*** Notice: For the protection of property rights, this catalog is available for online browsing only. Please drop us a line if you would like to receive a copiable version of this catalog. Thank You!

Content

How to Make a 5 Star Impression

How to Make a 5 Star Impression


LEARNING A LA CARTE: PREPARING YOUR BUSINESS CASE

Featuring:
  • Interviewer Eve Ash

    Eve Ash interviews Suzanne Dvorak CEO, Marie Stopes International

    Many managers and employees often need to prepare and present a business case to senior personnel for approval. This can be a daunting task, particularly for the inexperienced. However, certain steps can save time, aid delivery and improve your success rate.

    In this program, Eve Ash talks with Suzanne Dvorak about preparing a successful business case.

    Training Points
  • 1. Defining a business case
  • 2. Considering the required skills
  • 3. Common mistakes
  • 4. Preparing and communicating the business case
  • 5. Risks and timeframes
  • 6. Measuring success
  • 7. Handling rejection and blockers
  • 8. The importance of project management

    Item no.: FK02370864
    Format: DVD
    Duration: 14 minutes
    Audience: Managers, Executives, All staff
    Copyright: 2009
    StdBkNo.: 9781921409455
    Price: AUD 319.00

    [Go top]

    Add to cart


    MEETING CASE STUDY

    A versatile resource to study meeting facilitation and/or practise taking minutes

    See a typical meeting in progress with Sadhana, the team leader and six participants of various ages, nationalities and communication styles. The group discusses quality and delivery issues, team breakfasts and schedules - not always agreeing.

    They follow an agenda but the group makes it challenging for Sadhana to stay on track. An idea resource with multiple uses:
  • Analysis of meeting facilitation skills
  • To practise taking minutes and to create a follow-up action plan
  • To study group dynamics
  • To improve on communication and meeting skills for all participants
  • Features Mark Mitchell and Sadhana Smiles

    Item no.: NB02370880
    Format: DVD
    Duration: 18 minutes
    Audience: Telephone Staff, Service Staff, Sales Staff, Managers, Trainers
    Copyright: 2009
    StdBkNo.: 9781921409820
    Price: AUD 405.00

    [Go top]

    Add to cart


    Q&A: INSPIRING YOUR TEAM WITH A VISION

    What is "vision" in the context of leading teams in the workplace? How does a leader form a vision? Then, most importantly, how does a leader communicate that vision? Answering the questions of various leaders, the nature and importance of vision is made clear in this program.

    Item no.: HA11090058
    Format: DVD
    Duration: 12 minutes
    Audience:
    Copyright: 2009
    StdBkNo.:
    Price: AUD 295.00

    [Go top]

    Add to cart


    SALES AND SERVICE MASTERCLASS: PRESENTING WITH IMPACT

    A panel of sales experts hosted by psychologist Peter Quarry discuss how sales people can present with greater impact by knowing their product or service and focussing on benefits rather than features. They explore the best methods of approaching product and service presentations and discuss a range of presentation challenges whether it be offthe- shelf products or more complicated presentations involving big ticket items and intangible products and services.

    Item no.: PN01140930
    Format: DVD (Closed Captioned)
    Duration: 16 mins
    Audience:
    Copyright: 2009
    StdBkNo.: 9781921635373
    Price: AUD 319.00

    [Go top]

    Add to cart


    MEETING SEGMENTS

    A trigger series to practise taking minutes and notes.

    A DVD designed to develop memory and recall, learning to take notes and minutes, as well as improving writing skills.

    Ideal for office employees, support staff and anyone who attends a meeting and is required to take minutes.

    The six segments provide viewers with situations so they can practise taking minutes.

    This program is designed to be used for groups and individuals training to take minutes and notes of minutes. Any segment can be used as a stand-alone.

