Last modified: wed, 17 Aug, 2011 18:00 GMT.
DVD for Innovative Libraries - learningemall.com
*** Notice: For the protection of property rights, this catalog is available for online browsing only. Please drop us a line if you would like to receive a copiable version of this catalog. Thank You!
Innovative Libraries
Customer Service Basics is designed for all levels of staff as a primer for providing outstanding customer service. Among the items covered are:
Approachability
How to Complete A Transaction Successfully Every Time
Coping With Unhappy Customers
Effective Listening
| Item no. | : |
RA01470014
|
|
Format | : |
DVD
|
|
Duration | : |
15 minutes
|
|
Copyright | : |
2010
|
|
Price | : |
USD 99.00
|
[Go top]
Add to cart
The training program highlights libraries that provide outstanding services to teens and shows how to replicate their successes. Serving Teens in Libraries showcases the outstanding services offered by the Public Library of Charlotte (NC) and Mecklenburg County, Queens (NY) Library, and the Baltimore County (MD) Public Library. The crews spent several days in each location to learn as much as possible about how they're successfully reaching the toughest audience. The program shows not just the positive atmospheres created by having unique teen spaces but the greater importance of developing a successful mindset to working with teens. "The idea is that you have to embrace young people and give them these opportunities so that they can give something back to you but also with radical trust, you are inviting them to be members of the community instead of just telling them what to do and how to do it and when to do it. You are actually saying come and be a part of this and help us," said Michele Gorman, Director of Teen Services for the Public Library of Charlotte (NC) and Mecklenburg County. Examples of popular teen programming and outreach services are also shown in the program."
Review
"3 1/2 Stars-Highly recommended" - Video Librarian
| Item no. | : |
CP01470018
|
|
Format | : |
DVD
|
|
Duration | : |
50 minutes
|
|
Copyright | : |
2009
|
|
Price | : |
USD 99.00
|
[Go top]
Add to cart
The program introduces children to the library and its many resources. It is designed to be used by libraries for outreach with children to help introduce them to the wide range of materials and services available at libraries. The program highlights:
How librarians can help them with any kind of information request
The basics of the Dewey Decimal System
The wide variety of materials available at libraries, including magazines, DVDs, music CDs, audiobooks, and books.
The varied programs offered by libraries
Using library catalogs
Review
3 Stars "Provides a solid introduction to the library-that will appeal to younger patrons. Recommended." - Video Librarian
| Item no. | : |
HZ01470013
|
|
Format | : |
DVD
|
|
Duration | : |
14 minutes
|
|
Copyright | : |
2008
|
|
Price | : |
USD 99.00
|
[Go top]
Add to cart
Learn simple and easy tips to make your library and its services more environmentally friendly. The program is divided into two sections. One features tips and strategies for building a new, green library building, while the other discusses ways to make your current facilities more environmentally friendly. Included in the program are tips on "green" programming, environmentally-friendly cleaning policies, and simple tips that can be used by any library. "Green" buildings of the Long Beach (CA) Public Library, Woodcrest (CA) Community Library, and the Santa Monica (CA) Public Library are featured in the program.
Review
"A good way to get staff brainstorming on environmental issues and changes." - Booklist
| Item no. | : |
PK01470016
|
|
Format | : |
DVD
|
|
Duration | : |
27 minutes
|
|
Copyright | : |
2008
|
|
Price | : |
USD 99.00
|
[Go top]
Add to cart
SPI: Successful Partnership Investigation is a training program that teaches the skills necessary to create successful library partnerships.
SPI: Successful Partnership Investigation follows a highly-skilled team of partnership investigators as they travel the country to find successful library partnerships. The team visits the Boulder Public Library, Laramie County Library System, Baltimore County Public Library, Middle Country Library System, and Harford County Public Library to learn how they created successful partnerships.
Viewers of the program will learn the steps necessary to create their own successful partnerships, a vital component of today's libraries. The investigators also discuss the importance of creating a written plan and evaluation.
| Item no. | : |
ZE01470011
|
|
Format | : |
DVD
|
|
Duration | : |
26 minutes
|
|
Copyright | : |
2008
|
|
Price | : |
USD 99.00
|
[Go top]
Add to cart
This program highlights blogs, wikis, podcasts, RSS feeds, social networking websites, and video sharing websites. It also shows how libraries across the country are using these technologies to reach out to new customers and improve their services. Helene Blowers, Director of Digital Services for Columbus Metropolitan Library, is interviewed in the program and she discusses why libraries need to become familiar with and use these new technologies. The program also shows - a library that is using MySpace to reach out to teens, ways to use wikis to improve your staff's productivity, how to create an effective podcast, and many other uses of Web 2.0 technologies.
