to the organization, and the challenges involved in their deployment. You'll also be equipped to develop a successful upgrade path from previous versions of Siebel software to enhance your CRM initiatives.

    Viewers of the CD and online versions of the program can easily access white papers that include: 'Upgrading to Siebel 7'; and 'Secrets of CRM Success.' Web links include: 'Best Alternatives to Siebel CRM'; 'SAP Steps Up War With Siebel'; 'Siebel Brings App Integration Technology to Forefront'; 'Siebel Pushes Integration, Simplification and Cost-Savings'; 'Making CRM Fit'; 'Siebel Boosts CRM Product Line'; 'Siebel Pledges Sales, Development Support for .NET'; and 'Siebel Touts Out-of-the-Box Integration.'

    Roles:
    Primary: Application Design and Development
    Secondary: Web Development
    Tertiary: Project Office

    Item no.: KM06430549
    Format: VHS
    Duration: 39 minutes
    Copyright: 2003
    Price: USD 195.00

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    Item no.: KM06430550
    Format: CD-ROM (Win)
    Copyright: 2003
    Price: USD 349.97

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    WINNING STRATEGIES FOR SALES FORCE AUTOMATION

    by Bill Noonan

    What are the new software and service tools in sales force automation (SFA)? How does the SFA marketplace look? Specifically, how are SFA solutions evaluated, including the primary forms of automation; programming options; cost/risk comparisons; and discussing your organization's needs and capabilities? Is there a way to summarize the steps to keep an organization on track with SFA? Is there a case study outlining a successful SFA implementation? How are common pitfalls avoided in program selection, customization and implementation? What's the best way to evaluate and match an organization's needs with the most appropriate SFA solution, while determining the risks and costs associated with each?

    Bill Noonan, founder and developer of xSellsys, an ASP-based sales force automation (SFA) system, describes how organizations are using available software and service tools to improve the results of their sales activities. This program also includes an interview with Bill Eves, group manager of Sales, Planning and Development with Dun & Bradstreet, Canada. In addition, Rick Wocks, sales operation manager, also with D&B, Canada, offers a case study on a successful SFA implementation. In his presentation of technology-enabled selling techniques, Noonan explains how to evaluate SFA solutions, programming options, and cost/risk comparisons. He also discusses how to determine your organization's needs and capabilities in order to choose the appropriate solutions. In addition, Noonan includes a summary with eight simple steps to keep your SFA initiatives on track. By watching this program, you will:
  • Learn how to use sales force automation (SFA) as a business strategy;
  • Gain an understanding of the broad spectrum of technology-enabled selling solutions, including automated database and programming tools;
  • Learn how to avoid common pitfalls in program selection, customization, and implementation; and
  • Be able to evaluate and match your organization's needs with the most appropriate SFA solutions, while determining the risks and costs associated with each.

    Viewers of the CD and online versions of the program have access to white papers that include: 'Common Myths of Sales Force Automation'; 'Why Bad Things Happen to Good New Products'; 'How to Implement CRM Solutions'; 'Sharing Secrets: Online Insight's Golden Nugget Breakthrough for Relationship Management' and 'The Return on Investment (ROI) of CRM Solutions.' Web links include: 'An Easy Sell: 10 Tips Toward Successful SFA'; 'Best Practices in Sales Force Automation'; 'CRM: Do You Know Your Customers?'; 'How to Implement SFA Solutions: The Sales Force Automation Challenge'; 'Get to Know Your Customers'; 'SFA Warning Signs'; 'SFA in a CRM World'; 'Sales Force ROI'; 'Sales Process Management: The Natural Evolution of Sales Force Automation'; 'Strategy Spurs Successful Sales' and 'The Hosts With the Most.'

    Roles:
    Primary: Application Design and Development
    Secondary: Program Office
    Tertiary: Finance and Contracts

    Item no.: GB06180589
    Format: CD-ROM (Win)
    Copyright: 2003
    Price: USD 349.97

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    Item no.: GB06180590
    Format: VHS
    Duration: 47 minutes
    Copyright: 2003
    Price: USD 195.00

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    3G: THE NEW GENERATION OF WIRELESS

    by Kathleen Koch

    What is 3G wireless technology? What are the capabilities of third generation wireless? Who are the vendors who will deliver it? When will it happen? How can emerging wireless technologies spell big benefits for your organization?

    Mike Walters, 3G business development manager at Nokia, and Maged Fahmy, worldwide wireless research analyst at the Aberdeen Group, discuss 3G wireless technology, the next major stop on the road to wireless networking. This program looks at the capabilities of third generation wireless, the vendors who will deliver it, and the timeline that will take us there. Because the move to 3G is an evolutionary process, the program also discusses 2.5G wireless. It also looks at emerging wireless technologies in detail, and spells out the benefits they will bring. This comprehensive discussion of the wireless world will help IT leaders understand the wireless market, and plan their organizations' 3G wireless initiatives.

    Viewers of the CD and online versions have access to a number of white papers and Web links. White papers include: '3G or Not 3G?'; '8 Steps to Successful Wireless Projects'; 'Mobile Infrastructure'; 'Optimizing Web Content for Mobile Devices'; 'Standardization of 3G Mobile Systems'; 'UMTS: Challenges and Perspectives'; and 'Wireless Communications: Beyond 3G.' Web links include: '3G: What Will 3G Mean to You?,' from ZDNet UK News; '3G Wireless Deployment In Slo-Mo,' from CommWeb; '2.5G's Big Half Step,' from Mobile Computing Online; 'GSM: The Global Standard for Wireless Digital Technology,' from VoiceStream; 'Road Map to 3G,' from CIO Magazine; 'Getting to Know Your 3G,' from Internet News; 'IMT-2000 Global Standard International,' from Mobile Comms Technology; 'Waiting for 3G: What About the U.S?,' from MBusiness Central; as well as the 3G Newsroom Home; the 3G World Congress Home; Wireless Week Home, and the World of Wireless Communications Home.

    Roles
    Primary: Networks: Voice and Data
    Secondary: Desktop and Mobile
    Tertiary: Chief Technology Officer and Technology Research

    Item no.: TG06180001
    Format: CD-ROM (Win)
    Copyright: 2002
    Price: USD 349.97

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    Item no.: TG06180002
    Format: VHS
    Duration: 43 minutes
    Copyright: 2002
    Price: USD 195.00

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    AUTONOMIC COMPUTING: THE HEART OF E-BUSINESS

    by Rick Adamson

    How does autonomic computing help to solve the growing level of complexity facing the IT industry? What is the goal of autonomic computing? How does the autonomic system react to changing demands, environments, threats, and injuries? How does IBM's autonomic computing initiative seek to apply this model to the ways system and application vendors design computing solutions? What are the building blocks of autonomic computing? What are early autonomic computing projects such as eLiza, Ewlm and Grid computing?

    Alan Ganek, IBM's vice president of Autonomic Computing, and Jack Gold, vice president, Web & Collaboration Strategies at the META Group research and consulting firm, offer insight on the current and future state of autonomic computing. Briefly, autonomic computing is IBM's attempt to solve the growing level of complexity facing the IT industry. The goal of autonomic computing is to make systems work smarter, not harder. Using biological systems as inspiration, autonomic computing takes the nervous system as a systemic model. The autonomic system reacts instantly to changing demands, environments, threats, and injuries in appropriate ways. And it does precisely what is required in these specific circumstances without the need for conscious recognition or action. IBM's autonomic computing initiative seeks to apply this model to the ways system and application vendors design computing solutions, removing or drastically reducing the need for human intervention. The program examines the building blocks of autonomic computing; looks at early projects such as eLiza, eWLM and Grid computing; and forecasts the future of autonomic computing.

    Viewers of the online and CD versions of the program will have access to more than 60 Web links, including: 'Autonomic Computing,' from Scientific American; 'How to SMASH Your Strategy,' from Fast Company; 'Computer, Heal Thyself' and 'Living on the Grid,' from InformationWeek; 'Girding for the Grid: Distributed Computing's Big Break' and 'Server, Heal Thyself,' from New Architect; 'Solving the World's Problems, One PC at a Time,' from Grid Computing Planet and 'The Eight Elements of Autonomic Computing,' from IBM Research. White papers include: 'Autonomic Computing: IBM's Perspective on the State of Information Technology' (also known as the 'Autonomic Computing Manifesto') and 'The Physiology of the Grid.'

    Roles
    Primary: Chief Information Officer (CIO)
    Secondary: Application Design and Development
    Tertiary: Strategy

    Item no.: HC06430027
    Format: VHS
    Duration: 42 minutes
    Copyright: 2002
    Price: USD 195.00

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    Item no.: HC06430028
    Format: CD-ROM (Win)
    Copyright: 2002
    Price: USD 349.97

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    BEST PRACTICES IN GLOBAL WEB SITE MANAGEMENT

    by Gayle Humphrey

    Why is it important to make our Web site global? What are the phases to successful global Web site management? What are the personnel issues our organization must address when creating a global Web site? What are some of the key concerns in dealing with global Web site development? How can IT managers overcome the challenges, avoid potential embarrassments, and deter costly mistakes when taking their Web sites global?

    Ann Arellano, director of operations, and Kristine Kelley, director for Internet marketing for global professional services firm Andersen; and Donald Bailey, senior vice president, interactive operations at the Euro RSCG DSW Partners, an international advertising agency, offer insights into global Web site management. Our experts explain why it is important to make your Web site global, discuss management issues involved with globalization, and cover personnel issues such as training and teamwork. The program also looks at global Web site development. In addition, it includes a case study on Andersen, and offers some rules of thumb to follow when managing Web sites across borders. Watching the program will help IT managers overcome the challenges and avoid the potential embarrassments and costly mistakes involved in taking their Web sites global.

    For those with access to the CD and online versions, this program provides an extensive selection of additional resources, including Web links featuring in-depth articles such as 'E-Biz Speaks in Many Tongues'; 'Localization - Done Right, It Is Part of the Spec, Not an Afterthought'; 'Strategies for a Global Rollout';.and 'The Right Recipe for a Global Net Feast.' White papers include 'Globalization: Challenges and Opportunities'; 'Privacy Made Simple'; and 'Translation and Localization Services,' among others.

    Roles
    Primary: Web Development
    Secondary: Data, Information and Knowledge Management
    Tertiary: Quality Assurance

    Item no.: PL06570041
    Format: VHS
    Duration: 50 minutes
    Copyright: 2002
    Price: USD 195.00

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    Item no.: PL06570042
    Format: CD-ROM (Win)
    Copyright: 2002
    Price: USD 349.97

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    BIOMETRICS: SECURITY GETS PERSONAL

    by Samir Nanavati

    How can biometric technologies help organizations increase security? What types of biometrics are available? What are the various accuracy metrics, and how well do they work? What are the most common business applications for biometrics? What questions should an organization ask before biometric implementation? How are biometrics used in businesses today? Which issues should IT departments consider before beginning biometric deployment? What are some of the important privacy considerations of biometrics? What are some of the challenges of implementing a biometric solution?

    Samir Nanavati, a founding partner of International Biometric Group, explains how biometric technologies can help organizations increase security. The program takes an in-depth look at the types of biometrics - including iris, finger, facial, hand, voice, signature, and keystroke scans, as well as automated fingerprint identification systems. It also covers the most common business applications for biometrics: PC/network access, physical access, surveillance, e-commerce/telephony, and employee screening. The program explains how these technologies work, discusses the business reasons for using them, and provides questions an organization needs to ask before implementation. Nanavati shows how biometrics are used in businesses today, and discusses issues that IT departments should consider before beginning deployment. Also, Raj Nanavati, a founding partner of International Biometric Group, and Tom Colatosti, president and CEO of Viisage Technology, conduct demonstrations of biometric devices, add practical implementation advice, and forecast trends in enterprise security. After watching this program, managers will be able to discuss biometrics technologies with clarity and insight.

    For viewers of the CD and online versions, this program provides a selection of Web links - including articles such as 'The Business Case for Biometrics,' from Banktech - that explore the potential for biometric technologies to become ubiquitous as an authentication solution. White papers - such as 'Security Technologies Enabling Privacy' - discuss the benefits and concerns that arise from the use of biometric technologies.

    Roles
    Primary: Chief Technology Officer and Technology Research
    Secondary: Security and Risk Management
    Tertiary: Strategy

    Item no.: CN06180049
    Format: VHS
    Duration: 33 minutes
    Copyright: 2002
    Price: USD 195.00

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    Item no.: CN06180050
    Format: CD-ROM (Win)
    Copyright: 2002
    Price: USD 349.97

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    BUILDING A GROWTH ENGINE WITH TECHNOLOGY

    by Stephen Diorio

    How can technology be used to get more mileage from sales and marketing investments? What are the six keys to making products ready for technology-enabled channels? What e-business fundamentals can be leveraged to increase sales? How can we use technology to grow faster than the competition? What are the five secrets of successful leadership?

    Stephen Diorio, founder and president of IMT Strategies, and author of 'Beyond e: 12 Ways Technology Will Transform Sales & Marketing Strategy,' helps business and technology executives look beyond current e-business fads to understand the fundamentals that can be leveraged to increase sales. The program provides a blueprint for turning advances in technology - including, but not limited to, the Internet - into more powerful business tools. Diorio spells out the most important actions leaders must take today, and helps them rank the best opportunities that make sense for their organizations. The strategies he delivers are based on thousands of interviews with customers and sales and marketing managers over the past 15 years.

    Viewers with access to the CD and online versions of this program receive supplementary resources, including white papers, more than 70 Web links, a glossary of program-related terms, and a list of recommended books. White papers include 'Best Practices in E-mail Campaign Management'; 'Enterprise Permission Marketing'; 'Making Sense of Ecrm'; 'The Evolution of Call Center Technology in the Internet Age'; 'The Role of e-Intelligence in CRM'; and 'Win, Win, Win: Call Center Management Practices.' Viewers can link directly to informative Web sites including articles and related vendor pages. Among the links are: 'What Is Viral Marketing?' 'Industry Wants to Opt-Out of Opt-In'; 'Understanding the Power of Search Engine Marketing;' 'Real Benefits of Virtual Clusters'; 'E-Mail Marketing: Doing It Right and Getting Results'; 'The Cross Functional Management Process'; 'Understanding the Power of Search Engine Marketing'; 'Keeping the Promise: How Big Brands Can Win Online'; and 'Dynamic Pricing in the New Economy.'

    Roles
    Primary: Strategy
    Secondary: Chief Technology Officer and Technology Research
    Tertiary: Application Design and Development

    Item no.: HA06570053
    Format: VHS
    Duration: 38 minutes
    Copyright: 2002
    Price: USD 195.00

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    Item no.: HA06570054
    Format: CD-ROM (Win)
    Copyright: 2002
    Price: USD 349.97

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    CALL CENTER AND HELP DESK TECHNOLOGIES: YOUR CUSTOMER CONNECTION

    by Peter DeHaan

    What are the important technological elements and considerations involved in running a call center? What impact is the Internet having on the call center technology and operations? Who are the leading call center technology vendors? When should an organization consider outsourcing the call center?

    Peter DeHaan, president of Peter DeHaan Consulting, delivers practical, relevant, and useful information to get you up to speed on the important technological elements and considerations involved in running a call center. Today's call centers help drive our businesses and provide contact points for customers. Experts forecast that by 2004 most customer contacts will be made through call centers, making it critical to understand and master call center operations. The program covers call center technologies, such as computer-telephony integration (CTI), interactive voice response (IVR), customer relationship management (CRM), and Web-based call centers. It also looks at outsourcing, vendor solutions, and the human factors in outsourcing. Peter Shurman, CEO of leading call center outsourcer Universal TeleResponse, appears in an interview to add insight into the most popular call center technologies.

    Viewers of the CD and online versions of this program have access to white papers that include 'Best-Time-to-Call Optimization'; 'Unified Messaging'; 'Web Chat'; 'Call Center Conversion - Using CTI'; 'Strategies for Successful CRM Implementations in Call Centers'; 'Call Center Quality Monitoring' and 'Contact Center Suite.' Among the more than 60 Web links included are: 'Call Center Coaching'; 'Handling the E-Mail Influx'; 'A Sharper Focus on Quality'; 'To Chat or Not to Chat?'; 'Statistics and the Call Center Industry'; 'Speech Technology Enters the Mainstream'; 'Web Connectivity to Inbound and Outbound Calling'; 'Can We Tape?'; 'Voice Processing: The Ultimate Guide'; 'Call Center Scripting Tools'; 'The New IVR: Talking to You' and 'Outsourcing: Partners in Need.'

    Roles
    Primary: Customer Service
    Secondary: Networks: Voice and Data
    Tertiary: Program Office

    Item no.: CR06430081
    Format: VHS
    Duration: 47 minutes
    Copyright: 2002
    Price: USD 195.00

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    Item no.: CR06430082
    Format: CD-ROM (Win)
    Copyright: 2002
    Price: USD 349.97

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    CALL CENTER SWITCH AND DATABASE TECHNOLOGIES

    by Peter DeHaan

    What have been recent advances in call center switching technologies? What software tools are available in the marketplace for call centers in the area of customer and workforce management? What are the technical challenges of new call center configurations and equipment?

    Peter DeHaan, president of Peter DeHaan Consulting, examines the technologies involved in call processing, routing, and transmission. He also discusses current software approaches to customer and workforce management. In an interview, Peter Shurman, CEO of leading call center outsourcer Universal TeleResponse, adds insight into the most popular call center technologies. DeHaan's presentation begins with a review of recent advances in switching technologies, focusing on the evolution from analog to digital processes and from closed to open architectures. He then turns his attention to a technical discussion of workforce management, or scheduling software, and its use in medium size and large inbound call centers. Next, he explains the voice logging process and the use of databases to store, manipulate, and retrieve call records. Then, DeHaan describes the technologies involved in agent/caller collaboration, computer-telephony integration (CTI), interactive voice response (IVR), and unified messaging. In addition, he explodes popular misconceptions about customer relationship management (CRM), and describes the technical challenges of new call center configurations and equipment. By watching this program, you will understand how modern call center technologies work and will be prepared to make decisions regarding their use in your organization.

    Viewers of the CD and online versions of this program have access to Web links that include: the Call Center Managers Forum; CRM Forum; The ACD - Call Center News Online; and Contact Center World Home. Links to online articles include: 'CRM and Call Centers Get Together,' from Information Week; 'Is There a New Call Center in Your Future?,' from Call Center Magazine; 'Logging, Monitoring Follow Call Centers' and 'Securing Your Switch,' from Communications Convergence Magazine; 'The Informal Call Center and Relationship Communications,' from CommWeb Magazine Network; 'Voice Recognition and Speech Recognition Technologies,' from The Computer Information Center; as well as 'E-Service Rising: The Future of the Call Center,' and 'Your Web Site Is Calling, Please Hold for Your Customer,' from TMCnet.com. White papers include: 'Call Center's Role in CRM'; 'CTI in the Call Center'; 'On the Marketing Frontier: Focusing the Lens for CRM Success'; 'Powersourcing: UTR Re-Invents CRM for 2002'; 'Strategies for Successful CRM Implementations in Call Centers'; 'Unified Messaging'; 'Voice over IP (VoIP) Recording and Analysis'; 'Workflow in Call Centers' and 'Workforce Management for Multiple Call Centers.'

    Roles
    Primary: Customer Service
    Secondary: Networks: Voice and Data
    Tertiary: Program Office

    Item no.: CL06570083
    Format: VHS
    Duration: 47 minutes
    Copyright: 2002
    Price: USD 195.00

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    Item no.: CL06570084
    Format: CD-ROM (Win)
    Copyright: 2002
    Price: USD 349.97

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    CALL DISTRIBUTION: TECHNOLOGIES, VENDORS AND SOLUTIONS

    by Annette Lupo

    How are Web-based customer service technologies changing the way call centers operate? What are the the critical technologies driving modern call centers? Who are the leading call center tool vendors? How do I choose the most appropriate solutions for the organization?

    Annette Lupo, call center consultant for inTelesystems, a Dallas-based telecommunications consulting firm, discusses essential call management and distribution technologies, identifies leading tools and vendors, and explains how to choose the most appropriate solutions for your organization's needs. In an interview, Stuart Pivar, call center project implementation manager for Dell Computer Corporation, discusses how to evaluate and incorporate automatic call distributors (ACDs) and computer-telephony integration (CTI) into an organization, and addresses the challenges of integrating multiple contact points. Key to the effectiveness of the modern call center is how quickly, efficiently and logically calls are answered, distributed and routed. This process is governed by a range of technologies that must mesh seamlessly to deliver the level of service required by the organization. In this program, Lupo discusses ACD technology and how it integrates with stand-alone, PBX, and centrex systems. In addition, she takes a look at interactive voice response (IVR) systems and the choices they offer to call center operators, the evolving role of CTI, and the call center's impact on IT. The program also describes how Web-based customer service technologies are changing the way call centers operate. By watching this program, you will understand - and be able to make informed decisions about - the critical technologies driving modern call centers.

    Viewers of the CD and online versions of the program have access to more than 60 Web links, including links to articles such as: 'CRM & Call Center Statistics,' from CommWeb; 'The Great Name Game,' from CIAC; 'Workforce Management Software: A Mission-Critical Call Center Component,' from TMCnet.com; and 'Monitoring: The Risks & Benefits,' from Call Center News. White papers include: 'Evolving to New Generation Call Centers: Strategies for Integrating IP-Based and Legacy Call Center Technologies'; 'The IP Contact Center: The Call Center for Today' and 'Workforce Management: What Is It? Do You Need It?'

    Roles
    Primary: Customer Service
    Secondary: Networks: Voice and Data
    Tertiary: Chief Technology Officer and Technology Research

    Item no.: MJ06180085
    Format: VHS
    Duration: 39 minutes
    Copyright: 2002
    Price: USD 195.00

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    Item no.: MJ06180086
    Format: CD-ROM (Win)
    Copyright: 2002
    Price: USD 349.97

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    CLICK STREAM ANALYSIS: CAPTURE AND RETAIN CUSTOMERS IN YOUR WEB

    by Claudia Imhoff

    What are the key trends in e-business today? What type of architecture drives a successful e-business? How do I avoid the common mistakes organizations make in their Web CRM initiatives? What are the proven practices to leverage click stream data to improve Web site performance?

    Claudia Imhoff, president of business intelligence consultants Intelligent Solutions, reveals how to leverage click stream data to improve Web site performance. When properly analyzed, click stream data can tell organizations: how visitors arrive at their site; where they spend most of their time at the site; what percentage of visits results in sales; what may cause visitors to leave without buying; and what kinds of information or products visitors are searching for. Imhoff looks at trends in e-business, and then defines click stream data. In addition, she details the architecture of a successful e-business, and examines the process flow behind the architecture - including personalization and customization of content for customers. Imhoff concludes by explaining five common mistakes organizations make in their Web CRM initiatives.

    For those with access to the CD and online versions, this program provides a selection of Web links including articles such as 'Designing Web Ads Using Click-Through Data,' from Useit.com, that investigate ways organizations can leverage click stream data for competitive advantage. White papers include: 'Lemons to Lemonade: How to Sell More With the Assets You Already Have' and 'Privacy vs. Personalization,' which explore the benefits and caveats of using clickstream data to create a personalized Web experience for each Web visitor.

    Roles
    Primary: Customer Service
    Secondary: Web Development
    Tertiary: Strategy

    Item no.: JE06430093
    Format: VHS
    Duration: 30 minutes
    Copyright: 2002
    Price: USD 195.00

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    Item no.: JE06430094
    Format: CD-ROM (Win)
    Copyright: 2002
    Price: USD 349.97

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    COLLABORATIVE COMMERCE: ENERGIZING ERP

    by Gayle Humphrey

    What are the business merits of the latest collaborative technologies and their application in enterprise resource planning (ERP)? What are the collaborative technologies applied to the business challenge of streamlining and optimizing the supply chain? What are the key collaborative commerce technologies that organizations are deploying now? What are the challenges that collaborative commerce must overcome? What are the hard and soft benefits these technologies deliver to organizations and their trading partners? How can collaborative commerce tie together your business partners and customers?

    Brook Foust, an analyst with Chicago-based technology consulting firm Doculabs, and Derek Prueitt, e-commerce manager with wholesale distributor Hughes Supply, discuss the business merits of the latest collaborative technologies and their application in enterprise resource planning (ERP). The program centers on collaborative technologies applied to the business challenge of streamlining and optimizing the supply chain. It looks at the key collaborative commerce technologies that organizations are deploying now, as well as those they will increasingly adopt over the next several years. In addition, the program considers the challenges that collaborative commerce must overcome, and the hard and soft benefits these technologies deliver to organizations and their trading partners. After watching this program, you'll have a better understanding of available and evolving collaborative solutions and technologies, and realize how collaborative commerce can tie together your business partners and customers.

    Viewers of the CD and online versions of the program have easy access to Web links that include: 'Filling the Demand Chain'; 'Information & Teamwork: Keys to Supply Chain Success'; 'Sharing the Risk of Collaboration'; 'Supply-Chain Planning Drives Business Value'; 'Trends: Collaborative Commerce'; 'The Supply Chain's Demands'; 'Vendor Managed Inventory: There's More to It Than Just Selling Products'; 'What Is Collaborative Commerce?' and the Supply Chain Management Solutions page from KnowledgeStorm. White papers include: 'Enabling Collaborative Commerce Through Private Marketplaces'; 'From Purchasing to Collaborative Commerce'; 'Introduction to Collaborative Planning, Forecasting and Replenishment' and 'Transforming B2B Exchanges Into Collaborative Trading Communities.'

    Roles
    Primary: Chief Technology Officer and Technology Research
    Secondary: Strategy
    Tertiary: Architecture

    Item no.: WE06570095
    Format: VHS
    Duration: 42 minutes
    Copyright: 2002
    Price: USD 195.00

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    Item no.: WE06570096
    Format: CD-ROM (Win)
    Copyright: 2002
    Price: USD 349.97

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    COMPUTER INTELLIGENCE: A BRAVE NEW WORLD

    by Allison Tom

    How do organizations use artificial intelligence? What are the emerging computer intelligence technologies? What is a neural network? What is an expert system? What is fuzzy logic and how does it work? What is a genetic algorithm? What are the business applications of computer intelligence? How can my business benefit by using computer intelligence? What are the drawbacks of using computer intelligence?

