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Business and Management

Insights and Strategies

INSIGHTS AND STRATEGIES: ASKING QUESTIONS IN AN INVESTIGATION

Former homicide task force leader and author Colin McLaren explains to Eve Ash the subtle art of asking investigative questions. A workplace investigator or manager trying to ascertain the truth and resolve a problem needs to visualize their interview goal, then chart a series of questions with a suspect or employee. Questions must be subtle, short (to establish and confirm facts), open-ended, methodical and numerous, monitoring the person's responses and taking cues from what they say. Colin discusses the importance of building rapport and listening with an open mind. Above all, body language must be calm and professional. Put in the effort to get the truth.

DVD (Closed Captioned) / 2020 / 12 minutes

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INSIGHTS AND STRATEGIES: DIG DEEPER TO GET IT RIGHT

Former homicide task force leader, Colin McLaren explains to Eve Ash how effective researching and interviewing is on par with being a sleuth. Too many people are casual about details. Colin stresses the importance of getting to the source of the issue and establishing all the facts until they are mastered. He balances a competitive instinct for digging deepest with the necessity for retaining an open mind when considering a problem. It is essential to be fearless in your presentation of information, challenging when it's called for, seeking correct outcomes and remaining as accurate as possible. Get it right first time, he counsels - never give up. Follow procedures and maintain your principles.

DVD (Closed Captioned) / 2020 / 11 minutes 44 seconds

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INSIGHTS AND STRATEGIES: HOW TO MANAGE A TASK FORCE

When it comes to organizing a taskforce or project team for a complex job or serious problem, Colin McLaren, a former homicide task force leader, tells Eve Ash it essential to recruit the best people with relevant experience, qualifications, energy and drive. The taskforce needs excellent communications and information sharing processes, the capacity to debrief when things are stressful, the best equipment for the job and high standards. Above all, leaders must stay focused, remembering to post all salient points, progress and successes, and acknowledging people while maintaining confidentiality.

DVD (Closed Captioned) / 2020 / 11 minutes 18 seconds

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INSIGHTS AND STRATEGIES: LIES, CRIMES AND FALSE CONFESSIONS

Eve Ash discusses why people tell lies with the University of Massachusetts Amherst's Professor Robert Feldman, a specialist in psychological and brain sciences. He has studied lying for many years and observes that (1) all people tell lies in different situations; (2) many are not truthful on their resumes and in job interviews; (3) sometimes people confabulate to fill memory gaps caused by stressful or traumatic conditions. In crime situations, he explains that false memories occur, and people's eagerness to find a culprit sometimes leads to the wrong person being convicted. You can't always tell a liar from their physical cues (eg. excessive blinking, looking away). This can cause deception bias and investigations clouded by tunnel vision. Dr Feldman and Eve Ash discuss the case of Sue Neill-Fraser, convicted and jailed for murder in Tasmania in 2010.

DVD (Closed Captioned) / 2020 / 15 minutes 43 seconds

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INSIGHTS AND STRATEGIES: LIVING WITH LIES

Eve Ash talks to Professor Robert Feldman (University of Massachusetts Amherst) about his research for the book "The Liar in Your Life". He reveals that we all lie at different times, there are many types of lies ranging from the unconscious to lies of commission, and that people often lie within the first ten minutes of meeting someone. We lie to create an impression, we lie because we are anxious, we make up narratives to fill gaps in our memories. We have a "truth bias" in as much as we don't want to believe another person might be lying. Lies create spiral effects ("You lie, I lie"). We might be suspicious of liars, but we also tend to forgive them. Lies lead to inauthenticity in relationships. People compartmentalize lies and can live with them for many, many years.

DVD (Closed Captioned) / 2020 / 13 minutes 6 seconds

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INSIGHTS AND STRATEGIES: LOVE, LIES AND EXAGGERATION

People sometimes lie for a reason and will exaggerate to enhance their prestige in the eyes of others. People having secret affairs tell lies; this was the situation for Eve Ash's mother who lied for years about Eve's biological father. Eve's subsequent investigation revealed her real father, and how he was built into her story, although her mother never admitted the truth. Discovering her personal story has led Eve to forgive her mother's deception.

