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Hospitality

Hospitality

FORWARD THINKING FOR FUTURE SUCCESS: WHAT WE CAN LEARN FROM THE HOSPITALITY INDUSTRY

By Fred Hoffman

Forward Thinking for Future Success: What We Can Learn From the Hospitality Industry discusses key business strategies that the hospitality industry is adopting that help ensure its future success and reviews why the health/fitness club industry should follow its lead. The DVD explores how hotels are changing their offers to satisfy the demands of current and future customers. In that regard, the DVD also looks at how millenials and gen Z are influencing hotel design, services, and mindset. In addition, the DVD details alternative methods that clubs can embrace to attract, engage, and create loyalty among members and clients. The DVD also points out why mobile technology and social media must be a part of a club's strategic planning.

Among the topics covered:

A look at the health club industry and fitness industry right now

Boutique studios

The generations

Mobile technology

Social media

Customer service

Putting it together: what are hotels doing?

Loyalty programs

Staff training

DVD / 2015 / 65 minutes

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HOSPITALITY: HEALTH, SAFETY AND HYGIENE

A versatile, affordable and comprehensive multimedia learning resource

The DVD contains six video clips:

Kitchen hazards - hot, sharp, wet

Hazards of heat

Safe use and handling of knives

Cleaning, sanitising, disinfecting

Manual handling: the hierarchy of control

Hands, bodies and food safety

This outstanding educational resource provides an essential introduction to workplace health and safety for anyone training for a career in hospitality, through a series of video clips and comprehensive learning activities.

DVD (With English Subtitles) / 2015

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KITCHEN HAZARDS AND FOOD SAFETY

A commercial kitchen can be a fun and highly rewarding place to work, but also one full of potential hazards and dangers.

This video is filmed inside the industrial kitchen at Bendigo Health in regional Victoria where thousands of meals and other food requirements are prepared for hospital and associated health services every week.

Food Services Manager Damian Martin comprehensively covers a wide range of workplace health and safety areas, taking us through basic kitchen safety in working with hot, sharp and wet equipment and surfaces; and safe and hygienic practices in the storage and handling of food.

DVD (With English Subtitles) / 2015 / (Middle Secondary - Professional) / 19 minutes

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REAL LIFE 101: CULINARY & HOSPITALITY INDUSTRY

Gracey will take us to a cake shop where the owner shares with her why she loves creating designer cakes for her customers. Then Gracey will visit the Rosen College of Hospitality and learn that the career future is bright for those interested in serving travelers in hospitality and tourism. And for those interested in event planning, Shawn will introduce us to an event specialist who spends her time planning her company's big corporate affairs.

DVD / 2014 / (Senior High, College) / 20 minutes

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SERVING ALCOHOL RESPONSIBLY

Anyone serving alcohol to customers must do so responsibly. This includes owners and licensees of premises, bar and drinks staff and security and other staff who might make judgments about patron behaviour. Alcohol affects people differently and it's important to recognise when someone is, or is becoming, alcohol-affected to the point where no more should be served. Even more critical is the ability to deal with a situation effectively and appropriately without disturbing other patrons. This video covers the skills required to ensure the responsible service of alcohol and includes interviews with hotel and live music venue owner Greg Dodds and wine bar operators Mark and Meredith Telfer. It is an ideal resource for learners in Hospitality and related courses.

DVD (With English Subtitles) / 2014 / (Middle Secondary - Professional) / 17 minutes

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SME CASE STUDY: CREATIVE FORCE - TECHNOLOGY DRIVING CHANGE

Businesses constantly face change. Technology drives much of it and has drastically impacted every industry and sector in recent decades. Successful small businesses embrace change and use technology smartly. Often it means continual reinvention. This video profiles Creative Force, a small business in regional south-east Australia that started as a print media-based marketing company two decades ago. Today it specializes in web and multimedia development for clients ranging from universities and major health authorities to individuals. The program explores the impact of digital communications and the role that technology has played in completely transforming all aspects of the business over time. It is an ideal resource for upper-level learners in business, small business management, technology and related areas.

DVD (With English Subtitles) / 2014 / (Middle Secondary - Professional) / 16 minutes

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SME CASE STUDY: UNWINED - INTRODUCING HOSPITALITY TO RETAIL

Mark and Meredith Telfer purchased what a franchised retail cleanskin wine outlet. Over the course of nine years they worked the business hard ultimately transforming it into a unique wine bar, complementing the now more up-market wine and boutique beer retail section of their business. Their slogan is 'Come for a glass, leave with a bottle'. This video explores the journey of a small business as it re-invents itself across a decade. It looks at making business decisions, opportunities for growth and sustainability, planning and implementing change to meet customer demands. It presents an excellent case study for learners in courses related to Business Studies, Small Business Management and Hospitality.

