This program presents a contemporary overview of residents' rights in the long term care context. It covers how residents' rights can be affected by other characteristics of today's long term care environment, including:
~ Increased cultural, ethnic, language and age diversity
~ More time and work-flow pressure on staff
~ The impact of outside stresses on staff, especially for single parents and employees working two jobs
~ What residents' rights are and why they are so important in the life and culture of a long term care facility
~ The specific rights everyone in a nursing home must understand and uphold
~ What staff, residents and family members should know about dealing with concerns and complaints early and effectively
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