With Peter Glen
Do you need to motivate and inspire your employees to higher levels of sales and service? Are you looking for good ideas to make your customers happier? Are you looking for a way to deal with angry customers? If you are, then you need Adventures in Sales, Service and Self-Esteem. You'll be entertained with animation, music and effects with author and speaker Peter Glen.
Learn Peter's Steps To Inspired Sales and Service:
~ Prepare: Peter explains the importance of knowledge, pride and a positive attitude.
~ Connect: The customer walks in the door. What do you do to connect with them?
~ Create: How do you create the best sales and service experience for your customer?
~ Close: Overcome your fears and make sales happen.
~ Follow Up: Win customers for life by following up on the sale.
~ You: This motivational portion of the program inspires you to be your very best and enjoy working with customers.
~ Dealing with Angry Customers. In this bonus segment, Peter takes you through a seven-step program for dealing with angry customers.
KEY LEARNING POINTS:
~ Laugh while you learn winning strategies in sales and service
~ Learn how to create, close and follow up on the sale
~ Convert angry customers into satisfied ones
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