learningemall.com: DVD for New Releases - Management Styles Explained
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Management styles are characteristic ways of making decisions and relating to subordinates. The predominant management styles are commonly defined as autocratic, persuasive, consultative, participative and laissez faire. While leaders often exhibit a preference for a particular style of management, it is argued the different styles of leadership should be employed dependent upon the culture of the business, the nature of the task, and the nature of the workforce. Effective management will ensure that the objectives of an organisation are met. This informative program examines the five management styles, their characteristics, advantages and disadvantages and application to various management situations.
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Employees in an office often come from different walks of life and different cultures. Their personalities are unique, their expectations diverse. But how can we ensure communication in the office is as effective as possible? This program explores the fundamental business skill of communication in the workplace. The many forms of verbal communication are covered, including oral and written methods such as meetings, speeches, letters and presentations. Similarly, the increasing importance of effective electronic communication is presented. Nonverbal cues such as body language are explored and in summary, the program discusses strategies for overcoming the barriers to workplace communication.
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Businesses rely heavily on communication - particularly in the information age of the 21st-century. In today's world it is often necessary to share information with many different people both internally and external to the organisation. Without clear communication, false information could be provided to suppliers, employees or customers, with the end result - confusion, and little hope of success. In this program we define what effective communication is, what stops it, why it's so important, the communication methods that modern businesses employ, and the importance of ethics in communication. Follow us as we prove the importance of effective communication in business.
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In most workplaces constant demands will be placed on prioritising and managing your workflow while also developing new skills along the way. The pressures of deadlines and constant workload require you to be flexible in your approach. In this program we talk to two companies about developing a consistent and professional approach to your working life. We discuss organising your work schedule, monitoring your own work performance, developing personal & employability skills, and common policies and procedures. Being able to work effectively in a business environment and implement improved work practices are essential ingredients to both business and career success.
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Many Australians spend a large portion of their working lives in an office. Although most of us wouldn't consider this a workplace of high risk, we must not assume that safety in an office is a given. In this program we'll consider the reasons for conducting work safely, and look at how to implement workplace safety requirements. We'll also talk about participating in the OH&S consultative process and following safety procedures. Occupational health and safety is everybody's responsibility, not just the employer's. Employees can and should take a hands-on approach to improving the safety of their workplace.
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Service providers are essential in our economy. Where would we be without hospitals, cleaning companies, accounting firms and hairdressers? But it can be difficult to apply concepts of operations management to these businesses. Focusing on the operational processes, this program takes you behind the scenes, learning about the four strategic areas of operations; facilities, materials, quality and technology, applying them to a service provider and showing how various strategies can be used to improve business performance. A great insight into the unique aspects of services marketing.
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Large organisations only survive in today's highly competitive environment if they have the ability to effectively deal with change. And, as changes go, they don't come much bigger than recent smoking bans and ensuring challenges for the hospitality industry. In this dynamic program, we examine change, the internal and external forces behind it, the restraining forces that prevent it, change implementation and evaluation. With examples and interviews specifically about the changes to smoking laws from the Australian Institute of Management, Club Med, Lindeman Island and the Hotel Motel and Accommodation Association of Victoria, this is a practical and information-packed program that will change the way students think about change!
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Corporate Culture is an important and well debated topic in the modern business arena in Australia.
Led by three prominent businesses in Australia; Bendigo Bank, Oakley and Salesforce, this program not only discusses how cultures can differ, but also demonstrates how each different style remains fundamentally important to each business.
This program provides an excellent understanding of this important concept in the management of large organisations in Australia.
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Set in the production office of fictional current affairs program Sighted, this program provides a dramatic perspective on the place of conflict in workplace communications and explores strategies for dealing with everyday conflict situations. The program deals with the more ordinary communications that go wrong, the personal and workplace costs of these and the possibilities of avoiding such situations and/or dealing constructively with them when they occur.
The program offers insights into the following key elements of conflict and conflict management and summarises them in the following text screens:
What is conflict
Role of conflict in the workplace
Conflict spiral
Conflict management strategies
Constructive conflict management
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This program focuses on both internal and external customers and clients using a fictional current affairs show 'On this Day' and its presenter Naomi Henderson as a case study.
Insufficient attention to the needs of external customers can result in a loss of sales and profit for an organisation. Loss of sales, jobs and productivity can also be a product of poor internal service.
The program looks at the following:
Defining customer service and customers
What makes for better customer service practices
The customer transaction
Sustaining good customer service
Concluding the customer transaction
Dealing with difficult customers
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In everyday life, negotiation is an important communication skill. This program explores the fundamentals and intricacies of the negotiation process through a fictional scenario of a high school teacher attempting to organise a training camp for her basketball team with her travel agent.
