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Human Resource Management

INSIGHTS AND STRATEGIES: CONFIDENTIALITY OBLIGATIONS BY HR

Peter Walbridge provides an understanding of confidentiality expectations:

The challenge of confidentiality

Personnel data & confidentiality

The expectation of confidentiality

Confidentiality obligations in employment contracts

Implement an HR charter

DVD / 2015 / 7 minutes

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INSIGHTS AND STRATEGIES: HR DASHBOARD OF METRICS AND ANALYTICS

Critical information about the people issues in business from Peter Wallbridge.

The value of the HR dashboard

Staff numbers

Staff turnover

Performance assessment data

Demographic data

Remuneration data

Training & development data

Engagement surveys

Occupational health & safety data

Who manages the data?

DVD / 2015 / 14 minutes

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INSIGHTS AND STRATEGIES: HR STRATEGY AND MANAGEMENT

Peter Wallbridge explains the life cycle of employees from recruitment to exit.

HR fundamentals

HR strategy

The HR lifecycle

The employment value proposition

Recruitment & position descriptions

Induction essentials

Training & development

Performance management

Exit from employment

Legislation & compliance

Case management

Managing change

Remuneration

DVD / 2015 / 17 minutes

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INSIGHTS AND STRATEGIES: IMPLEMENTING SUCCESSFUL TRAINING

Sadhana Smiles explains a systematic approach to training

Understand the business needs & skill gaps

Design a training program

A blended learning approach

Engage & enthuse your people

Plan, review & adapt

Personal development plans

Feedback & evaluation

Learn from other organizations

DVD / 2015 / 12 minutes

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INSIGHTS AND STRATEGIES: MANAGING RECRUITMENT EFFECTIVELY

Peter Wallbridge explains how to prepare for and manage recruitment like a star:

Craft the position description

Refine the business story

Target the advertising

Use top criteria to screen applicants

Shortlist with phone interviews

Finalize the shortlist

Deliver a consistent message

Use an evaluation matrix

One important question

Ask behavioral interview questions

Ask situational questions

Use simulations & work tests

Make a judgment call

Give feedback to unsuccessful applicants

DVD / 2015 / 18 minutes

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INSIGHTS AND STRATEGIES: PERFORMANCE APPRAISALS

Peter Wallbridge explains how we must ensure appraisals are conducted with best outcomes:

Ongoing development culture

Plan & agree on goals
1. KRAs: Key Result Areas
2. KPIs: Key Performance Indicators

Assess performance & discuss career development

Performance reviews & incentive payments

The value of self-assessment

The manager's assessment

Ratings on competencies

Values & attitudes

Achievements & innovation

Two conversations: past & future

Ongoing feedback = no surprises

Factors that enhance the process

DVD / 2015 / 14 minutes

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INSIGHTS AND STRATEGIES: REWARD AND REMUNERATION

Peter Wallbridge explains the importance of ensuring fair and thorough strategy and policies.

Clarify principles & policy

Investigate competitive marketplace

Know your capacity to pay

What constitutes the package?

Remuneration transparency & consistency

Special allowances and premiums

The remuneration cycle

The policy is the basis for discussions

Creative benefits

DVD / 2015 / 16 minutes

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INSIGHTS AND STRATEGIES: THE INDUCTION PROMISE

Peter Wallbridge questions the consistency of managers when they talk to new recruits:

Promises made during recruitment

Ten managers ... ten promises

Managers must present a consistent business story

Six month follow-up study

Overpromising = disappointment

Outcomes of a consistent message

DVD / 2015 / 9 minutes

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HUMAN RESOURCE MANAGEMENT (FEATURING: ALLSTATE)

Allstate keeps its employees in good hands by providing a comprehensive benefits package, including flexible work schedules and health care. Allstate understands that its employees are an important component of its business, and has been one of the fastest responders to the changing work environment. They have a wide variety of diversity in employees and train them to have a wide range of skills to meet customers' needs. To retain employees and make sure they are satisfied, Allstate provides on-site amenities, such as a fitness center, personal trainers and a salon.