    Three technology experts-James Martin, John Walker, and Alex Hauptmann-discuss types of computer intelligence and their place in the business world now and in the future. Martin is chairman of WatchIT.com?, a Pulitzer Prize nominee, and author of more than 100 books, including, 'After the Internet: Alien Intelligence.' He talks about alien intelligence, which he defines as processes executed on a computer that are so complex that a human can neither follow the logic step-by-step nor come to the same results by other means. Additionally, he gives examples of companies that are successfully using alien intelligence. Walker, professor of Accounting and Information Systems at Queens College, New York, discusses neural networks, expert systems, and other types of computer intelligence. Also, Hauptmann, senior systems scientist in the School of Computer Science at Carnegie Mellon University, Pittsburgh, describes how voice speech and multimedia technology can be integrated into our daily interaction with computers. The program looks at the business applications, benefits, and challenges of computer intelligence in the enterprise.

    Viewers with access to the CD and online versions of this program have access to a number of white papers, including: 'Networking With Intelligent Agents; Humanizing Technology With Dialogue'; 8 chapters from the book, 'After the Internet: Alien Intelligence,' written by one of the feature guests, James Martin. Web links include: 'Computers Will Save Us: The Future According to James Martin'; 'Artificial Intelligence Depot Home'; 'Nursebot Project: Robotic Assistants for the Elderly'; 'Artificial Intelligence: Science Fiction Is Now Science Fact'; 'Welcome to A.I. Topics: A Dynamic Library of Introductory Information About Artificial Intelligence'; 'Monkey Think, Robot Do'; 'Human-Computer Intelligent Interaction (HCII)'; and 'Data Mining, Data Warehousing and Neural Networks.'

    Roles
    Primary: Chief Technology Officer and Technology Research
    Secondary: Strategy
    Tertiary: Data, Information and Knowledge Management

    Item no.: ZH06570101
    Format: VHS
    Duration: 44 minutes
    Copyright: 2002
    Price: USD 195.00

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    Item no.: ZH06570102
    Format: CD-ROM (Win)
    Copyright: 2002
    Price: USD 349.97

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    CONTENT MANAGEMENT OF GLOBAL WEB SITES

    by Melanie Donaghy

    What are some of the critical issues and challenges of maintaining a global Web site? How can organizations keep the multiple sites both in sync with the corporate message as well as localized for particular geographic markets? How can Web teams manage workflow, business rules, and translation processes that are invoked by applications? What do globalization management technologies facilitate by themselves, and when do they need help from content management systems or other publishing tools and processes, to tie global sites together? What are the benefits of a global content management system (GCMS) application? How can organizations identify the future of the GCMS marketing direction?

    Melanie Donaghy, president of Juvare, Inc., a strategic consulting company specializing in e-commerce development and international marketing, identifies and explains the technologies used in managing the content of complex global Web sites. In interviews conducted in Paris, France, Alexander Kopriwa, senior program director, international, electronic business strategies, META Group, and Jean Pierre Levieux, group manager, sales & partnerships, MSN France, discuss the technical challenges of maintaining a global Web site, as well as the importance of complying with local laws of a given country. The ongoing task of global content management involves keeping multiple sites both in sync with the corporate message as well as localized for particular geographic markets. In addition, the organization and its Web teams are tasked with managing the workflow, business rules, and translation processes that are invoked by applications. To perform these functions, enterprises are turning to technologies in the emerging globalization management systems market. However, these management technologies by themselves do not facilitate collaborative authoring and dynamic content delivery. Instead, they work in conjunction with existing content management systems or other publishing tools and processes to tie global sites together. In this program, Donaghy discusses the critical issues and challenges of managing Web-site content globalization. She describes global content management system (GCMS) applications, and examines the process of evaluating and selecting a GCMS partner. In addition, Donaghy describes current industry leaders, and identifies future market directions.

    For those with access to the CD and online versions, this program provides a selection of Web links, including articles such as, 'Think Globally, Act Locally.' from Business 2.0, that discuss why taking your Web site to foreign markets requires more than simple language translation. White papers, such as 'Advantages and Disadvantages of Translation Memory,' explore the issues and technologies surrounding the effective management of global Web sites.

    Roles
    Primary: Web Development
    Secondary: Application Design and Development
    Tertiary: Data, Information and Knowledge Management

    Item no.: TD06180103
    Format: CD-ROM (Win)
    Copyright: 2002
    Price: USD 349.97

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    Item no.: TD06180104
    Format: VHS
    Duration: 43 minutes
    Copyright: 2002
    Price: USD 195.00

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    CONTENT MANAGEMENT: CUT THROUGH THE CLUTTER

    by Rick Balazs

    What business trends are driving content management technologies? What are some of the challenges that our organization could face when dealing with content management technology? What is the impact of content management on our organization and how can it be successfully implemented? Where is the future headed for content management technologies?

    Rick Balazs, director of Corporate Marketing for content management solutions provider Vignette, explains how efficient content management can create effective online relationships with a firm's customers, employees, business partners and suppliers. Content management grows in importance as sites rapidly expand in size and complexity every year. This program discusses the business trends driving content management technologies, the challenges these technologies face, and content management's impact on the organization. It also explores best practices, with recommendations, and examines the path that content management is taking. In addition, Balazs describes how a company can use: self-service portals to save costs by moving transactions online; employee portals to help employees make quick and correct decisions; and partner portals to speed business processes. The program includes interviews with executives of organizations that have successfully implemented content management systems.

    For those with access to the CD and online versions, this program provides a selection of Web links, including articles such as 'Determining ROI on a Content Management System,' from ZD Net, that discuss the business value of content management alternatives. White papers include: 'Building Manageable Commercial Web Sites' and 'Empowering the Business User While IT Maintains Control,' which investigate ways organizations can ease the burden of maintaining their Web sites.

    Roles
    Primary: Application Design and Development
    Secondary: Data, Information and Knowledge Management
    Tertiary: Quality Assurance

    Item no.: WH06430105
    Format: VHS
    Duration: 40 minutes
    Copyright: 2002
    Price: USD 195.00

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    Item no.: WH06430106
    Format: CD-ROM (Win)
    Copyright: 2002
    Price: USD 349.97

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    DESIGNING AND IMPLEMENTING EFFECTIVE CALL CENTERS AND HELP DESKS

    by Gayle Humphrey

    How do I design and implement a modern call center that will meet the organization's goals? What are the key call center technology solutions that will provide superior customer service while reducing operating costs? How do I decide if outsourcing the call center is the better option for the organization? What are the costs involved in running a modern call center?

    Brad Cleveland, president and CEO of Incoming Calls Management Institute, and Lawrence Byrd, CRM evangelist for Avaya, explain how to implement the key technologies used in a modern call center/help desk to provide superior customer service while reducing operating costs. The modern call center integrates a number of technologies, such as automatic call distributors (ACDs) and customer relationship management (CRM) systems, which allow the customer service representative (CSR) to respond more effectively to service requests. In addition to providing the CSR with more detailed customer information, these technologies combine to steer customers to the most direct solution and to automate routine responses where appropriate. This program discusses the process of integrating these technologies and examines the costs involved in running a call center. A step-by-step game plan shows how to design and implement a call center that will meet the organization's goals. In addition, a case study of a virtual call center run by JetBlue Airways describes how these concepts are put into practice.

    For those with access to the CD and online versions, this program provides a selection of Web links that include articles such as 'Building Call Centers Based on Value,' from Darwin, that discuss the business value of new call center strategies and technologies. White papers, such as 'Skills-Based Call Routing' and 'The Elements of Effective Web Self-Service,' further explore how these technologies can reduce operating costs inside the call center, while enhancing employee performance and customer loyalty.

    Roles
    Primary: Customer Service
    Secondary: Networks: Voice and Data
    Tertiary: Program Office

    Item no.: HN06570131
    Format: VHS
    Duration: 37 minutes
    Copyright: 2002
    Price: USD 195.00

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    Item no.: HN06570132
    Format: CD-ROM (Win)
    Copyright: 2002
    Price: USD 349.97

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    DISCOVERING UDDI

    by Ted Demopoulos

    What is UDDI? How are UDDI and Web services related? How can UDDI and Web services be utilized? What are some security issues associated with UDDI? What are some pitfalls of UDDI? Why will UDDI be successful and widely implemented? How will an organization be affected by the use of UDDI and Web services?

    Ted Demopoulos, principal of Demopoulos Associates, explains the relevant standards and enabling technologies behind universal description, discovery and integration, or UDDI - a specification for public and private registries, or directories, of Web services. According to its proponents, UDDI will advance business-to-business integration by enabling enterprises to describe their services and business processes using standard protocols and specifications, and to invoke these services over the Internet. This program examines how standard Internet technologies - such as SOAP, XML, TCP/IP and HTTP - enable UDDI registries to make appropriate services available to business partners. Demopoulos illustrates how UDDI works in conjunction with Web services, explains the UDDI data model, and provides examples of programming interfaces. He discusses security issues related to UDDI, describes replication in UDDI, and explains the mechanisms necessary for interacting with the global UDDI business registry. After watching this program, you will understand what UDDI is, how UDDI and Web services interact, and how to decide if public or private UDDI registries are appropriate for your organization.

    Viewers of the CD and online versions of the program will have easy access to Web links that include: 'An XML Overview Towards Understanding SOAP'; 'Inside UDDI,' from InternetWeek; 'The Hidden Toll of Patents on Standards,' from ZDNet; 'UDDI - The Weather Report: The Outlook Is Mixed,' from Web Services Architect; 'UDDI Promises Link to Web Services,' from InternetWeek; 'Internet Insight: A Little Slice of the UDDI Pie' and 'Internet Insight: UDDI: Two Versions Down, One to Go,' from eWeek. White papers include six documents from UDDI.org that make up the UDDI version 2 specification, as well as: 'Introduction to UDDI,' from DevXpert Corporation; 'Constructing a UDDI Client, Calling the UDDI Registry,' from DevX, Inc.; and 'Has UDDI Created a Competitive Edge?' from Web Services Architect.

    Roles
    Primary: Chief Technology Officer and Technology Research
    Secondary: Architecture
    Tertiary: Web Development

    Item no.: WW06430141
    Format: VHS
    Duration: 50 minutes
    Copyright: 2002
    Price: USD 195.00

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    Item no.: WW06430142
    Format: CD-ROM (Win)
    Copyright: 2002
    Price: USD 349.97

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    EMERGING TECHNOLOGIES FOR CALL CENTERS AND HELP DESKS

    by Rick Adamson

    How should we evolve our traditional call center into a modern center of customer interaction? What are the key technologies that will enable this trnsformation? What are the underlying business factors that impact the call center? How can we better plan for the future and make the right technology investments?

    Timothy Hickernell, senior program director, Web and Collaboration Strategies, at META Group, Stamford, Connecticut, and Erik Laurence, vice president of marketing at CosmoCom, Melville, New York, look at how the traditional call center is evolving into a multichannel hub of customer interaction. The program examines the technology trends defining and enabling this shift, as well as the underlying business issues. It covers the latest technologies in call center infrastructure, voice and multimedia tools, and scheduling and routing software. The program also includes a demo of a Web-based call center in action. By watching this program, you will understand where the call center is headed and what the implications are for your organization's own call center investments - now and in the future.

    Viewers of the CD and online versions of the program can easily access Web links to online articles including: 'Call Centers Satisfy and Retain Customers,' from InfoWorld; 'The New Face of Quality Monitoring: Evaluating Agent and Customer Views,' from Call Center Management Review; 'Time on Your Side: Workforce Management Software and You,' from Call Center Magazine; and 'IP Telephony in the Call Center' and 'The Business Case for Telephony-Based Automatic Speech Recognition and Text-to-Speech' from Intel. Numerous links to vendors of call center technologies are also featured. White papers include: 'Business Continuity in the Contact Center: How Cost-Effective, Reliable IP Technology Can Be the Answer'; 'Evolving to New Generation Call Centers'; 'Shifting the Contact Center Into Voice Drive'; 'The Business Case for Speech Recognition' and 'Transforming Your Call Center Into a Multimedia Contact Center.'

    Roles
    Primary: Customer Service
    Secondary: Networks: Voice and Data
    Tertiary: Chief Technology Officer and Technology Research

    Item no.: ZK06570161
    Format: CD-ROM (Win)
    Copyright: 2002
    Price: USD 349.97

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    Item no.: ZK06570162
    Format: VHS
    Duration: 48 minutes
    Copyright: 2002
    Price: USD 195.00

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    ENSURING GLOBAL PRIVACY

    by Gayle Humphrey

    Has online data collection gone too far? What are global companies dilemmas when dealing with customer's personal data? What are the technical issues involved in collecting useful data, while protecting customer privacy? What are the latest privacy regulations and emerging standards? How can corporations ensure global privacy?

    John B. Reynolds III, a partner in the Washington, DC law firm Wiley Rein & Fielding's Internet, international, and government affairs practice, and Mel Peterson, privacy manager for Procter & Gamble, explain why companies with global operations are caught in a delicate balancing act when it comes to customers' personal data. According to these privacy experts, businesses must reconcile their need to collect and analyze customer information for marketing purposes with their customers' desire for privacy. And they must do so against a backdrop of myriad laws that vary from country to country. This program begins by discussing the tracking mechanisms involved in collecting customer data, and identifying common trouble spots where potential privacy breaches are likely to occur. Next, the program describes privacy legislation worldwide. Then, it explains how the adoption of consistent privacy standards might be applied to global Web sites to ensure compliance with local regulations. In addition, the program outlines a game plan that spells out the technical issues your organization needs to address to protect the privacy of customers worldwide. It continues with a case study outlining Procter and Gamble's global privacy model.

    The CD and online versions include more than 75 Web links, featuring articles such as, 'Protection At Your Source'; 'Microsoft to Sign Safe Harbor Agreement'; 'HP Embraces U.S.-Europe Safe Harbor Privacy Deal'; and 'Getting Your Website P3P Compliant.' Informative white papers include: 'The Changing Web' and 'Information Security and Privacy for Your Global E-Business.'

    Roles
    Primary: Data, Information and Knowledge Management
    Secondary: Program Office
    Tertiary: Strategy

    Item no.: DR06570173
    Format: VHS
    Duration: 49 minutes
    Copyright: 2002
    Price: USD 195.00

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    Item no.: DR06570174
    Format: CD-ROM (Win)
    Copyright: 2002
    Price: USD 349.97

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    ENTERPRISE PORTALS: PERSPECTIVES FOR BUSINESS

    by Michael Cunningham

    How do enterprise portals look from both business and technology standpoints? Is there a case study that shows how an enterprise leveraged its enterprise portal to create high return-on-investment applications? How do enterprise portals create value and loyalty in an organization's supply chain partners and client base? How is an enterprise portal defined? In what ways can enterprise portals best be used to effect change and provide organizational improvements? How can a desirable ROI be achieved from enterprise portals?

    Mike Cunningham, founder and CEO of Massachusetts-based Harvard Computing Group, looks at enterprise portals from business and technology standpoints. A case study of AMB Property Corporation, a real estate investment trust with headquarters in Boston and San Francisco, shows how the corporation leveraged its enterprise portal to create high return-on-investment applications, and create value and loyalty in its supply chain partners and client base. Cunningham begins the program by defining and providing a technology overview of enterprise portals, disclosing what they are and how and where to use them. He focuses on the business areas where enterprise portals can best be used to effect change and provide organizational improvements. He then looks at how you can achieve a desirable ROI from enterprise portals.

    Viewers of the CD and online versions of the program can easily access white papers that include 'A Better Understanding of the Enterprise Portal Market'; 'Corporate Portals in Brief'; 'Enterprise Information Portals: Meeting the Needs of Technology and Business'; 'How to Choose an Enterprise Information Portal System'; 'The Emerging Enterprise Information Portal Market: An Overview of the Key Issues and Trends Impacting Adoption' and 'The Power of Portals.' Among the more than 70 Web links included are: 'Infrastructure Critical to Enterprise Portals'; 'Navigating the Portal Maze'; 'Plugging in to Portal Returns'; 'Portals Can Open Array of Services'; 'Selecting an Enterprise Portal'; 'The Elements of an Enterprise Portal'; 'The Enterprise Portal Advantage'; 'Top 10 Considerations for Enterprise Portal ROI'; and 'How Enterprise Portals Bring Order to Data Chaos.'

    Roles
    Primary: Relationship Management
    Secondary: Program Office
    Tertiary: Chief Information Officer (CIO)

    Item no.: MB06180181
    Format: CD-ROM (Win)
    Copyright: 2002
    Price: USD 349.97

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    Item no.: MB06180182
    Format: VHS
    Duration: 41 minutes
    Copyright: 2002
    Price: USD 195.00

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    EXPLORING SAP ENTERPRISE PORTALS

    by Greg Crider

    What is the anatomy and architecture of enterprise portals? What are key portal capabilities? How does the SAP Enterprise Portal offer integrated access to four quadrants, or pillars, that provide the foundation for creating complete business solutions? What are the three major business challenges addressed by the SAP Enterprise Portal? What selection criteria should an organization use to evaluate enterprise portal (EP) products?

    Greg Crider, director of Portal Product Marketing for SAP, explains why enterprise portals are becoming important tools for leveraging diverse information systems. Using the SAP Enterprise Portal as an example, he examines the anatomy and architecture of enterprise portals, discusses key portal capabilities, and identifies selection criteria for evaluating enterprise portal (EP) products. In a discussion of EP anatomy, Crider asserts that portals address three major business challenges by providing operating efficiencies, enabling business process improvement, and conferring strategic advantage. In an examination of architecture, he points out that the SAP Enterprise Portal offers integrated access to four quadrants, or pillars - enterprise applications, business intelligence, knowledge management and Web content - that provide the foundation for creating complete business solutions. Turning to key portal capabilities, Crider describes these characteristics as personalization and customization, localization, collaboration, and leveraging of business 'packages.' By watching this program, you will understand the current state of the art in enterprise portal technology, and be able to evaluate portal products.

    Viewers of the CD and online versions of the program have access to white papers that include: 'The Power of Portals'; 'What Is Content Management?'; 'Enterprise Information Portals: Meeting the Needs of Technology and Business'; 'Business Intelligence and the Enterprise Portal'; 'Create a Roadmap for E-Business Intelligence'; 'How to Internationalize Your Web Site and Make It Localizable' and 'Portals: The All-In-One Supersites: Features, Functions, Definitions, Taxonomy.' Among the many useful Web links are: 'Portals Pay Off'; 'Navigating the Portal Maze'; 'Plug-and-Play Portlets'; 'The Portal Justification'; 'Portalculture'; 'Portal Security: It's All About Trust'; 'XML and Portals'; 'The Outside-In Portal'; 'Portal Primer: What to Look for When Purchasing Enterprise Portal Software'; 'The One-Stop Portal'; 'Collaboration Comes Together'; 'Infrastructure Critical to Enterprise Portals'; 'A Closer Look at Portals and EAI'; 'A Web Services Primer' and 'Portals Offer Personalized Windows to Corporate Knowledge.'

    Roles
    Primary: Chief Information Officer (CIO)
    Secondary: Application Design and Development
    Tertiary: Data, Information and Knowledge Management

    Item no.: HT06180199
    Format: VHS
    Duration: 38 minutes
    Copyright: 2002
    Price: USD 195.00

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    Item no.: HT06180200
    Format: CD-ROM (Win)
    Copyright: 2002
    Price: USD 349.97

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    GLOBAL IT: THE IMPLEMENTATION JOURNEY

    by Laurie Kirsch

    What are global IT solutions? What are the challenges that firms must negotiate during their implementation journey? What are some strategies to solve common problems associated with deploying global IT solutions? How can a business develop an IT solution that meets company-wide needs as well as the needs of local business units? How can a company coordinate deployment efforts when the project team is dispersed? What are some cultural, physical, technological and structural boundaries to deployment? What are some techniques for minimizing deployment boundaries?

    Laurie J. Kirsch, associate professor in business administration at the University of Pittsburgh, defines 'global IT solutions' and discusses the challenges that firms must negotiate during their implementation journey. Drawing on extensive research conducted with colleague Rosann Collins of the University of South Florida on the implementation of global IT solutions, Kirsch uses specific case studies as examples to provide IT leaders with strategies to solve common problems associated with deploying global IT solutions. Among the issues addressed are: how a business can develop an IT solution that meets company-wide needs as well as the needs of local business units; how a company can coordinate deployment efforts when the project team is dispersed; the cultural, physical, technological and structural boundaries to deployment; and techniques for minimizing these boundaries.

    Viewers with access to the CD and online versions of this program will find a variety of resources to supplement the program. Web links include 'Demystifying Business Process Integration'; 'Managing by Metrics'; 'Making Mergers Work'; 'Challenges in Designing International User Information' and 'Where CEOs Go Astray and How to Lead Them Back.' White papers include 'Globalization: Challenges and Opportunities'; 'Demystifying Business Process Integration'; 'Change Management 101: A Primer'; 'Building Cultural Consonance for Global Teams' and 'The Difficult Process of Identifying Processes.' Additional resources include a list of recommended books, the transcripts of the seven WatchIT.com? Global Business Series programs, and a compilation glossary of more than 200 global business-related terms.

    Roles
    Primary: Relationship Management
    Secondary: Strategy
    Tertiary: Chief Information Officer (CIO)

    Item no.: KR06430219
    Format: CD-ROM (Win)
    Copyright: 2002
    Price: USD 349.97

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    Item no.: KR06430220
    Format: VHS
    Duration: 48 minutes
    Copyright: 2002
    Price: USD 195.00

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    GLOBAL SETTLEMENT: ELECTRONIC PAYMENTS ACROSS BORDERS

    by Thomas DeLuca

    What role do credit cards have in global e-commerce? How do credit cards perform international transactions How can an organization prevent fraud when accepting credit card payments?

    Thomas DeLuca, senior vice president for product management for New York-based financial services company Planet Payment, explains how global-minded businesses can effectively use the credit card as currency for international transactions. The program explains the complicated structure of this seemingly simple tool, as well as recent developments in cross-border card payments. DeLuca covers the role of credit cards in global business, the process of transactions in a virtual world, multicurrency processing, and fighting fraud. The program also includes an interview with Steve Potash, president of OverDrive, an e-publishing solutions provider. A separate case study shows how OverDrive builds sophisticated Web storefronts for publishing houses around the world and deals with the complexities of accepting electronic payments across borders.

    For those with access to the CD and online versions, this program provides a selection of Web links, including articles such as, 'Glocalization: Easier Said Than Done,' from The Standard, which points out caveats to observe when customizing your Web site in order to take advantage of international business opportunities. White papers, such as 'E-Commerce and Owning the Means of Value Exchange,' explore e-commerce financial settlement issues.

    Roles
    Primary: Application Design and Development
    Secondary: Strategy
    Tertiary: Security and Risk Management

    Item no.: WM06570221
    Format: VHS
    Duration: 44 minutes
    Copyright: 2002
    Price: USD 195.00

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    Item no.: WM06570222
    Format: CD-ROM (Win)
    Copyright: 2002
    Price: USD 349.97

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    INTEGRATING ERP WITH E-BUSINESS SYSTEMS

    by Gayle Humphrey

    How does an organization maximize the value of their enterprise resource planning (ERP) system? How does an organization integrate ERP with e-commerce, supply chain management, customer relationship management, and other e-business service applications? What are the key trends in ERP-to-e-business integration? How does an organization evaluate single-vendor and best-of-breed solutions? What are the challenges of integration? How does an organization realize the benefits of greater business efficiency, more effective marketing, and easier online connections to customers and trading partners?

    Sharon Ward, vice president of Enterprise Applications at the Hurwitz Group, presents strategies and tactics for implementing ERP-to-e-business integration. Ward is joined on this topic by Answerthink's Alan Rudolph, managing director of the Business Applications Group, and Alan Gilchrest, manager of the Oracle Applications Group. To maximize the value of your enterprise resource planning (ERP) system, you need to integrate it with other online solutions for a truly comprehensive e-business platform. This program shows how to integrate ERP with e-commerce, supply chain management, customer relationship management, and other e-business service applications - to derive maximum benefit from your company's existing systems. The program identifies key trends in ERP-to-e-business integration, and then provides a step-by-step game plan for an integration project. The game plan discusses pinpointing your business problems; evaluating single-vendor and best-of-breed solutions; exploring typical integration elements, and choosing integration technologies and enterprise application integration (EAI) product suites. The program also covers options for sourcing your solution. Viewers will learn how to address the challenges of integration, and realize the benefits of greater business efficiency, more effective marketing, and easier online connections to customers and trading partners.

    Viewers of the CD and online versions receive more than 60 Web links, featuring articles such as: 'ERP II: It's Alive!,' from ZDNet; 'From ERP to CRM: Is CRM the Future for the ERP Giants?,' from Information Week; 'IT Managers Make EAI Projects a Top Priority,' from Computerworld; and 'Messaging Is the Medium,' from IntelligentEAI. In addition, informative white papers include: 'Enterprise Application Integration: The Right Formula for a Changing Industry'; 'Building Your Own Digital Ecosystem: A Holistic Approach to Enterprise Integration'; and 'Elements of a Successful Enterprise Application Integration.'

    Roles:
    Primary: Data, Information and Knowledge Management
    Secondary: Application Maintenance
    Tertiary: Architecture

    Item no.: PB06570281
    Format: CD-ROM (Win)
    Copyright: 2002
    Price: USD 349.97

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    Item no.: PB06570282
    Format: VHS
    Duration: 48 minutes
    Copyright: 2002
    Price: USD 195.00

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    IT SECURITY ESSENTIALS FOR THE BUSINESS PROFESSIONAL (FIRST EDITION)

    by Scott Helmers

    What are the technologies behind information security? What is the best way to gauge the return on investment for security spending? What are the elements of information security, and how do they affect your use of computers and the Internet? How do you recognize and overcome the hazards associated with insufficient security?