DVD (With English Subtitles) / 2014 / (Middle Secondary - Professional) / 15 minutes

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REAL LIFE 101: HOTEL INDUSTRY, PART 1

Whether staying for business or pleasure, it takes many people working together as a team to have a hotel that meets guests' expectations, while making them feel at home. Meet the Director of Sales and Marketing who is in charge of booking functions on the property. Visit with the controller for a Sheraton Hotel. He'll show us how he crunches numbers for the hotel's financial reports. Then, learn some of the secrets of how hotels figure out the different pricing structures on their rooms from the revenue manager. A lot of careful analysis goes into that job.

DVD / 2009 / (Senior High, College) / 18 minutes

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REAL LIFE 101: HOTEL INDUSTRY, PART 2

In the second episode on the hotel industry, meet with the professionals who are in charge of the general upkeep and aura of their Sheraton Hotel. Visit with Director of Housekeeping who is responsible for maintaining and keeping the rooms clean. Sit down with a Chief Engineer for the hotel who takes care of all the things that might go wrong - from the air conditioning to the swimming pool. Finally, hear from the General Manager who overseas the entire operation of the facility of the hotel.

DVD / 2009 / (Senior High, College) / 18 minutes

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TOP CAREERS IN TWO YEARS: HOSPITALITY, HUMAN SERVICES, AND TOURISM

The United States has long been a "service nation" because Americans at every stage of life are willing to pay a premium for good service. In this program, members of the hospitality, human services, and tourism groups - a chef, a caterer, and a food and beverage manager; a massage therapist, a retirement home manager, and a funeral home worker; and a travel agent, a hotel manager, and an event planner - describe what their professions are like.

DVD / 2009 / 25 minutes

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CAREERS TO CONSIDER: THE HOSPITALITY INDUSTRY

Hospitality: it's one of the world's fastest -growing industries, encompassing a wide variety of occupations and career paths. This program illustrates the exciting opportunities offered by the industry and shows how job -seekers with almost any skill set or educational background can find success in the field. Viewers are introduced to three main areas of expertise - hotel management, culinary arts, and tourism - with detailed explanations of important jobs in each. The challenges of working as a hotel general manager, business center supervisor, front desk supervisor, executive chef, food scientist, professional food server, commercial pilot, bed -and -breakfast innkeeper, and cruise ship manager are revealed with the help of expert interviews and high -energy visuals. Smart ways to develop promising career paths are also explored.

DVD / 2008 / 23 minutes

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CAREER CLUSTERS 3: HOSPITALITY & TOURISM

The hospitality and tourism cluster is all about providing food, lodging, and entertainment to people when they're away from home. This program provides an inside track on what the work is like by talking to a travel agent, hotel manager, baker, and waitress.

DVD / 2004 / 22 minutes

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HOSPITALITY INDUSTRY DIVISIONS I: ROLES & DUTIES

The hospitality services industry encompasses many aspects of the lodging and food services operations. This Microsoft PowerPoint presentation will examine the functions, roles and duties of the human resources divisions, accounting division and rooms divisions. Technological innovations in the hospitality industry and how it affects the guest and employees also will be explored.

CD-ROM (Win, PowerPoint Presentation (68 slides)) / 2004

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HOSPITALITY INDUSTRY DIVISIONS II: QUALITIES & SKILLS

The personal qualities and skills required of employees in the hospitality industry are extensive and important. This Microsoft PowerPoint presentation examines those skills and qualities of employees within each department of the industry and explores the security policies and training used in lodging operations.

CD-ROM (Win, PowerPoint Presentation (20 slides)) / 2004

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BEHIND THE SCENES - HOSPITALITY/HOTELS

What happens behind the scenes at a major hotel, from the moment you enter the lobby until checkout time? This DVD takes an up -close look at the variety of people it takes to make a person's stay away from home comfortable and pleasant in every way. Beginning with the doorman and bellhop, moving on to the check -in desk, peeking into the storage closets where all the linens are stored, and even getting inside the business offices, we will see that there are lots of job possibilities in the fast -growing hospitality business.

DVD / 2001 / 21 minutes

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MINDING MY OWN BUSINESS: THE HOSPITALITY BUSINESS

Running your own restaurant, bed and breakfast or hotel is often a dream for many. Advertising, publicity and good management are the essential ingredients for success. This program takes you through all the steps to that success in the hospitality industry.

DVD / 1995 / (Senior High, College) / 27 minutes

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CAREER CLUSTERS: HOSPITALITY & TOURISM

The Career Clusters: Hospitality & Tourism DVD lesson features careers concentrating on the management of hospitality services. The DVD provides students with an in-depth look at several careers featured in the Hospitality & Tourism cluster. Students will explore several career descriptions and learn some of the educational requirements and skills needed to be successful in the cluster, as well as the national median salaries for several careers. The lesson includes seven interviews from real-life professionals in the cluster including a VIP concierge, caterer, restaurant manager and several more.

DVD / 116 minutes

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