DVD / 2007 / (Grades 9-12, College, Adult) / Approx. 7 minutes

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LEGAL FRAMEWORK OF EQUAL EMPLOYMENT

Featuring Texas Instruments

Texas Instruments laid the foundation for modern electronics in the 1950's by creating the first commercial silicon transistor and inventing the integrated circuit or microchip. Texas Instrument engineer and microchip inventor, Jack Kilby, won the Nobel Prize in 2000 for his work that blossomed into a worldwide integrated circuit market with sales in 2006 totaling 210 billion dollars. Clearly, Texas Instruments has made a commitment to attracting the best and the brightest to its workforce. But like all companies, its hiring practices are in part governed by federally mandated equal employment opportunity regulations.

DVD / 2007 / (Grades 9-12, College, Adult) / 9 minutes

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MANAGING EMPLOYEE BENEFITS

Featuring Texas Instruments

An employee benefits package often helps differentiate a company from its competitors, but benefits can average 30 to 40 percent of total payroll costs and Healthcare costs in particular continue to rise at a significant rate. Employers have to be vigilant about balancing the growing cost of benefits with the need to use benefits as a key part of organizational HR strategies. Few companies can match the 75-year record of innovations from the inventive minds at Texas Instruments. Texas Instruments continues to attract the best minds in the business with its carefully constructed package of employee benefits.

DVD / 2007 / (Grades 9-12, College, Adult) / 9 minutes

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MANAGING EQUAL EMPLOYMENT AND DIVERSITY

Featuring Xerox Corporation

For many years, Xerox Corporation has been recognized as a leader in managing diversity. Xerox consistently ranks among the top corporations for building and maintaining an inclusive corporate culture. Why has Xerox received so much recognition? It's the result of a comprehensive, ongoing diversity management strategy.

DVD / 2007 / (Grades 9-12, College, Adult) / 9 minutes

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SELECTING HUMAN RESOURCES

Featuring Zappos.Com

Zappos.com, the online shoe retailer, is known for their expansive inventory of shoes, free shipping both ways, and great customer service. They want to provide the best customer service online in any shopping category. Envisioning that one day 30% of all retail transactions will be done online, Zappos.com believes that the business will go to the company with the best service and selection. They are positioning themselves to be that company. To succeed in this vision, Zappos.com must hire the right people and put them in the right jobs.

DVD / 2007 / (Grades 9-12, College, Adult) / Approx. 7 minutes

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STRATEGIC HR MANAGEMENT AND PLANNING

Featuring Focus HR Consulting

Human resources, or employees, are the lifeblood for any successful company. But it is not enough to simply have employees. Organizational effectiveness is dependent on the successful management of a company's human resources. Human resource management ensures that a company's human resources are there at the right time, in the right number, in the right position, with the right skills, and working towards meeting the company's goals. In this way, human resource management is invaluable.

DVD / 2007 / (Grades 9-12, College, Adult) / 9 minutes

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TALENT MANAGEMENT AND DEVELOPMENT

Featuring Xerox Corporation

Xerox Corporation, the world leader in document management technology and services, uses talent management to attract exceptional people and develop future leaders. The explosive global growth of Xerox in recent years, paired with the company's drive to remain the industry vanguard, requires forward thinking employees who remain on the cutting edge through continuous education and development.

DVD / 2007 / (Grades 9-12, College, Adult) / 9 minutes

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TOTAL REWARDS AND COMPENSATION

Featuring Focus HR consulting

Employers recognize that people want to be compensated appropriately for their work. Determining what is appropriate can be a challenge, a challenge that falls at the feet of human resource departments, managers, and employees. Andrea Herran is the owner of a human resource consulting firm, Focus HR consulting. She works with a variety of different businesses to, among other things, design compensation packages that will be the most beneficial to both the business and its employees.