    Scott Helmers, a partner with Massachusetts-based consulting firm, Harvard Computing Group a, talks about IT security from technical and business standpoints. In an interview, Deloitte and Touche partner Rena Mears discusses how to measure ROI for security investments. The program also includes a case study featuring Kevin Hardcastle, IT manager, Data Security, at Blue Cross and Blue Shield of Missouri, who discusses his organization's successful security program. Helmers examines the technologies involved in IT security, and describes how they are used to meet three key challenges: authentication of people and computers, privacy, and integrity of data. He also offers best practices and recommendations. After watching this program, business and technology managers will understand how the elements of information security affect their organizations' use of computers and the Internet. In addition, they will know how to recognize and overcome the hazards associated with insufficient security, and how to measure ROI for a security initiative.

    Viewers of the CD and online versions of the program can easily access white papers that include 'Privacy: 10 Items You Should Address'; 'Protect Your Knowledge Base: How to Put Together a Workable Security Plan'; 'Two-Factor Authentication: Making Sense of All the Options'; 'The Principles of Enterprise Security Policy and Decision Making' and 'Maximizing the Value of Network Intrusion Detection.' Among the more than 90 Web links included are: 'A Practical Guide to Biometric Security'; 'Developing an Information Security Policy'; 'Making Passwords Secure'; 'Most IT Security Problems Are Self Inflicted'; 'Seven Elements of Highly Effective Security Policies'; 'Understanding Password Cracking'; 'The Truth About Computer Virus Myths and Hoaxes'; 'What Is a Digital Signature?'; 'What Kind of Firewall Do You Need?'; 'Why Use Encryption?' and 'Calculating Return on Security Investment.'

    Roles
    Primary: Security and Risk Management
    Secondary: Chief Technology Officer and Technology Research
    Tertiary: Strategy

    Item no.: HF06570299
    Format: VHS
    Duration: 45 minutes
    Copyright: 2002
    Price: USD 195.00

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    Item no.: HF06570300
    Format: CD-ROM (Win)
    Copyright: 2002
    Price: USD 349.97

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    JAVA 2, ENTERPRISE EDITION

    by Robert Eckstein

    What is the Java 2, Enterprise Edition (J2EE)? What are some recent developments in enterprise computing? What are the various APIs that make up the latest version of J2EE? How might one piece together the various APIs to solve typical enterprise business problems? How can the latest XML libraries be coupled with J2EE for use in Web services? What are the similarities between the Java Enterprise APIs and Microsoft .NET? Is J2EE the best choice for you and your company?

    Robert Eckstein, author and editor for O'Reilly and Associates, demystifies the Java 2, Enterprise Edition - or J2EE - the premier programming environment for businesses on the Internet. Eckstein begins with a brief overview of enterprise computing, highlighting recent developments. Next, he introduces the various APIs that make up the latest version of J2EE. Then, he describes two hypothetical scenarios depicting how one might piece together the various APIs to solve typical enterprise business problems. Eckstein continues by exploring how the latest XML libraries can be coupled with J2EE for use in Web services. Finally, he compares the Java Enterprise APIs with Microsoft .NET, and provides a brief glimpse of likely future developments. After watching this program, you will understand all of the functional components of the Java Enterprise APIs and how they work together, and how these libraries can be used to solve various business problems - and you'll be able to decide if the Java 2, Enterprise Edition is the best choice for you and your company.

    Viewers of the CD and online versions of the program have easy access to more than 80 Web links, including articles such as: 'What Is XSLT?' from XML.com; 'J2EE 1.3 Has a Day in the Sun,' from ComputerWorld; as well as 'Why Data Binding Matters,' from O'Reilly & Associates. White papers include: 'Defining Web Services'; 'Developer's Guide to Building XML-Based Web Services' and 'The Keys to Maximizing the Performance of J2EE Application Server Environments.'

    Roles:
    Primary: Architecture
    Secondary: Chief Technology Officer and Technology Research
    Tertiary: Relationship Management

    Item no.: SN06180307
    Format: CD-ROM (Win)
    Copyright: 2002
    Price: USD 349.97

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    Item no.: SN06180308
    Format: VHS
    Duration: 47 minutes
    Copyright: 2002
    Price: USD 195.00

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    MAKING THE CALL CENTER THE CENTER OF ACTION

    by Stephen Diorio

    How does the call center initiate sales and marketing process change? How can organizations transform the call center into a revenue growth machine? What is the best way to measure and manage a call center? What technologies should an organization invest in that will improve selling performance?

    Stephen Diorio, consultant and author of 'Beyond e: The 12 Ways Technology Will Transform Sales and Marketing Strategy,' explains why the call center needs to become a strategic sales and marketing asset, and how the call center initiates sales and marketing process change. He discusses strategic imperatives to achieve change, and delivers a case study on how IBM built an $8.6 billion teleWeb channel. He shows how organizations can transform the call center into a revenue growth machine capable of turning customer questions and complaints into sales dollars. Diorio points out how you can reduce overall sales costs 40% by wiring your call center into other selling channels. According to Diorio, the keys to success are: to balance leverage against specialization, to change how call centers are measured and managed, and to invest in incremental technologies that improve selling performance.

    For those with access to the CD and online versions, this program provides a selection of Web links, including articles such as 'How to Win at Up-Selling and Cross-Selling,' from Lauderbraugh & Associates, that explore how organizations can transform the call center into a strategic sales and marketing asset. White papers, which include a sample chapter of presenter Stephen Diorio's new book, 'Beyond e: Twelve Ways Technology Is Transforming Sales and Marketing Strategy,' sort through the strategies and technologies that can make the customer interaction center the focal point of a multichannel selling system.

    Roles:
    Primary: Customer Service
    Secondary: Chief Information Officer (CIO)
    Tertiary: Chief Technology Officer and Technology Research

    Item no.: WT06430333
    Format: CD-ROM (Win)
    Copyright: 2002
    Price: USD 349.97

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    Item no.: WT06430334
    Format: VHS
    Duration: 30 minutes
    Copyright: 2002
    Price: USD 195.00

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    MAKING WEB CONTENT GLOBAL

    by Allison Tom

    What is Web globalization? How can the Web globalization process make a business site readily understood and user-friendly for a customer base spread across multiple locales? What it will take to do business on the Web in the multilingual millennium? How can linguistic tools and systems for global Web sites be incorporated to make successful global e-business possible?

    International e-commerce experts Alexander Kopriwa, senior program director, international, electronic business strategies, META Group, and Jean Pierre Levieux, group manager of sales & partnerships, MSN France, offer insights on managing content for global Web sites. Web globalization is the process of making a business site readily understood and user-friendly for a customer base spread across multiple locales. This process addresses language translation, cultural customs, and local business practices, policies and regulations. Globalization also involves managing central and local Web content. It is a corporate decision to sell worldwide, and careful consideration must be paid to how a company's products apply to specific markets. The program looks ahead at what it will take to do business on the Web in the multilingual millennium, with a focus on the linguistic tools and globalization systems that will make successful global e-business possible.

    Viewers of the CD-ROM and online versions of this program will have easy access to informative online articles including: 'Global E-Business: Walking the Talk'; 'Going Global? Avoid Culture Clashes'; 'Good, Fast, Cheap: Translation Memory Systems Offer the Potential for All Three'; and 'Taking on the Web's Global Language Barrier.' There are also links to vendors of globalization, localization, and translation systems, as well as to the useful site, 'The Translator's Home Companion.' Numerous white papers include: 'Best Practices of Global E-Business Leaders'; 'Globalization: Challenges and Opportunities'; 'Globalizing E-Business: A 360 Degree Return on Investment Perspective'; 'Report Card for E-Business Globalization'; 'Risk E-Business: Seizing the Opportunity of Global E-Readiness'; 'Seven Deadly Sins of E-Business Globalization'; and 'Three Approaches to Multilingual Content Management.' The Global Business Glossary compilation features definitions for more than 200 pertinent terms.

    Roles:
    Primary: Web Development
    Secondary: Data, Information and Knowledge Management
    Tertiary: Application Design and Development

    Item no.: CC06570335
    Format: VHS
    Duration: 42 minutes
    Copyright: 2002
    Price: USD 195.00

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    Item no.: CC06570336
    Format: CD-ROM (Win)
    Copyright: 2002
    Price: USD 349.97

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    MANAGING CALL CENTER OPERATIONS

    by Brad Cleveland

    How do you improve call center results and increase customer satisfaction? What are the leading call center technologies that will help increase competative advantage? What are the key performace metrics for a call center? What call center management processes will enable an efficient operation?

    Brad Cleveland, president and CEO of Incoming Calls Management Institute, details management principles that will enable you to improve your call center's results and improve customer satisfaction. Today's customers demand user-friendly, self-service systems and the means to reach well-informed and capable customer service and support representatives when they need them. As a result, call centers have become critical to success in today's environment. Sometimes called contact centers, interaction centers, information lines, or help desks, these powerful hubs of communication handle telephone calls, e-mail, Web-based contacts, and other types of interactions. In addition, they capture a constant stream of customer information that can help shape marketing campaigns, improve product design, detect quality and process problems, and build more intuitive self-service systems. In this program, Cleveland provides an overview of the call center environment, reviews major technologies, key performance metrics, personnel requirements and important management processes, and offers recommendations on action items that will help your operation gain a competitive advantage.

    Viewers of the CD and online versions of the program have easy access to more than 60 Web links, including articles such as, 'Customers Expect Much of Call Centers,' from CRM2day; 'Rethinking Service Level and Quality,' from Call Center Magazine; as well as 'Study: Turnover Affects Corporate Performance' and 'Workforce Survey Holds Surprises,' from Call Center News Service. White papers include: 'Are You Listening to Your Customers?'; 'The Call Center Business Environment' and 'Twelve Traits of the Best Managed Call Centers.'

    Roles:
    Primary: Customer Service
    Secondary: Networks: Voice and Data
    Tertiary: Chief Technology Officer and Technology Research

    Item no.: BZ06430339
    Format: VHS
    Duration: 43 minutes
    Copyright: 2002
    Price: USD 195.00

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    Item no.: BZ06430340
    Format: CD-ROM (Win)
    Copyright: 2002
    Price: USD 349.97

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    MANAGING ORACLE DATABASES ON THE WEB

    by Donald Burleson

    What is the architecture of a Web database? What are the components of a Web database and how do they fit together? How can we create Oracle Web databases for continuous availability? What are the most important issues involved in choosing a scalable Oracle Web architecture?

    Donald K. Burleson, independent Oracle database consultant, author, and editor-in-chief of Oracle Internals, provides Oracle DBAs with expert guidance to improve the performance, reliability and scalability of their e-commerce systems. More than ever, IT shops are struggling to understand how Oracle databases can be deployed over the Web. By doing so, organizations can more easily extend their vast repositories of information to remote employees, customers and business partners. In this program, Burleson explores techniques for using the Web as a front end for the Oracle database. He provides an overview of the evolution of high availability systems; details the architecture of Web databases; and presents the basic Oracle tools for an e-commerce system. In addition, he discusses project management for Web Oracle databases, as well as scaling Oracle for e-commerce. Burleson also describes hands-on methods for creating Oracle Web databases with continuous availability, delving into such subjects as: cost-benefit analysis, using RAC and TAF, automated failover techniques, and useful alternative strategies. By watching this program, Oracle DBAs will be able to begin building robust e-commerce systems based on their organization's existing databases.

    Viewers of the CD and online versions of this program have access to white papers that include: 'Blueprints of Clustering'; 'Database Scalability and Clustering' and 'Oracle9i for Business Intelligence.' Web links include 'BYU Study Reveals Attitudes, Lifestyles of Potential Online Shoppers'; 'Database Two Phase Commit'; 'MPP: A Strategic Weapon'; 'Multivendor Systems: Messy or Marvelous?'; 'Project Management Scalable Methodology'; 'The Route to Content(ment)'; 'Understanding Web Site Traffic Analysis' and 'Data Replication for High Availability Web Server Clusters.'

    Roles:
    Primary: Architecture
    Secondary: Project Office
    Tertiary: Data, Information and Knowledge Management

    Item no.: DT06570353
    Format: VHS
    Duration: 57 minutes
    Copyright: 2002
    Price: USD 195.00

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    Item no.: DT06570354
    Format: CD-ROM (Win)
    Copyright: 2002
    Price: USD 349.00

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    MICROSOFT IIS WEB SERVER SECURITY

    by Dave Read

    What are the main threats to Web servers? What are the risks and mitigation approaches available when deploying and administering Microsoft's IIS Web Server? What authentication methods are supported by IIS? Are there any recommendations for hardening IIS servers? What are the tools & techniques can needed to protect our site from exploitable software and malicious attacks?

    Dave Read, chief technologist at Blue Slate Solutions, examines the risks and mitigation approaches available when deploying and administering Microsoft's IIS Web Server. He begins the program by discussing the two main threats to Web servers: attackers - people who attempt to take control of the server; and worms - automated exploit programs that scan random addresses looking for vulnerable servers. Then, Read takes a look at the security track record of IIS, including a chronology of recent attacks. Next, he explains how IIS is used, and how these applications impact security. Read continues with a discussion of authentication methods supported by IIS, and describes administration and development tools and techniques available for IIS. In addition, he explains how to work with Outlook Web Access as an alternative to Outlook or Outlook Express. Read concludes the program with recommendations for hardening IIS servers - a technique for making the server more secure. After watching this program, you will know how to choose the tools and techniques needed to protect your Web site from exploitable software and hacker attacks.

    Viewers of the CD and online versions of the program have access to a number of white papers that include: 'Active Content: Friend or Foe?'; 'Computer Virus Prevention: A Primer'; 'Digital Certificates and Encryption'; ' E-Mail Security'; 'Microsoft Internet Information and Security Deployment Guides'; 'Protecting Your Network Against E-Mail Threats'; 'Using GFI LANguard S.E.L.M. to Detect Intruders on Your Server'; 'Why Antivirus Software Is Not Enough' and 'Why You Need an E-Mail Exploit Detection Engine.' Web links include: 'Securing IIS 5.0'; 'Serious Worm Crawling Toward Web Servers'; 'Strategies & Issues: Thwarting Insider Attacks'; 'Make Your Windows Servers Secure'; 'Planning Outlook Web Access Servers'; 'CGI Security: Better Safe Than Sorry'; Microsoft HotFix & Security Bulletin Service; World Wide Web Security CGI Scripts FAQ; and several CERT Advisory Security Links from Carnegie Mellon Engineering Institute.

    Roles:
    Primary: Security and Risk Management
    Secondary: Web Development
    Tertiary: Application Design and Development

    Item no.: NF06180379
    Format: VHS
    Duration: 33 minutes
    Copyright: 2002
    Price: USD 195.00

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    Item no.: NF06180380
    Format: CD-ROM (Win)
    Copyright: 2002
    Price: USD 349.97

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    NEXT-GENERATION INTERNET

    by Rick Adamson

    What Internet-related technologies are most likely to impact business in the near future? What are the latest developments in this area? How might upcoming Internet technologies like the Internet2, IP version 6, peer-to-peer, presence, and 3G wireless affect the way we work? How will the Internet of the future look, including elements such as tele-immersion, shared virtual reality, and large scale distributed data mining? How will peer-to-peer be used as a new style of collaboration tool?

    Ted Hanss, director of Applications for the Internet2 consortium, and Andrew Mahon, senior director of Product Marketing for Groove Networks, look at the Internet-related technologies most likely to impact your business between 2002 and 2005. While the Internet is here to stay, it is still evolving and will look different in the near future. That's why all technical or business professionals need to stay on top of the latest developments in this area. This program provides a better understanding of how upcoming Internet technologies like the Internet2, IP version 6, peer-to-peer, presence, and 3G wireless might affect the way we work. It offers a glimpse of the Internet of the future, which will include elements such as tele-immersion, shared virtual reality, and large scale distributed data mining. The program shows how peer-to-peer can be used as a new style of collaboration tool, how it empowers the end user, and how - a bit further down the line - you might turn to it for its search capabilities. The information in this program will help IT professionals make decisions that will allow them to take advantage of future changes to the Internet.

    For those with access to the CD and online versions, this program provides a selection of Web links including articles such as 'Corporate Peer-to-Peer Gets a Closer Look,' from CIO Insight, and 'IPv6: Key Enabler for the Mobile Internet,' which explore how future Internet technologies will create new paradigms in the corporate workspace. White papers such as 'The Transition to Ipv6,' discuss how organizations can prepare themselves to take advantage of these cutting-edge technologies.

    Roles:
    Primary: Chief Information Officer (CIO)
    Secondary: Chief Technology Officer and Technology Research
    Tertiary: Strategy

    Item no.: LJ06430399
    Format: VHS
    Duration: 40 minutes
    Copyright: 2002
    Price: USD 195.00

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    Item no.: LJ06430400
    Format: CD-ROM (Win)
    Copyright: 2002
    Price: USD 349.97

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    PRINCIPLES, THE OF SUCCESSFUL CRM

    by Claudia Imhoff

    What is CRM? What is Operational CRM? What is Analytical CRM? How do Operational and Analytical CRM support an overall CRM initiative? What are the components of the CRM architecture? What are the four critical success factors that ensure a successful CRM project? How have others used the five principles of CRM to support their CRM initiatives?

    Claudia Imhoff, president and founder of Intelligent Solutions, Inc., a leading provider of business intelligence and Customer Relationship Management (CRM) consulting, education and seminars, reveals the differences between operational and analytical CRM. The program looks at the principles of CRM and its critical success factors. Imhoff discusses how operational and analytical CRM are used in support of an overall CRM initiative. She describes each component in the architecture and provides examples of their usage. Imhoff also presents an example of the CRM process, demonstrating how these various components come into play. The five principles of CRM, according to Imhoff, are: (1) customer knowledge is the lifeblood of business; (2) we recognize the differential value of our customers and invest accordingly; (3) we strive for a 360-degree view of our customers; (4) our strategic conversation is guided by new technology; and (5) we have a plan, and we're poised to deliver. In her discussion of these principles, Imhoff details how operational and analytical CRM are used in support of an overall CRM initiative. She describes each component in the architecture and provides examples of usage. Imhoff also presents an example of the CRM process, demonstrating how these various components come into play. The program concludes with four critical success factors to ensure a successful CRM project: forging a business partnership between the business community and IT, establishing well-defined and appropriate business requirements, recognizing that change is inevitable, and establishing a dependable supporting architecture.

    Viewers of the CD and online versions of this program have access to a number of white papers and Web links. White papers include: 'A Ten Step Guide to a Successful Customer Relationship Management Solution'; 'Customer Relationship Management: An Opportunity for Competitive Advantage'; and 'The Role of e-Intelligence in CRM.' Web links provide access to sites specializing in CRM, such as the DM Review home page, Intelligent Enterprise Magazine's Business Intelligence Information Center, CIO Magazine's Customer Relationships Resources page, and the CRM Forum. Links to articles include: 'Best Principles to Practice for Effective CRM'; 'Building the Customer-Centric Enterprise'; 'The Corporate Information Factory' and 'Business Intelligence: What Is Data Mining?'

    Roles:
    Primary: Program Office
    Secondary: Data, Information and Knowledge Management
    Tertiary: Chief Information Officer (CIO)

    Item no.: ZZ06430423
    Format: CD-ROM (Win)
    Copyright: 2002
    Price: USD 349.97

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    Item no.: ZZ06430424
    Format: VHS
    Duration: 35 minutes
    Copyright: 2002
    Price: USD 195.00

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    PROJECT MANAGEMENT FOR CRM INITIATIVES

    by Jonathan G. Geiger

    What are the best practices that will enable a manager to run a successful CRM project that will help drive the orgranizations revenue and profit? How does the CRM program manager best cope with impact of softer issues like organizational culture? How should the project manager best deal with critical staffing and personnel issues? What are the current CRM tools and technologies available in the marketplace and what are the costs involved?

    Jonathan Geiger, executive vice president for Consulting and Educational Services for Intelligent Solutions, explains how to manage a successful CRM initiative. Geiger discusses why he considers CRM a program as well as a project, and why it must be approached from a program perspective. He also looks at staffing and personnel issues, examines CRM tools and technologies - including their cost factors - and offers recommendations for starting a CRM project. The program also includes a case study of Harrah's Entertainment's CRM initiative. In an interview, Harrah's vice president of Information Technology, Tim Stanley, discusses how Harrah's Total Rewards CRM program has boosted revenues by $250 million since 1997. Watching this program will provide an understanding of the complex issues - cultural, organizational and technical - facing the CRM program or project manager. In addition, it will help the CRM manager run a successful, timely and cost-effective CRM project.

    For viewers of the CD and online versions, this program provides Web links such as 'CRM: Best Practices From the Field,' from ZD Net, which explores the many hurdles involved in successfully implementing a CRM program in your organization. White papers such as 'Data Quality and the Bottom Line,' dig deeper into issues surrounding customer relationship management.

    Roles:
    Primary: Program Office
    Secondary: Project Office
    Tertiary: Customer Service

    Item no.: MS06430429
    Format: VHS
    Duration: 47 minutes
    Copyright: 2002
    Price: USD 195.00

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    Item no.: MS06430430
    Format: CD-ROM (Win)
    Copyright: 2002
    Price: USD 349.97

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    PROJECT PORTFOLIO MANAGEMENT

    by Howard Rubin

    How well is your organization's IT portfolio managed? How can your company reduce costs with better IT portfolio management? What methods can your company adopt to manage its IT products and services as investments? How can you use portfolio management to align business goals with technology spending? Does your company know how to categorize its IT project portfolio to gain higher value?

    Howard Rubin, executive vice president of the META Group, explains how IT portfolio management can help IT organizations save money and manage their scarce resources better. IT leaders who practice IT portfolio management treat IT as an investment instead of a cost - and increase the value of IT to the business. Rubin covers the fundamentals of IT portfolio management, explains how it can reduce costs by as much as 30% while increasing business value by as much as three times, and discusses the tools and techniques that enable this cutting-edge process. Rubin is joined by two Merrill Lynch executives: John McKinley, executive vice president and head of Global Technology & Services, and Marvin Balliet, first vice president and chief financial officer for Global Technology & Services. McKinley and Balliet discuss the implementation and benefits of IT portfolio management at the financial management and advisory giant.

    Viewers of the CD and online versions of the program will have access to Web links including: the Portfolio Management Forum; 'Do the Math,' from CIO Magazine; 'IT Portfolio Management' and 'Keeping an Eye on IT,' from Network World; 'Maximizing IT Investments,' from CIO Enterprise Magazine; 'IT Portfolio Management,' from Metricnet; 'Project Portfolio Management,' from Computerworld; and 'The Big Picture,' from Projects@Work, which includes a list of project portfolio management software vendors. White papers include 'Continuous Financial Management: Integrating Budget, Project and Resource Management,' from Business Engine, and 'The Business of IT Portfolio Management: Balancing Risk, Innovation and ROI,' from META Group.

    Roles:
    Primary: Chief Information Officer (CIO)
    Secondary: Asset Management
    Tertiary: Program Office

    Item no.: ZD06430435
    Format: VHS
    Duration: 40 minutes
    Copyright: 2002
    Price: USD 195.00

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    Item no.: ZD06430436
    Format: CD-ROM (Win)
    Copyright: 2002
    Price: USD 349.97

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    TRANSPORT LAYER SECURITY: BUILDING AND DESIGNING SYSTEMS

    by Craig Hunt

    How does TLS work? How does transport layer security (TLS) protect the transmission of data over the Web? How can TLS be applied to your organization's network security needs? How does TLS differ from secure sockets layer (SSL)? How has TLS evolved and improved upon SSL? What are the two layers of TLS? How do you apply TLS? How does transport layer security establish a secure connection? What are the limitations of TLS?

    Craig Hunt, founder of WroteTheBook.com and author of 'TCP/IP Network Administration,' explains how transport layer security (TLS) protects the transmission of data over the Web, and how it can be applied to your organization's network security needs. Hunt describes how TLS works; discusses its two fundamental security services: data encryption and strong authentication; describes how TLS differs from secure sockets layer (SSL); and gives practical examples of how it is used to encrypt data. He discusses the two layers of TLS - the TLS record protocol and the TLS handshake protocol - and provides technical details of TLS in operation. Hunt also discusses the evolution of TLS from SSL, and explains how the enhancements in TLS make it more verifiable, and thus more secure. In addition, Hunt discusses how to apply TLS, and offers an appraisal of its limitations. Viewers of this program will learn how TLS works to secure data transmission over the Web, and how it can be used in actual business situations.

    Viewers of the CD and online versions of the program have access to white papers that include: 'Comparison of Strong Authentication Systems and Technologies'; 'Securing Data at Rest: Developing a Database Encryption Strategy'; 'SMTP Anti-Relay'; 'Demystifying VPN - A Technology Primer'; 'Encryption and Digital Certificates'; 'SSL: How Much PK Is Enough?'; and 'The Enduring Value of Symmetric Encryption.' Among the many useful Web links are: 'Digital Signature Technology'; 'What Is a Digital Signature? - An Introduction to Digital Signatures'; 'ElGamal'; 'TCP/IP Overview - Protocol Directory'; 'Introduction to Public Key Cryptography' and 'Denial of Service Attacks.'

    Roles:
    Primary: Application Design and Development
    Secondary: Web Development
    Tertiary: Security and Risk Management

    Item no.: EC06180511
    Format: CD-ROM (Win)
    Copyright: 2002
    Price: USD 349.97

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    Item no.: EC06180512
    Format: VHS
    Duration: 48 minutes
    Copyright: 2002
    Price: USD 195.00

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    TURNING ERP INTO ROI

    by Stephen Meli

    How does an organization focus on generating return on investment (ROI) opportunities for enterprise resource planning (ERP) initiatives? What is the total cost of owning an ERP system? What is the scale and scope of an ERP investment? How does an organization prioritize the areas of the business that generate ROI? What are the organizational implications of ERP and ROI? How does an organization overcome the barriers to successful ERP initiatives? How does an organization maintain a strategic vision that holds up through evolving market conditions? How does an organization make decisions based on business processes rather than software capabilities?