The program explores the five stages of the negotiation process, including preparation for negotiation, negotiating, bargaining and confirmation.
This program presents a clear and useful lesson on negotiating whilst highlighting that good communication skills are essential to the negotiation process.
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This informative program is about communicating in the workplace and follows a week in the life of fictional cleaning company Clean as Krystal.
The 'mockumentary' style of the program will assist the student to apply the communication theory to the workplace.
It becomes clear that what is often regarded as the simplest work skill, communication is quite complex and can go wrong at many points of the process.
With manager Barry Walton as your guide, this program covers topics such as:
What is communication?
Barriers to effective communication
Communication at work
Effective workplace communication skills
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This engaging program provides the viewer with an overview of the purposes and advantages of writing as a medium and the advantages and disadvantages of writing compared with speaking.
By focusing on a melodramatic case study of fictional restaurant manager Jason and his staff at Larder Restaurant, the program works through the steps to achieve success in workplace writing.
It works to actively engage the viewer in solving the problems posed. It covers the following areas:
Defining writing
Advantages and disadvantages of writing
Five steps to writing
Five 'whats' to writing
Presentation
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The telephone and reception area in an office is the frontline of the business. Ensuring you are equipped with the correct skills is vital.
In this program we demonstrate clearly and concisely why first impressions count, how to use the telephone effectively, the equipment and organisation of the reception desk and dealing with difficult customers.
Say 'hello' to a brilliant educational program for office workers everywhere.
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Working in an office can require some very specific skills, but how do we get on generally in any office situation?
In this excellent program we demonstrate skills such as multi-tasking, using common sense and initiative, the importance of good personal presentation, listening skills and teamwork, to name but a few. Become an office star by learning these essential skills for life.
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There are plenty of tools to help you in the office - but they only help if you know how to use them!
In this program we show how important technology is in the office, and we also run through the basics of word processing, spreadsheets, typical software packages and hardware. It also looks at emails, databases, electronic storage, copying, scanning and faxing.
A comprehensive preparation for the modern skilled office worker.
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In today's society, occupational health and safety is everywhere, and the office environment is no different. There are always health and safety issues to be aware of.
In this program we take a good look at the legislative standards, office layout and design, ergonomics, manual handling and the responsibilities of employers and employees.
A comprehensive overview which includes some surprising hidden safety issues.
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Privatisation has become a global phenomenon. In seeking to reduce costs, governments have turned to the private sector to provide some of the services that have traditionally been provided by public administration. In this program we'll examine the driving forces for privatisation and outline the arguments for and against it. We'll ask what are the consequences of privatisation for customers, government and employees, and take a look at two Australian case studies: Yarra Trams and Telstra.
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This program examines the importance of tourism to local economies. It covers all aspects of managing an international tourist destination using The Great Ocean Road as a case study. The broad topics covered include a description of the region and why it is a tourist destination; who visits The Great Ocean Road; managing tourism at the international level; managing tourism at the local level; how tourism benefits the region and some of the challenges that are subsequently created. This program provides students with an understanding of how different groups must work together to create an appealing destination for international tourists.
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This program deals with the new Industrial Relations landscape, and particularly the new WorkChoices legislation introduced in 2006. The impact this new legislation has for employers and employees is discussed during this program, with the case study of the sacked mining worker, and ex sports champion Lorissa Stevens, used as a major example. Advice is presented in the program about how to effectively use aspects of the new legislation in negotiating your working conditions.
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This program provides a behind-the-scenes look at the staging of a significant series of events from the Eureka 150 held in Ballarat, Victoria in 2005. This historic event incorporated activities and entertainment targeted at many groups, with much community involvement. This program explores the stages of organising a large event, the planning, leading and controlling required, finishing up with the criteria to successfully evaluate an event.
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Using Holden as a case study, this program looks at the key functions performed in business on a daily basis. Each of these functions enables the organisation to achieve its goals. Departmental managers must not only have expert knowledge of their own area, but also how their department fits into the overall structure, interacting with, and supporting other key functions of the business. This program examines these concepts using Holden as an illustrative case study. In particular the program looks at the Manufacturing Operations, Human Resources, Marketing and Sales, and Finance departments and how they fit together to make up the whole of the company.