DVD / 2007 / (Grades 9-12, College, Adult) / 9 minutes

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TRAINING HUMAN RESOURCES (FEATURING XEROX CORPORATION)

In 2002, Xerox Corporation was struggling. A new CEO, Ann Mulcahy, launched a variety of initiatives that she hoped would bring Xerox back to greatness. One of her key strategies was to deploy lean Six Sigma, a methodology for analyzing business processes and finding ways to reduce both errors and unnecessary steps. Xerox hoped that lean Six Sigma would help return the company to profitability. But deploying this discipline methodology required changing the company's culture to a culture of continuous learning. For Xerox, with over 50,000 employees and locations worldwide, this meant a major new commitment to educating employees.

DVD / 2007 / (Grades 9-12, College, Adult) / Approx. 7 minutes

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TRAINING FOR A HARASSMENT-FREE WORKPLACE - EMPLOYEE VERSION

What makes this program unique is a sequence of original stories that convey important training points as seen through the eyes of the participants. Instead of explanations from on-screen narrators, first-hand reporting keeps the action moving and makes it personal. This helps viewers internalize the content and retain lasting impressions that stay with them long after the training is over.

DVD / 18 minutes

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BULLYING AND RESPECT IN THE WORKPLACE

Have respect and good manners begun to slip in your workplace? Is rude behavior becoming the norm?

Bullies often act just under the radar, denying their hostile intent or shrugging off their behaviors as humorous or insignificant. Yet, the constant tension they create - and the way their harmful activities tend to build over time - not only damages the individual targets of their behavior but also the workgroup as a whole.

That's why you need to bring bullying out into the open. So you can deal with it directly and put an end to it.

How to speak up or seek help

This brand new release is intended to do just that. In five dramatic stories taking place in settings that range from a hospital to City Hall, victims and witnesses will see how to speak up and challenge a coworker's mean-spirited behavior in a straightforward way that earns them respect. They'll also learn they do not have to face this problem alone. If they are not comfortable challenging a bully on their own - or if they do speak up and the behavior continues - they can reach out to supervisors, HR or other designated resources to help resolve the issues.

As for any bullies who may be watching: this video clearly shows that mistreating a fellow employee makes you look bad in the eyes of others and will not be tolerated in your workplace.

DVD (Closed Captioned) / 19 minutes

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CONFLICTS IN THE WORKPLACE: SOURCES & SOLUTIONS

Constructive disagreement can add value, as employees compromise and reach better decisions based on input from others.

Conflict becomes destructive when anger, jealousy, and other strong emotions turn the focus away from problem solving and toward personal attacks. Destructive conflict can ruin relationships among workers, interfere with productivity, destroy teamwork, and contribute to employee absenteeism and turnover.

While acknowledging common sources of conflict, this entertaining video provides eight specific, reliable solutions: skills that help you put aside your differences, control your emotions, and move forward.

Learn these solutions:

Responding with empathy

Active listening

Setting a limit

Finding something to agree with

Using "I" language instead of "You" language

Disengaging to cool off

Appealing to mutual self-interest

Attacking the problem, not the person

Now, it is true that there are many things you CAN'T control when you are dealing with your coworkers or colleagues. But there are skills you can learn to keep disagreements constructive and resolve conflicts in a positive way. The most important thing to keep in mind is that resolving conflict is not about one person proving the other person wrong. Resolving conflict is about working WITH the other person to solve the problem and maintain the relationship.

Bottom line: there will always be conflict. The secret is learning to manage it successfully. Doing so empowers you to take control of your life - and career.

DVD (With Study Guide) / 17 minutes

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CYBER SECURITY: SELF-DEFENSE IN THE DIGITAL AGE

Featuring: Jesse Goldhammer

This easy-to-understand course covers the most common and dangerous threats you face in the virtual world. It provides best practices you can implement today to help you and your company stay safer online.

Every employee with online access needs to know about safeguarding your systems and networks. Just one click on a malicious link in an email or visit to a fake website can provide access for cybercriminals, risking tremendous financial loss and downtime, release of trade secrets or sensitive data, and damage to your organization's reputation.

What will you learn?

