TW31650002
COMMUNICATING IN DIFFICULT SITUATIONS
This DVD will improve any manager's ability to handle difficult work situations and conversations effectively. Verbal and non-verbal techniques are demonstrated in a variety of scenarios, from dealing with challenging people to communicating bad news, and will be invaluable to participants both inside and outside of the workplace.
Scripted by a subject expert and trainer, this innovative training DVD is comprised of short clips which allow the trainer complete flexibility and control to intervene at any point and jump around to relevant scenes. Scenes demonstrate good practice and bad practice and cover the following areas:
~ introduction
~ the fight or flight response
~ the impact of non-verbal communication
~ choosing your language
~ communicating your views
~ alternative ways of saying `no'
~ handling an impasse
~ building confidence.
DVD (Region 2, With Trainer's Guide)
2009
GBP 995.00
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