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Content

Weekly Hot Titles - Business


Weekly Hot Titles - Business



COMMUNICATING IN DIFFICULT SITUATIONS

This DVD will improve any manager's ability to handle difficult work situations and conversations effectively. Verbal and non-verbal techniques are demonstrated in a variety of scenarios, from dealing with challenging people to communicating bad news, and will be invaluable to participants both inside and outside of the workplace.

Scripted by a subject expert and trainer, this innovative training DVD is comprised of short clips which allow the trainer complete flexibility and control to intervene at any point and jump around to relevant scenes. Scenes demonstrate good practice and bad practice and cover the following areas:

  • introduction
  • the fight or flight response
  • the impact of non-verbal communication
  • choosing your language
  • communicating your views
  • alternative ways of saying `no'
  • handling an impasse
  • building confidence.

    DVD (Region 2, With Trainer's Guide) / 2009

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    PERSUADE, INFLUENCE AND NEGOTIATE

    This DVD covers persuading, influencing and negotiating skills comprehensively enough to be used on training courses covering just one of these core skills, or on a more general communication skills course. It will equip any employee with the skills needed to get the best possible result out of any situation, and can be applied inside and outside of the workplace.

    Scripted by a subject expert and trainer, this innovative training DVD is comprised of short clips which allow the trainer complete flexibility and control to intervene at any point and jump around to relevant scenes. Scenes demonstrate good practice and bad practice and cover the following areas:

  • introduction
  • persuading
  • influencing
  • negotiating
  • meetings.

    DVD (Region 2, With Trainer's Guide) / 2009

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    PRACTICAL LEADERSHIP SKILLS

    To be successful, today's organisations need leadership, not just at the top of their structure but throughout it. This DVD will enable you to deliver practical and impressive leadership training, giving managers at all levels a clear understanding of leadership and how to apply that understanding on a day to day basis.

    Scripted by a subject expert and trainer, this innovative training DVD is comprised of short clips which allow the trainer complete flexibility and control to intervene at any point and jump around to relevant scenes. Scenes demonstrate good practice and bad practice and cover the following areas:

  • management and leadership
  • leadership qualities/actions
  • leadership vision
  • from motivation to inspiration
  • defining moments.

    DVD (Region 2, With Trainer's Guide) / 2009

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    PRESENTATION SKILLS

    An excellent presentation can be the key to achieving personal and organisational goals. This DVD is packed with fresh ideas and techniques that will enliven your training programme and equip any employee to deliver engaging and informative presentations.

    Scripted by a subject expert and trainer, this innovative training DVD is comprised of short clips which allow the trainer complete flexibility and control to intervene at any point and jump around to relevant scenes. Scenes demonstrate good practice and bad practice and cover the following areas:

  • preparing
  • structuring
  • engaging with the audience
  • building confidence and managing nerves.

    DVD (Region 2, With Trainer's Guide) / 2009

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    SELECTION INTERVIEWING SKILLS

    This DVD will equip anyone involved with selection interviewing to prepare for, conduct and assess interviews professionally and incisively, ensuring that the right candidate is selected and avoiding the high costs associated with poor selection.

    Scripted by a subject expert and trainer, this innovative training DVD is comprised of short clips which allow the trainer complete flexibility and control to intervene at any point and jump around to relevant scenes. Scenes demonstrate good practice and bad practice and cover the following areas:

  • an introduction to selection interviewing skills
  • preparing as an interviewer
  • exploring and verifying information
  • reviewing and comparing candidates
  • selling the job to the right candidate
  • the interviewees' experience.

    DVD (Region 2, With Trainer's Guide) / 2009

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    COACHING SKILLS FOR LINE MANAGERS

    Most managers will, at some point in their careers, be required to demonstrate coaching skills. This DVD will help managers at all levels to build successful relationships with their colleagues and optimise their performance at work.

    Scripted by a subject expert and trainer, this innovative training DVD comprises short clips which allow the trainer complete flexibility and control to intervene at any point and jump around to relevant scenes. Scenes demonstrate good practice and bad practice and cover the following areas:

  • an introduction to coaching
  • agreeing goals
  • active listening and non-verbal communication
  • using powerful coaching questions
  • dealing with skills gaps
  • coaching for attitude change
  • agreeing and reviewing tasks and practice.

    DVD (Region 2, With Trainer's Guide) / 2008

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    CUSTOMER SERVICE SKILLS IN YOUR ORGANISATION

    Every employee is required to interact with a customer at some point in their career, often on a daily basis. This DVD is designed for use with employees in any industry or organisation and will equip them with the skills they need to become more customer focused and deal with a whole range of scenarios in an effective manner.

