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Five Star Hospitality

Five Star Hospitality

FIVE STAR HOSPITALITY

In this comprehensive examination of what it takes to provide world class service, we visit SkyCity Darwin - a five star international hotel - and discover valuable lessons from the hotel's experienced leadership and management team. In it, we learn how five star service starts at the point of first contact, with open body language, active engagement, and effective handling of complaints. We see how empowering staff with responsibility, and celebrating their achievements leads to service excellence. Finally we go behind the scenes into the kitchen to witness how mastery comes from the passionate pursuit of innovation. This is an engaging look at modern workforce issues, including excellence, diversity and inclusive practices.

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Item no.	:	SH08691819
Format	:	DVD
Duration	:	17 minutes
Copyright	:	2011
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Price	:	AUD 235.00

COACHING IN HOSPITALITY

The longevity of the hospitality industry is dependent on the quality of coaching given to today's trainees and apprentices. Yet many hospitality managers consider coaching a time-consuming and costly exercise. This program uses input from hospitality training experts and loads of real world footage and examples to shine a spotlight on coaching in a hospitality environment, and to explain key factors for effective coaching. We start by outlining the purpose and importance of coaching, followed by preparing for coaching. Next is an in-depth look at on-the-job coaching, followed by the all-important follow-up. We conclude by reinforcing the many benefits of coaching.

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Item no.	:	NH08691832
Format	:	DVD
Duration	:	18 minutes
Copyright	:	2011
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Price	:	AUD 235.00

MANAGING CONFLICT IN HOSPITALITY

Dissatisfied customers, miscommunication between staff, alcohol affected patrons, personality clashes: conflict is a daily part of working in hospitality. This is why it is so important that we all have finely tuned conflict management skills. This program will equip hospitality workers with the skills and knowledge they need to handle all forms of conflict with openness, honesty and empathy. We find out how to identify potential causes of conflict and act before the situation escalates. We also discover situational techniques to resolve conflict and learn the importance of follow-up such as incident reports and action plans.

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Item no.	:	TB08691821
Format	:	DVD
Duration	:	15 minutes
Copyright	:	2011
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Price	:	AUD 235.00

NEW FOOD TRENDS: A CASE STUDY IN PRODUCT DEVELOPMENT

In this program we explore current trends in food and what influences the development of new food products. We meet food industry experts who discuss these current trends - with particular focus on changes that chefs are making in restaurants and cafes, and foods styled for magazines. This program can be used as an introduction to food product development, an overview of current factors influencing food production or stimulus to investigating factors that influence foods and food choice. It also provides a broad look at how consumers and consumer perceptions influence product development.

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Item no.	:	DA11100077
Format	:	DVD
Duration	:	27 minutes
Copyright	:	2006
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Price	:	AUD 235.00

DAY IN THE LIFE OF A CAFE OWNER, A: FOOD SERVICE AND CATERING FOR BUSINESS

In the six months since they bought "Fresh", partners Lee and Guy have built up a successful cafe business specialising in freshly roasted coffee and fresh produce. Over the course of a day we discover what goes on behind the scenes and what it takes to create the buzz and attraction of a successful cafe. Topics covered include what it takes to get a meal to the table, health and hygiene, how a menu evolves, owners/staff relations, dealing with difficult customers and setting prices. We see a range of career options, personal attributes and occupational health and safety procedures needed to be successful in this field. This program offers a close-up look at hospitality at the front end.

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Item no.	:	GN11100293
Format	:	DVD
Duration	:	30 minutes
Copyright	:	2003
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Price	:	AUD 235.00

ECOTOURISM: A CASE STUDY

Ecotourism is a very young industry. In fact, fifteen years ago the term 'ecotourism' and its principles didn't even exist! Despite this, ecotourism is growing rapidly. While the annual growth rate of tourism overall is only 4%, ecotourism is growing at around 15%. The ecotourism model that has been developed in Australia is now being used as model for the development of ecotourism internationally. This program uses the Phillip Island Nature Park (PINP) as a case study to explore and illustrate the principles of ecotourism. The Phillip Island Nature Park is an excellent example because it has tours and attractions at all three levels of accreditation, and has been involved in ecotourism for many years. We follow Andrew, our presenter, as he travels to all the attractions of the Phillip Island Nature Park, and meets a wide variety of people, from rangers to marketing executives.

Please contact us for primary and secondary schools pricing.

Item no.	:	DJ08690125
Format	:	DVD
Duration	:	29 minutes
Copyright	:	2002
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Price	:	AUD 235.00

HOSPITALITY: A QUESTION OF ATTITUDE

"The Hospitality Industry is a dynamic and rewarding source of employment for over half a million Australians. This program examines the people who live just behind the scenes in every Australian restaurant, hotel and catering venue. They are the people who ensure that all those tourists, diners and party-goers are fed, housed, serviced and catered for. It looks at what they do and why on earth they do it. By profiling a range of professionals, this program gives a real 'feel' for the industry, exploring: - The difference between service and servility. - The need for positive workplace attitude. - Effective staff and client communication. - Building self-confidence and industry awareness.