Review
"A good introduction to new media...Recommended" - Library Journal
Award
2008 MarCom Gold Award Winner!
| Item no. | : |
LW01470020
|
|
Format | : |
DVD
|
|
Duration | : |
28 minutes
|
|
Copyright | : |
2008
|
|
Price | : |
USD 99.00
|
[Go top]
Add to cart
Middle Country (NY) Public Library celebrated its 50th anniversary in 2007 and this documentary was created to mark the occassion. From two small storefronts, MCPL has become the largest and busiest public library in Long Island, a national model with a reputation for developing innovated programs and services, as well as collaborative partnerships with businesses and the health and human service community. Learn the secrets to their success in this dynamic program.
| Item no. | : |
NE01470012
|
|
Format | : |
DVD
|
|
Duration | : |
29 minutes
|
|
Copyright | : |
2007
|
|
Price | : |
USD 50.00
|
[Go top]
Add to cart
Learn strategies for having your meetings be effective and efficient. In today's fast-paced world, it's important to use our time efficiently and a well-run meeting can do just that. Among the topics covered are:
The role of the moderator
Setting a workable agenda
Keeping the discussion on topic
Dealing with difficult meeting participants
| Item no. | : |
FS01470008
|
|
Format | : |
DVD (Closed Captioned)
|
|
Duration | : |
18 minutes
|
|
Copyright | : |
2006
|
|
Price | : |
USD 99.00
|
[Go top]
Add to cart
Use the appeal characteristics to help your patrons find the book that is most appropriate for them. You will also learn how to use the "Quick Dip" in order to learn about a book without reading it.
| Item no. | : |
ZA01470009
|
|
Format | : |
DVD (Closed Captioned)
|
|
Duration | : |
25 minutes
|
|
Copyright | : |
2006
|
|
Price | : |
USD 99.00
|
[Go top]
Add to cart
The announces the release of Putting Customers First, a training program designed to improve the customer service behaviors of all levels of library staff. The 40-minute program, shows how to provide outstanding customer service in person, on the phone, and online.
Putting Customers First also shows how two libraries transformed themselves by following basic principles of customer service. The Columbus (OH) Metropolitan Library implemented a 48-hour turnaround time in its technical services department in order to provide better customer service and keep their library relevant to its customers. The West Palm Beach (FL) Library redesigned its appearance and style to better serve their customers and have seen a dramatic increase in usage as a result.
The program also covers the unique challenges new technology presents in providing excellent customer service. Special strategies for handling chat, phone, and e-mail transactions are discussed, with advice from Joe Thompson, project coordinator of Maryland AskUsNow! Successfully handling customer issues with self-check is also covered.
| Item no. | : |
NE01470010
|
|
Format | : |
DVD
|
|
Duration | : |
40 minutes
|
|
Copyright | : |
2006
|
|
Price | : |
USD 99.00
|
[Go top]
Add to cart
With Joy Ufema, R.N., M.S.
The essence of good Palliative Care is attention to detail. Therefore, it is essential that specific actions need to be taken to establish a safe and comfortable arena in which meaningful dialogue can take place.
"If the nurse stands with her foot pointed towards the door, then asks the patient if he wants to talk, she will never be given the honor hearing what is in his heart."
