CG02481253
CUTTING EDGE COMMUNICATION COMEDY: DELIVERING SENSATIONAL SERVICE
Casey practices her service skills on Tammy, but the strategy backfires.

Don't ignore customer needs and feelings
INSTEAD: Care for your customers

Don't assume you know
INSTEAD: Ask and be responsive

Don't wait for requests
INSTEAD: Anticipate and surprise

Don't be lazy with details
INSTEAD: Be efficient and take action
DVD
10 minutes
2016
 
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