Review

"Covers some very important issues on attitude to work, and the reality of working under pressure. Deals with abstract issues that are difficult to reinforce just through discussion - presents real examples." - Bev Long, Leederville, WA.

Please contact us for primary and secondary schools pricing.

Item no.	:	LS08690207
Format	:	DVD
Duration	:	19 minutes
Copyright	:	2001
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Price	:	AUD 235.00

CAREERS IN HOSPITALITY

This program is aimed at the student interested in a future in the hospitality industry and facing a choice between private college, TAFE and university. We look at each institution, focusing on a student taking the course, rather than the institution. We find out what led each individual to make the choice they did, and what their prospects for the future are.

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Item no.	:	TE11100277
Format	:	DVD
Duration	:	26 minutes
Copyright	:	2000
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Price	:	AUD 235.00

NEVER A DULL DAY: CAREERS IN HOSPITALITY

A career in hospitality can mean many different things. There's no doubt it's hard work but also very rewarding,and there are lots of job opportunities. In this program we talk to a number of young people in the industry about their jobs and the training involved. Includes:

front office

food and beverage

cooking

housekeeping

security

gaming

Review

"One of the best and most relevant programs on careers in Hospitality - particularly for trainees and young people." - Sandy Smith, Centralian College Alice Springs, NT.

Please contact us for primary and secondary schools pricing.

Item no.	:	BA08690365
Format	:	DVD
Duration	:	25 minutes
Copyright	:	1999
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Price	:	AUD 235.00

HOSPITALITY STORIES: CLUBS AND GAMING

This program looks at a variety of clubs, including:

A leagues (gaming) club with 40,000 members.

A 650-member, community-based ethnic club.

An exclusive yacht club.

It considers the different levels of service expected within these clubs. We also visit the Sydney Harbour Casino and go behind the scenes to consider the role of the croupier and the role of the pit manager. Finally, the program looks at the role of the Tabaret Gaming Manager.

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Item no.	:	HB08690208
Format	:	DVD
Duration	:	20 minutes
Copyright	:	1996
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Price	:	AUD 235.00

HOSPITALITY STORIES: FOOD PRODUCTION

In this program we see how chefs prepare the meals at Melbourne's Sofitel Hotel and how they have to cater for all tastes. It investigates the many considerations taken into account in the efficient running of large kitchen, as well as the production of food for a major Australian airline, where the design of the meals is customised.

This is contrasted with the work of a second year apprentice at a busy a la carte bistro. Occupational Health and Safety issues are also considered.

Please contact us for primary and secondary schools pricing.

Item no.	:	NJ08690209
Format	:	DVD
Duration	:	20 minutes
Copyright	:	1996
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Price	:	AUD 235.00

HOSPITALITY STORIES: HOUSEKEEPING

This program considers the important function of housekeeping within the hospitality industry. It examines the executive housekeeper's responsibilities in a 353 room luxury hotel including which aspects of the hotel fall under the auspices of the housekeeping department. It then considers what is entailed in the housekeeping of a 78 room motor inn and, in conclusion, investigates the housekeeping operation in a 21 room backpacker's guest house.

Please contact us for primary and secondary schools pricing.

Item no.	:	PC08690210
Format	:	DVD
Duration	:	20 minutes
Copyright	:	1996
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Price	:	AUD 235.00

HOSPITALITY STORIES: INTRODUCTION TO FOOD AND BEVERAGE SERVICE

This program considers the roles and responsibilities entailed in performing a variety of positions within the hospitality industry. Through 'on the spot interviews' with employees, viewers are introduced to basic skills needed to work in a busy bar of a public hotel, a silver service restaurant and a five star hotel.

Please contact us for primary and secondary schools pricing.

Item no.	:	RZ08690211
Format	:	DVD
Duration	:	21 minutes
Copyright	:	1996
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Price	:	AUD 235.00

HOSPITALITY STORIES: INTRODUCTION TO THE FRONT OFFICE AND RECEPTION

This program considers the roles and responsibilities of the duty manager, concierge and porter at a five star hotel and contrasts these with duties of the manager of a youth hostel and the general manager of a three and a half star motor inn.

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Item no.	:	PJ08690212
Format	:	DVD
Duration	:	20 minutes
Copyright	:	1996
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Price	:	AUD 235.00

SHERATON AGREEMENT, THE: HOSPITALITY

Everyone working in the hospitality industry needs to have a broad understanding of how the industry works. How management, staff and unions agree on wages and conditions is a vital part of that knowledge. In this program we examine the enterprise agreement at the Sheraton Towers, a five star hotel in Melbourne, where staff and management have designed a unique work environment. The role of the unions, enterprise bargaining, career paths in hospitality and in-house training are all covered.

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Item no.	:	VD08690456
Format	:	DVD
Duration	:	28 minutes
Copyright	:	1995
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Price	:	AUD 235.00

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