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This program provides students with a vibrant example of a successful franchise model. The founder and controlling shareholder of Boost Juice, Janine Allis, explains how Boost Juice operates and what its priorities are. The program also features Richard Evans, the CEO of the Franchise Council of Australia. The franchise model is examined in context with the Australian economy and covers such things as the success rate of franchises and regulation of the industry sector.
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Anyone wanting to start up in business needs to develop a business plan. To do this, they also have to abide by certain rules. A business plan is an outline of the goals and objectives of the business, it helps you plan your business and run it. This program examines the essential elements of a business plan. Using a case study of a newly established restaurant, this program looks specifically at:
What a business plan is, and why it is important.
Different types of business plans.
The key elements of a business plan, vision and mission statements, operations, marketing, finance, the executive summary.
Common planning tools, SWOT analysis, break-even analysis.
The importance of regularly evaluating the business plan.
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This program addresses two increasingly common occurrences in the business world - the merger of two or more companies/firms or the acquisition process. Using real life case studies, we examine the merge between SPC/Ardmona and the acquisition of PSB by OAMPS. The program covers the pressures that led to the changes, the way in which the change process was managed and criteria by which the success of the changes could be evaluated.
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From humble beginnings in 1942 when Clarrie Mance started the business, Windsor Smith has grown to become one of the country's most prominent and successful footwear companies. This program focuses on the four key elements that make up Windsor Smith's marketing mix and are often described as the 'four Ps': product, price, place and promotion. The program looks at each of these areas in relation to the high profile marketing campaigns conducted by the company. Reference is also made to marketing objectives, market research, the target market and marketing channels.
Review
"The presenter will appeal to students... She speaks naturally, and with a lot of expression... It will be easy for a teacher to expand on each section of the video during showing... " - Lyn Chisholm, VET Business Coordinator, Claremont College, TAS.
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While there are many influences on our food decisions, the family is probably the most important. In this program, we spend time with a not atypical family: a husband and wife and their teenage and pre-teenage children.
We see who makes the decisions, why and with what effect, and we see how the family's thinking about nutrition is fairly deeply ingrained, sometimes for the worst, sometimes for the better.
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This program provides students with valuable advice on choosing an area that interests them, and how to go about preparing for their time in the world of work. There are many issues that students need to consider before they commence their work experience: transport, paperwork, awareness of their rights and obligations, and whether they have realistic expectations. With the aid of four students in different settings, this program explains the process of preparing for work experience so that students give themselves the best possible chance of having a positive experience.
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This second program in the 'So You Want to Work in an Office' series contains a series of stories (re-enactments) depicting communications issues that may be found in a variety of offices throughout business and industry. These discussions starters contain examples of both exemplary and no so exemplary practices. Each story is designed to provide concrete discussion points and signposts for key issues that would be addressed in an office administration course.
Review
"Was very interesting, easy to follow and kept the student's interest. The work sheets you attach are invaluable." - Donna Stalker, Bacchus Marsh Grammar School, VIC.
Please contact us for primary and secondary schools pricing.
This program looks at the operation of a core range of modern office technologies, apart from computers: particularly fax machines, telephone systems and photocopiers. We look at their role in the office, basic functionality and maintenance issues, as well as basic trouble shooting procedures. Where applicable, there's an OHS 'alert' for each technology and if relevant, an environment 'alert' or tip.
Review
"Was very interesting, easy to follow and kept the student's interest. The work sheets you attach are invaluable." - Donna Stalker, Bacchus Marsh Grammar School, VIC.
Please contact us for primary and secondary schools pricing.
This program contains a series of stories (re-enactments) depicting aspects of daily life that may be found in a variety of offices throughout business and industry. These discussion starters contains examples of both exemplary and not so exemplary practices. Each story is designed to provide concrete discussion points and signposts for key issues that would be addressed in an office administration course.
Review
"Was very interesting, easy to follow and kept the student's interest. The work sheets you attach are invaluable." - Donna Stalker, Bacchus Marsh Grammar School, VIC.
Please contact us for primary and secondary schools pricing.
This program looks at a core range of modern IT office technologies, including operating systems, hardware and software applications, ancillary equipment such as scanners, internet access and email. We cover their role in the office and functionality and maintenance issues, as well as basic trouble shooting procedures. Where applicable, there's an OHS 'alert' for each technology and if relevant, an environment 'alert' or tip. Where applicable, we also discuss "acceptable use" policies and practices.
Review
"Was very interesting, easy to follow and kept the student's interest. The work sheets you attach are invaluable." - Donna Stalker, Bacchus Marsh Grammar School, VIC.
Please contact us for primary and secondary schools pricing.
