Mindful Leaders are acutely aware that the best of systems can fail, even though auditors might be assuring them that all is well. They know that if they want to be sure their systems are working as intended, they need to go and find out for themselves and undertake non-systematic auditing of their own. In order to do so, Mindful Leaders need to be able to communicate effectively with workers.
This program provides guidelines on face-to-face communication with workers on site, not an idea which appeals to many senior managers.
This program illustrates in detail, how management at all levels ¨C Senior Executives, Middle-ranking Managers and Front-line Managers need to communicate with their workers. Specifically, it delves into the 5Ws ('Who', 'What', 'Where', 'When' & 'Why') and 1H ('How') of effective communication.
At the end of this elearning program, safety leaders will have learned communication skills, including:
~ Where, Why and When to talk to workers,
~ Who they should talk to,
~ What to talk about and
~ How to talk
|