In this moving thirty-minute program, Joy Ufema, R.N., M.S., discusses the importance of being fully present in our conversations with the terminally ill. Conversations with two clients help illustrate Joy's points in a friendly and insightful manner.
| Item no. | : |
PT01470004
|
|
Format | : |
DVD (Closed Captioned)
|
|
Duration | : |
30 minutes
|
|
Copyright | : |
2005
|
|
Price | : |
USD 99.00
|
[Go top]
Add to cart
Learn how to market your library's services to your community. From learning about your target audiences to crafting a mission statement, this program shows you how to create an effetive marketing plan. In addition, you'll learn how to create a message for your library to make your short-term and long-range planning a success.
| Item no. | : |
KE01470002
|
|
Format | : |
DVD (Closed Captioned)
|
|
Duration | : |
20 minutes
|
|
Copyright | : |
2005
|
|
Price | : |
USD 99.00
|
[Go top]
Add to cart
Learn how to merchandise your library's collection and increase circulation and customer satisfaction. Detailed, step-by-step instructions give you the skills you need to create vibrant displays that grab customers' attention. This comes with a manual of tips and instructions.
| Item no. | : |
HD01470001
|
|
Format | : |
DVD (Closed Captioned, With Manual)
|
|
Duration | : |
22 minutes
|
|
Copyright | : |
2005
|
|
Price | : |
USD 120.00
|
[Go top]
Add to cart
Bridging the Digital Divide in the Spanish Speaking Community features several Colorado libraries and their staff discussing the ways in which they've reached out to the Spanish speaking community and made the library a destination of choice for that community.
"Libraries throughout the nation are grappling with the same issues of how to provide quality library servies to the large and growing Spanish speaking population," said Rose Nelson of the Colorado State Library. This program gives practical suggestions and proven techniques for ensuring that Spanish speakers receive excellent library services.
Review
"This excellent professional resource-is packed with practical advice." - Booklist
| Item no. | : |
PY01470065
|
|
Format | : |
DVD
|
|
Duration | : |
24 minutes
|
|
Copyright | : |
2004
|
|
Price | : |
USD 40.00
|
[Go top]
Add to cart
Learn the stages of a reference interview and the behaviors necessary to conduct a successful reference interview in this engaging 29-minute program.
"Sometimes the customer's question does not actually reflect the answer they're seeking and Conducting the Reference Interview shows the audience how to probe the customer to discover their true information need," according to writer Carl Birkmeyer. "The program also discusses what makes a correct answer to ensure customer satisfaction," he added.
The program also discusses the unique challenges of online reference interviews. "Although an online reference interview is a lot like that done in-person, the librarian needs to be also be able to emulate the unseen visual queues while conveying a sense of personality," according to Joe Thompson, project coordinator of Maryland Ask Us Now!, a member of the content committee.
| Item no. | : |
WU01470054
|
|
Format | : |
DVD (Closed Captioned)
|
|
Duration | : |
29 minutes
|
|
Copyright | : |
2004
|
|
Price | : |
USD 99.00
|
[Go top]
Add to cart
With Dr. Alan Sokoloff
Noted chiropractor Dr. Alan Sokoloff serves as the host and author of this program which shows library workers ways to prevent Carpal Tunnel Syndrome (CTS) from occurring, as well as discussing treatment options. With CTS resulting in the highest number of days lost among all work-related injuries, the guidelines in this program can keep your staff safer and healthier.
Reviews
"Hands on winner." - American Libraries
3 stars "An informative program that deserves wide distribution in libraries. Recommended." - Video Librarian
Awards
Winner of the Crystal Award of Excellence!
| Item no. | : |
UP01470056
|
|
Format | : |
DVD (Closed Captioned)
|
|
Duration | : |
35 minutes
|
|
Copyright | : |
2004
|
|
Price | : |
USD 130.00
|
[Go top]
Add to cart
Learn how this technology really works by following two library systems that are using RFID technology, Baltimore County Public Library (MD) and Haverstraw King's Daughter Public Library (NY). Managers from both systems discuss their experiences with this technology, as well as give tips for libraries considering implementing RFID. In addition, technology consultant David Dorman offers his perspectives on the issues surrounding RFID.
| Item no. | : |
HT01470061
|
|
Format | : |
DVD (Closed Captioned)
|
|
Duration | : |
35 minutes
|
|
Copyright | : |
2004
|
|
Price | : |
USD 75.00
|
[Go top]
Add to cart
The program shows ways to handle security and safety issues in the library. Among the issues covered are potentially violent patrons, bomb threats, sexual harassment, and inappropriate Internet browsing.
Several legal and security professionals helped create the content of the videotape, including Lt. Colonel Russell Shea of the Maryland Transportation Authority Police, Kathleen Batton of the Baltimore County Police Department and attorney Timmerman Daugherty.