    Scripted by a subject expert and consultant, this innovative training DVD is comprised of short clips which allow the trainer complete flexibility and control to intervene at any point and jump around to relevant scenes. Scenes cover good practice and bad practice and cover the following areas:

  • an introduction to excellent service
  • building rapport with customers
  • understanding customer needs
  • using positive language
  • the internal customer
  • effective service recovery
  • leading in a service environment.

    DVD (Region 2, With Trainer's Guide) / 2008

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    PERFORMANCE MANAGEMENT: APPRAISALS, OBJECTIVES AND CAREER DEVELOPMENT

    Despite being an essential tool of good management, trainers can struggle to get managers enthused about performance management and appraisal. This DVD will enable any trainer to engage managers and show them the real benefits of effective performance management and appraisal.

    Scripted by a subject expert and trainer, this innovative training DVD is comprised of short clips which allow the trainer complete flexibility and control to intervene at any point and jump around to relevant scenes. Scenes demonstrate good practice and bad practice and cover the following areas:

  • the purpose of appraisal
  • assessing performance
  • opening a performance review
  • giving feedback
  • when discussions go wrong
  • agreeing objectives
  • discussing personal and career development.

    DVD (Region 2, With Trainer's Guide) / 2008 0

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    ADVERSITY TO OPPORTUNITY

    Looks at the development of Hong Kong's industries after July 1, 1997. Ken Yeung (Managing Director, Silicone Zone (HK) Limited) comments on the importance of creating his own brand of products as an ODM (original design manufacturer). He shows the silicone kitchenware that his company manufactures. He says Hong Kong still remains his design and training centre while manufacturing is in China. Stanley Lau Chin-ho (Managing Director, Renley Watch Manufacturing Company Limited) tells how CEPA benefits Hong Kong watch manufacturers. Li Ning (Chairman, Li Ning Company Limited) says Hong Kong remains a suitable platform for Chinese companies to go worldwid.

    DVD / 2007 / 30 minutes

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    ISLAND OF CHANGE

    Looks at what Hong Kong's entrepreneurs, many of whom were refugees from China, survived the difficult United Nations Chinese embargo in the 1950's, riots in the 1960's and the oil crisis in the 1970's to make Hong Kong the world's leading exporter of plastic flowers, toys, jewelry and garments and a major shipping centre. Tung Chee-chen (Chairman of Orient Overseas (International) Limited), Chan Shui-kau (Chairman, Yangtzekiang Garment Manufacturing Company Limited), Yip Man (President, Hong Kong and Kowloon Plastic Products Merchants United Association Limited) and Tim Lam Leung (Chairman, Forward Winsome Industries Limited) share their respective experiences.

    DVD / 2007 / 30 minutes

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    MADE FOR SUCCESS

    Entrepreneurs say the high salary level in Hong Kong in the 1980's and a shortage of workers hindered the expansion of their factories. They share their experiences when they moved their factories into China after it opened up. They say the move allowed them to expand and become world leaders in their respective fields. Kenneth Fang Hung (Chairman, Fang Brothers Knitting Limited), Allen Lee Peng-fei (Local Deputy, National People's Congress), Wong Tit-shing (Chairman, Jetta Industries Company Limited), Allan Wong Chi-yun (Chairman, VTech Holdings Limited) and Tommy Leung Yung (Chairman, Peace Mark (Holdings) Limited) share their respective experiences.

    DVD / 2007 / 30 minutes

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    SERVICES IS OUR STRENGTH

    Entrepreneurs say although factories had moved north, the 1980-90's remained the most prosperous years economically for Hong Kong. It was normal for people to hold two or even three jobs then. Property transaction was a major business of the legal profession and transportation business of goods manufactured in China for shipment in Hong Kong was brisk. Ng Siu-pang (Law Firm Partner), Winson Tai Wing-sing, Grace Cho Yee-mui (President and Vice President, Chu Kong Optical Manufactory Limited) and Anthony Lau Siu-wing (Executive Chairman, BALtrans Holdings Limited) share their experiences and their views of the future role of Hong Kong's businesses in China.

    DVD / 2007 / 30 minutes

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    THE BEST IS YET TO COME

    Looks at how Hong Kong companies manage changes. Francis Kao Wai-ho (Co-Chief Executive Officer and Chief Creative Officer, Imagi International Holdings Limited) explains why he changes the primary business of his company. His Computer Graphics Supervisor, Kith Ng, explains the advantage of producing animation in Hong Kong. Lee Wing-tak (Chief Executive Officer, Neonlite Electronic & Lighting (H.K.) Limited) shows his company's environmental-friendly production facility and products. Chan Kei-biu (Chairman and Managing Director, Surface Mount Technology (Holdings) Limited) shows his Changchun automotive parts factory. Christopher To Wing (Secretary-General, Hong Kong International Arbitration Centre) says Hong Kong has become Asia's arbitration centre.

