NJ06111536
CUSTOMER SERVICE - COMMUNICATION
Learn how to prepare your mindset before taking a call. We will learn good phone techniques and the key to great customer service. Every person that walks into your store, contacts you by phone or online is entitled to your respect, your assistance and your attention, yet 89% of shoppers have stopped buying from an online store after they experienced poor customer service. This a lost opportunity because great customer service translates into more sales and repeat customers.
DVD
Grades 9-Adult
4 minutes 31 Seconds
2019
 
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