    Management consultant Stephen Meli, founder and president of Beacon Technology Partners in Boston, tells how to focus on generating return on investment (ROI) opportunities for enterprise resource planning (ERP) initiatives. Meli discusses the total cost of owning an ERP system, and the scale and scope of an ERP investment. He identifies the areas of the business that generate ROI, and explains how to prioritize these areas. Meli also examines the organizational implications of ERP and ROI, and discusses how to overcome the barriers to successful ERP initiatives. In addition, he offers advice on maintaining a strategic vision that holds up through evolving market conditions, and considers best practice benchmarks. Meli also explains how to make decisions based on business processes rather than software capabilities. In an interview, Jamie Bedard, President of GEN3 Partners, talks about his experiences helping organizations implement and manage successful ERP projects.

    Viewers of the CD and online versions will have easy access to Web links including: 'Enterprise Resource Planning,' from Darwin Magazine; 'Change Management 101: A Primer'; 'ERP's Real Benefits,' from Computerworld; 'Increasing the ROI of ERP Systems With Web Reporting,' from Serverworld Magazine; 'Making ERP Add Up,' from Information Week; 'Show Me the Data!' and 'The ERP Path to Integration: Surviving vs. Thriving,' from eAI Journal; and 'The Changing Workplace: How Flexible Is Your Company?' from NJSCPA. White papers include: 'Accelerate Business Value Through an Expanded Return on Investment (ROI) Methodology'; 'The Six Deadly ERP Sins' and 'ERP Software and Enterprise Project Management.'

    Roles:
    Primary: Program Office
    Secondary: Application Design and Development
    Tertiary: Project Office

    Item no.: ZE06430513
    Format: VHS
    Duration: 49 minutes
    Copyright: 2002
    Price: USD 195.00

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    Item no.: ZE06430514
    Format: CD-ROM (Win)
    Copyright: 2002
    Price: USD 349.97

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    UNICODE AND THE WEB: MANAGING CONTENT IN MULTIPLE LANGUAGES

    by Adam Greissman

    What is Unicode and how does it works? How is Unicode technology making it possible for digital content to be targeted across multiple platforms, languages and countries? What are the business benefits and challenges of using Unicode for content globalization? How is Unicode enabling globalization of a Web site without re-engineering? What are the Unicode coding standards that allow organizations to support virtually all world languages, including Chinese, Japanese and Korean? How is Unicode simplifying the process of localizing and managing Web site content for multiple languages and cultures? What are the technical issues involved in developing global Web sites that can be accessed in any language?

    Adam Greissman, CEO of UDICo, a developer of data-integration software solutions, and Joel Plaut, CTO of Avantrust, an e-commerce financial services provider, explain how Unicode enables globalization of a Web site without re-engineering. Adoption of the Unicode coding standard allows organizations to support virtually all world languages, including Chinese, Japanese and Korean. In this program, the presenters describe how the Unicode technology makes it possible for digital content to be targeted across multiple platforms, languages and countries. They also explain how Unicode simplifies the process of localizing and managing Web site content for multiple languages and cultures. Along the way, the presenters define Unicode and explain how it works; outline the business benefits and challenges of using Unicode for content globalization; present a case study of a successful application; and offer a roadmap to assist your organization's Web site globalization efforts. By watching this program, viewers will understand the technical issues involved in developing global Web sites that can be accessed in any language.

    Viewers with access to the CD and online versions of this program have access to a number of white papers and Web links. White papers include: 'Best Practices of Global E-Business Leaders'; 'Dun & Bradstreet: A Globalization Case Study'; 'Globalization: Challenges and Opportunities'; and 'Issues in Globalization.' Web links include: The Unicode Consortium Home; Unicode Technical Committee Home; 'The Secret Life of Unicode, A Peek at Unicode's Soft Underbelly'; 'Unicode and Multilingual Support in HTML, Fonts, Web Browsers and Other Applications'; 'TrueType and Unicode - TrueType Typography'; 'Unicode: A Developer Resource for Building Applications for a Worldwide Audience'; 'Bringing in More of the World With Unicode'; and 'The Challenge of Going Global.'

    Roles:
    Primary: Web Development
    Secondary: Application Design and Development
    Tertiary: Application Maintenance

    Item no.: HK06430537
    Format: VHS
    Duration: 35 minutes
    Copyright: 2002
    Price: USD 195.00

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    Item no.: HK06430538
    Format: CD-ROM (Win)
    Copyright: 2002
    Price: USD 349.97

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    WEB SERVICES FUTURE PATHS

    by Rick Adamson

    In what direction are Web services headed? How do Web services fit into the business world? How are Web services evolving to add efficiency to future projects? How can Web services bolster an organization's current infrastructure? Who are the leading Web services vendors and where are their offerings heading? What are some possible problems and security issues associated with Web services?

    Dr. Robert Sutor, IBM's director of e-business Standards Strategy, and Bill Robins, a partner in The Stencil Group, a business consulting and advisory services firm that specializes in Web services consulting, discuss the place of Web services in the business world. Also, Rotech Healthcare CIO/CTO Albert Prast provides a case study of how Web services helped bridge Rotech's hardware and operating systems. The program looks at the direction in which Web services are heading; explains how they are evolving to add efficiency to future projects; and describes how they can bolster current infrastructure. You'll learn about the leading vendors and their offerings, current standards, and possible problems - such as security issues. The program shows how businesses use Web services to deliver a dynamic, task-driven computing environment and shared business processes, while reducing costs.

    Viewers of the CD and online versions of the program will have easy access to Web links that include: 'EAI and Web Services: Easier Enterprise Application Integration?'; 'Inside UDDI'; 'Introduction to WSDL'; 'Keeping Web Services Simple'; 'Making Web Services Secure: WS-Security'; 'Put SOAP and ebXML to Work'; 'SAML Brings Security to XML'; 'The Essential Guide to Web Services'; 'The Lowdown on Web Services'; 'Introducing the Web Services Flow Language'; and 'Web Services Overview and How They Fit Into Your Future.' White papers include: 'A Definition of Web Services'; 'How Web Services Will Beat the 'New New Thing' Rap'; 'The Emerging Web Services Market' and 'Web Services Gotchas.'

    Roles:
    Primary: Web Development
    Secondary: Strategy
    Tertiary: Architecture

    Item no.: AC06430567
    Format: VHS
    Duration: 45 minutes
    Copyright: 2002
    Price: USD 195.00

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    Item no.: AC06430568
    Format: CD-ROM (Win)
    Copyright: 2002
    Price: USD 349.97

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    WEB SERVICES: NOW YOU'RE IN BUSINESS

    by David Chappell

    What are Web services, and why do they matter so much for businesses today? Is there an example of Web services being used successfully? What ideas drive Web services and its underlying technologies, such as SOAP, WSDL, UDDI and XML? How can business executives best communicate with IT staff about Web services technology? What are the benefits and pitfalls of current and future deployment?

    David Chappell, San Francisco-based consultant, author, and principal of Chappell & Associates, looks at Web services from technical and business standpoints. He explains what Web services are and why they matter so much for businesses today. The program also includes a case study of how Rotech Healthcare, an Orlando, Florida-based provider of home medical equipment, successfully uses Web services. Chappell describes the new ideas that drive Web services; the underlying technologies, such as SOAP, WSDL, UDDI and XML; and methods an organization can use to gain a favorable return on its Web services investment. This program will help business executives communicate with IT staff about Web services technology; and understand the major ways the technology is used today, as well as benefits and pitfalls of current and future deployment. He also explains how an organization might use Web services to improve business.

    Viewers of the CD and online versions of this program have access to white papers that include: 'Applying Web Services to the Application Service Provider Environment: An Example of Web Services Applied to E-Business'; 'Defining Web Services'; 'The Laws of Evolution: A Pragmatic Analysis of the Emerging Web Services Market'; 'Understanding Web Services Management' and 'Why UDDI Will Succeed, Quietly: Two Factors Push Web Services Forward.' Web links include: 'Web Services: Security Nightmare?'; 'B2B Integration Shouldn't Be Painful'; 'Keeping Web Services Real'; 'The Essential Guide to Web Services' and 'Tech Giants Team to Standardize Web Services.'

    Item no.: DG06570569
    Format: VHS
    Duration: 38 minutes
    Copyright: 2002
    Price: USD 195.00

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    Item no.: DG06570570
    Format: CD-ROM (Win)
    Copyright: 2002
    Price: USD 349.97

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    WIRELESS AND MOBILE TECHNOLOGIES: A BUSINESS BRIEFING

    by Scott Helmers

    What are the best practices for wireless and mobile networking technologies implementation? What significant business benefits can be deriving by deploying wireless access? How can you gauge the return on investment for wireless applications? What are the similarities and differences between wireless voice and data services, and what are the primary types of local and long distance wireless data services that exist today? What are the security implications of wireless data usage?

    Scott Helmers, a partner with the Harvard Computing Group, a Massachusetts-based consulting firm, looks at wireless and mobile networking technologies - including network types and standards - and offers several best practices for implementation. Included in this program is a case study in which Steven Nicholas, vice president and senior quality officer of the Crowne Plaza/Atlanta-Buckhead, and Antonio DiMilia, president of StayOnline.net, describe how the hotel is deriving significant business benefits by deploying wireless access. Also, Gene Monacelli, national industry leader for Telecommunications for Deloitte & Touche's Technology, Media & Telecommunications practice, discusses how to gauge the return on investment for wireless applications. After watching this program, you'll understand the similarities and differences between wireless voice and data services, and will be able to describe the primary types of local and long distance wireless data services that exist today. You'll also understand the security implications of wireless data usage, and pick up tips on measuring ROI for your mobile initiatives.

    Viewers of the CD and online versions of the program have easy access to white papers, including: '3G or Not 3G?'; '8 Steps to Successful Wireless Projects'; 'Security for Hotel-Based Internet Users'; 'Planning a Mobile Strategy: A Systematic Approach to Wireless Implementation'; 'What Is a Wireless LAN?' and 'Wireless 802.11 LAN Security: Understanding the Key Issues.' Among the numerous Web links are: 'Analysts Indicate Signs of Wireless Growth'; 'Business Case for Wireless LANs'; 'Comparison of Wireless LAN Standards - 802.11a Versus 802.11b'; 'Deploying Point-to-Point Wireless Links'; 'Emerging Technology: Wireless LAN Standards'; 'Guarding Against WLAN Security Threats'; 'Increase Productivity With Wireless'; 'Mobile Satellite Services: From Third World to Third Generation'; 'ROI in the Wireless World'; 'Wireless Data: Is It All Talk?' and 'Wireless Net: Convenience vs. Annoyance.'

    Roles:
    Primary: Networks: Voice and Data
    Secondary: Chief Technology Officer and Technology Research
    Tertiary: Security and Risk Management

    Item no.: JV06570593
    Format: VHS
    Duration: 40 minutes
    Copyright: 2002
    Price: USD 195.00

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    Item no.: JV06570594
    Format: CD-ROM (Win)
    Copyright: 2002
    Price: USD 349.97

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    WORKING WITH ASP.NET

    by Rockford Lhotka

    What is ASP.NET? How can ASP.NET enhance your enterprise? What are the benefits and issues of migrating to ASP.NET? How does ASP.NET compare to J2EE?

    Rockford Lhotka, author of four books on Microsoft .NET, and principal technology evangelist for Magenic Technologies, a Microsoft-focused software development consultancy, explains how ASP.NET and its related .NET technologies - Web Forms and XML Web Services - enable faster Web development, better performance, and multiclient support. Lhotka describes ASP.NET architecture, including Web Forms architecture, server side controls, separation of page and code, state management and caching. He also examines best practice architecture, then discusses some of the key issues involved in migrating ASP applications to ASP.NET. Lhotka continues with a comparison of ASP.NET and J2EE. In addition, he explores selection and evaluation criteria for Web technology, to ensure that you make the appropriate choices when building your applications. In an interview, Mike Amundsen, president of EraServer.NET, discusses techniques that developers can use to get the most out of ASP.NET. After watching this program, you will be able to select and apply the right development tools for your organization's e-commerce and e-business projects.

    Viewers of the CD and online versions of this program have access to white papers including: 'Creating and Using Web Services With the .NET Framework and Visual Studio .NET'; 'Introducing Microsoft .NET'; 'Passing Data Over .NET Web Services'; 'Repeated Data Binding to ASP.NET List Controls'; 'Retrieving HTTP Content in .NET'; 'State Maintenance in ASP.NET'; 'The Rising Complexity of Software Development' and 'The Slippery Slope of Web Services.' Web links include: Microsoft ASP.NET Home and ASP.NET 4GuysFromRolla Home Page. Links to articles include: 'ASP and Web Session Management,' from MSDN Magazine; 'Web Forms ASPX Style,' from ASPWire.com; 'Microsoft .NET vs. J2EE: How Do They Stack Up?' from O'Reilly & Associates; 'Programming Microsoft .NET: Web Forms,' from EarthWeb Networking and Communications; 'ASP.NET: Web Forms Let You Drag and Drop Your Way to Powerful Web Apps,' from MSDN Magazine; 'HTTP Handlers and HTTP Modules in ASP.NET,' from 15 Seconds.com; 'How the J2EE and .NET Platforms Perform,' from IT World; 'Preparing Your ASP Pages for a Transition to ASP.NET,' from 4GuysFrom Rolla; and 'Server Farms: Application Center 2000 Offers World-Class Scalability,' from MSDN Magazine.

    Roles:
    Primary: Architecture
    Secondary: Strategy
    Tertiary: Application Maintenance

    Item no.: KN06430603
    Format: CD-ROM (Win)
    Copyright: 2002
    Price: USD 349.97

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    Item no.: KN06430604
    Format: VHS
    Duration: 48 minutes
    Copyright: 2002
    Price: USD 195.00

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    XML AND EDI: WORKING TOGETHER

    by John Kidd

    What are the component technologies of XML/EDI? How is XML/EDI implemented? How can XML/EDI be used to expand the scope of an organization's e-commerce activities? How does XML/EDI work? What is XML/EDI's likely impact on e-commerce and individual businesses?

    John Kidd, principal of John Kidd & Associates, explains how XML/EDI solutions provide the flexibility to manipulate transaction information while maintaining the organization's investment in existing EDI systems and knowledge. Kidd begins the program by defining XML/EDI and discussing its component technologies: XML, EDI, templates, agents and repositories. Next, he explains - and provides examples of - how XML/EDI is implemented in the context of a framework that consists of applications, rules, templates, XML tags/agents, XML parsers, XML/EDI data, file/message and transport. Then, Kidd explores the advantages, benefits and pitfalls of XML/EDI. He continues with a technical discussion of how XML/EDI works. In addition, Kidd explains how organizations and leading vendors are working to develop standards that will increase the adoption of XML/EDI. He concludes the program by identifying XML/EDI's likely impact on e-commerce and individual businesses. By watching this program, viewers will learn how several complementary technologies enable XML/EDI. Viewers will also understand how XML/EDI can be used to expand the scope of an organization's e-commerce activities.

    For viewers of the CD and online versions, this program provides Web links including articles such as, 'EDI Is Tops, But XML Is Coming Online' from World Trade Magazine, and 'Let's Talk Business,' from Federal Computer Week, which discuss the advantages of using XML for business-to-business interaction. White papers such as 'XML Unlocks Information' and 'Simple EDI Based on ebXML' explore the technology behind the transition to XML/EDI.

    Roles:
    Primary: Application Design and Development
    Secondary: Web Development
    Tertiary: Chief Information Officer (CIO)

    Item no.: YR06570605
    Format: VHS
    Duration: 33 minutes
    Copyright: 2002
    Price: USD 195.00

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    Item no.: YR06570606
    Format: CD-ROM (Win)
    Copyright: 2002
    Price: USD 349.97

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    B2B APPLICATION INTEGRATION: E-BUSINESS-ENABLING THE ENTERPRISE

    by David Linthicum

    What is B2B application integration? Why would an organization need B2B application integration? What are some approaches that would allow B2B application integration to work within an organization? When should B2B application integration be used? What are some of the issues associated with the financial, material and human resource aspects of B2B application integration?

    David S Linthicum, chief technology officer and SVP of R&D for Mercator Software, an application integration technology company based in Wilton, Conn., dissects B2B application integration. Linthicum reveals what this technology is all about, why an organization needs it, and the approaches you can use to allow B2B application integration to work within your organization. Other topics covered include: when to use the technology; financial, material, and human resource investment issues; and strategic plans and models. In addition, David Knight, vice president, Application and Business Services, for professional services automation vendor Portera Systems, Campbell, Calif., appears in an interview. Knight discusses how Portera built its applications, how it integrates with vendors, partners, suppliers and customers, and the good and bad decisions Portera made in developing its Web-based application. After watching this program, an IT manager will be able to discuss B2B application integration issues with business managers inside their organization.

    Viewers of the CD-ROM, Internet and intranet versions of the program will have quick access to preselected Web links that include articles such as: 'BPI vs. EAI: Why You Need Business Process Integration'; 'Enabling Electronic Business With ebXML'; 'Getting to XML'; 'How To Free Your Information: Data Level Integration (Part I)'; 'Integrating the Best Middleware Technologies: Client/Server, Distributed Objects and Message Oriented Middleware'; 'Integration Powered'; and 'The Essential Information Integration Strategy.' In addition, there is 'On The Web: Middleware Vendors and Products,' a listing of middleware vendors by category with links to their sites. Informative white papers include: 'eBusiness Is Enterprise Application Integration'; and 'Application Services in the Professional Services Industry,' from Portera.

    Roles
    Primary: Application Design and Development
    Secondary: Data, Information and Knowledge Management
    Tertiary: Architecture

    Item no.: MN06570029
    Format: VHS
    Duration: 43 minutes
    Copyright: 2001
    Price: USD 195.00

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    Item no.: MN06570030
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    BIOMETRICS: MAKING THE PASSWORD PASSE

    by Rick Adamson

    What is biometrics, and how is it used to help secure the enterprise? In what ways can biometrics help control access to organizational computer systems, authenticate Internet transactions, and provide secure access to physical locations? Will biometrics become easier to use and administer - and will it be more accurate - than the technologies in use today? Will biometrics become pervasive - either internally with its employees or externally with its customers and vendors? How can an organization educate its employees on the types of biometrics available? As biometrics becomes commonplace, how can the enterprise prepare its work environment?

    Interviews with Raj Nanavati, a partner in the International Biometric Group, New York, NY, and Tom Colatosti, President & CEO of biometrics vendor Viisage Technology, Littleton, MA, thoroughly explain the growing biometrics field and the use of biometrics for security in the enterprise. The program covers the direction biometrics is taking, as well as ways in which biometrics will soon help us to control access to organizational computer systems, authenticate Internet transactions, and provide secure access to physical locations. The promise of biometrics is that it will be easier to use and administer - and be more accurate - than the technologies in use today. At some point, almost every business will use biometrics - either internally with its employees or externally with its customers and vendors. This program will help educate IT departments on the types of biometrics available, and will prepare IT for the day when biometrics becomes commonplace in the work environment.

    For those with access to the CD, Internet and intranet versions, this program provides a selection of Web links, including articles such as, "Voice Security: Biometrics Keeps Information Secure" from Smart Computing, which provides insight into the biometric technologies being used today. Additional Web links point to vendors and organizations involved in developing the technologies and standards that will make biometrics ubiquitous in the near future. White papers, such as "A Days Work for a Day's Pay" from Recognition Systems, illustrate how biometrics can provide answers to real-world security problems. Also included is the WatchIT.com? Enterprise Security Glossary, which defines more than 150 commonly used enterprise security acronyms and terms.

    Roles
    Primary: Security and Risk Management
    Secondary: Program Office
    Tertiary: Human Resources

    Item no.: PA06570047
    Format: VHS
    Duration: 41 minutes
    Copyright: 2001
    Price: USD 195.00

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    Item no.: PA06570048
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    BUILDING BLOCKS OF THE NEW NETWORK INFRASTRUCTURE

    by Doc Hodges

    What are the key components of a modern computing and communication infrastructure? What are the functions of the data sharing and business logic layers of today's computing infrastructure? What roles do XML and SGML play in an enterprise network infrastructure? What can these technologies accomplish, and how can they best be utilized? How can an enterprise use directory services to its best advantage? What are the benefits and challenges of introducing modern networking technologies into existing infrastructures?

    J Doc Hodges, director, Corporate Technology Strategy for Novell Inc, Provo, Utah, presents a model of a modern computing and communication infrastructure, and audits and analyzes the latest components. The program focuses on the data sharing and business logic layers of today's computing infrastructure. Hodges looks at common infrastructure terms, explains directory services, and offers case studies of companies successfully leveraging their network infrastructure. He explains what these technologies can accomplish, how they can best be utilized, what their economic value is as upgrades to an existing infrastructure, and the benefits and challenges when introducing them into existing infrastructures. Viewers of the CD-ROM, Internet and intranet versions of the program will have easy access to Web links that include: 'Directories Directly,' an article from eWeek magazine that looks at companies that used system integrators to help manage and deploy their directory services; 'Directory Disservice: Why Can't They All Just Get Along,' which examines the lack of standards-based directory applications; 'Directory Service Distress,' a look at the directory service offerings of the major vendors; 'Directory Services Take Center Stage,' from InfoWorld; as well as 'Understanding and Deploying LDAP Directory Services,' from Computer Books Online. White papers include four papers from Novell describing the full service directory, as well as papers on Novell's NDS eDirectory and iChain products.

    Roles
    Primary: Networks: Voice and Data
    Secondary: Architecture
    Tertiary: Data, Information and Knowledge Management

    Item no.: NS06180055
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    Item no.: NS06180056
    Format: VHS
    Duration: 43 minutes
    Copyright: 2001
    Price: USD 195.00

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    BUILDING SUCCESSFUL INTELLIGENT SUPPLY CHAINS

    by Nik Sathe

    How does an organization determine requirements for an intelligent supply chain initiative? What requirements must my business partners and customers meet in order to connect to the supply chain? What technologies are involved in creating an intelligent supply chain? What changes might need to be made to my organization's infrastructure when building an intelligent supply chain? What refinements can be made once an intelligent supply chain is in place?

    Creating a true intelligent supply chain (ISC) requires more than getting the right data to the right partners at the right time. It requires the coordination of business information and activities among partners of varying capabilities. For the network to succeed, its members must select and implement a technology infrastructure that integrates partner activities and streamlines the intelligent exchange of information reliably and securely. Nik Sathe, senior VP of products at PfN, Inc., Cambridge, MA, describes the core concepts of an ISC, and proposes a game plan for developing one. Steps include planning, defining the requirements, implementing the ISC, and measuring the results so that all supply chain members can fine-tune the implementation process. Sathe also details a case study illustrating how to put an ISC into practice. In conclusion, he summarizes the concepts introduced in the program and offers advice on how to build and refine an ISC. Additional insights on maximizing the benefits of an ISC come from Michael Deering, senior VP, supply chain services, at Dynamis Solutions, Detroit, MI. Viewers of this program will come away with a clearer understanding of how intelligent supply chains work - and with the tools necessary to involve their organization in the development and implementation of a successful ISC.

    Viewers of the intranet. Internet and CD versions have access to Web links such as articles on "The Manager's Guide to Supply Chain Management," "The Emerging E-Business Landscape," and "Transforming the Supply Chain"; and to the Supply Change Management Research Center site. White papers include: "BizTalk, RosettaNet and the Holy Grail of e-Commerce Integration," "Supply Chain Management: Strategies for Adding Value Throughout the Supply Chain," "Metrics and Models for the Evaluation of Supply Chain Integration," and "Demystifying Business Process Integration"; plus UDDI Executive and Technical White Papers from UDDI.org.

    Roles
    Primary: Strategy
    Secondary: Architecture
    Tertiary: Application Design and Development

    Item no.: TL06430057
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    Item no.: TL06430058
    Format: VHS
    Duration: 50 minutes
    Copyright: 2001
    Price: USD 195.00

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    CORPORATE RESPONSIBILITY IN THE INFORMATION AGE

    by Barry Steinhardt

    How should one respond when technology is used as a tool to invade privacy? How has technology threatened privacy? What are the privacy regulations? What are the public and political realities about regulation and privacy? How can industry respond to privacy concerns?

    Barry Steinhardt, associate director of the American Civil Liberties Union, tackles the issue of how to respond when technology becomes a tool to invade our privacy. He looks at whether privacy invasions are real or imagined, explains how technology has threatened privacy, and provides concrete examples of privacy invasions. Steinhardt also discusses privacy regulation, makes recommendations for business responsibility, and gives examples of how industry can respond to growing privacy concerns. He also demonstrates how government is part of the problem as well as part of the solution. In addition, Steinhardt discusses the basic Fair Information Principles, including disclosure, security, and an opt-in business model. He also offers examples of when government regulation is a good idea. The program will give managers a better sense of corporate responsibility in the Information Age and show how ensuring privacy makes good business sense.

    For those with access to the CD, Internet and intranet versions, this program provides a selection of Web links, including articles such as, 'Industry Wants to Opt Out of Opt-In' from Internet Law Journal, which further investigates issues discussed in the program. White papers include: 'Cell Phone Location Technology: How Do We Protect Privacy While Saving Lives?' which explores how new technologies will challenge established processes and practices, and force organizations to rethink the ways they handle customer information and data.

    Roles
    Primary: Security and Risk Management
    Secondary: Customer Service
    Tertiary: Chief Information Officer (CIO)

    Item no.: GE06570107
    Format: VHS
    Duration: 40 minutes
    Copyright: 2001
    Price: USD 195.00

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    Item no.: GE06570108
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    DESIGNING AND IMPLEMENTING A HIGH-PERFORMANCE INFRASTRUCTURE

    by Gayle Humphrey

    What are the core functions of a modern enterprise infrastructure? What are the key processes for building, managing, and maintaining a modern computing and communications infrastructure? What steps can an organization take to maintain 24/7 availability of network services? What is an effective XML strategy for IT managers? What considerations must be addressed when planning a scalable infrastructure foundation? What are some obstacles that must be overcome when incorporating wireless capability in an enterprise infrastructure?

