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Content

New Release - Business

New Release - Business


LEADING IN A CONNECTED WORLD

Program Highlights
  • How your organization’s interpersonal networks drive business results.
  • Why leaders attuned to networks are more successful over time.
  • What a high-quality, energy-building network looks like.

    Networks of relationships among employees are increasingly the means by which organizations create value and foster innovation. From ten years of research tracking top-performing leaders at over 60 companies, Professor Cross found that successful leaders manage informal networks to compensate for weaknesses in formal structures, and thus improve collaboration, knowledge-sharing and best practices. In doing so, they are less susceptible to the loss of key contributors whose expertise enables a group to succeed.

    Top -performing leaders analyze and respond to interpersonal networks differently than leaders who fail—in five ways. They identify and adjust staff overloads to minimize bottlenecks. They draw in the “folks on the fringe?of networks by getting newcomers involved with colleagues and reengaging under-connected high performers. They bridge silos to facilitate collaboration across functions, geographies, hierarchy and expertise. They develop surge capacity by ensuring that the best expertise in a network is tapped for new problems and opportunities. And they minimize insularity by coordinating focus across groups on key accounts or business goals.

    Rob Cross is a professor of management at the University of Virginia and coauthor of two books, including Driving Results through Social Networks: How Top Organizations Leverage Networks for Performance and Growth. He earned his BS and MBA from the University of Virginia and DBA from Boston University.

    Format: DVD
    Duration: 59 minutes
    Copyright: 2010
    Price: USD 95.00

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    PREPARING FOR LONG LIFE IN THE 21ST CENTURY

    Program Highlights
  • Common predictors of how people will function at advanced ages.
  • Why motivation and memory change as people grow older.
  • Scientific breakthroughs that will improve the quality of life across generations.

    We are approaching a watershed moment in human history. In just a few years, all developed countries will have, for the first time, more adults over the age of 60 than children under the age of 15. When our children reach old age, living to 100 will be commonplace. Rather than perceiving this as good news, many people discuss the prospect of extended longevity in terms of coping with or halting the aging process. Yet to the extent that people arrive at old age mentally sharp, physically fit, and financially secure, long-lived societies will thrive.

    Leaders of organizations need to understand how cognitive processing, decision making, memory, and motivation change as they, their employees, and their customers age. Dr. Carstensen shares research findings on motivation grounded in the uniquely human perception of time horizons and the theory of “socioemotional selectivity,?in which our values and goals change over time. As time horizons are constrained, she found, we channel energies into what supports our emotional well being, affecting where we focus attention and what we remember.

    Dr. Carstensen, author of A Long Bright Future, is Professor of Psychology and founding director of the Stanford Center on Longevity. For more than twenty years her research has been supported by the National Institute on Aging. She received her BS from the University of Rochester and her PhD in Clinical Psychology from West Virginia University.

    Format: DVD
    Duration: 52 minutes
    Price: USD 95.00

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    BUILDING A WINNING TEAM

    Program Highlights
  • Enhance employee engagement and trust to boost performance.
  • Eliminate the subtle negativity that can sabotage teams.

    Fear and uncertainty in the workplace hurt the morale of teams and lead to pessimism, poor focus and subpar performance. Jon Gordon’s strategies for successfully uniting teams center on his belief that communication is key. Start by sharing a unifying vision that rallies a team toward a common purpose. Stay positive on a daily basis, celebrate successes, and deal with negativity head on. Engage employees by helping them find their own personal vision and their own passion. Finally, focus on creating inspired, committed relationships, and those relationships will deliver top performance.

    Jon Gordon is a speaker, consultant and author of numerous books, including 10 Rules to Fuel Your Life and The No Complaining Rule. He has been featured on CNN, NBC's Today Show and in Forbes, The Wall Street Journal and The New York Times. He is a graduate of Cornell University and holds a master’s in teaching from Emory University.

    Dr. Carstensen, author of A Long Bright Future, is Professor of Psychology and founding director of the Stanford Center on Longevity. For more than twenty years her research has been supported by the National Institute on Aging. She received her BS from the University of Rochester and her PhD in Clinical Psychology from West Virginia University.

    Format: DVD
    Duration: 46 minutes
    Price: USD 95.00

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    CREATING WINNING SOCIAL MEDIA STRATEGIES

    Program Highlights
  • How to attract customers with tools like blogs, Facebook and Twitter.
  • The benefits of social media’s two-way relationships—and the risks.
  • How to stay in command while giving up control.