Suggestions and guidelines for handling sexual harassment, bomb threats, and suspicious packages are also offered in the videotape. In addition, Solving Difficult Situations discusses how Harford County Public Library (MD) successfully coped with a patron who continually used their Internet stations to access images and sites that violated their Internet use policy.
Review
"Highly recommended-" - Video Librarian
| Item no. | : |
WN01470066
|
|
Format | : |
DVD (Closed Captioned)
|
|
Duration | : |
28 minutes
|
|
Copyright | : |
2003
|
|
Price | : |
USD 99.00
|
[Go top]
Add to cart
The StoryTimers program is a volunteer-based effort to increase early literacy and expand library programming. Story Timers uses volunteers who are trained to provide stories and activities that stimulate children and encourage brain development. After training, the volunteers recruit and train others, ensuring a long, successful, and beneficial source of programming. In this video and training package, you will learn how to set up your own volunteer Story Timers program, as well as receive all of the materials necessary for training.
Review
4 stars "An excellent and inspirational guide to a winning ealry literacy program, this is highly recommended. Editor's Choice." - Video Librarian
| Item no. | : |
YA01470067
|
|
Format | : |
DVD (With Trainers Package)
|
|
Duration | : |
19 minutes
|
|
Copyright | : |
2003
|
|
Price | : |
USD 130.00
|
[Go top]
Add to cart
Arch Lustberg is know worldwide for his seminars on effective communication techniques. He is part educator, part orator and part entertainer. His techniques bring remarkable results with just one viewing. This DVD contains: Face It!, Perfecting Presentations, and Controlling the Confrontation.
| Item no. | : |
YB01470003
|
|
Format | : |
DVD
|
|
Duration | : |
97 minutes
|
|
Copyright | : |
2002
|
|
Price | : |
USD 275.00
|
[Go top]
Add to cart
With Dr. Alan Sokoloff
The forty-minute program shows the healthy way to perform basic library tasks, as well as an exercise guide to maintain back health. Noted chiropractor Dr. Alan Sokoloff serves as the host and author of Back Talk. Sokoloff is Clinical Director and Owner of the Yalich Clinic and Team Chiropractor for the NFL's Baltimore Ravens and the University of Maryland Baltimore County. He was named Chiropractor of the Year 2001-2002 by the Maryland Chiropractic Association."Prevention is the key to a healthy back," said Dr. Sokoloff, and preventing workplace injuries is the focus of the program. Among the items covered are:
Sitting safely
Healthy posture while using a computer.
The proper way to push and pull items, including book carts.
Shelving books in a healthy manner.
Simple exercises to maintain back health that can be done in the workplace.
Lifting correctly and safely.
Handling injuries when they do happen.
Award
Winner of the Crystal Award of Excellance!
| Item no. | : |
ML01470005
|
|
Format | : |
DVD
|
|
Duration | : |
40 minutes
|
|
Copyright | : |
2002
|
|
Price | : |
USD 130.00
|
[Go top]
Add to cart
The one-hour program features interviews with librarians who were witnesses to the terrorist attacks. The participants discuss their experiences and the effects they have had on their personal and professional lives, as well as the reaction the entire library community had to their situations
Review
3 Stars "this should be mandatory viewing for all librarians to see what happens when our safe little world comes crashing down around us. Recommended." - Video Librarian
| Item no. | : |
EJ01470033
|
|
Format | : |
DVD (Closed Captioned)
|
|
Duration | : |
55 minutes
|
|
Copyright | : |
2002
|
|
Price | : |
USD 40.00
|
[Go top]
Add to cart
Two accomplished storytellers share their expertise on using uppets and props to enhance the art of storytelling. Schroeder Cherry uses several types of puppets to tell his educational story about the Underground Railroad, while Karen Quinn-Wisniewski entertains her audience of young children with classic fables and colorful puppets and props. Interviews with each clips from their performances show you how to use puppets to increase your storytelling abilities.
| Item no. | : |
WS01470048
|
|
Format | : |
DVD (Closed Captioned)
|
|
Duration | : |
20 minutes
|
|
Copyright | : |
2002
|
|
Price | : |
USD 99.00
|
[Go top]
Add to cart
Every day we make assumptions about who we are, what we do, and who we interact with. Diversity in the Library will help you examine those assumptions and realize that they can create barriers to outstanding public service. The program uses scenarios taken directly from library worker's experiences. By examining those scenarios and the solutions provided, viewers will be able to better serve all of their customers in this increasingly complex and diverse world. The program is based on the award-winning diversity program implemented by Baltimore County Public Library.