How to manage cyber risks

How to distinguish between and handle spam, ransomware and malware

Password best practices

When to use VPN's, encryption and 2-factor authentication

Software and hardware precautions

Defending against "social engineering" attacks

And more…

DVD / 35 minutes

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DIVERSITY AND INCLUSION: A STEP-BY-STEP GUIDE FOR EMPLOYEES

Creating an inclusive environment in the workplace can be a challenge. Employees sometimes clash and don't work together as well as they should, even when they come from the same background. Add differences to the mix and this friction can get even worse, damaging teamwork and hurting the productivity of the group as a whole.

Fortunately, there are specific skills that can help us smooth workplace interactions and resolve issues that might come up, whether they involve ethnicity, age, gender, sexual orientation, disabilities or anything else that makes people feel different.

Employees learn how to:

Overcome resistance

Welcome newcomers

Make small gestures of support and acceptance

Meet in the middle

Look for opportunities to connect

These skills make it easier for everyone to be more open, more respectful in our behavior, and more willing to help others get the job done.

Filmed on location in a variety of settings, from healthcare to manufacturing, this video features dramatic scenes, first-person interviews, and research grounded in scientific studies that both provide new information and model the kind of behavior that contributes to a more positive workplace - for everyone.

DVD / 20 minutes

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DRUG-FREE WORKPLACE, THE: SETTING THE STANDARD

Federal regulations require drug-free training for certain agencies, contractors and occupations.

Even if drug-free training is not legally mandated in your business or industry, everyone benefits from raising employee awareness on the impact that drugs or alcohol can have on your workplace.

Performance and safety sink fast when employees abuse alcohol or drugs. Others may feel they have to take up the slack when their coworkers attempt to work under the influence - falling short of expectations and increasing the risk of accident or injury.

This program features believable scenes in construction, manufacturing, hospitality, food service, and business. It raises your employees' awareness of this widespread problem, shows the harm that can be done to themselves and others, and encourages them to get help if they or a coworker is affected by drug or alcohol abuse.

DVD / 14 minutes

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HOW TO SUPERVISE PEOPLE

Someone once said, "It's not the job that causes me problems, it's the people that work for me!" Well, sorry to say in many cases people feel just this way. But it does not have to be like this. Being a supervisor can be one of the most satisfying, productive and even enjoyable experiences anyone can have.

One of our best selling video programs, How To Supervise People, really takes the mystery out of being a supervisor. Complete with video, audiocassette and book, it makes it an enjoyable experience learning how to develop and improve the skills necessary to become an excellent supervisor and leader.

When you really think about it, leadership is the ultimate challenge in any job. It takes skill, toughness, and sensitivity sprinkled with that ever-so-important touch of common sense. In this video program you'll learn the how-to approach to supervising - some theory and a lot of "what to do if" answers.

How To Supervise People shows you the techniques to develop and inspire your people. It gives you the keys to teamwork and team building; techniques for dealing positively with conflict and compromise; strategies for dealing with change; the best method for cost control and methods improvement and much, much more.

Developed for the new supervisor, the soon-to-be supervisior or the long-time professional, How To Supervise People is a sure winner!

DVD (With Audio CD, Publication) / 42 minutes

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INC. MAGAZINE: BUSINESS ADVISOR - MANAGING PEOPLE PART I

Inc. Business Advisor provides "best practice" management information for entrepreneurs to help create and build their business. Inc. draws upon more than thirty years of experience with the most successful, innovative entrepreneurs in the world. More than thirty in depth tutorials on writing a business plan, creating a marketing strategy, managing people, and more provide actionable solutions.

Managing People Part I

Hiring The Right Employees

Team Building

Building A Corporate Culture

DVD / (Senior High or Above) / 30 minutes

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INC. MAGAZINE: BUSINESS ADVISOR - MANAGING PEOPLE PART II

On-Boarding- Training and Cultivating

Motivating Employees

DVD / (Senior High or Above) / 30 minutes

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MILLENNIUM: ENDING EMPLOYMENT RELATIONSHIPS

This program is designed to assist managers, supervisors and team leaders in their efforts to draw a bridge between the management skills they need and the leadership concepts their organizations are embracing.