    DVD / 2007 / 30 minutes

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    ACHIEVING SUPERVISORY EXCELLENCE

    Various office and factory supervisors deal with an array of common situations, problems and challenges, using 5 key strategies for success.

    DVD / 22 minutes

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    C & THE BOX

    A humorous, animated video illustrating that people must break free of old assumptions, limitations, negativity, but to grow, develop, and innovate.

    DVD / 6 minutes

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    CHARACTER IS DESTINY

    By Russell W. Gough
  • Pick up any newspaper, watch any news show, or read any business magazine, and the topic of character comes up. Why is character discussed so regularly? And why do experts believe a strong character is vital to the long-term success of every individual and every organization?
  • Character Is Destiny, hosted by national ethics expert Russell W. Gough, illustrates the importance of doing the right thing every time.

    DVD / 16 minutes

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    CUSTOMER SERVICE CENTRAL: THE ESSENTIALS OF GREAT SERVICE

    Darell Hammond (in a retail setting) offers key skills for initiating strategies and guidelines that creates exceptional customer service.

    DVD / 18 minutes

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    DIFFERENCES

    By BJ Gallagher
  • Differences is a short program created to help people explore and discuss their own differences through the "voices" of dogs. Thisvideo begins by exploring our differences... and ends by discovering how much we have in common.

    DVD / 4 minutes

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    DO RESPECT

    Do Respect is a short, animated program that encourages employees to act in ways that enhance workplace culture. In just three minutes, this engaging film by Madd-Steiny Productions, will help organizations begin the critical discussion about respect and open-mindedness.

    DVD / 3 minutes

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    EMMA'S CHOICE

    A happy, productive, team oriented employee, creates a dilemma for her manager. She's entitled to a promotion, but he doesn't want to lose her. For Employee Retension, Communication, and Career Development programs.

    DVD / 17 minutes

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    EMOTIONAL I.Q.

    John Stossel and a psychologist, explore the concept, how it effects dealing with anger, anxiousness, reading, nonverbal, and defering gratification.

    DVD / 14 minutes

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    JUICE

    By Dewitt Jones
  • Join best-selling author Dewitt Jones in Juice, his new, short film that tells the story of his chance encounter with a five-year old boy and the life-long lesson gained from that experience. This beautiful and sincere program encourages viewers to find their passion, their joy -their juice- in all that they do.
  • Juice Reminds Us:
  • Inspiration can come from anywhere, and often comes from the most unexpected places.
  • Determination and focus come with practice.
  • Passion gives us the power to fulfill our dreams.

    DVD / 3 minutes

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    TELEPHONE FILM, THE

    Telephone customer service for all, featuring answering the phone clearly, taking correct messages, placing customers on hold, and being courteous.

    DVD / 16 minutes

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    DIVERSITY STRATEGY AT THE ORGANIZATIONAL LEVEL

    Oriented to upper management, it offers strategies for incorporating diversity issues into reward and appraisals systems, and other company wide policies.

    DVD / 16 minutes

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    TAPPING THE POTENTIAL OF DIVERSITY

    Focuses mid-management/supervisory levels on how to effectively supervising diverse groups of employees.

    DVD / 16 minutes

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    SYSTEMS APPROACH TO DIVERSITY - VALUING DIVERSITY AT THE INTERPERSONAL LEVEL

    Working effectively with various people and deal with the multiplicity of workplace diversity issues.

    DVD / 16 minutes

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    WORKING WITHOUT A SCRIPT

    The Second City is well known for their improv comedy, their TV shows, and their scores of famous alumni. But what do you and The Second City have in common? Both of you improvise every day!

    Second City Communications has facilitated successful business training for over 45 years. Their training program, Working Without A Script, teaches how the basics of improvisation will help your organization communicate better, build stronger teams, and create a positive work environment. Just like an improv troupe, organizations need to know how to work together when the plan doesn't go as planned.

    Hosted by Keegan-Michael Key, TV personality and Second City alum, along with a talented ensemble cast, Working Without A Script emphasizes that good communication starts with a "yes, and" philosophy. "Yes, and" means embracing and building upon new ideas. It fosters open mindedness and empowers people to think on their feet and take risks.

    When an organization commits to the "yes, and" philosophy, good things will happen!


    DVD / 14 minutes

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