There is little doubt that email is an extremely useful innovation that has changed, and continues to change, the way we communicate. However, the fact that email is different to both voice and paper based communications can be a source of frustration for many people.
This up to date program gives viewers an understanding of the conventions that have been developed by email users over the years to facilitate effective communication. In addition, the program exposes many of the myths that exist regarding such issues as email privacy, and warns of possible dangers when using email. The words 'Spamming' and 'Flaming' may not make sense to many people, but chances are they've come across examples of this type of behaviour in their email usage.
The animated 'cyber-postman', who features throughout the program, has seen every example of bad email usage you could imagine. With his assistance we provide a comprehensive introduction to the etiquette of using email.
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A major appeal of this program apart from its curriculum relevance is the fascination with Rip Curl as a brand name and as a successful Australian company. We look closely at the operations management involved in making a Rip Curl Tshirt. The operation is examined in terms of inputs, process and outputs, with special attention on how Rip Curl has managed to improve productivity and maintain margins in a competitive marketplace.
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Over the years management styles have changed as society has changed, from authoritarian styles to more inclusive, participatory styles. In this program, through a number of entertaining scenarios, young actors demonstrate a variety of management styles including consultative, laissez faire, autocratic and participative.Each situation is analysed and the likely outcome of each management approach is examined.
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This program explores the changes that are occurring in the management of Australian workplaces in relation to technology, global competition and work attitudes.
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This program examines Australia Post's "Workplace of the Future" project. Australia Post faces the challenge of competition to its traditional role of national letter and parcel delivery service from many new technological alternatives including various electronic data systems. Australia Post has taken on the challenge by upgrading facilities, delivering new products, changing its public image and aggressively competing in this constantly changing market.
Please contact us for primary and secondary schools pricing.
This program explores the changes that are occurring in the management of Australian workplaces in relation to technology, global competition and work attitudes.
Please contact us for primary and secondary schools pricing.
As we move to a more deregulated labour market with enterprise bargaining and individual workplace agreements,both employers and employees are redefining their workplace relationships. This program examines the key rights and responsibilities of both the employer and employee, reviews the nature of work.
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This program is based on the entrepreneurial activities of a variety of business operators in the food processing industry. It introduces students to the roles, relationships and functions of key players as they seek their own financial, social and personal goals.
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In this program we examine the basic features and functions of the telephone system and then delve into the skills required to become an effective telephone communicator.
The program demonstrates important skills including :using appropriate language, transferring calls, placing callers on hold, having systems in place that allow staff to know other staff's movements, accurate recording of messages, and delivery to the appropriate recipient.
It then demonstrates the procedures involved in making effective calls, planning the call before picking up the receiver, identifying yourself and your organisation, asking for help, and giving the receiver the choice of speaking to you now or at another time.
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This program investigates the reasons we hold meetings and why meetings play such an important role in business. It discusses the differences between formal and informal meetings and demonstrates the documentation and procedures involved in a formal meeting. The program also examines the roles of committee members including the chairperson, secretary,treasurer, and general members. Finally, it considers:
minute taking
follow up reports
assertiveness
active listening and negotiating skills
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In this program we outline the aims and objectives of state and federal legislation regarding health and safety in the workplace. The role of Worksafe Australia and the rights and responsibilities of employees are also explained.
We visit an office environment and identify potential hazards and ways of dealing with these hazards. The video emphasises the importance of prevention and discusses the procedures involved with the provision of:
information
training
supervision
The program also briefly looks at:
RSI,
accident report forms,
the role of the First Aid Officer and OHS Representatives.
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This program looks at Arnotts' response to pressures to 'go global', and its attempts to become a world class manufacturer by bridging the gap between mass production and lean manufacturing. It investigates the resulting changes in management policies and documents the creation of self-management teams, which have resulted in improvements to the efficiency and effectiveness of the Arnott's production process.
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Robert Bosch (Australia) is the first company to be endorsed by the Australian Conservation Foundation. This program explores the story behind the endorsement, examining Bosch's environmental management policies across a wide range of activities. Waste reduction, the re-use of materials, recycling inputs and products are now a natural part of management at Robert Bosch.
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Everyone working in the hospitality industry needs to have a broad understanding of how the industry works. In this program we examine the enterprise agreement at The Sheraton Towers, a five star hotel in Melbourne, where staff and management have designed a unique working environment.
It covers how management, staff and unions agree on wages and conditions, the role of the unions, enterprise bargaining, and career paths in hospitality and in-house training. The program includes interviews with everyone from the General Manager to Front Of House staff!
Please contact us for primary and secondary schools pricing.