    A fundamental power shift is underway in relationships between organizations and customers. Traditional one-way, seller-to-buyer communication is evolving into a two-way dialog, as social media technologies give buyers a voice. With examples from Oracle, Southwest Airlines, Walmart, Comcast, and Starbucks, Charlene Li shows how companies can use social media tools to encourage that dialog and have more intimate, beneficial relationships with customers.

    To get started, says Ms. Li, uncover what people want from you—whether it is product information, reviews from users, customer service attention, or input into product development. As you develop your communication strategy, start small, concentrating on how to meet the needs of your audience. Identify the “realist/optimist?in your organization who can jumpstart the process. Craft metrics and communication policies that align with your business goals. And then “prepare to let go?of absolute control.

    Charlene Li is publisher of The Altimeter blog and co-author of Groundswell: Winning in a World Transformed by Social Technologies. A frequently quoted industry analyst, she has appeared on 60 Minutes, NewsHour with Jim Lehrer, ABC News, CNN, and CNBC. She earned her BA from Harvard College and MBA from Harvard Business School.

    Format: DVD
    Duration: 54 minutes
    Price: USD 95.00

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    LIBERATING LEADERSHIP: HOW TO BUILD A RADICAL FREEDOM-OF-INITIATIVE ORGANIZATION

    Program Highlights
  • How to create an environment where employees self-motivate.
  • Why you should embrace human nature rather than fight it.
  • Getting employees to own your vision of a freedom-based company.

    When employees have the freedom and ability to act in the best interests of the company, performance improves. But does more freedom mean even better performance? Dr. Getz shares examples of phenomenal business results from companies whose leaders built total freedom-of-initiative organizations. These leaders understand that three universal human needs—intrinsic equality, opportunity for growth, and self-direction—must be met for all employees. To nurture and sustain the freedom culture, these leaders share their vision of the company so that employees can “own?it.

    Among his examples: the president of Finland’s successful cleaning services company, SOL, ensures intrinsic equality by having employees determine the office space design, furnishings, company logo, work schedules, job titles and job responsibilities. Insurance leader USAA provides growth opportunities for 21,000 employees through robust onsite training and support for college courses or business degrees. And manufacturing leader W.L. Gore champions self-direction in a unique and innovative culture built on individualized job responsibilities and fluid, situational leadership.

    Isaac Getz, coauthor of Freedom, Inc., is a professor at the ESCP Europe Business School French campus, and was a visiting professor at Cornell and Stanford Universities and at the University of Massachusetts. He graduated in Computer Science, obtained an MS in Management Science, and PhDs in Psychology and in Management.

    Format: DVD
    Duration: 59 minutes
    Price: USD 95.00

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    WHY ZEBRAS DON'T GET ULCERS

    Program Highlights
  • How your westernized lifestyle can make you sick.
  • The connection between upholstery, personality, and heart attacks.
  • Why do some people cope with stress better than others?

    Tackling the serious topic of stress in his famously entertaining manner, Professor Sapolsky sets the stage on a Kenyan savannah, with a hungry lion in hot pursuit of a terrified zebra. As he explains, the zebra’s fight-or-flight response channels essential energy to its survival effort by shutting down and even damaging nonessential biological functions—in a temporary, short-term response. Unfortunately, humans can generate the same response simply by anticipating stress—whether or not it occurs, and whether or not it’s merited. And when we subject ourselves to prolonged psychological stress (as Type A personalities in particular do) we contract ulcers, diabetes, heart disease, brain damage, and other dysfunctions.

    So why do some people cope with stress better than others? Drawing on Hans Selye’s research with rats in a stress-induced environment, Robert Sapolsky gives us hope. We can reduce the risk of stress-related disease when we have an outlet for stress and frustration, some control over what’s causing us stress, the ability to predict stressors, and, perhaps most importantly, social connectedness for emotional support.

    Robert Sapolsky is one of the world’s leading neuroscientists, a research associate with the Institute of Primate Research Museums of Kenya, and a recipient of a MacArthur Fellowship. He is the author of Why Zebras Don't Get Ulcers: An Updated Guide to Stress, Stress-Related Diseases and Coping and A Primate’s Memoir: A Neuroscientist’s Unconventional Life Among the Baboons.