Review
"A good starting point for group discussion-this video instructs library staff to 'treat people as people' and move beyond stereotypes-" - School Library Journal
| Item no. | : |
RN01470015
|
|
Format | : |
DVD
|
|
Duration | : |
20 minutes
|
|
Copyright | : |
2000
|
|
Price | : |
USD 99.00
|
[Go top]
Add to cart
The important role of volunteers is the focus of this tape. It details how to get a volunteer program started and keep it running effectively. Featured are volunteers, volunteer coordinators, and other library staff members who have experience dealing with the issues associated with volunteer management.
Review
3 1/2 stars "Utilizing interview with volunteer coordinators, successful volunteers, and other library staff, this realistic and inspirational video explains the benefits and start-up procedures of an effective volunteer program, including tips, resources and organizations." - Video Librarian
| Item no. | : |
DZ01470019
|
|
Format | : |
DVD
|
|
Duration | : |
25 minutes
|
|
Copyright | : |
1997
|
|
Price | : |
USD 99.00
|
[Go top]
Add to cart
Library Security experts and staff members discuss practical security recommendations to create an effective security policy for your library. Examples are shown of staff correctly handling security problems, including approaching rule-breaking patrons, personal safety and patrons carrying weapons.
Review
"Recommended for all libraries." - Library Journal
| Item no. | : |
DK01470007
|
|
Format | : |
DVD (Closed Captioned)
|
|
Duration | : |
35 minutes
|
|
Copyright | : |
1994
|
|
Price | : |
USD 99.00
|
[Go top]
Add to cart
Breaking the Mold: Innovative Libraries and Programs, a training program that highlights outstanding libraries throughout the world.
Breaking the Mold: Innovative Libraries and Programs visits the Columbus (OH) Metropolitan Library to see how they're able to achieve a 48-hour turnaround time in technical services, the Cerritos (CA) Library to view their outstanding design and display, Hong Kong Public Libraries to view their audio-visual catalog, and several other libraries trying new methods to meet their customers' needs. "This program lets libraries around the world learn about interesting and successful innovations without having to travel to each of the libraries," according to Producer Carl Birkmeyer. "It shows you how the West Palm Beach Library (FL) created a dragon academy for their summer reading club and the fantastic efforts of Middle Country Public Library (NY) created a disaster preparedness clearinghouse for their community," he added.
| Item no. | : |
NM01470006
|
|
Format | : |
DVD
|
|
Duration | : |
25 minutes
|
|
Copyright | : |
|
|
Price | : |
USD 99.00
|
[Go top]
Add to cart
Get People First and And Access for All on one DVD.
| Item no. | : |
MB01470059
|
|
Format | : |
DVD
|
|
Duration | : |
|
|
Copyright | : |
|
|
Price | : |
USD 199.00
|
[Go top]
Add to cart
This training program highlights libraries that have replaced the Dewey Decimal System for customer use. Rethinking the Call Number visits the Maricopa Public Library (AZ) and the Frankfort Public Library (IL)to see how their conversion to a "Dewey-less" library has gone. The results have been pretty dramatic.
Review
"Even if leaving Dewey behind is not an option, this offers plenty of ideas and suggestions about library layout, signs, shelving, and more. A terrific video." - Booklist
| Item no. | : |
PB01470017
|
|
Format | : |
DVD
|
|
Duration | : |
|
|
Copyright | : |
|
|
Price | : |
USD 99.00
|
[Go top]
Add to cart
The basics of staff development collection in one DVD set.
This package includes:
Be Prepared
Diversity in the Library
Conducting the Reference Interview
Face It!
For Freedom's Sake
Searching the Web
People First
Solving Difficult Situations
Taming the Paper Tiger
Teamwork Basics
Tips & Techniques
| Item no. | : |
TF01470058
|
|
Format | : |
DVD
|
|
Duration | : |
|
|
Copyright | : |
|
|
Price | : |
USD 800.00
|
[Go top]
Add to cart
***Price on web-site may not be current and is subject to modification by quotation***