    Segment 1: Introductions - 3 minutes
    Mat, Anna, Dustin, Sally and Stu are at a group assessment interview. Each person briefly introduces themselves while a panel looks on. They introduce themselves to the rest of the group, providing some information about their interests

    Segment 2: Panel Review - 5 minutes
    Mark leads a panel of 4 other observer interviewers and they review the previous segment. The panel - Mark, Bill, Simon, Jessica and Waz - review the candidates' introductions and discuss their communication skills.

    We see:
  • Bill reviewing Stu
  • Simon reviewing Sally
  • Jessica reviewing Anna .
  • Mark reviewing Dustin
  • Waz reviewing Mat.

    Segment 3: Problem Solving Scenario - 6 minutes
    Mark introduces a problem solving activity for the group of applicants to do Sally, Mat, Anna, Dustin and Stu discuss and try to solve the problem. The group is given a workplace problem scenario that they are required to discuss and together, work out a team solution. The candidates run through a number of ideas and suggestions in an effort to sort out the issues and come up with some creative solutions.

    Segment 4: Panel Review - 7 minutes
    The interview panel reviews the group's performance. They discuss each of the applicants in turn, with a view to assessing their leadership potential. Each panel member observed one applicant and reported on his or her performance.

    We see:
  • Bill reviewing Stu
  • Simon reviewing Sally
  • Jessica reviewing Anna .
  • Mark reviewing Dustin
  • Waz reviewing Mat.

    Segment 5: Discussion Activity - 9 minutes
    The applicants have a project discussion about corporate social responsibility and allocation of a budget. The activity given to the group requires them to discuss the company's social responsibility and determine how to spend a $50,000 budget. One person is also required to present a summary of their solution to the panel.

    Segment 6: Panel Review - 3 minutes
    The panel discuss the group's performance and come to a consensus about who performed best. They discuss each of the candidates and their potential for leadership based on the discussion activity. They are required to make a final decision about who would be most suitable for the position.

    Item no.: BM02480881
    Format: DVD
    Duration: 33 minutes
    Audience: Managers, All staff, Trainers
    Copyright: 2008
    StdBkNo.: 9781921409295
    Price: AUD 405.00

    [Go top]

    Add to cart


    PEOPLE SKILLS: PRESENTING TO A GROUP

    Featuring:
  • Presenter Peter Quarry

    You can immediately improve your presentations, ensuring you never fail to inform or motivate.

    Learn the six factors essential to making a successful business presentation.

    Training Points
  • 1. First few moments
  • 2. Audience involvement
  • 3. Use visuals
  • 4. Read the group
  • 5. Maintain control
  • 6. Push for action

    Learning Outcomes
  • 1. Be able to list and describe the six factors essential to making a successful business presentation.
  • 2. Have given a practice presentation and received constructive feedback.
  • 3. Have identified specific improvements they can make to future presentations.

    Item no.: LH02370451
    Format: DVD
    Duration: 14 minutes
    Audience: Sales Staff, Managers, All staff
    Copyright: 2007
    StdBkNo.: 9781875645237
    Price: AUD 515.00

    [Go top]

    Add to cart


    PEOPLE SKILLS: WINNING FIRST IMPRESSIONS

    Featuring:
  • Presenter Peter Quarry

    You don't get a second chance to make a first impression. Learn why first impressions are so important.

    Discover how to give a positive impact whether you are going for a job interview, making a sales call, receiving a visitor at the reception desk or dealing with customers.

    Training Points
  • 1. Be positive
  • 2. Be helpful
  • 3. Be professional
  • 4. Be organised
  • 5. Be special

    Learning Outcomes
  • 1. Be able to describe why creating a winning first impression is so important
  • 2. Be able to list five ways in which people can make a winning first impression
  • 3. Have identified three specific things they can do to improve the first impression they make

    Item no.: RZ02370459
    Format: DVD
    Duration: 10 minutes
    Audience: All staff
    Copyright: 2007
    StdBkNo.: 9781875645381
    Price: AUD 515.00

    [Go top]

    Add to cart


    TAKE AWAY TRAINING: 10 POWERFUL NETWORKING SKILLS

    Featuring:
  • Interviewee Eve Ash
  • Interviewer Peter Quarry

    Learn how to become more successful with your networking by implementing ten powerful skills.

