This classic best seller vividly illustrates different management styles in action. Tony Spence is the epitome of the autocratic manager. Shouting and swearing, he bullies and generally humiliates his team of sales people.
By contrast, supermarket personnel manager June takes a more bureaucratic approach, strictly applying the rules and regulations.
Consultative manager Geoff believes in the human touch and says his door "is always open". Marketing manager Marion has a special challenge: trying to push through change against bitter opposition in a local council.
Reviews
~ "Excellent for provoking discussion on what is acceptable and unacceptable." - Peter Midge, George Watson's College
~ "Blunt, realistic ¡ª very good." - P Chadwick, Cleveland College
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