    Format: DVD
    Duration: 57 minutes
    Price: USD 95.00

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    CONFLICTS IN THE WORKPLACE

    Constructive disagreement can add value, as employees compromise and reach better decisions based on input from others.

    Conflict becomes destructive when anger, jealousy, and other strong emotions turn the focus away from problem solving and toward personal attacks. Destructive conflict can ruin relationships among workers, interfere with productivity, destroy teamwork, and contribute to employee absenteeism and turnover.

    While acknowledging common sources of conflict, this entertaining video provides eight specific, reliable solutions: skills that help you put aside your differences, control your emotions, and move forward.

    Learn these solutions:
  • Responding with empathy
  • Active listening
  • Setting a limit
  • Finding something to agree with
  • Using “I?language instead of “You?language
  • Disengaging to cool off
  • Appealing to mutual self-interest
  • Attacking the problem, not the person

    Format: DVD
    Duration: 17 minutes
    Price: USD 179.00

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    PROFESSIONAL EMAIL ETIQUETTE

    Avoid embarrassing errors and make your best impression on customers and colleagues.

    Email is fast becoming the preferred method of contact for sharing information and resolving problems. The impression you leave with others about the quality of your organization and your own personal competency is largely based on the courtesy and professionalism of your email correspondence.

    Learn about:
  • Email etiquette and best practices.
  • Openings and closings.
  • Proper formatting and subject lines.
  • Grammar and punctuation.
  • Writing “bad news?emails.
  • Email customer service.

    No matter how long you’ve been using email, you’ll learn some very important guidelines in this video—guidelines that will protect you from catastrophes and ensure your messages are professional, every time.

    Format: DVD
    Duration: 26 minutes
    Price: USD 129.00

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    WEDNESDAY'S TOUCH

    Customer service is an art as well as a science. Skills can be taught, but the right attitude is even more meaningful. This video tells a simple but moving story about the importance of one customer service rep in the eyes of her customer. It inspires viewers to see that customers are people, too -- and to build relationships that keep customers coming back.

    Format: DVD
    Duration: 6 minutes
    Price: USD 119.00

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    WORKPLACE VIOLENCE FOR EMPLOYEES

    Workplace violence is an issue that can affect any organization, of any size, in any industry. This training video takes on this important topic without sensationalizing, but by approaching the subject directly and honestly. Stephen White is a leading expert on workplace violence. Over the past twenty years, Dr. White has consulted on thousands of threat cases for Fortune 500 companies and other organizations of all sizes, both public and private. In this workplace violence training video, Dr. White draws from his experiences to dispel some of the common myths about workplace violence, while providing a better understanding of what you should be aware of to help keep your workplace safe.

    The employee version details the ten distinct warning signs that could foretell violence. It emphasizes the need for employees to speak up and get help if they notice anything that causes concern. Spanish version available.

    Format: DVD
    Duration: 17 minutes
    Price: USD 199.00

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    WORKPLACE VIOLENCE FOR MANAGERS

    Workplace violence. It can happen in any size organization, in any industry. We read about it in the news often enough that it seems to be a fairly common threat. Fortunately, these tragedies are rare considering the millions of people who go to work every day without incident. And since much is now known about such attacks, the vast majority can be prevented by paying attention to the warning signs and responding with quick, decisive action.

    This dramatic video is narrated by Stephen G. White, PhD, President of Work Trauma Services and Associate Clinical Professor at the University of California, San Francisco. Over the past twenty years, Dr. White has consulted on thousands of threat cases for Fortune 500 companies and other organizations of all sizes, both public and private. Based on this experience, he shares facts about workplace violence that can help you identify risks of violence in your workplace.

    The manager version and its accompanying study guide offer additional content for managers and supervisors, such as how to hold information-gathering meetings, confront a bully, or terminate a problem employee. Managers are strongly encouraged to get support—from HR, security or other designated resources—if they feel uncomfortable or if there is any possibility of a violent reaction.

    Even if your workplace does not experience threats that indicate immediate danger, proper training on the appropriate response to warning signs of violence will improve employee comfort levels, show due diligence, and help the overall mental health of your organization. Spanish version available.

    Format: DVD
    Duration: 24 minutes
    Price: USD 199.00

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