    Larry DeBoever, chief research officer and senior vice president of IT consulting firm Experio Solutions Corporation, Dallas, Texas, and Srinivasan Keshav, chief technology officer and co-founder of Ensim Corporation, an infrastructure products provider based in Sunnyvale, California, answer the question: What are the core processes for building, managing, and maintaining a modern computing and communications infrastructure? The program makes a case for developing an enterprise infrastructure strategy, and then describes the core elements, functions, and characteristics of a modern enterprise infrastructure. In addition, the program presents a process architecture and game plan for operating a high-performance infrastructure. It addresses techniques for designing scalability, managing test and production environments, and integrating disparate technologies. By watching this program, the IT manager will learn how to build an effective enterprise infrastructure.

    Viewers with access to the CD, Internet and intranet versions of this program receive a number of program-related white papers and more than 45 selected Web links. White papers include 'Struggling with IT: The Growing Complexity of Information Technology,' 'RFC 2041: Mobile Network Tracing,' 'Performance Management for Distributed Systems,' and 'Making Sense of Ecrm.' Viewers will find links to articles such as 'High-Performance Networking Unleashed,' 'Redefining Software Scalability for the Network Infrastructure,' and 'The Changing Costs of System Availability.' As part of the WatchIT.com? Enterprise Infrastructure Series, this program includes links to the six associated programs, released in September, 2001, and includes the printable Enterprise Infrastructure Glossary compilation - with definitions for more than 200 pertinent terms.

    Roles
    Primary: Architecture
    Secondary: Networks: Voice and Data
    Tertiary: Capacity Planning

    Item no.: WU06430129
    Format: VHS
    Duration: 51 minutes
    Copyright: 2001
    Price: USD 195.00

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    Item no.: WU06430130
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    DEVELOPMENT TECHNOLOGIES FOR WIRELESS PORTALS

    by Rick Adamson

    What are the technical requirements for successful wireless portals? How are the tools and techniques required to create wireless services differ sharply from those employed in the wired world? What are the factors that must be considered in creating and deploying successful wireless applications? What factors make wireless portals unique entities?

    One of the assumptions many vendors make when creating or repurposing Web content for access by wireless devices is that it must replicate the look and feel of their conventional Web sites. In reality, wireless portals are unique entities, and the tools and techniques required to create wireless services differ sharply from those employed in the wired world. This program, developed with the assistance of Joe Jasin, founder and partner at Wireless Blueprint, San Francisco, CA, examines the factors that must be considered in creating and deploying successful wireless applications. These variables, which are discussed in depth, include wireless portal characteristics, handset and operating system considerations, server-based platform options, wireless ASP choices, network generation status, and end-user characteristics. Additional insight is provided through interviews with Ori Neidich, founder, San Francisco Wireless Data Group, San Francisco, CA, Alper Turgut, co-founder and vice president, Business Development, Aligo, San Francisco, CA, Patrick McQuown, co-founder, Proteus, Washington, DC, Neerav Berry, vice president, Cellmania.com, Mountain View, CA, and Sherry May, president, ScheduleMe.com, Chicago, IL. After watching this program, viewers will understand the technical requirements for successful wireless portals, and how to adapt their wireless solutions to the evolving standards of this dynamic market.

    Viewers of the Internet, intranet and CD-ROM versions of the program will have easy access to Web links that include: "Get Armed for Wireless," a six-part article from Sm@rt Partner that examines wireless technologies in use in the U.S. and abroad, WAP vs. i-mode, and Bluetooth; "WASPs Best for Balancing Mobile Madness," an article from InfoWorld magazine about wireless application service providers; "Wireless Web Services: Finally Real, Even Useful," an article from PC World that looks at various Web services currently available in the U.S.; plus many links to wireless vendors and organizations White papers include three from w-Technologies: "Building a Wireless System," "Development of Interactive Applications for Wireless Networks," and "Selecting a Wireless Application Vendor"; as well as "Palm-Sized Computer Operating Systems: Windows CE vs. Palm OS: An Objective Comparison," from Edecap Services.

    Roles
    Primary: Web Development
    Secondary: Data, Information and Knowledge Management
    Tertiary: Desktop and Mobile

    Item no.: ZY06180139
    Format: VHS
    Duration: 53 minutes
    Copyright: 2001
    Price: USD 195.00

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    Item no.: ZY06180140
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    ELECTRONIC EVOLUTION: FROM EDI TO INTELLIGENT SUPPLY CHAIN

    by Gig Graham

    How have Internet-based transaction systems changed the way EDI is being used? How has XML affected the way contracts are being implemented? Can previous EDI investments be leveraged to perform Internet transactions? What are the differences between Enterprise Application Integration (EAI) and Internet Application Integration (IAI)? Who are the leading vendors in the intelligent supply chain space? What are some of the hurdles faced when implementing an intelligent supply chain?

    Companies conduct hundreds of millions of dollars of transactions through EDI annually, but the Internet is displacing the core technologies these systems have used. EDI is evolving as businesses increasingly use the Internet and shift from EDI-oriented contracts to Intelligent Supply Chain contracts. In this program, Gig Graham, chief research officer of Giga Information GroupR, Washington, DC, and Paris, France, helps IT managers learn to leverage previous investments in EDI. This program looks at XML and other technologies for implementing highly flexible contracts, and the processes and costs involved with conducting EDI over the Internet. It explains the differences between Enterprise Application Integration (EAI) and Internet Application Integration (IAI), provides a quick tour of intelligent supply chain vendors and products, and implementation tips. An interview with James Tauber, director of XML technology at business Web-automation solution provider Bowstreet, Portsmouth, NH, adds technical details about the components that make up ISCs.

    Viewers of the CD, intranet and Internet versions receive more than 35 Web links, featuring articles such as "Killer Supply Chains" and "eCommerce Requires Intelligent Supply Chains." They also have access to Penton Publishing's "Daily Supply Chain News," as well as their "Supply Chain Article Archive" and "Total Supply Chain Resource Portal." In addition, there are white papers such as "Supply Chain Management: Strategies for Adding Value Throughout the Supply Chain;" "Guidelines for Using XML for Electronic Data Interchange;" and "XML and EDI - Peaceful Co-Existence."

    Roles
    Primary: Architecture
    Secondary: Networks: Voice and Data
    Tertiary: Data, Information and Knowledge Management

    Item no.: MU06180157
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    Item no.: MU06180158
    Format: VHS
    Duration: 37 minutes
    Copyright: 2001
    Price: USD 195.00

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    EMERGING CUSTOMER SERVICE TECHNOLOGIES

    by Rick Adamson

    What are some examples of emerging customer service technologies? What benefits do emerging technologies and techniques offer customer service? What are bots? What are the technologies behind bots? How do bots provide customer service? How do E-Service tools and technologies impact customer service? When and how might emerging customer service technologies and techniques benefit our organization?

    Customer service is one of the most costly corporate investments because call/contact centers are expensive, service is often labor-intensive, and customer representatives need continual training to handle a wide variety of service issues. However, an emerging class of technologies offers the potential to lower the cost of providing service and to improve service consistency. Examples of these technologies include personalization tools, intelligent agents, and case-based reasoning systems and the associated application designs that effectively mimic human interaction. This program investigates these emerging technologies and techniques, and forecasts how and when they may deliver the promised benefits. Marcus Zillman, CEO of BotTechnology, Marco Island, Fla., explains the technology behind bots, and Lynne Harvey of the Patricia Seybold Group, Boston, Mass., discusses the critical role of customer service technologies.

    Viewers of the CD-ROM, Internet and intranet versions of the program will have easy access to Web links that include several sites offering virtual reps and bots, or the tools needed to create them. Articles include: 'Intelligent Agents: A Primer,' which gives a detailed explanation of intelligent agents and the technologies behind them, and includes Web links to sites about intelligent agents; 'Look What's Talking: Software Robots,' which gives a critique of the conversational skills of some of the chatterbots available today; 'Window Seat,' examining how American Airlines is using personalization technology to increase customer loyalty; and 'As You Like It,' which provides information on companies that offer personalization technology. White papers include: 'Smart Bots: Solutions for the Networked Economy,' and 'The Art of Bot Procreation' from Artificial Life, Inc.; and 'Active Learning for Natural Language Parsing and Information Extraction.'

    Roles
    Primary: Customer Service
    Secondary: Chief Technology Officer and Technology Research
    Tertiary: Architecture

    Item no.: MY06430159
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    Item no.: MY06430160
    Format: VHS
    Duration: 46 minutes
    Copyright: 2001
    Price: USD 195.00

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    E-METRICS: STRATEGIES FOR MEASURING ROI

    by Gayle Humphrey

    What concepts need to be understood before using E-metrics? What factors can be measured using E-metrics? What skills are required to use an E-metric system? What steps should an organization take when implementing an E-metrics initiative? How can the analysis of customer data affect an organization's Web site design strategy? What pitfalls does IT have to watch for when implementing an E-Metric system?

    Matt Cutler, co-founder and chief e-business intelligence officer at NetGenesis, a Cambridge, Massachusetts-based e-metrics solutions provider, and Maryann Murphy, a partner in the Financial Services Practice at the global consulting firm PricewaterhouseCoopers, explain how to improve the effectiveness of your Web site by analyzing and responding to customer information. When customers enter your Web site, it's now routine to know what sites they just came from, what they did while visiting your site, and how long they stayed on your site. But it's even more important to know what you can do to keep them coming back. This program examines e-metrics strategies and techniques, and shows you how to use customer data for competitive advantage. The experts start by defining key e-metrics concepts, outlining the benefits of e-metrics analysis, and pointing out the challenges that must be overcome before you can extract maximum value from your data. Cutler and Murphy then begin to develop an e-metrics game plan by showing you how to set goals and identify the right metrics for e-commerce analysis. This game plan also includes, in part: explanation of why and how to ensure that your Web site design will support the e-metrics you want; three approaches to implementing an e-metrics initiative; and details on how to collect, monitor, and analyze customer data. By watching this program, you will learn how best to utilize customer information collected via your Web site to increase sales, customer loyalty, and profitability.

    Viewers with access to the CD, Internet and intranet versions of this program have access to a number of program-related white papers and more than 75 selected Web links. White papers include 'Measuring Web Site Effectiveness,' ' Reducing Churn Factor in the New Business Internet,' ' The Importance of User Requirements Gathering,' ' Create a Road Map for E-Business Intelligence, and ' Using Network Analysis to Improve Visitor Response at a Web Site.' Viewers will find links to specific articles such as 'E-Metrics: Figuring Out Your Customer,' 'Calculating ROI,' 'E-Metrics: Business Metrics for the New Economy' 'E-Metrics: Understanding Your Web Site's Traffic Data ' E-Metrics: Tomorrow's Business Today' 'Putting E-Metrics to Work' 'Understanding Shopping Carts,' and 'The Riddle of the Abandoned Shopping Cart.'

    Roles
    Primary: Strategy
    Secondary: Program Office
    Tertiary: Data, Information and Knowledge Management

    Item no.: RR06180163
    Format: VHS
    Duration: 53 minutes
    Copyright: 2001
    Price: USD 195.00

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    Item no.: RR06180164
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    E-METRICS: VENDORS AND SOLUTIONS

    by Dale Allman

    What are the benefits of an e-metrics program? What types of factors should be measured by e-metrics? What e-metric solutions are available? What impact do e-metrics have on the organization? What types of e-metrics can be obtained from my Web site?

    Dale Allman, principal of Dale N. Allman & Associates, a consulting firm based in Coppell, Texas, examines current solutions to e-metrics development and reporting, explains the different focus of software providers in the e-metrics marketplace, and provides an overview of how these tools can assist IT professionals in managing Web intelligence. As Allman points out, the developing techniques of e-metrics make it possible for organizations to capture huge amounts of data about their customers' current and historical online behavior. It's now possible to combine this data with demographic and psychographic information to predict future behavior. The challenge for businesses is in developing data that will help further their e-business goals. In this program, Allman explains e-metrics tools and techniques used to measure variables such as reach, acquisition, abandonment, conversion, loyalty, retention, and churn. In addition, he highlights current solutions from vendors such as Accrue, Coremetrics, digiMine, MicroStrategy, NetGenesis, and Personify - and describes selection and evaluation criteria. Allman also outlines the potential impact on an organization of an e-metrics program, and offers suggestions for maximizing its effectiveness. In an interview, Howard Rubin, executive vice president and research fellow of META Group and a Professor Emeritus of Computer Science at Hunter College, City University of New York, explains what you can realistically expect to gain from e-metrics implementation and why e-metrics is especially important during an economic downturn.

    Viewers with access to the CD, Internet and intranet versions of this program receive a number of program-related white papers and more than 75 selected Web links. White papers include 'Max, and the Objective Measurement of Web Sites,' 'Reducing Churn Factor in the New Business Internet,' and 'Create a Road Map for E-Business Intelligence.' Viewers will find links to specific articles such as 'NetGenesis E-Metrics Finds Sticky Site Stuff,' 'Bringing Them Back: Customer Retention Is the Name of the Game,' 'Demystify Your Log Files,' 'Eye in the Sky E-Metrics: Creative Surveillance for Streamlined E-Business,' 'IT: Know Thyself,' and 'Is Your E-Commerce Site Losing Customers?'

    Roles
    Primary: Web Development
    Secondary: Data, Information and Knowledge Management
    Tertiary: Customer Service

    Item no.: VE06430165
    Format: VHS
    Duration: 51 minutes
    Copyright: 2001
    Price: USD 195.00

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    Item no.: VE06430166
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    ENTERPRISE SECURITY ORGANIZATION, THE: DESIGN, ROLES AND RESPONSIBILITIES (FIRST EDITION)

    by Dave Garlick

    How should an enterprise set up its security organizations? What are the management phases in setting up security in an organization? What are the personnel requirements in a strong security program? What are the core security components in managing an enterprise? What are the benefits, costs and hidden dangers in managing security in the enterprise?

    Dave Garlick, project manager for Neohapsis, a Chicago, IL-based information security leader, outlines how an enterprise should set up its security organization. The program includes an overview of managing security in the enterprise, management phases, personnel requirements for a strong security program, benefits, costs, and hidden dangers associated with security. Recommendations and action items for managing an airtight security organization are also provided. Peter Tippett, chief technology officer of Reston, VA-based TruSecure? Corp., offers advice on hiring, training, and managing IT staff members who handle security-related issues. This program looks at laying the groundwork for enterprise-wide security by covering such topics as setting policies and procedures, increasing security awareness, and using technology to keep out intruders.

    Viewers of the CD-ROM, Internet and intranet versions of the program will have easy access to Web sites that include: The Computer Security Institute, the MIS Training Institute, the SANS Institute, IDG.net's Network Security page, Security Portal's Top Virus News; Security Links offered by Security Management Online; and Information Security Magazine. Links to articles on security include: "How Secure Is Your Network?" from Infowar.com; "Pro and Con," from CIO Magazine, which reveals that many former hackers now are employed as security consultants; "Sizing Up Security Services," from Computerworld, and "VPNs: The Good, The Bad and the Ugly," from Information Security Magazine. White papers include: "Security Vulnerability Assessment Tools," from ITSC; "How to Select a Managed Security Provider," from Internet Security Systems; and the "TruSecure? Antivirus Policy Guide Version 3.12.

    Roles:
    Primary: Security and Risk Management
    Secondary: Chief Technology Officer and Technology Research
    Tertiary: Chief Information Officer (CIO)

    Item no.: AY06570185
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    Item no.: AY06570186
    Format: VHS
    Duration: 48 minutes
    Copyright: 2001
    Price: USD 195.00

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    EVOLVING STORAGE TECHNOLOGIES

    by Rick Adamson

    What are the evolving developments in storage technology? How does miniaturization and other form factors for mobile devices enable portability of tens of megabytes of data and wireless computing? How is attached network storage solving data management problems for traditional TCP/IP-based Ethernet network storage? How does switching to attached network storage mean making architectural changes within your enterprise?Jim Rothnie, senior vice president and chief technology officer at EMC Corp., an information storage systems provider headquartered in Hopkinton, MA, and Roger W. Cox, a senior analyst for Gartner Inc. in Stamford, CT, discuss evolving developments in storage technology. The program details many ongoing changes in the storage arena. For example, miniaturization is producing small flash cards and other form factors for mobile devices that enable portability of tens of megabytes of data. This development is creating more storage solutions for wireless computing. Similarly, attached network storage is solving data management problems for traditional TCP/IP-based Ethernet network storage. But switching to attached network storage means making architectural changes within your enterprise. This program will help IT leaders understand what they need to do to satisfy their storage needs now and in the near future.

    For those with access to the CD, Internet, and intranet versions, this program provides an extensive selection of additional resources, including Web links featuring in-depth articles such as 'What Miniaturization Means,' 'Storage Area Network Essentials: A Complete Guide to Understand and Implementing SANS,' 'Intelligent Storage: The Big Picture,' and 'Wireless Technology: Five Steps to the Future.' White papers include 'It Is Time for a SAN Reality Check,' 'The Challenges of Adding Storage: Traditional Versus Network-Attached Environments,' and 'A Management Strategy for Fibre Channel Arbitrated Loop.'

    Roles
    Primary: Architecture
    Secondary: Asset Management
    Tertiary: Capacity Planning

    Item no.: PS06570197
    Format: VHS
    Duration: 41 minutes
    Copyright: 2001
    Price: USD 195.00

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    Item no.: PS06570198
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    FOUNDATIONS OF SUCCESSFUL INTELLIGENT SUPPLY CHAINS

    by Steve Banker

    What changes might need to be made to my present infrastructure when implementing an intelligent supply chain? What technologies are integrall in supply chain management? What new supply chain processes will affect workflow in an organization? How will implementation of an intelligent supply chain affect an organization's training requirements?

    Building effective intelligent supply chains (ISCs) requires organizations to shift focus from internal application integration to cross-enterprise integration over the Internet with partners. This process involves implementing technologies for the purpose of facilitating B2B collaboration. This program examines essential supply chain management technologies and processes, and shows how they interact to enable ISCs. Steve Banker, director of supply chain solutions at ARC Advisory Group, Dedham, MA, explains how to work with new supply chain processes that cross both divisional and enterprise boundaries. He describes the intricacies of the fulfillment process across sourcing, manufacturing, and distribution operations. Banker continues by examining the role of outsourcing, the mechanics of collaboration, and the value of metrics to measure success and drive continuous process improvement. He concludes by restating the importance of focusing equally on people, processes and systems, and by emphasizing the necessity of extensive training. Darryl Priall of WebPlan, Ottawa, Ontario, Canada discusses the technical components of intelligent supply chains. By watching this program, viewers will understand the components and processes that comprise intelligent supply chains.

    Viewers of the CD, Internet and intranet versions have access to many links to supply chain management products and services, as well as to sites specializing in supply chain management, including: Penton Media's Supply Chain Resource Portal, Keller International Publishing's Supply Chain Brain, and the Supply Chain Council. Articles include: "B2B E-Commerce," "Ain't Nothing Like the Real Thing," which explores real-time inventory management; and "B2B Commerce Flocks to Electronic Trading Exchanges." White papers include "Manugistics WebWORKS Architecture: Enabling eBusiness Trading Networks," and "Linking the Plant Floor to the Enterprise: The Benefits and Pitfalls," from Aspen Technology.

    Roles
    Primary: Architecture
    Secondary: Application Design and Development
    Tertiary: Strategy

    Item no.: WJ06570209
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    Item no.: WJ06570210
    Format: VHS
    Duration: 43 minutes
    Copyright: 2001
    Price: USD 195.00

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    FUTURE, THE OF THE NETWORK INFRASTRUCTURE

    by Rick Adamson

    Which emerging network technologies are likely to deliver major improvements in IT flexibility, agility, and price/performance? What roles will the Internet and high-speed Ethernet play in building out enterprise architectures? To what degree will optical networks help deliver sufficient bandwidth for the growing volume of communications? Is Voice over IP (VoIP) a cost-effective solution for delivering both voice and data over the network? Which applications and types of organizations will lead the growth of wireless LANs? How will storage networking ease the growing burden of data management?

    Daniel A Powers, director, Early Stage Internet Technology for IBM's Enterprise Systems Group, and Dave Passmore, research director at The Burton Group, Midvale, Utah, take an in depth look at tomorrow's network infrastructure. Key topics discussed include optical networks, Voice over IP (VoIP), XHTML, and the 802.11 wireless standard. This program will help IT executives thoroughly understand the technologies and tools available for building the network infrastructure, enabling them to maximize its value to the enterprise. These building blocks provide the bandwidth, server power, storage, and other key pieces that serve as the lifeblood of an entire organization. This program emphasizes advances that promise to deliver major improvements in IT flexibility, agility, and price/performance. The program also identifies leading vendors, and offer recommendations for making sound business decisions. Viewers of the CD, intranet and Internet versions receive more than 60 Web links, featuring articles such as 'Secure Electronic Commerce: Building the Infrastructure for Digital Signatures and Encryption,' 'New Infrastructures,' 'The Survivor's Guide to 2001: Network & Systems Infrastructure,' 'Enterprise-Wide IT Architecture,' and 'Infrastructure Impact Assessment.' In addition, there are white papers such as 'Struggling with IT: The Growing Complexity of Information Technology,' ' What Is a Wireless LAN?.' ' Sound Solutions: Defensible VoIP Options for Companies,' and 'Alcatel on Optical Networks.'

    Roles:
    Primary: Networks: Voice and Data
    Secondary: Architecture
    Tertiary: Chief Technology Officer and Technology Research

    Item no.: FW06180211
    Format: VHS
    Duration: 49 minutes
    Copyright: 2001
    Price: USD 195.00

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    Item no.: FW06180212
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    GLOBAL E-COMMERCE: MANAGING SOLUTIONS

    by David Flaxman

    What are the challenges IT managers face when taking an e-business global? What are the three types of global e-businesses? What practices can be used to overcome cultural and technological barriers to global e-commerce? What privacy and security issues should an organization be aware of when taking it's business global? How can an organization recruit a global staff?

    Thanks to e-commerce, a company's business no longer stops at the border. In this program, David Flaxman, managing director of Tech-Media Integration for answerthink, New York, NY, helps IT managers master their international e-commerce initiatives. Flaxman alerts managers to the challenges and opportunities related to planning, implementing and maintaining global e-commerce strategies. He covers the changing face of global e-commerce, three types of global e-businesses, how to proceed and succeed, managing internal personnel and business partners and offers recommendations for getting started. Flaxman also discusses methods to use to overcome cultural, physical, technological, and structural barriers a business faces in going global, and he looks at a case study and best practices of companies that have successfully deployed global e-commerce solutions. The program also addresses privacy and security issues.

    Viewers with access to the CD, Internet and intranet versions receive Web links such as: Global Reach, with articles about international online marketing and e-commerce; A Forrester Report entitled, "Global E-Commerce Approaches Hypergrowth,"which presents research on global e-commerce, along with additional links to global e-commerce sites; "E-Business: More Than Just a Web Site,"an informative site from Intel on implementing different e-business strategies; "Global Online Retailing: A Special Report,"a report by Ernst and Young about Internet retailing trends in the US and globally; the Outsourcing E-Commerce and Outsourcing International sites, with information on global e-commerce. White papers include: "Global Online Retailing: A Special Report,"by McConnell International; "Understanding E-Commerce Strategically: The Dawn of IT Fighting," by Bernard H. Boar; and "When Web Pages Don't Work,"by Chris Paul, creative director at IBM WebSphere Web Analytics UI Design and Development.

    Roles
    Primary: Program Office
    Secondary: Strategy
    Tertiary: Application Design and Development

    Item no.: WN06180217
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    Item no.: WN06180218
    Format: VHS
    Duration: 53 minutes
    Copyright: 2001
    Price: USD 195.00

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    IMPLEMENTING COLLABORATIVE TOOLS AND TECHNOLOGIES

    by Paula Boyle

    How can collaborative solutions leverage both internal and external resources? What collaborative tools and technologies are available today? How can collaborative tools and technologies facilitate collaborative activities? How do collaborative solutions help to improve an organization's financial results? What is the game plan for implementing a collaborative project? How does an enterprise deploy and integrate these tools with its existing infrastructure? What are the ingredients found in successful collaborative implementations?

    One of the most discernable characteristics of any e-commerce initiative is its collaborative nature. And the keys to enabling this process are collaborative tools and technologies that link disparate people and resources, address time and place issues, facilitate knowledge sharing, and empower workgroups. In this program, Paula Boyle, principal analyst for Kinetic Information, Waltham, MA, and the co-author of "Web-Weaving: Intranets, Extranets and Strategic Alliances" and Getting Maximum Value from SAP R/3" explains how collaborative solutions can help you effectively leverage both internal and external resources. Boyle guides viewers through the thicket of collaborative tools and technologies available today, describes how they can help facilitate collaborative activities, and explains how collaborative solutions can help to improve an organization's financial results. In addition, she proposes a strategic game plan for implementing a collaborative project, which includes identifying the appropriate collaborative technologies for your organization, integrating the tools with your existing IT infrastructure, and deploying them in harmony with stated business goals. Boyle also offers ingredients found in successful collaborative implementations.

    Viewers of the CD, Internet and intranet versions will have easy access to Web links that include several articles on collaborative technology, such as: Network Computing's "The 10 Most Important Products of the Decade: #10: Lotus Notes"; "The Coolest Kind of Collaboration"; and "Supporting Teams With Collaborative Technology."Also included is "Collaborative Technology Internet Resources," a site that offers numerous links to other Web-based resources on collaborative technology. White papers include: "Knowledge Management Products: An Introduction to Lotus and IBM Technologies," "Integrated Collaboration: Driving Business Efficiency Into the Next Millennium," and "Enterprise Project Management."

    Roles
    Primary: Application Design and Development
    Secondary: Project Office
    Tertiary: Data, Information and Knowledge Management

    Item no.: ZU06180253
    Format: VHS
    Duration: 50 minutes
    Copyright: 2001
    Price: USD 195.00

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    Item no.: ZU06180254
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    IMPLEMENTING SECURITY SOLUTIONS ACROSS THE ENTERPRISE

    by Gayle Humphrey

    What are the most common points of vulnerability when implementing security solutions across the enterprise? What steps are involved in implementing a wide-ranging enterprise security initiative? Is there a description for solutions, such as firewalls, antivirus software, smart cards, cryptography, intrusion detection mechanisms, technical audits, education, and training? What current techniques can be used to help manage risk within organizations?

