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In this program, Kylie Bell talks with Eve Ash about moving from workplace needs to designing training that both develops skills and solves problems. First, she determines whether a company is experiencing a training need or a leadership issue. She considers the training in a wider organizational context and ensures the leadership is onboard first. Her training is customized around goals and outcomes, an organization's available time, a high degree of interactivity and tapping into people's emotions. For the training to succeed, there must be change; this is ascertained in the post-training feedback and evaluation.
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