The reasons why employees leave organizations are many and complex. Some are performance related, others are not. In either case, the termination process doesn't have to be traumatic. Topics include: Why employment relationships end. Inappropriate termination. Alternatives. Termination procedures. After the relationship ends.

DVD (With Guides) / 15 minutes

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SOCIAL MEDIA AT WORK

Alert your employees to online hazards and show them how to use social media wisely and appropriately.

Social media is everywhere - including our workplaces. While it can serve useful business purposes, it can also open the door to hackers, circulate rumors and abusive comments, create public relations nightmares, and be a real drag on productivity.

In fact, many employees spend up to two hours every workday on non-business related websites - often not realizing how their multiple side-trips can consume their time and lead to other problems, as well. And it's not just during the workday. After-hours posts can also have an impact if they violate policies or cause friction between coworkers.

So how do you avoid the dangers of potential harassment claims, exposure to computer viruses and malware, and release of confidential data? And how do you convince employees that spending too much company time on social media is just not OK?

This new video will help. Dramatic scenes filmed on location in a variety of industries show:

A receptionist's computer is hacked after she opens a suspicious email attachment.

A waiter posts a photo from behind-the-scenes that could harm a restaurant's reputation.

An office worker snipes at a coworker through social media, making everyone take sides.

Text messages are used to pursue unwelcome romantic interest in a colleague.

Trade secrets are released before a new product launch and quickly captured by a competitor.

Social networking and online video games create more work - and resentment - for coworkers.

Technology cannot be avoided - few of us could get our jobs done without it. But it needs to be used wisely and appropriately. Take advantage of this new release to make an impression on employees: "Do your own stuff on your own time and THINK before you post."

DVD (Closed Captioned) / 14 minutes

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SUCCEED BY COACHING

Do you want reduced costs and reduced employee turnover? Do you need improved quality and quantity of work by your staff to make your business grow? Do you desire improved employee problem-solving ability and increased likelihood that goals will be reached? Do you want enhanced employee growth? If the answer is yes to any of these questions, then you need the new video training program "Succeed by Coaching".

With this practical guide of do-it-now information you'll discover the essentials of coaching, including how to do it, when to do it, and why it is necessary in today's business world.

You'll learn:

The coaching process model

Why to coach

When to coach

How to evaluate your employees

How to set performance goals

How to use feedback to really know what is happening within your organization

DVD (With Audio CD, Publication) / 30 minutes

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SUPERVISING THE DIFFICULT EMPLOYEE

Nobody likes working with a difficult employee...and for supervisors, confronting that employee about his or her difficult behavior seems even worse. Supervising the Difficult Employee, however, will steer you through six main objectives that will help you redirect an employee whose behavior is non-productive, unsuccessful and negatively affects other coworkers' performances-the difficult employee. It begins by highlighting steps for determining the root problem, using accurate information, then helping that employee take corrective action. Who knows? You may find that your "problem" employee just needed guidance to be one of your "best".

DVD (With Audio CD, Publication) / 23 minutes

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WORKPLACE ETHICS: CODE OF CONDUCT TRAINING FOR EMPLOYEES

Answer the question "Why be ethical?" and teach all employees, including managers and supervisors, an ethical decision-making process that protects your organization and makes it a better place to work.

Ethics matter. It's not just the big scandals you see in the news, but the small everyday decisions that add up, too. In fact, that's where you need to draw the line - with the little things - before serious damage is done.

This employee ethics training video follows four realistic scenarios that demonstrate the importance of basic values such as respect for others, fairness, and honesty. And it teaches a three-part decision-making process that helps employees find their way to a solution even in complex situations where the right answer doesn't come easily.

Employees will learn to recognize behaviors that may do harm, determine whether they are personally responsible to take action, and compare possible outcomes to select the solution that best repairs the ethical breakdown while protecting the integrity of the organization.

Employees all share the responsibility to act ethically and to speak up if they see coworkers behaving badly. Use this training DVD to raise awareness, provide a framework for ethical decision making, and help create a company that employees can be proud of.

DVD (Closed Captioned) / 16 minutes

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