GH08012303
SELECTING HUMAN RESOURCES
Featuring Zappos.Com

Zappos.com, the online shoe retailer, is known for their expansive inventory of shoes, free shipping both ways, and great customer service. They want to provide the best customer service online in any shopping category. Envisioning that one day 30% of all retail transactions will be done online, Zappos.com believes that the business will go to the company with the best service and selection. They are positioning themselves to be that company. To succeed in this vision, Zappos.com must hire the right people and put them in the right jobs.
DVD
Grades 9-12, College, Adult
Approx. 7 minutes
2007
 
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