    Security experts Larry Rogers, internet security analyst at the CERT Coordination Center at Carnegie Mellon University's Software Engineering Institute, and Jesper Johansson, assistant professor of Information Systems at Boston University, discuss ways to protect against today's new e-security threats. Recent high-profile attacks on brand-name sites such as Yahoo and eBay have focused attention on the need to implement comprehensive, enterprise-wide security solutions. But many security programs don't go far enough in protecting an organization's network or its on-site and remote assets. And, while external threats from hackers, saboteurs, and other e-criminals garner the most publicity, internal threats from employees, customers, and business partners with access to an organization's IT resources have the potential to do even more damage. This program identifies the most common points of vulnerability and describes the steps involved in implementing a wide-ranging enterprise security initiative. The presentation also discusses solutions such as firewalls, antivirus software, smart cards, cryptography, intrusion detection mechanisms, technical audits, education, training and more. By watching this program, viewers will learn about current techniques that can be used to help manage risk within their organizations.

    Roles
    Primary: Security and Risk Management
    Secondary: Chief Technology Officer and Technology Research
    Tertiary: Project Office

    Item no.: AU06180259
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    Item no.: AU06180260
    Format: VHS
    Duration: 49 minutes
    Copyright: 2001
    Price: USD 195.00

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    IMPLICATIONS, THE OF DIRECTORY ENABLED NETWORKING

    by John Strassner

    How can directory-enabled networking (DEN) improve the efficiency of network management? How can DEN and policy-based management be used to direct the configuration and allocation of network and systems resources? How does the DEN standard enable sharing and reuse of data among applications? In what ways does DEN enable the IT infrastructure to become cost-effective and operate more smoothly? How does DEN provide a standard way of representing management information and a unified object model to represent users, devices, and services? What are the three ways to use DEN?

    John Strassner, chief strategy officer of Colorado-based Intelliden, outlines directory-enabled networking (DEN) and shows how it can help improve the efficiency of network management. Strassner explains how DEN and policy-based management can be used to direct the configuration and the allocation of network and systems resources according to your business policies. The DEN standard enables sharing and reuse of data among applications, and provides a standard way of representing management information and a unified object model to represent users, devices, and services. Strassner details how DEN will help optimize system resources, and enable the IT infrastructure to become cost-effective and operate more smoothly. He begins by discussing the problems facing network managers today, then defines a solution for these problems, and finally looks into the future requirements of network management products and devices.

    Viewers with access to the Internet, intranet and CD versions receive more than 40 Web links, featuring informative articles such as 'Directory Enabled Networking' 'Computer Associates: Merit Survey Finds Widespread Demand for Mainframe Class' 'New Dimensions of Project Management' and 'The Implications of Directory Enabled Networking.' In addition, white papers include: 'Designing and Implementing a High-Performance Infrastructure,' and 'The High Price of Network Downtime Gouges Enterprise Revenues.'

    Roles:
    Primary: Networks: Voice and Data
    Secondary: Architecture
    Tertiary: Data, Information and Knowledge Management

    Item no.: HL06180265
    Format: VHS
    Duration: 49 minutes
    Copyright: 2001
    Price: USD 195.00

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    Item no.: HL06180266
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    INTEGRATING E-FULFILLMENT AND SETTLEMENT IN THE ENTERPRISE

    by Gayle Humphrey

    How can my organization improve it's back-end operations? How can my organization integrate e-fulfillment and settlement capabilities into its IT infrastructure? What electronic settlement and fulfillment solutions are available?

    What keeps online customers coming back to buy? Most experts agree that it's not how flashy your site is, but how well you execute your back-end operations. Customers may want your product or service, but they also want quick and precise order-tracking; prompt credit card validation and exception handling; timely order delivery; flexible shipping policies; robust payment options; and quick error resolution. These capabilities fall within the domain of settlement and fulfillment. This program focuses on the implementation of these back-end processes, beginning with an overview and continuing with a discussion of possible solutions. The program then outlines a game plan for an organization to follow as it integrates e-fulfillment and settlement capabilities with its IT infrastructure. Supplementing the game plan are real-world examples and advice from two industry experts: Ted Toledano, CIO and co-founder of Miami, Florida-based BrandsMall International, an Internet retailer of consumer goods; and Craig Cunningham, president and CEO of Customer Integrated Solutions, an Alpharetta, Georgia-based consulting firm. By watching this program, you will learn how to select the right mix of electronic settlement and fulfillment tools to generate repeat business and achieve cost savings.

    Viewers of the CD, intranet and Internet versions receive more than 85 Web links, featuring articles such as "Promises Kept - The Challenge of E-Fulfillment,""E-Fulfillment Will Breed New Distribution Services," "The Interactive Marketplace: Business-to-Business Strategies for Delivering Just-in-Time, Mass-Customized Products," "Communities of Commerce: Building Internet Business Communities to Accelerate Growth, Minimize Risk, and Increase Customer Loyalty," and "Decisions, Decisions: Retail E-Fulfillment." In addition, there are white papers such as "Managing Secure E-Business," "Risk E-Business: Seizing the Opportunity of Global E-Readiness," "A New Generation of Data Mining Technologies," and "Is an E-Procurement Solution Right for You?"

    Item no.: NH06430279
    Format: VHS
    Duration: 53 minutes
    Copyright: 2001
    Price: USD 195.00

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    Item no.: NH06430280
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    IT ORGANIZATIONAL STRATEGIES, ROLES AND RESPONSIBILITIES

    by Gig Graham

    How can you create value with information technology? How can you enhance your IT career? What tools improve the alignment between business and technology? What is the best way to set and manage the expectations of business customers? How can you adjust your behavior to fit with customers' expectations? How can you use financial and operating metrics to quantify your progress? How can you meet the needs of your business? What is the best way to select partners that will help you be successful?

    Because IT functions as a service to the business, and not a line of business, many strategies exist for organizing this function to best serve the enterprise. But which strategy makes the most sense for different companies and varying business situations? In this program, Gig Graham, chief research officer of the Giga Group, Washington, DC, and Paris, France, presents four possible models for organizing IT, including patterns of how certain models have worked in different business situations. He discusses reporting structures, roles and responsibilities of key IT leaders, and the types of information that enable these leaders to carry out their assignments more effectively. The program includes case studies of the IT organizations of prominent companies. In addition, Tony Hai, director of project Services at National City Corporation, Cleveland, Ohio, discusses IT roles and strategies, and the models that apply to his IT organization.

    Viewers of the intranet, Internet and CD-ROM versions receive useful Web links, including "Alignment & High Performing Organizations," from The Delphi Group, "Benchmarking and Best Practices - News Bulletin LANL," as well as links to companies featured in the case studies. White papers, such as "Insights Into B2B Net Markets," "Knowledge Management and Organization Design." "Mastering a Business Aligned IT Strategy," and "The Structure of Organizational Knowledge" further explore IT functions as a service to the business.

    Roles
    Primary: Application Design and Development
    Secondary: Architecture
    Tertiary: Strategy

    Item no.: SZ06430291
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    Item no.: SZ06430292
    Format: VHS
    Duration: 45 minutes
    Copyright: 2001
    Price: USD 195.00

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    MANAGED SECURITY SERVICES

    by Martin Goslar

    What are the advantages of outsourcing managed security services? What are the technical underpinnings of managed security services? How are managed security services integrated into an organization's network infrastructure? Who are the key managed security services vendors? How do critical security issues affect the role of the IT department?

    No matter how well your network is protected, it will be the target of intruders in the near future, says security consultant Martin Goslar. Many organizations, acknowledging that network security is not a core competency, are outsourcing this function to third-party providers such as ISPs, ASPs, and consulting firms. According to Goslar, principal of E-PHD, Phoenix, AZ, the advantages of outsourcing managed security services (MSS) include cost savings, expertise, accountability, and relatively quick implementation. In this program, Goslar examines the technical underpinnings of these managed services, which can include firewalls, VPNs, intrusion detection, antivirus protection, and active content management. He also shows how these services are integrated into an organization's network infrastructure. In addition, Goslar identifies key MSS vendors, describes the scope of their product offerings, and reviews selection and evaluation criteria. The program also includes an interview with Al Huger, VP of Engineering at SecurityFocus.com, who discusses how critical security issues affect the role of the IT department. By watching this program, you will become familiar with current MSS features and learn an approach to evaluating vendors' strengths and weaknesses.

    For those with access to the CD, Internet and intranet versions, this program provides a selection of Web links, including articles such as, "Choosing Trustworthy Managed Security Services" from ZD Net and "Don't Get Burned: Outsourcing Your Firewall" from CNET, that explore the benefits and pitfalls of putting the responsibility for your network's security in another firm's hands. Vendor links highlight a few of the companies that are leading the way in this still evolving market while informative white papers such as "Six Questions to Ask Any Information Security Company" will help IT professionals navigate the managed security services market when they do decide to outsource security functions in their organizations. Also included is the WatchIT.com? Enterprise Security Glossary, which defines more than 150 commonly used enterprise security acronyms and terms.

    Roles:
    Primary: Security and Risk Management
    Secondary: Finance and Contracts
    Tertiary: Operations

    Item no.: NP06180337
    Format: VHS
    Duration: 38 minutes
    Copyright: 2001
    Price: USD 195.00

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    Item no.: NP06180338
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    MANAGING THE HIGH-PERFORMANCE INFRASTRUCTURE

    by Bob Jones

    What are the key business drivers of the high-performance infrastructure (HPI)? How will technology standards impact the development of the HPI? What is the relationship between infrastructure management and application development? Why are organizations moving to a centralized infrastructure model? What new skills will organizations require of IT professionals to manage the HPI? What are the four significant advantages of using a component-based architecture? Which questions should you ask while preparing a systems management strategy?

    Bob Jones, Managing Director of Answerthink, Incorporated, Miami, Florida, explains the business drivers of the network infrastructure, talks about overcoming management challenges, and provides a road map to a high-performance infrastructure, or HPI. Jones discusses management issues and infrastructure architecture and strategy, provides a case study, and offers recommendations for running a smooth network infrastructure. The program reveals what a successful systems management process looks like, what tools are needed to support these processes, and how the tools should be integrated with a management system to reduce cost-to-management. It also helps executives determine the best staffing model for their organization. In interview clips, John Ogrizovich, VP of IT Services for Houston, Texas-based Waste Management Incorporated discusses staffing and other pertinent infrastructure issues.

    Viewers of the CD, intranet and Internet versions receive more than 60 Web links, featuring articles such as 'IT Strategy: Hold the Methodology,' 'No Easy Task to Build e-Commerce Infrastructure,' 'Cover Your Assets,' 'Distributed Computing Infrastructure,' and 'Application QoS Networking Infrastructure for High-Performance, High-Reliability Web Operations.' In addition, there are white papers such as 'Preparing for Component-Based Development,' 'Performance Management for Distributed Systems,' 'Struggling With IT: The Growing Complexity of Information Technology,' and 'Solutions for the Second Wave of e-Business.'

    Roles:
    Primary: Strategy
    Secondary: Architecture
    Tertiary: Capacity Planning

    Item no.: EK06180355
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    Item no.: EK06180356
    Format: VHS
    Duration: 50 minutes
    Copyright: 2001
    Price: USD 195.00

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    MANAGING THE PEOPLE, PROCESSES AND TECHNOLOGIES FOR INTELLIGENT SUPPLY CHAINS

    by Vance Pool

    How is the administration of an intelligent supply chain affected by business partners? What staffing and personnel requirements does intelligent supply chain management require? What are the major costs involved in intelligent supply chain operation? What are the hardware and network requirements of intelligent supply chains? Should an organization outsource any supply chain management processes?

    Intelligent supply chain (ISC) management and administration are complicated by the different roles and characteristics of business participants - their authorization, location and priorities - and by the dynamic and complex technologies connecting them together. This program helps IT managers handle partner roles, operating responsibilities and the performance of an ISC. Vance Pool, business technology manager at Blue Circle Cement, presents the major choices and vendors involved in managing an intelligent supply chain. He also discusses costs involved and delves into personnel, hardware and network requirements for ISC management. He then looks at case studies of successfully and unsuccessfully managed supply chains. Pool also makes recommendations through a management action plan. The program will help IT managers determine the processes and technologies that should be controlled by the enterprise, and those that should be outsourced.

    For those with access to the CD, Internet, and intranet versions, this program provides an extensive selection of additional informative resources, including Web links, featuring Penton Publishing's "Daily Supply Chain News," as well as their "Supply Chain Article Archive" and "Total Supply Chain Resource Portal." Other in-depth articles, such as "Making the B2B Connection: Why, and How, Companies Are Linking to Their Customers and Suppliers" and "Negotiating Effective Service Level Agreements - SLAs", offer a broad range of related topical information. Valuable white papers include "The Six Sigma Revolution," "Strategies for Adding Value Throughout the Supply Chain," and "Virtual Private Markets: The Foundation for Next Generation B2B Solutions." The WatchIT Intelligent Supply Chain Glossary provided defines more than 200 commonly used ISC acronyms and terms.

    Roles:
    Primary: Relationship Management
    Secondary: Application Maintenance
    Tertiary: Networks: Voice and Data

    Item no.: HB06180361
    Format: VHS
    Duration: 48 minutes
    Copyright: 2001
    Price: USD 195.00

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    Item no.: HB06180362
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    MEASURING CORPORATE INFORMATION PRODUCTIVITY

    by Paul Strassmann

    What is information productivity? How can your organization calculate the productivity of IT investments? How can your organization increase information productivity? What are the measures of information management productivity? Can IT be effective without information productivity improvement? How should your organization track cost trends for better information productivity?

    Paul Strassmann, publisher and CEO of The Information Economics Press, New Canaan, Conn., and author of seven books on information economics, provides formulas for calculating the productivity of IT investments. Strassmann first defines productivity. He then discusses the economics of information management, defines information productivity and describes how to increase it. Strassmann also provides case studies from the private and public sectors. According to Strassmann, information productivity rather than capital productivity is the choice measure for the CIO. He also stresses that IT is effective only if information productivity improves. Viewers of this program will be able to determine the productivity of their organizations' IT investments.

    Viewers of the CD, intranet and Internet versions receive more than 45 Web links, including IT World's 'Productivity Paradox' page, and articles such as: 'Leading Lights: Knowledge Strategist Paul Strassmann'; 'Of Men and Machines'; 'Signs on Wall Street'; 'The Search for Productivity'; 'The Perverse Economics of Information'; and 'The Guru of Profitless Computing.' In addition, there are informative white papers, including two by Mr. Strassmann, entitled, 'The Value of Computers, Information and Knowledge' and 'Measuring and Evaluating the Productivity of U.S. Corporate Information Management.' There are also 29 charts and equations provided by Mr. Strassmann.

    Roles:
    Primary: Project Office
    Secondary: Application Maintenance
    Tertiary: Administration

    Item no.: FC06430369
    Format: VHS
    Duration: 35 minutes
    Copyright: 2001
    Price: USD 195.00

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    Item no.: FC06430370
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    MICROBROWSERS UNDER THE MICROSCOPE

    by Patrick McQuown

    How and why are microbrowsers different from desktop browsers? What must be done to integrate content from traditional browsers to microbrowsers? What compromises must developers make for different classes of devices, content and workflow services to users? How can you make smart decisions about WAP, the lack of standards and legal skirmishes in the volatile and immature microbrowser market?

    Developers must make compromises when developing browsers for different classes of devices. For example, microbrowsers ?browsers for handheld devices ?are evolving to support different usability patterns than exist on a conventional computer. But with each new generation of wireless handheld devices comes a different approach for presenting content and workflow services to users. The microbrowser market is volatile due to the immaturity of WAP, lack of standards, and legal skirmishes. In this program, Patrick McQuown, co-founder of the Washington, DC-based consultancy Proteus, looks at those issues and helps managers make smart decisions about microbrowser products and technologies. The program also looks at how microbrowsers must differ from desktop browsers, and how to integrate content from traditional browsers to microbrowsers. McQuown is joined by experts Nathaniel Jackson, CEO and founder, AdviceZone.com, Washington, DC, Saeko Tsuchihashi, COO and co-founder, AdviceZone.com, and Kim Fricke, vice president, P3 Systems, LLC, Fruitland ID, who share their experiences in developing microbrowsers.

    Microbrowsers Under the Microscope offers users more than 60 Web links on topics such as: WML, WAP, VXML, Bluetooth, and a variety of other issues in wireless technology. Subscribers to the CD-ROM and intranet versions will have access to documents such as: alm-Sized Computer Operating Systems: Windows CE vs. Palm OS: An Objective Comparison?and "Pocket-Sized Computing for Mobile Industry Professionals.?br>

    Roles:
    Primary: Networks: Voice and Data
    Secondary: Asset Management
    Tertiary: Chief Technology Officer and Technology Research

    Item no.: NC06430375
    Format: VHS
    Duration: 40 minutes
    Copyright: 2001
    Price: USD 195.00

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    Item no.: NC06430376
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    MODERN INFRASTRUCTURE MANAGEMENT TECHNOLOGIES

    by Gig Graham

    What threats are undermining the common architecture shared by virtually all network and systems management technologies? What are the four features that will comprise the new network architecture? Why do Web-enabled business opportunites demand a flexible infrastructure? How will organizations compensate for the weaknesses of the Simple Network Management Protocol (SNMP)? What role will usage accounting play in the new network management schema? Why will IT be required to focus on policy and bandwidth management?

    Gig Graham, research fellow and board member of GigaGroup, Washington, DC, and Paris, France, explains how emerging forces are combining to undermine the common architecture shared by virtually all network and systems management technologies. In order to cope with these forces, Graham says, a new network and systems architecture will be required. According to Graham, the new architecture will have the following four features: an intelligent software backplane; an integrated approach to managing objects, their behavior, and their performance; security and usage accounting applications; and a focus on the active management of and compensation for the inherent unreliabilities of IP and Web-enabled business applications. In addition, Graham explains how this new architecture will evolve, and identifies the companies most likely to drive these changes. Finally, he offers recommendations on how to benefit from the new architecture. By watching this program, corporate IT architects will be prepared to handle the choices they'll face in managing and upgrading enterprise infrastructures.

    For those with access to the CD, Internet and intranet versions, this program provides a selection of Web links, including articles such as, 'Configuration Management Standards Menagerie' from Network Computing that explore the issues surrounding the move away from the classical network architecture. White papers include: 'Better Network Management Through SNMP,' which explore the technologies behind the classical architecture and why they may not meet the future needs of your organization. The printable Enterprise Infrastructure Glossary compilation offers definitions for more than 200 commonly used enterprise infrastructure terms.

    Roles:
    Primary: Architecture
    Secondary: Networks: Voice and Data
    Tertiary: Internal Consulting

    Item no.: AC06570389
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    Item no.: AC06570390
    Format: VHS
    Duration: 44 minutes
    Copyright: 2001
    Price: USD 195.00

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    NEW FEATURES OF ORACLE8I AND ORACLE9I

    by Donald Burleson

    What are the major technical enhancements of the new releases of Oracle? How can these new features be applied to their organizations to improve the functionality and speed of their systems? How do these Oracle features relate to e-commerce, data warehousing, and very large databases?

    According to independent Oracle database expert Donald Burleson, this powerful and comprehensive software platform now offers a bewildering array of rich and complex new features. But becoming familiar with its new capabilities can be a daunting task. This presentation is indispensable for the IT manager who needs to know how to separate marketing hype from reality to exploit the new features of Oracle 8i and 9i. In this session, Burleson covers all of the major technical enhancements of the new releases of Oracle. He provides viewers with a high-level understanding of how these new features can be applied to their organizations to improve the functionality and speed of their systems. By watching this program, viewers will gain in-depth technical knowledge of the new Oracle features and how they relate to e-commerce, data warehousing, and very large databases.

    Viewers of the CD, Internet or intranet versions have access to Web links such as: 'Analyzing Oracle's Database Clustering Innovation,' an article on how technology in the Oracle 9i database management system is aimed at e-commerce Web sites; 'Custom Fit,' an article on how personalization can improve productivity and usability in portals while providing key marketing advantages; 'Oracle FAQ,' a site with numerous links; 'Oracle Security, Backup and Recovery, Performance Tuning'; 'Oracle: Powered by XML and Java,' with focus on advantages of storing XML in an Oracle8i database; 'Real-Time Recommendation Engine Architecture: A Feature in the Oracle Personalization Software'; and 'What is Your Oracle SQL Optimizer Philosophy?,' an article by the presenter Donald Burleson on making very important decisions about your philosophy regarding SQL tuning. White papers include: 'XML: The Foundation for the Future,' by Mike Hogan; and RFC 2138, on 'Remote Authentication Dial In User Service.'

    Roles:
    Primary: Application Maintenance
    Secondary: Data, Information and Knowledge Management
    Tertiary: Architecture

    Item no.: SC06180397
    Format: VHS
    Duration: 49 minutes
    Copyright: 2001
    Price: USD 195.00

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    Item no.: SC06180398
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    ORACLE SQL TUNING SECRETS

    by Donald Burleson

    How does an organization create a plan of attack for SQL tuning? What are the tricks for changing its execution plans? How can an organization make Oracle SQL statements perform quickly and efficiently? How can an organizaiton uncover the internal execution plan for Oracle SQL? How can an organization learn how to extract top performance from the application?

    Independent Oracle database expert and author Donald Burleson cuts through the complexities of this challenging application and details a plan of attack for SQL tuning. Oracle SQL is arguably the most popular database interface language in the world, and IT professionals need to understand the secret tricks for changing its execution plans. In this program, Burleson reveals his secrets - based on years of experience - for making Oracle SQL statements perform quickly and efficiently. The presentation also shows how to uncover the internal execution plan for Oracle SQL, and how to adjust the execution plan for optimal performance. If you write Oracle queries, this program is indispensable for learning how to extract top performance from the application.

    For those with access to the CD, Internet and intranet versions, this program provides a selection of Web links, including articles such as, 'Getting the Most From Oracle's Cost-Based Optimizer' from Akadia Information Technology, which explore how DBAs can tune their SQL statements to make the most of the Oracle database's complex features. White papers include 'Tuning Packaged Software and Production Applications' which illustrates how to identify and modify the SQL statements that are slowing down Oracle processes.

    Roles:
    Primary: Data, Information and Knowledge Management
    Secondary: Application Maintenance
    Tertiary: Architecture

    Item no.: EH06180409
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    Item no.: EH06180410
    Format: VHS
    Duration: 47 minutes
    Copyright: 2001
    Price: USD 195.00

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    PERSONALIZATION, LEARNING AND GUIDANCE TECHNOLOGIES

    by Donald Burleson

    What are the tools for building customer service applications? What are the architectures of different customer service applications? What technologies are appropriate for each type of customer service application? How is customer service technology used to monitor customer behavior? How are guidance systems being adapted to a Web interface? How can adaptive technologies like intelligent agents be integrated with customer service applications? What are the challenges involved in Web personalization?

    Tools for building customer service applications range from media-handling (voice, data, fax) to routing (call distribution, fax management) to verification/validation (computer telephony integration, status processing) to case-handling (personalization, case-based reasoning). In this program, Donald Burleson, principal of Burleson Enterprises, a computer consultancy based in Kittrell, NC, describes architectures for different customer service applications, and positions the appropriate technologies for each application. Burleson presents the pros and cons of each technology, and explains how it is used to monitor customer behavior. In addition, Burleson explains how conventional technologies, including guidance systems, are being adapted to a Web interface. The program also shows how modern technologies, such as intelligent agents and other types of adaptive technologies, can be integrated with current customer service applications. Burleson also explains how implementation will impact the IT function.

    Personalization, Learning and Guidance Technologies offers viewers more than 70 useful Web links to sites and articles, such as: 'Don't Let Web Apps Get Stuck in a Silo'; 'Web Personalization Will Place Integration Onus On IT'; and a Speech-Enabled Interactive Voice Response Systems Tutorial. The CD ROM and intranet versions also offer white papers and documents, such as: 'Analytical Applications Defined'; 'Critical Success Factors for Data Warehouse Engineering'; 'Enhancing Internet Search Engines to Achieve Concept-Based Retrieval'; and 'Online Personalization for E-Commerce.'

    Roles:
    Primary: Architecture
    Secondary: Web Development
    Tertiary: Data, Information and Knowledge Management

    Item no.: CP06180415
    Format: VHS
    Duration: 50 minutes
    Copyright: 2001
    Price: USD 195.00

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    Item no.: CP06180416
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    PLANNING, IMPLEMENTING AND DEPLOYING ENTERPRISE PORTALS

    by Gayle Humphrey

    What are the features and benefits of a portal? How does an enterprise best go about selecting a vendor? What are the specific steps required for portal planning, implementation and deployment? How are data services specified, and how are collaborative tools chosen? What about designing the interface? How are security requirements determined? How do organizations successfully implement enterprise portals?

    Carl Frappaolo, executive vice president and co-founder of the Delphi Group, a Boston, Massachusetts-based IT market research firm and consultancy, and Mark Hill, vice president of business portals at Divine, Inc., a portal infrastructure software provider in Fairfield, Connecticut, explain why enterprise portals have become strategic access points for business partners, employees, and customers looking for communication and collaboration services, information, and applications. According to these experts, the key to a portal's success is in clearly defining the audience and the scope of the content and services that will be accessed. This program discusses portal features, benefits and vendor selection. It outlines specific steps required for portal planning, implementation and deployment, including: determining the audience; identifying internal and external content; specifying data and transactional services; choosing collaborative tools; designing the interface; developing the integration architecture; deciding on access mechanisms and devices; determining security requirements; and specifying support policies. The program also includes examples of organizations that have successfully implemented enterprise portals.