    Discover whether you are a passive, active or proactive networker.

    THE PASSIVE NETWORKER Can at least cope in any social situation

    1. Positive Mindset
  • Needs to be polite and carry a conversation
  • Can mix with people and not just stand by themselves

    2. Introduce Yourself
  • How to introduce yourself with confidence

    3. Don't be Boring
  • Avoid talking too much about self
  • Read body language
  • Ask questions about the other person

    4. The Art of Escape
  • Polite way to leave conversation

    THE ACTIVE NETWORKER
    Takes more risks and meets new people

    5. Be a Central Introducer
  • Bring people together using common interests

    6. Help Others
  • Provide help that the person will appreciate

    7. Build Your Profile
  • Build your image modestly
  • Use name dropping appropriately
  • Create a legend for yourself

    THE PROACTIVE NETWORKER
    Super organised, plans networking events, promotes self image

    8. Be Super Organised
  • Manage database of people
  • Database includes where you met, interests and summary about the person for future reference

    9. Create Opportunity
  • Offer knowledge you possess to certain network groups

    10. Action Plan
  • Have a plan and network strategy

    Item no.: FV01140785
    Format: DVD
    Duration: 18 minutes
    Audience: Managers, All staff
    Copyright: 2007
    StdBkNo.: 9780975108871
    Price: AUD 319.00

    [Go top]

    Add to cart


    TAKE AWAY TRAINING: HOW TO MAKE A 5 STAR IMPRESSION

    Featuring:
  • Interviewer Eve Ash
  • Interviewee Peter Quarry

    Learn how to make a powerful impression anywhere, any time. Ideal for those in sales or service, trainers, presenters, people going for job interviews, and anyone trying to influence others.

    1. Deliver Politeness & Courtesy
  • Use of names
  • Greeting
  • Eye contact
  • Smiling
  • Positive body language
  • Offer as much assistance as possible
  • If something goes wrong, apologise
  • Create 'wow' response with 5 star politeness and courtesy

    2. Have Knowledge & Information
  • Know things about company, product, service
  • Do research to find out more
  • Refer to facts and research

    3. Reveal Achievements
  • Mention achievements to create an impression
  • Talk in a subtle, modest way instead of a bragging way
  • Achievements can be feedback you have received

    4. Show Enthusiasm & Motivation
  • Using tone of voice, body language, smile, eye contact
  • Recognise if you lack enthusiasm & motivation
  • Observe someone else who is more extroverted, and look at the things they do and practise them

    5. State Values & Beliefs
  • When you make a statement about your values or beliefs it leaves a strong impression
  • Make sure you follow with the action you are talking about

    Implementing the 5 points:
  • Going for a job interview, aim to hit all 5 points
  • Use as a checklist
    Click Here To Preview

    Item no.: DS02480805
    Format: DVD
    Duration: 12 minutes
    Audience: Service Staff, Sales Staff, Managers, All staf, Trainers
    Copyright: 2007
    StdBkNo.: 9780975108819
    Price: AUD 319.00

    [Go top]

    Add to cart


    YOUNG MAN DESPERATE TO IMPRESS, A

    Mark is desperate to impress on a date, so he gets advice from his friend Sofia - who knows how to make a positive impression at work and achieve success.

    This program is designed for young people (15 - 25 year olds) who are new to, or recently joining, the workforce in a range of settings where it is necessary for people to be able to make a strong positive impression on others.

    It will trigger a great discussion about how to be impressive - what works and what doesn't.

    This program is an ideal discussion starter for anyone trying to be impressive - on the phone or face to face - going for a job interview, customer service, sales, or making a presentation. The activities are designed to help viewers improve themselves.

