SV06041538
CUSTOMER SERVICE - DIFFICULT CUSTOMERS
We will learn how complaints are the greatest source of learning, the actions and behaviors that could frustrate a customer and the techniques to handle a perceived difficult customer. The best way to handle a difficult customer is to put the word "difficult" in perspective. A customer perceived as difficult may be more in the eyes of the customer service representative or company than the customer. Customers react to stress and disappointment in a variety of ways. They need someone with who they can vent, someone who will provide a quick resolution. Businesses who understand how to handle difficult customers can reap huge rewards.
DVD
Grades 9-Adult
5 minutes 36 Seconds
2019
 
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