For newly admitted residents, adjusting to life in a nursing home is often difficult. Communicating in a warm and friendly manner can help ease a resident's sense of isolation. The foundation for good communication is trust. Residents who trust you are the ones who feel that they can easily talk with you, and know that you will listen. The information that you learn in conversations with residents may be crucial to their well-being.
This program reviews the skills needed to develop good communication with residents and their families. The video features interviews with frontline caregivers, residents and family members. Their thoughts and feelings will provide insight into why good communication is so important.
After completing this course, the learner should be able to:
~ Explain the importance of listening to a resident.
~ Describe ways in which trust can be built with a resident.
~ List ways to communicate with residents who have poor vision and hearing.
~ Explain why treating a resident with dignity and respect is important to developing good communication.
~ Describe how family members should be treated and why communication with them is important.
~ Describe the actions that should be taken when a resident has a complaint or problem that the CAN cannot help them solve.
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