    Learning Outcomes


    By the end of the training session, participants will be able to:
  • 1. List three situations in which they need to be able to impress others
  • 2. Describe at least five ways to make a positive impression on others
  • 3. Identify their individual strengths and weaknesses when making an impression on others
  • 4. List specific actions they need to take to strengthen the positive impressions they make

    Item no.: BC02480848
    Format: DVD
    Duration: 9 minutes
    Audience: Youth
    Copyright: 2007
    StdBkNo.: 9780980294866
    Price: AUD 405.00

    [Go top]

    Add to cart


    TAKE AWAY TRAINING: DIFFICULT PRESENTATIONS MADE EASY

    Featuring:
  • Interviewer Eve Ash
  • Interviewee Peter Quarry

    Learn practical ways to deal with the five most difficult situations. Suited to sales, training, change or project managers.

    Anxiety and fear:
  • Nerves are useful
  • Prepare adequately
  • Use deep breathing
  • Use positive visualisation - 'see' a successful session
  • Use introductory activity
  • Don't panic
  • Ask audience for help
  • View audience positively
  • Be comfortable with silence

    The boredom factor:
  • Less is more - simpler, fewer slides
  • Build in variation
  • Ask for feedback

    Unexpected disasters:
  • Have back-up plan for potential problems, eg. Limited time
  • Calm audience down - joke if equipment fails
  • Take the lead - shows you are feeling OK
  • Offer apology
  • Involve audience in solving problem
  • Buy time with activity, eg. Generating questions for later

    Difficult, challenging people:
  • Avoid conflict spiral
  • Defer discussion
  • Seek others' views
  • Acknowledge their views

    They just don't buy it:
  • Pick up cues early
  • Ask questions
  • Listen non-defensively
  • Use lateral persuasion - scenarios, case studies
  • Collaborate - share expertise

    Item no.: BT02480567
    Format: DVD
    Duration: 16 minutes
    Audience: Sales Staff, Managers, Trainers
    Copyright: 2006
    StdBkNo.:
    Price: AUD 319.00

    [Go top]

    Add to cart


    TAKE AWAY TRAINING: LEADING GROUP DISCUSSIONS

    Featuring:
  • Interviewer Eve Ash
  • Interviewee Peter Quarry

    A popular program with practical tips on successful techniques for leading group discussions.

    Item no.: WY01140696
    Format: DVD
    Duration: 17 minutes
    Audience: Managers, All staff
    Copyright: 2006
    StdBkNo.:
    Price: AUD 319.00

    [Go top]

    Add to cart


    TAKE AWAY TRAINING: PUBLIC SPEAKING WITH CONFIDENCE

    Featuring:
  • Interviewer Eve Ash
  • Interviewee Peter Quarry

    Discover techniques to cope with nerves and make presentations interesting.

    Item no.: EZ02370727
    Format: DVD
    Duration: 12 minutes
    Audience: Managers, All staff
    Copyright: 2006
    StdBkNo.:
    Price: AUD 319.00

    [Go top]

    Add to cart


    TEAMWORK ESSENTIALS: PRESENTATIONS WITHOUT FEAR

    Making a presentation is frequently a task people dislike, but it is a part of business life. Whether it is convincing senior management to train a group of staff in a new procedure, making a sales presentation or briefing clients on the progress of a project, presentations aim to both inform and motivate the audience.

    This program will show viewers how to resolve the five most daunting challenges faced by team members when making presentations, giving them the confidence they need to look and sound more professional.

    Training Points
  • Break the "fear spiral" and keep anxiety levels under control
  • Avoid the "talking trap"
  • Motivate audiences and involve them in a presentation
  • Effectively handle an unplanned interruption
  • Deal with a difficult audience member

    Item no.: AW02370761
    Format: DVD
    Duration: 17 minutes
    Audience: All staff
    Copyright: 2006
    StdBkNo.:
    Price: AUD 625.00

    [Go top]

    Add to cart

    ***Price on web-site may not be current and is subject to modification by quotation***



    Email :
    inquiry@learningemall.com

    Websites :
    http://www.learningemall.com [ English ]
    http://www.learningemall.com.hk [ Chinese ]