    Viewers of the intranet, Internet and CD versions receive Web links such as: '15 Rules for Enterprise Portals,' an industry insight into the reality of enterprise portals; 'The Best Security Portals,' with numerous links on portal security; 'Companies See The Vision In Portals'; 'Corporate Portals,' with numerous links to articles; 'Using Information Portals in the Enterprise,' an in-depth article on enterprise information portals and their dual roles as collaborative processing EIPs and decision processing EIPs; 'How to Pick the Best Portal,' with information on the best way to select which features to look for among the many available portal solutions. White papers include: 'The Problems With Portals.' by Visual Numerics; 'The Power of Portals.' by Doug Bordner; and 'Enterprise Information Portals: The Building Blocks of Tomorrow's Intranets,' by Michael Corcoran.

    Roles:
    Primary: Application Design and Development
    Secondary: Data, Information and Knowledge Management
    Tertiary: Asset Management

    Item no.: HH06430417
    Format: VHS
    Duration: 52 minutes
    Copyright: 2001
    Price: USD 195.00

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    Item no.: HH06430418
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    PLANNING, IMPLEMENTING, AND DEPLOYING THE E-CONTACT CENTER

    by Gayle Humphrey

    Bryant Downey, chief technology officer and co-founder of Cintech Solutions, a Cincinnati, OH-based developer of contact center systems, and Elizabeth Herrell, research director for Giga Information Group? Inc. in Cambridge, MA, describe the technologies and processes implemented in a successful e-contact center. Once limited to providing phone support for customers, the modern e-contact center now acts as the hub for integrating all customer contact, including phone, fax, e-mail, and Web communications. The benefits of integration include faster and more accurate handling of customer service requests; more complete information about a customer's contact with the organization; greater ability to tailor products and services to customers' needs; and reduced customer service costs. This program identifies the steps involved in developing and deploying e-contact center technologies, including: defining service offerings and service levels; choosing e-contact tools and vendors; establishing infrastructure parameters; integrating technologies into the existing network; testing and tuning response systems; and implementing measuring, monitoring and reporting systems.

    Viewers with access to the CD and online versions of this program have access to a number of program-related white papers and numerous Web links. White papers include: 'E-Contact Centers: The Front Door to E-Business'; 'Creating Balanced Measures in a Multichannel World'; 'NetVIA: An IP-Based, Multimedia, E-Contact Center Solution'; 'Outsourcing the Customer Call Center'; 'Quality of Service and Voice over IP in Contact Centers'; 'The Econometrics of a Cost Center'; and 'Win, Win, Win: Call Center Management Practices.' Web links include: 'Call Centers of the Year'; 'Contact Center ROI for Voice Over IP'; 'CRMXchange: Gateway to the Contact Center', 'CRM, and Customer Care Community'; 'Expecting the Unexpected'; 'Readying Your Front Lines'; 'The Customers Always Write'; 'Call Center Depot Home'; 'Oversee Customer Service Processes - Bcentral Small Business Solutions'; and 'The CRM Zone - Call Center Magazine.'

    Item no.: NA06570419
    Format: VHS
    Duration: 48 minutes
    Copyright: 2001
    Price: USD 195.00

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    Item no.: NA06570420
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    PORTALS: THE NEW CORPORATE WEB

    by Rick Adamson

    What impact has the Web had on information management? How do corporate portals help companies tame information? How can the new portal technologies help manage the mounds of information employees face each day? What is the enterprise information portal, or EIP? What advances have been made in user interfaces, search engines, and other technologies and applications that can help organizations make better use of their data?

    David Folger, vice president, Web and Collaboration Strategies for the Connecticut-based META Group research and consulting firm; and Karen Donoghue, founder and principal for user interface design strategists HumanLogic in Massachusetts, discuss the impact the Web has had on information management and how corporate portals help companies tame this information. The program shows how new portal technologies can help manage the mounds of information employees face each day. It focuses on the enterprise information portal, or EIP, as well as advances in user interfaces, search engines, and other technologies and applications that can help organizations make better use of their data. This program will benefit any business that relies on business intelligence, knowledge management, enterprise resource planning (ERP), and customer relationship management (CRM) tools to gather critical data.

    Viewers of the CD, intranet and Internet versions receive more than 55 Web links, featuring articles such as, '25% of All Web Spending Goes for Intranets,' 'Contemplating Portal Strategies - Telecommunications,' 'Convio Launches First CRM System Designed for Nonprofit Sector,' and 'Building a Portal Experience.' In addition, there are informative white papers such as, 'Building Solutions for Total Business Integration,' 'Enterprise Information Portals: Meeting the Needs of Technology and Business,' and 'The Emerging Enterprise Information Portal Market: An Overview of the Key Issues and Trends Impacting Adoption.'

    Roles:
    Primary: Data, Information and Knowledge Management
    Secondary: Relationship Management
    Tertiary: Web Development

    Item no.: NF06180421
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    Item no.: NF06180422
    Format: VHS
    Duration: 49 minutes
    Copyright: 2001
    Price: USD 195.00

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    SECURING XML IN THE ENTERPRISE

    by Robert Eckstein

    What are some of the benefits of using XML? What are some of the problems XML has with security? What are some of the more common cryptography problems, and what are their solutions? What are some common problems businesses face on the Internet? What is the future of XML and security on the Internet?

    XML's plain-text format makes it a good choice for creating and delivering documents on the Web, states Robert Eckstein, programmer and author at Sebastopol, CA-based publisher O'Reilly and Associates. But this advantage also raises some serious concerns about security. Thus, encryption mechanisms are necessary to ensure data integrity, authentication, and nonrepudiation. In this program, Eckstein explains the benefits of using XML and examines key cryptographic approaches to XML data security, including one-way hashes, public and private key algorithms, and digital signatures. He demonstrates why securing XML data is not the only problem that businesses face on the Internet. Eckstein continues by describing the new XMLenc standard from the W3C that attempts to address some of these problems. He concludes by talking about the future of XML and data security on the Internet. With the U.S. government easing restrictions on exporting cryptographic algorithms, business can now use some of most powerful functions available to protect their data. This program will show you how these technologies work and how you can effectively integrate cryptographic algorithms to secure your organization's XML data on the Internet.

    Viewers of the CD, intranet and Internet versions receive more than 60 Web links, featuring articles such as "XML and How to Secure It," "XML: More Than Just A Quick Fix," "When XML Gets Ugly," "Vendors Propose XML Security Method," and "XML: The Foundation for the Future." In addition, there are white papers such as "Introduction to XML," "The XML FAQ," "The Evolving Role of XML," and "Security: What Is It and How Much Do I Need?"

    Roles:
    Primary: Web Development
    Secondary: Application Design and Development
    Tertiary: Security and Risk Management

    Item no.: GZ06570449
    Format: VHS
    Duration: 42 minutes
    Copyright: 2001
    Price: USD 195.00

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    Item no.: GZ06570450
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    SPURRING CREATIVITY TO BETTER SERVE YOUR CUSTOMERS

    by Randy Pausch

    What is Moore's Law? How has technology made information more accessible? What skills are useful in building virtual worlds? How do others handle customer service? What are virtual worlds? How can artists and engineers combine to fuel the creative process?

    Computers and the Internet have combined to form a new medium that redefines the creative process in today's business world. This program attempts to show IT leaders why it pays to think differently and try new initiatives. Randy Pausch, professor and co-director of the Entertainment Technology Center at Carnegie Mellon University, Pittsburgh, Pa., looks at issues such as virtual reality and team building in a thought-provoking manner. Pausch discusses the way computers have become ubiquitous and are showing up in all kinds of places; how the World Wide Web should be embraced as a new medium; and the way artists and engineers can combine to fuel the creative process. He also gives a demonstration of the Virtual Worlds course he teaches at Carnegie Mellon.

    Viewers of the CD-ROM, Internet and intranet versions of the program will be able to access interesting Web links that include explanations of virtual reality technology offered by the University of New Hampshire and the Computer Science Department of the Naval Postgraduate School. Also included are links to sites that offer views from live Web cams, such as 'The World Map of Live Webcams.' Links to articles include: 'Customer Service: A Different Perspective,' which examines the challenges in customer service, and suggests steps that can be taken to meet these challenges; and 'Providing Good Customer Service.' White papers include: 'A Brief Architectural Overview of Alice, a Rapid Prototyping System for Virtual Reality' and 'Virtualized Reality: Constructing Virtual Worlds From Real Scenes.'

    Roles:
    Primary: Relationship Management
    Secondary: Application Design and Development
    Tertiary: Web Development

    Item no.: RE06570473
    Format: VHS
    Duration: 54 minutes
    Copyright: 2001
    Price: USD 195.00

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    Item no.: RE06570474
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    STRATEGIES FOR INTEGRATING CUSTOMER SYSTEMS

    by Pat Murphy

    Why is it important for companies to offer web-based, integrated, multi-channel customer service? How can companies prepare for the intersection of e-business and customer service? What tools and technologies should be considered for application integration? What are the primary business functions of an integrated customer service system? What are the core applications for integrated customer service? What are the merits and dangers of buying and building a customer service solution versus outsourcing? dWhat are the critical IT roles for integrating customer systems?

    To meet the demands of online customers and trading partners, leading companies are merging call centers, e-mail centers, Web centers and other customer service channels into an integrated customer contact center. This approach can improve customer relationships by providing customers with a common level of service across channels. It also offers companies a common view for understanding the customer - a competitive imperative in today's high-tech digital economy. This program looks at effective ways for companies to prepare for the intersection of e-business and customer service. It covers business functions of integrated customer service solutions, technology considerations for applications and integration, and critical roles for the integration. Rene White, senior vice president at eConvergent, a Pleasanton, California-based business solution provider specializing in eCRM, talks about customer service applications and technologies. Adam Klaber, managing partner of PricewaterhouseCoopers' Customer Relationship Management practice in the Americas, New York, N.Y., adds insights on the importance of seamless customer service centers.

    Strategies for Integrating Customer Systems includes more than 60 Web links to relevant Web sites and articles, such as: 'A Senior Management Guide to Technology for Creating a Customer-Centric Business'; 'E-Commerce: All About Customer Relationship Management'; and 'Internet-Based Customer Service: Miracle or Migraine?' In addition, the intranet and CD-ROM versions of the program offer subscribers more than 20 white papers and documents, such as: 'Analytical Applications Defined; Effective Communication and Information Sharing in Virtual Teams'; and 'How Knowledge Management Drives Competitive Advantage.'

    Roles:
    Primary: Program Office
    Secondary: Web Development
    Tertiary: Data, Information and Knowledge Management

    Item no.: DJ06570485
    Format: VHS
    Duration: 50 minutes
    Copyright: 2001
    Price: USD 195.00

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    Item no.: DJ06570486
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    STREAMING MEDIA TECHNOLOGIES

    by Jeffrey S. Rule

    What are the challenges and solutions of producing and delivering streaming media? How are the corporate and the consumer markets set up to correctly execute streaming media technologies? What are the major issues to examine when implementing streaming media technologies? What is the impact of streaming media in the IT organization? Where is streaming media technologies headed in the future?

    Jeff Rule, director of technology and strategy at Loral Cyberstar Corporation, Rockville, MD, will help you become familiar with streaming media's technology, industry players, impact on IT, and future direction. This program looks at both the challenges and solutions of producing and delivering streaming media in its latest incarnation. Rule's presentation covers bandwidth issues, major vendors, standards, trends, and corporate and consumer uses for streaming media. Costs, cultural changes, and other various challenges are dealt with as well. An interview with technology journalist John Townley, senior feature writer at Streaming Media Magazine and www.streamingmedia.com, adds in-depth analysis of the streaming media terrain and forecasts where the technology is headed.

    Viewers of the CD-ROM, Internet and intranet versions of the program can easily access Web pages that include: "Creating Convergence," from Scientific American, an article on the goal of uniting audio, video and data communications in a single source; "E-Learning Branches Out," from InformationWeek.com, that is an in-depth examination of how companies are using Web-based training for employees; and "Streaming, Screaming Media Servers, from Sm@rtPartner, for which the authors tested and compared streaming multimedia products from Windows Media and RealNetworks. White papers include: "Delivering on the Promise of Internet Streaming Media," from Cacheflow; "Motion Pictures on the Net: Streaming Media Industry, Technology, and Early Adopters"; and "Worldcast Case Study," from Loral Cyberstar, which describes the company's satellite-based Internet solutions.

    Roles:
    Primary: Web Development
    Secondary: Application Design and Development
    Tertiary: Application Maintenance

    Item no.: DC06430489
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    Item no.: DC06430490
    Format: VHS
    Duration: 38 minutes
    Copyright: 2001
    Price: USD 195.00

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    SUPPORTING REMOTE AND GEOGRAPHICALLY DISPERSED EMPLOYEES

    by Robert Moskowitz

    What is the best way to set up a network to support people working together from many different locations? What are the types of services required when setting up a network? What are the necessary network connections? What are the security requirements in setting up a network? Which data storage and management methods should you choose? What are some key dispersed networking issues? What are the necessary tools in setting up a home office?

    In many regions, telecommuters make up as much as 10% of the workforce, according to Robert Moskowitz, founder and president of the American Telecommuting Association, Washington, DC. To support these home workers, as well as employees in central and satellite offices and those on the road, organizations need a network that can deliver resources and support collaboration no matter where their people are located. In addition, the network must achieve this goal while balancing a variety of important elements, including user needs, bandwidth requirements, and the costs of appropriate technology. In this program, Moskowitz, the author of hundreds of magazine articles on computers and networking, outlines a game plan for systems support of a dispersed organization. He explains how to define the types of services required; choose your network connections; determine access methods; set security requirements; choose data storage and management methods; and select application deployment models. Moskowitz also discusses how to monitor network traffic patterns and trends, and how to back up highly sensitive data. The program also includes an interview with Warren Ayers, senior manager, teleworking solutions, for Nortel Networks, Fall Branch, TN, and a telework demonstration with Joel Lueck, telecommuting product development expert with Nortel. Both Ayers and Lueck have several years of experience in the telework sector.

    Viewers of the CD, intranet and Internet versions have access to links such as: Telecommuting Column, with many articles on successful telecommuting; VPN News, from NetworkWorld Fusion; "Nortel Gleans Best Practices From Teleworkers," an article on how Nortel obtains and implements feedback from teleworkers; "Voice Services Redefine Telecommuting," which examines voice-over broadband services for telecommuting and connecting small satellite offices; "ISDN for Telecommuters," on what ISDN is and what it can do as a communications tool for telecommuters; Mobile and Wireless Computing, a site for researchers and practitioners in the field of mobile and wireless computing. White papers include: "Disaster Recovery Planning Encourages Better Management Decisions," by M. E. Kabay, Ph.D; "Variations on Alternative Office Strategies Now Taking Hold," "Preventative Maintenance: Problem Solving for Telecommuting," and "The Global City and the Global Village(s)," all by Robert Moskowitz.

    Roles:
    Primary: Networks: Voice and Data
    Secondary: Architecture
    Tertiary: Application Design and Development

    Item no.: PE06180493
    Format: VHS
    Duration: 51 minutes
    Copyright: 2001
    Price: USD 195.00

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    Item no.: PE06180494
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    TECHNOLOGIES BEHIND THE CUSTOMER INTERFACE

    by David Turbide

    What are the trends driving CRM technology? What are the characteristics of CRM technology on the IT staff? What are the problems with Web-enabling existing customer service applications? What types of CRM product offerings are available? What are the major challenges in leveraging CRM technology? Is it best to upgrade or replace existing support applications? What are the short-term and long-term effects of CRM technology?

    Customer satisfaction and loyalty are much harder to achieve and maintain in today's hypercompetitive environment. Corporations are often overwhelmed by the technologies required to provide customers with the ability to self-service their need for product, configuration, and order-status information. Some technologies designed for interactive voice response may not produce the same results when integrated with Web applications. Other technologies attempt to automate e-mail responses, but may not offer the results provided by case-based reasoning applications. In this program, David Turbide, editor-in-chief of Midrange Enterprise, a Penton Media Publication based in Cleveland, Ohio, discusses the trends driving these technologies, their characteristics, and their impact on the organization and the IT department. Cia Romano, president of Exponent Media, Tucson, Ariz., adds tips on making Web sites customer-friendly.

    Viewers of the CD, intranet or Internet versions have access to links such as: CRM Guru, a portal that is directed toward specific information about CRM; 'Introduction to EDI - A Primer'; 'Developments in Back-Office Front-Office Integration,' an article on how the development of EAI tools may revolutionize both front office applications and their integration with the back office; Enterprise Resource Planning Research Center, 'Articles on Usability,' by Human Factors International, which deals with usability issues when creating Web sites. White papers include: 'Enterprise Catalog Management,' an executive white paper from Zygon; eStrategies: 'Focus on the Customer by Ann Grackin,' executive VP at Avicon; 'IT Efficiency and Business Value,' by Alan Gonchar, president of Compass America Inc.; 'Letting Go Your Inhibitions to E-Business,' by Dave Schuette, director of e-Business Solutions at Paragon Computer Professionals; 'Web Services: Computing's Fourth Wave,' by Frank Moss, co-chairman of Bowstreet, Inc.

    Roles:
    Primary: Program Office
    Secondary: Application Design and Development
    Tertiary: Chief Technology Officer and Technology Research

    Item no.: GD06180499
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    Item no.: GD06180500
    Format: VHS
    Duration: 48 minutes
    Copyright: 2001
    Price: USD 195.00

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    TURNING LEGACY SYSTEMS TO THE CUSTOMER

    by Gayle Humphrey

    How do we define customer self-service? What industry and societal trends are driving the need for customer self-service? What processes are most effective in exposing legacy applications to customers for self-service? What are the major challenges of Web-enabling legacy systems? What are the first steps companies should take when Web-enabling customer service systems? What are the technology options for bringing legacy systems to the customer? What security issues need to be addressed when exposing legacy systems to the customer?

    Most legacy customer service systems were designed for trained customer service representatives, or CSRs. They were not designed to support queries directly from a customer. These systems depend on the CSR to filter important information to which they have access, such as credit history, pricing concessions, inventory irregularities, order status, and information about other customers. As those systems are turned to face the customer, workflows, business rules and technical designs need to be modified to ensure a quality customer experience. This program presents a six-step game plan for turning systems outward to face the customer. In addition, it features practical advice and proven examples from two industry experts: Dave Turbide, editor-in-chief of Midrange Enterprise, a Penton Media Publication based in Cleveland, Ohio; and David Holmes, senior vice president of Jacada Limited, an Atlanta, Georgia-based provider of e-business infrastructure software. After watching this program, IT managers will have a clear understanding of the processes that are effective in exposing legacy applications to customers for self-service.

    Viewers with access to the CD, Internet and intranet versions of this program are provided with a selection of related white papers and more than 60 Web links. The Web links provide an extensive selection of valuable resources, including 'Legacy Systems Must Support Key Business Initiatives'; 'Data and Web Engineering: Business Rules and Workflow'; 'Customer Service Needs a Personal Touch'; and 'Dot-Coms Fail Customer Service Test.' The program also provides a special Customer-Facing Systems Series glossary in printable PDF format. White papers include 'Java or HTML: Choose Your Weapon for E-Business Success' and 'The Benefits to E-Business of Live Internet Customer Care.' Other papers are 'A Ten-Step Guide to a Successful Customer Relationship Management Solution'; 'The Convergence of CRM and e-Business: How Does It Affect Your Business?' and 'Online Personalization for E-Commerce.'

    Roles:
    Primary: Project Office
    Secondary: Application Design and Development
    Tertiary: Architecture

    Item no.: FP06570515
    Format: VHS
    Duration: 47 minutes
    Copyright: 2001
    Price: USD 195.00

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    Item no.: FP06570516
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    UNDERSTANDING GLOBAL E-BUSINESS TECHNOLOGIES

    by Jonathan Kessler

    What technologies are required to facilitate global e-business? What solutions are available for handling payments in multiple currencies? What solutions are available for language translation? How can an organization design it's Web site to appeal to global users? How can an organization familiarize itself with different cultures?

    One of the major corporate benefits of the Internet is that it facilitates business transactions across international borders. But doing global business over the Internet requires a company to embrace new technologies. In this program, Jonathan Kessler, vice president of Business Development for DCTI, e-Payment Services, San Francisco, CA, explains those global e-business technologies and tools. He looks at international payment systems, multilanguage browsers and search engines, and document and speech translation products. The program examines these issues from a commerce perspective with particular attention paid to payment systems. The program also includes interviews with Joseph Sun, CEO of e21corporation, Freemont, CA, and Garland Wong, CTO of Kinzan, Carlsbad, CA, who provide insight as well as case studies of the technology challenges companies undergo while tackling global e-commerce.

    Viewers using the CD, intranet or Internet version have access to highly informative links such as: AboveNet Communications Home Page; Alan Wood's Unicode Resources; "Designing a Globalized and Localizable Web Site"; "International Payment Systems Solutions"; "How to Prepare Your Web Site for Localization"; Exodus Communications Inc. Home Page; and many more. Some pertinent white papers include: "Alternative Payment Methods,""Fraud Control."by DCTI; "Globalization: Challenges and Opportunities,"and "Understanding Global E-Business Technologies."

    Roles:
    Primary: Application Design and Development
    Secondary: Web Development
    Tertiary: Strategy

    Item no.: CT06180523
    Format: VHS
    Duration: 36 minutes
    Copyright: 2001
    Price: USD 195.00

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    Item no.: CT06180524
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    UPDATE: MIDDLEWARE AND MESSAGING TECHNOLOGIES

    by Andre Yee

    What role do messaging and other core technologies play in the integration of an organization e-business? What is message oriented middleware (message queuing middleware)? What are the benefits and architecture of message queuing middleware systems? What is Java Message Service (JMS) and why has it been so widely adopted? What are integration brokers and how are they taking integration to the next level? How is XML used in B2B integration? What are some key emerging XML standards that pertain to integration?
    To survive, e-businesses must become more efficient by integrating and automating end-to-end business transactions, according to consultant and author Andre Yee. But many networks that carry these communications, including the Internet, provide no supporting services for e-business integration. Instead, key technologies built on messaging, workflow, and distributed components have emerged to provide the infrastructure needed for integration to occur. In this program, Yee identifies these technologies, including message queuing middleware, integration brokers, and XML. He explains how they work, the roles they play in e-business integration, and how they are implemented. Along the way, Yee describes the leading vendors and products, and offers suggestions on how to evaluate and select solutions in each category. In addition, Yee, who most recently served as vice president, R&D, for SAGA Software, a leading provider of e-business integration solutions, offers insight on the future direction of these technologies. By watching this program, you will learn how middleware and messaging technologies enable critical e-business integration processes.

    Viewing of the Internet, intranet and CD versions receive links such as: "Analyst's Corner: Trends in E-Business Integration"; "E-Business Integration Archive," a series of articles covering various aspects of e-business; EAI Journal, a resource for e-business and application integration; "Integrating the Best Middleware Technologies," which discusses a middleware solution that combines the benefits of all types of middleware technology. EbizQ.net, a portal for e-business integration; and "ERP," an intriguing article from Information Week. White papers include: "The Future of Information Systems: Leadership Through Enterprise Integration," by Ravi S. Kalakota; "Message Brokering: Should You Bet Your Business on It?," by Les Yeamans; "Asynchronous vs. Synchronous Processing: A Comparison Using ODBC and MQSeries," by John Paulson; and "Building Distributed Applications with Message Queuing Middleware," by Peter Houston of Microsoft Corporation.

    Roles:
    Primary: Chief Technology Officer and Technology Research
    Secondary: Architecture
    Tertiary: Strategy

    Item no.: RT06430543
    Format: VHS
    Duration: 45 minutes
    Copyright: 2001
    Price: USD 195.00

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    Item no.: RT06430544
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    UPDATE: MODERN WEB PROGRAMMING LANGUAGES

    by James Tauber

    What are markup languages and why were they developed? Which markup languages helped spawn XML? How are XML and other markup languages solving business problems? How will markup language technologies affect IT organizations and what should you do to prepare for these changes?

    The evolving role of the Web in e-commerce is having a profound effect on the programming languages used to develop content and facilitate transactions. As Web access becomes available on pagers, cell phones, PDAs, and Internet appliances, programming tools must keep up to extend Web functionality to these alternative devices. But enterprises must also grapple with larger questions, such as how to represent documents electronically so that they are not tied to a particular application, device, or context. In this program, James Tauber, director of XML technology for Bowstreet, Portsmouth, NH, explains how XML and markup languages are solving these business problems. He provides background on markup languages, outlines the benefits of separating content and presentation, and describes forerunners to XML, such as HTML. Turning his attention to XML, Tauber discusses data formats, vocabularies, schemas and schema languages, stylesheets and transformations, and Web services and business Webs. In addition, he explains how these technologies will affect IT organizations - and what you should do to prepare for these changes.

    For those with access to the CD, Internet and intranet versions, this program provides a selection of Web links, including articles such as, "Will UDDI Make B2B Connections Universal?" and "The Emperor Has New Clothes: HTML Recast as an XML Application," which explore how XML is changing the way businesses must address development issues for both B2C and B2B e-commerce. Additional links explore emerging standards, such as XSLT and the Transaction Authority Markup Language, while informative white papers including, "XML Namespaces" and "Current Style Sheet Standards" dig deeper into the programming languages being used on the Web today and where the evolution of new Web technologies will take them.

    Roles:
    Primary: Web Development
    Secondary: Application Design and Development
    Tertiary: Application Maintenance

    Item no.: ZL06570545
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    Item no.: ZL06570546
    Format: VHS
    Duration: 43 minutes
    Copyright: 2001
    Price: USD 195.00

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    VALUE NETS: BREAKING THE SUPPLY CHAIN TO UNLOCK HIDDEN PROFITS

    by David Bovet

    How can an organization respond to customers' choices rapidly? How does a strategic business model built around "value nets" facilitate response to customers' needs? How do value nets connect customer needs to component sources, product assembly, rapidly delivery mechanisms, and support services? Do "value nets" increase customer satisfaction and revenues with rapidly delivered products or services?

