With Pamela Jett
Effective Tools for Managing Difficult People and Situations
When a difficult person or situation arises, many of us don't know what to say, or how to handle it. We allow ourselves to react rather than respond effectively. From now on, you'll be armed with powerful tools and tactics for gracefully handling any situation, no matter how difficult or challenging it might be. Using her unique blend of humor and real-world application, communication skills expert Pamela Jett will share what everyone ought to know about communicating more effectively, both at home and at work. You'll discover startling facts about how most professionals are sabotaging their communication success and damaging relationships in the process. From dealing with irate customers to getting along better with coworkers, this program will bring you numerous insights that will have an immediate impact on how you approach and handle all of your most important interactions.
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