With Tom Peters
Tom Peters is back with a call to arms and a passionate wake-up call for the business world, educators, and society as a whole. In Re-imagine! Business Excellence in a Disruptive Age, America's most influential business thinker profiles seven distinct and very different companies that exemplify Peters' new business ground rules where screwing up, destroying, and "thinking weird" rule the day. Each of the companies profiled faced revolutionary business challenges and responded by inventing entirely new opportunities. Each had to re-imagine the nature of work itself¡ªand did so by soliciting the energy and engagement of each and every one of their people.
Here's a sampling of what you'll see:
At Memorial Hospital and HealthWorks Kids Museum, you will see WOW! Projects at work and learn about a culture of innovation.
You will see how TNT (Turner Network Television), transformed it's entire brand ¨C both internally and externally. In the process you'll see how they have reenergized their people and regained market domination.
At Jordan's Furniture, you will see how New England's leading furniture store delivers memorable customer experiences¡ every day!
OXO Good Grips shows how innovative ideas and motivated people can make a difference.
At Ellie Mae, you will see how a high tech start up transformed the mortgage industry ¨C creating real benefits to businesses and consumers.
At Deloitte you will see how a commitment to hiring and promoting women has had real business and employee benefits.
The Container Store is known around the world as a great place to work with unparalleled customer service. Now you can see how they do it. Learn about motivating and communicating with people. See how great service comes from knowledgeable, talented and motivated people.
KEY LEARNING POINTS
~ Great customer service comes from motivated and talented people
~ Deliver unique customer experiences
~ Turn mundane work assignments into WOW! Projects
~ Re-imagine the way technology works
~ Think differently
~ Manage change with flair and creativity
~ Understand the importance of women & diversity
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