    Responding quickly to customer choices requires a new approach to business design - a strategic model that revolves around the creation of "value nets." In this presentation, David Bovet, vice president of the supply chain strategy team of corporate-strategy firm Mercer Management, explains the concept of value nets. He looks at companies that have changed their business design to build profitable value nets. Bovet explains how these value nets are tightly woven to connect customer needs to component sources, product assembly, rapidly delivery mechanisms, and support services. The end result is a rapidly delivered product or service that leads to increased customer satisfaction and revenues. The information in the presentation comes from a book of the same name co-authored by Bovet and his Mercer partner, Joseph Martha.

    Viewers with access to the CD, Internet and intranet versions of this program have access to a number of program-related white papers and more than 50 selected Web links. White papers include the Supply Chain Council's "Supply Chain Operations Reference Model Overview" and The Business Forum's "Where to in the New Economy?" Other papers are "Building Successful Intelligent Supply Chains," "Create a Roadmap for E-Business Intelligence," "Enterprise Resource Planning: What's There in It!," "The Real Point of Going Digital," and "Is an E-Procurement Solution Right for You?" Links to further Mercer Management Consulting discussions and case studies regarding the application of value nets - such as "The Value Nets Primer" - are also available, as are links to Penton Publishing's "Total Supply Chain Resource Portal" and their "Daily Supply Chain News" and "Supply Chain Article Archive" In addition to more than 40 glossary terms in the program, the printable WatchIT Intelligent Supply Chain Glossary provided defines more than 200 commonly used ISC acronyms and terms.

    Roles:
    Primary: Relationship Management
    Secondary: Application Design and Development
    Tertiary: Business Continuity

    Item no.: MT06180553
    Format: VHS
    Duration: 46 minutes
    Copyright: 2001
    Price: USD 195.00

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    Item no.: MT06180554
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    VISUALIZATION TECHNOLOGIES FOR BUSINESS

    by Rick Adamson

    What is data visualization? Who are the major vendors of data visualization technologies? What applications are available for doing data visualization? How do I implement a data visualization technology? What is the role of the data warehouse in data visualization?

    Emerging data visualization tools let businesses see their data in ways that were never before possible, such as interactive 3D graphs and maps instead of as spreadsheet rows and columns. SmartMoney.com's director of research and development, Martin Wattenberg, explains the technologies that drive these tools in an interview. The program looks at visualization tools that exist today, but are still evolving. These technologies include digital mapping, spatial analysis, and geographical information systems. The program looks at the leading vendors of these solutions and the applications they offer. It tracks where the tools are heading and how they can help a business get more from its collected information. ConEdison's Art Kressner, director of power supply research and development, and Ted Maffetone, department manager in distribution & engineering, provide a case study on the power company's Web-based power management system.

    The CD, Internet and intranet versions of this program provide links to the Web sites of vendors who are making visualization technologies accessible to business users. Articles such as: "OpenViz Helps Con Ed Achieve a Balance of Power" from InfoWorld highlight how businesses are using visualization technologies to save time, streamline processes and improve decision-making. Whiite papers, such as "Tree Maps," dig deeper into visualization technologies, illustrating their strengths and weaknesses. Also included is a printable glossary, containing the buzzwords surrounding visualization technologies and, for the first time, WatchIT.com? is including a printable version of the program test.

    Roles:
    Primary: Data, Information and Knowledge Management
    Secondary: Chief Information Officer (CIO)
    Tertiary: Chief Technology Officer and Technology Research

    Item no.: WC06570563
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    Item no.: WC06570564
    Format: VHS
    Duration: 44 minutes
    Copyright: 2001
    Price: USD 195.00

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    WIRELESS COMMUNICATIONS: NEW TOOLS AND TECHNOLOGIES

    by Rick Adamson

    What are the emerging wireless tools and the benefits they bring to various organizations? What is the Wireless Application Protocol (WAP), GSM, CDMA, TDMA and NTT DoCoMo's I-mode wireless Internet service, which dominates the Japanese cellular market? What are the features of 3G (third-generation) wireless technology?

    Wireless technology is expanding the computing realm to include earth-orbiting satellites as well as devices that fit in the palm of your hand. This program looks at emerging wireless tools and the benefits they bring to various organizations. It includes a glimpse at the future of handheld tools such as wireless phones, PDAs, and combination devices, as well as their applications. The program also covers the Wireless Application Protocol (WAP), GSM, CDMA, TDMA and NTT DoCoMo's I-mode wireless Internet service, which dominates the Japanese cellular market. Finally, it looks at 3G (third-generation) wireless technology. Experts featured in the program include Keith Mallinson, senior vice president of The Yankee Group, Boston, MA, and Washington, DC-based Proteus founder Patrick McQuown, who add their insights on these topics. After watching this program, IT managers will have a better understanding of the business benefits of these emerging services.

    Viewers of the CD, intranet and Internet versions receive more than 100 Web links, featuring articles such as "Making Sense of the Wireless Internet,""Personal Area Networks: Say It and You Are Connected," "E-Business Moves Toward Wireless Devices," "The Wireless Web: A Whole New Medium," and "Understanding WAP: Wireless Applications, Devices, and Services." In addition, there are white papers such as "The Wireless Hospital," "Voice Communication on the Springboard Platform," and "What is a Wireless LAN?"'

    Roles:
    Primary: Architecture
    Secondary: Networks: Voice and Data
    Tertiary: Chief Technology Officer and Technology Research

    Item no.: KP06180595
    Format: VHS
    Duration: 40 minutes
    Copyright: 2001
    Price: USD 195.00

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    Item no.: KP06180596
    Format: CD-ROM (Win)
    Copyright: 2001
    Price: USD 349.97

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    BUSINESS CONTINUITY PLANNING

    by George Whelan

    What is the best way to evaluate key continuity technologies? What are the main business continuity technologies, such as RAID, mirroring, and shadowing? For what is each solution best suited? How is cost factored into a business continuity solution? What are the most important considerations when implementing a solution in the organization? What is the future of business continuity technologies? Is there a list of practical, real-world uses of RAID, mirroring, and shadowing, as well as one of tips and possible pitfalls?

    Business continuity technology revolves around one overriding business need: the ability to access your business critical data to enable your organization to continue to function as a business. Failure to do so results in lost business, lost opportunities, lost earnings and potentially lost jobs. In this program, George Whelan, managing director of Information Technology at the Moschovitis Group IT and Internet consulting firm, helps managers better evaluate the key continuity technologies. The program focuses on three main business continuity technologies: RAID, mirroring, and shadowing. It explains what each of the three solutions is best suited for, how they accomplish their job, cost factors, and why you might want to consider implementing any or all of them in your organization. Whelan also discusses the realities of a coordinated implementation, and looks at the future of business continuity technologies. The program also includes an interview with Martin Fries of Peak Systems describing practical, real-world uses of RAID, mirroring, and shadowing, as well as tips and possible pitfalls.

    For those with access to the CD, Internet, and intranet versions, this program provides an extensive selection of additional informative resources, including Web links, featuring in-depth articles such as "The RAB Guide to Non-Stop Data Access," Business Continuity: A Plan for Multitiered Computing Models," and "Disaster Tolerance - The Technology of Business Continuity." White papers include "AS/400e ITSO Technical Overview: Availability and Clustering Enhancements," "Database Scalability and Clustering," and "Designing Storage Networks with Fibre Channel Switches, Switching Hubs and Hubs."

    Roles
    Primary: Business Continuity
    Secondary: Security and Risk Management
    Tertiary: Chief Technology Officer and Technology Research

    Item no.: NA06180061
    Format: VHS
    Duration: 38 minutes
    Copyright: 2000
    Price: USD 195.00

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    Item no.: NA06180062
    Format: CD-ROM (Win)
    Copyright: 2000
    Price: USD 349.97

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    BUSINESS INTELLIGENCE: ARCHITECTURES AND TECHNIQUES

    by Steve Oxman

    What is data mining? What impact will data mining have on my organization? What technologies are used for data mining? How do I integrate data mining tools with my data store? What are the strengths and weaknesses of data mining? What are some of the data mining products that are available? How can I use data mining to solve business problems?

    This program looks at the trends and technologies behind the data mining architectures and techniques that drive business intelligence. By watching this program, you will learn the business value of data mining. Steven Oxman, president of OXKO Corp., a Maryland-based company that offers intelligent database support, provides a clear understanding of what data mining is and what it does, how it impacts an organization, the advantages and disadvantages, and where it is headed. The program also defines the problems that data mining can solve and explores the ways in which it can improve business intelligence and solve those problems to maximize revenues. The program also includes comments from Justin Kestelyn, editor-in-chief of Intelligent Enterprise, a publication for IT and business leaders focused on enterprise solutions for the BI process. Kestelyn looks at BI trends, technologies, hidden costs, benefits and pitfalls.

    For those with access to the CD, Internet and intranet versions, this program provides a selection of Web links, including articles such as, "Extracting Fact From Fiction: Does Data Mining Fit in Your Enterprise?" from DB2 Online, as well as product Web sites that feature the latest data mining technology. A selection of informative white papers includes "Discovering the Hidden Value in Your Data Warehouse," which provides an introduction to the technologies of data mining, along with real-word examples of profitable data mining applications. Also included is the WatchIT Business Intelligence Glossary, which defines more than 150 BI terms.

    Roles
    Primary: Data, Information and Knowledge Management
    Secondary: Customer Service
    Tertiary: Web Development

    Item no.: KA06180067
    Format: CD-ROM (Win)
    Copyright: 2000
    Price: USD 349.97

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    Item no.: KA06180068
    Format: VHS
    Duration: 37 minutes
    Copyright: 2000
    Price: USD 195.00

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    BUSINESS INTELLIGENCE: EMERGING TECHNOLOGIES FOR GATHERING CUSTOMER DATA

    by Rick Adamson

    What is the relationship between business intelligence and e-business? How do I use data mining for business intelligence? What types of analytical and reporting tools are used for business intelligence? What is closed loop business intelligence? What is a business intelligence Web portal, and how is it used?

    With the rise of e-business, companies are generating an unprecedented amount of data about every aspect of their customers and operations. Converting that data to useful information for better decision-making is the job of business intelligence (BI). This program presents a vision for the future of business intelligence, including key business and IT challenges, the core technologies and solutions that will meet those challenges, and steps to take now to ensure a leadership position. It covers the trend toward complete end-to-end BI solutions that save companies money and implementation time. It also examines new developments in BI infrastructure, new data mining tools, and technologies such as XML, agents and spatial analysis. The program also includes interviews with Mike Schiff, a senior analyst and data warehousing specialist with research firm Current Analysis; Richard Rovner, vice president of applications marketing at SAS Institute, a leading provider of BI solutions; and Justin Kestelyn, editor-in-chief of Intelligent Enterprise, a publication for IT and business leaders focused on enterprise solutions for the BI process.

    Viewers of the CD, intranet and Internet versions receive more than 35 Web links, featuring articles such as "Business Intelligence: Top 10 Warning Signs of a Troubled BI Project;" "Approaches To Enterprise Application Integration;" "Customer Data Integration: The Essential Component of Effective CRM;" and "Data Mining Transformed." In addition, there are white papers such as "The Role of e-Intelligence in CRM;" "Using Network Analysis to Improve Visitor Response at a Web Site;" and "Data Warehouse or Data Marts, Which Approach is Best?"

    Roles
    Primary: Chief Information Officer (CIO)
    Secondary: Chief Technology Officer and Technology Research
    Tertiary: Data, Information and Knowledge Management

    Item no.: YL06180073
    Format: VHS
    Duration: 45 minutes
    Copyright: 2000
    Price: USD 195.00

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    Item no.: YL06180074
    Format: CD-ROM (Win)
    Copyright: 2000
    Price: USD 349.97

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    COMPETITIVE IMPERATIVE, THE: RELATING E-BUSINESS TECHNOLOGY TO BUSINESS STRATEGY

    by Antonio Franco

    Does your organization operate a proper framework for effective e-business? What are the critical success factors that can help your business avoid the pitfalls that doom most major initiatives? Is your company implementing the seven keys to success in e-business? How can you justify your initiatives? How can your company identify and prepare for the risks of e-business initiatives?

    At its core, e-business is really about business. This program helps IT and business managers understand their business realities - such as what is happening to their companies, their customers and suppliers - and trends in their industry. Antonio Franco, managing director of the Giga Information GroupR e-Practices Strategy Formation Group, walks through the steps that set a framework for effective e-business. He reveals the critical success factors that can help a business avoid falling into the pitfalls that doom 70% to 80% of major initiatives. Finally, Franco looks at the seven keys to success in e-business: understand the business reality, understand the possibilities, champion a unifying vision, translate that vision into a business strategy, plan for the implications of the strategy, nurture, and plan for change as a constant.

    Subscribers who receive CD-ROM, intranet and Internet delivery will have access to a variety of Web links, including: "Value Proposition: For Good Measure" and "Change Management 101," both of which describe concepts that are important to your e-strategy. "Practical Lessons From E-Business Strategy Planning" and "Developing an E-Business Strategy" are two intriguing and informative white papers from Giga Information Group, Inc. that provide essential context for this program.

    Roles:
    Primary: Program Office
    Secondary: Project Office
    Tertiary: Strategy

    Item no.: ZD06430099
    Format: CD-ROM (Win)
    Copyright: 2000
    Price: USD 349.97

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    Item no.: ZD06430100
    Format: VHS
    Duration: 48 minutes
    Copyright: 2000
    Price: USD 195.00

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    E-COMMERCE SECURITY: CREATING AN ENTERPRISE-WIDE POLICY

    by Gayle Humphrey

    What are some current e-commerce security problems? What are the steps necessary to create an effective e-commerce security policy? What are some current security problems that are likely to affect many organizations? How can organizations identify potential security risks? What can be done to enforce a security policy and reduce exposure to hackers and security breaches?

    Electronic commerce is creating unprecedented opportunities for business, but it's also opening the door to more security threats. According to the FBI, an Internet hack occurs every 30 seconds, and an intranet security breach every three minutes. And, warns the FBI, these threats are more likely to come from current and former employees and associates than from outsiders. That's why it's important to develop an enterprise-wide policy that addresses all aspects of e-commerce security. In this program, Bill Hancock, VP of Security and chief security officer of Exodus Communications, Arlington, Texas, and Charles Cresson Wood, president & information security consultant at Baseline Software, Sausalito, California, describe the steps necessary to create an effective e-commerce security policy. First, the program describes current security problems that are likely to affect many organizations. Then, it explains how to identify potential security risks. Next, the program outlines a six-step e-commerce security policy game plan. Finally, it tells how to enforce the policy and reduce exposure to hackers and security breaches. By watching this program, you will learn how to develop an effective e-commerce security policy for your company and reduce the threat of attack from internal and external perpetrators.

    For viewers of the CD, intranet and Internet versions, E-Commerce Security: Creating an Enterprise-Wide Policy provides more than 60 Web links, including a variety of Department of Justice resources on the current state of computer crime and computer crime legislation, as well as articles, such as: "Know Your Enemy: The Tools and Methodologies of the Script Kiddie"; "How Secure Are You?"; "Do You Need a Penetration Test?"; and "A Non-Prosecution Complex."

    Item no.: FB06180145
    Format: CD-ROM (Win)
    Copyright: 2000
    Price: USD 349.97

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    Item no.: FB06180146
    Format: VHS
    Duration: 54 minutes
    Copyright: 2000
    Price: USD 195.00

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    ENTERPRISE PORTALS: ARCHITECTURES AND TECHNOLOGIES

    by Alan Dickman

    What are the key factors that impact the success of an enterprise portal? Examples include personalization; organization, search and retrieval of information; and integration with applications and data silos. What are the business and technology issues in designing and building enterprise portals? How can the efficiency of an enterprise portal be increased? What enterprise portal products are on the market today? How can portals be used to share data with consumers and trading partners as well as employees?

    Enterprise portals provide an electronic focal point from which users can gather the information to perform their daily tasks. Employees can receive e-mail, access internal and Internet research, query data out of systems or data stores, manage budgets, and even check traffic conditions or weather. These portals make information available in a way that is efficient and useful, and enables users to do their jobs effectively. Increasingly, portals are being opened up to trading partners who need to gather and manage data, e.g., updating customer records, driving product information, or submitting or canceling orders. Alan Dickman, executive consultant with IBM Global Services, looks at key factors impacting the success of an enterprise portal, including personalization; organization, search and retrieval of information, and integration with applications and data silos. The program analyzes the business and technology issues in designing and building enterprise portals, presents advice on using them to increase efficiency, and also takes a look at products. There is an interview with Beau Brown, senior VP of customer value and e-solutions for California Casualty Management Company, who discusses issues that arose when his company implemented an enterprise portal.

    Viewers of the CD, Internet and intranet versions of the program will have access to Web links that include: "The Portal Panacea," which describes difficulties that may be encountered when implementing an enterprise portal; "Is This Any Way to Build an Internet?," which tells how Motorola built an enterprise portal in 4 days; and "Any Portal in the Storm," InfoWorld's comparison of three vendors's portal products: Plumtree, Brio and Verano. White papers include: "How to Choose an Enterprise Information Portal Solution: Seybold's 10 Keys to Enterprise Portals"; "The Currency of Business-To-Business Commerce," detailing Plumtree Software's "gadget" architecture; and a product overview of Oracle's WebDB.

    Roles
    Primary: Data, Information and Knowledge Management
    Secondary: Operations
    Tertiary: Administration

    Item no.: HV06570179
    Format: CD-ROM (Win)
    Copyright: 2000
    Price: USD 349.97

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    Item no.: HV06570180
    Format: VHS
    Duration: 59 minutes
    Copyright: 2000
    Price: USD 195.00

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    EVOLVING ROLE, THE OF XML

    by Robert Eckstein

    What are the key XML concepts and how are the current XML vocabularies defined? How is XML structured and why it is widely accepted as a the markup language of choice? What is the development process and purpose of XML's complementary technologies? What is the process of implementing XML-based solutions in business? How can an organization understand XML's evolving role in B2B e-commerce and incorporate appropriate technologies into B2B communications?

    Creating, storing, delivering, and revising documents are labor-intensive and time-consuming tasks. Until recently, users needed one format for print, another for the Web, another for e-mail, etc. With the growing adoption of the extensible markup language, or XML, documents can be created in a single format and easily converted to other formats as needed. Today, XML is widely accepted as a method of sharing data between applications, especially across the Internet. O'Reilly and Associates programmer and author Robert Eckstein explains key XML concepts and defines current XML vocabularies. He shows how to read and format XML documents using numerous examples. He also describes and illustrates the role of document type definitions (DTDs) in crafting XML files. And, he explains the development and purpose of complementary technologies such as SAX, DOM, XSL, XSLT, XML-RPC, Xpath, XQL, and XHTML. Finally, Eckstein introduces emerging corporate XML vocabularies such as Microsoft BizTalk, H-P's e-Speak, and IBM's Trading Partner Agreements. Michael Merwitz, systems architect, Snickelways Interactive, provides perspective on the process of implementing XML-based solutions in business. The program will help you understand XML's evolving role in B2B e-commerce and how to incorporate the appropriate technologies into your organization's B2B communications.

    The Evolving Role of XML includes more than 70 Web links to a variety of vendors and articles, such as IBM Research Magazine's "XML: The Next Big Thing," "Killing the Web," an article on some of the potential hazards of XML; and "XML Gets Businesses Talking." The CD-ROM and intranet versions include 20 white papers and documents, such as "XML and EDI: Peaceful Coexistence," "XML: Chance and Challenge for Online Information Providers," plus a number of XML-related RFCs and Internet drafts. Topics covered by additional links include: BizTalk; SAX; Xlink; XSL; XSLT; the relationship between XML and Java; and others.

    Roles:
    Primary: Web Development
    Secondary: Application Design and Development
    Tertiary: Application Maintenance

    Item no.: NE06430195
    Format: CD-ROM (Win)
    Copyright: 2000
    Price: USD 349.97

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    Item no.: NE06430196
    Format: VHS
    Duration: 46 minutes
    Copyright: 2000
    Price: USD 195.00

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    PROJECT MANAGEMENT FOR OPTIMUM WEB SITE PERFORMANCE

    by Tom Meloche

    What are the roles and job descriptions of key Web site personnel? How can our organization offer solutions on how to deploy the staff? What are the differences in the development of a Web site versus software application development? How can our organization stay on budget and provide peak performance?

    Setting up and running a Web site isn't quite the same process as your usual software application development project. There are similarities, but there are also key differences you need to understand to set up shop successfully on the Web. This program describes the roles and job descriptions of your key Web site personnel and offers solutions on how to deploy the staff. It looks at the teams that must be set up, and the important documents a Web team must produce. Presenter Tom Meloche, Director of Engineering of the Application Solutions Group at AppNet, Inc., offers real-world advice that will prove invaluable to businesses on their first web initiative - as well as to those with second, third, or fourth-generation sites. The program looks at the project vision document that defines a Web project. It illustrates the changes in Project Team roles from conventional IT development projects and also covers what remains the same. After watching this program, you will know how to implement a Web project on time and on budget, while providing peak performance for your organization.

    Viewers of the Internet, intranet and CD versions of the program will have access to such Web links as: "Top Ten Mistakes of Web Management," an article by Web-site usability guru Jakob Nielsen; "Under the Gun: Meet Your Deadline (Instead of the Executioner)," which gives helpful hints on how to work smarter, not longer, when trying to meet tight deadlines; "How to Conduct a Heuristic Evaluation," which details how to use a small set of evaluators to examine the interface and judge its usability; and "Jenn's Web Project Manager/Producer Resource Page," which offers links to articles, papers, associations and other helpful resources on Web Project Management. White papers cover Internet security, project management, protocol standards and tools.

    Roles:
    Primary: Web Development
    Secondary: Architecture
    Tertiary: Application Design and Development

    Item no.: RF06570431
    Format: CD-ROM (Win)
    Copyright: 2000
    Price: USD 349.97

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    Item no.: RF06570432
    Format: VHS
    Duration: 52 minutes
    Copyright: 2000
    Price: USD 195.00

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    WINDOWS 2000 IN A HETEROGENEOUS E-BUSINESS INFRASTRUCTURE

    by Richard Warren

    What are the key interoperability features of Windows 2000? What are some of the different deployment scenarios the organization will face? What are the business drivers that will influence what solutions we adopt? What are some of the impacts on the organization?

    This program looks at the key deployment and interoperability scenarios your business is likely to face as you roll out Windows 2000 in a network environment that also includes UNIX, NetWare, Linux, Macintosh and other non-Microsoft operating systems. Richard Warren, senior VP for business internet solutions at Internosis, provides an in-depth look at Windows 2000's interoperability features and the strategic business drivers, benefits and potential impact of Windows 2000 to your IT environment. The program explores Windows 2000's new administrative and security features and offers specific recommendations for determining and following through on the best scenario for your business. "Windows 2000 in a Heterogeneous E-Business Infrastructure" also includes an interview with Richard Sullivan of IBM who elaborates on the advantages and disadvantages of running Windows 2000 in a heterogeneous infrastructure. After watching this program, technical and non-technical managers will understand deployment scenarios, business drivers, and the potential upsides and downsides of their Windows 2000 implementation decisions.

    For viewers of the Web-based, intranet and CD versions, this program offers 13 documents and white papers, including: Microsoft white papers about Windows 2000 Professional in UNIX or Netware environments; Upgrading your corporate Windows 9x desktops to Windows 2000 Professional; and Single sign-on (SSO) in Windows 2000 Networks. In addition, there are Web links to white papers and articles such as: "Synchronizing Windows 2000 Active Directory with Novell Directories"; "Windows 2000: A Six-Step Migration Plan"; "Windows 2000: A Necessary Evil for the Channel"; and "Windows 2000 Server: Worth The Wait."

    Roles:
    Primary: Application Maintenance
    Secondary: Operations
    Tertiary: Architecture

    Item no.: HE06570581
    Format: VHS
    Duration: 45 minutes
    Copyright: 2000
    Price: USD 195.00

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    Item no.: HE06570582
    Format: CD-ROM (Win)
    Copyright: 2000
    Price: USD 349.97

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    WINDOWS 2000 SECURITY FEATURES

    by David Chappell

    How is Windows 2000 security affected by a distributed environment? What is Kerberos, and why did Microsoft move to this protocol? Are public key technologies supported by Windows 2000? What are the benefits to public key technologies, and are they practical for small as well as large enterprises? What about other security features, such as the Security Support Provider Interface, Ipsec, and the Encrypting File System? What is the role of Active Directory in tying together many security features? How do the mechanisms behind encryption, digital signatures, and certificates function?

    Growing demand for improved data security has led Microsoft to add numerous new security features to Windows 2000. The results: enhanced data privacy and integrity, as well as more robust authentication, authorization, and auditing services. In fact, these services are usually addressed by more than one security technology. But the biggest change in Windows 2000 security occurs in a distributed environment. In this arena, Microsoft upped the ante by moving from a protocol called NTLM to Kerberos, a multivendor standard that's been around for about twenty years. Windows 2000 also includes improved support for security based on public key technologies. In this program, consultant David Chappell, of Chappell & Associates, clearly and thoroughly explains these security technologies and how they deliver benefits to organizations of various sizes. He also illustrates how other security features, such as the Security Support Provider Interface, Ipsec, and the Encrypting File System, work to protect sensitive data. In addition, Chappell explains the role of the Active Directory in tying together many of these security features, and describes the mechanisms behind encryption, digital signatures, and certificates. Watching this program will give you a better understanding of the new security technologies in Windows 2000, and make it easier to protect the critical data that travels over your networks.

    For those with access to the CD, Internet and intranet versions, this program also provides a selection of Web links, including a number of links to key Microsoft pages such as "Introduction to Windows 2000 Security Services" and "Exploring Directory Services"; and interesting articles, such as "How Encryption Works and Why it Will Change Your Business," which explains a concept that is vital to security. Among the valuable white papers is "Active Directory Overview," which provides fundamental information about the AD environment.

    Roles:
    Primary: Security and Risk Management
    Secondary: Chief Technology Officer and Technology Research
    Tertiary: Quality Assurance

    Item no.: KS06180583
    Format: CD-ROM (Win)
    Copyright: 2000
    Price: USD 349.97

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    Item no.: KS06180584
    Format: VHS
    Duration: 56 minutes
    Copyright: 2000
    Price: USD 195.00

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