DVD (Closed Captioned) / 2020 / 10 minutes 53 seconds

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INSIGHTS AND STRATEGIES: PROACTIVE ABOUT SAFETY AND SECURITY

Today's workplaces and taskforces require all the safety and security they can get, former homicide task force leader Colin McLaren tells Eve Ash. Preventing crime at work starts with implementing proactive safety and security policies. It requires being on the lookout for warning signs (eg. unusual behaviors, moods, threats, bullying, thefts) and diffusing buildups where possible. Leaders should consult a safety expert and introduce newsletters, scenario training and security protocols. A business's assets also need securing and proper surveillance. Be vigilant with the surrounds of your business too - look out for arson and vandalism. It comes down to a culture of safety, training and good policies.

DVD (Closed Captioned) / 2020 / 11 minutes 58 seconds

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INSIGHTS AND STRATEGIES: PSYCHOLOGY, LAW, LIES AND FALSE MEMORIES

Eyewitness testimony and its veracity presents problems for juries and judges, according to the University of California's Dr Elizabeth Loftus. She tells Eve Ash that this intersection of psychology and law has revealed that the more confident a witness, the more they are believed even if their memories are mistaken. More than 300 people, such as Steven Titus (misidentified as a rapist) have been convicted through faulty or false memories. The problem is compounded when zealous detective coach witnesses, or when false and distorted memories are "implanted". People sometimes cling to a mistaken belief, even when the evidence shows they are wrong.

DVD (Closed Captioned) / 2020 / 16 minutes 50 seconds

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INSIGHTS AND STRATEGIES: STEPS TO SOLVE WORKPLACE ACCIDENTS AND CRIMES

Workplace crime and accident investigations must be taken very seriously. In this video, Colin McLaren, former homicide task force leader, itemizes all the necessary steps for conducting an investigation, including scrupulous note-taking and diagrams, photos, witness statements, and recording conversations. He counsels the importance of being fair, calm, unbiased, frank and in control. Above all, an investigator must be diligent, open-minded and questioning in pursuit of the truth. The objective is to get admissions - in writing.

DVD (Closed Captioned) / 2020 / 10 minutes 32 seconds

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INSIGHTS AND STRATEGIES: UNDERSTANDING CRIME AND UPHOLDING SAFETY

In this video, retired detective Colin McLaren discusses with Eve Ash how workplaces can be sitting ducks for crimes such as theft, dishonesty and cyberattacks. He advocates ramping up security, investing in the right applications and consultants, and clamping down on abuse of privilege. Having strong policies and rules about use of company cars and credit cards is essential. So too are standard operating procedures (SOPs) and random checks for pornography, drugs and alcohol. With social media, less personal information sharing is best. Check people's backgrounds when recruiting and ensure strong audit trails and double-checking for those with discretion over company money.

DVD (Closed Captioned) / 2020 / 12 minutes 28 seconds

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INSIGHTS AND STRATEGIES: 3 INROADS FOR HANDLING A NARCISSIST

Narcissists have become a hot topic. In an interview with Eve Ash, Peter Quarry provides useful and interesting information about dealing with these difficult personalities at work. He explains what narcissism is, its prevalence and where the term came from. Eve and Peter discuss narcissistic behaviors, such as an exaggerated sense of accomplishment and talent, putting people down and being aggressive and rude.

Recognizing Narcissistic Behaviors
Narcissists - Avoid the Triggers
Narcissists - Survival Skills at Work

DVD (Closed Captioned) / 2019 / 12 minutes

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INSIGHTS AND STRATEGIES: 3 STEPS TO CRITICAL THINKING

Critical thinking is in hot demand, but unfortunately in short supply. Some people are critical thinkers but most people tend to think uncritically. Eve Ash asks Peter Quarry to explain how critical thinking is learned and developed. Peter explains that recognizing and switching off emotions is the first step. This entails understanding how we feel and considering alternative responses. Also, it's important not to jump to conclusions. Focus on the facts and seek more evidence before responding. Peter recommends rising above the usual 'win/lose' approaches to a problem. Other solutions might emerge if everyone calms down before examining a broader range of possibilities. Be willing to look beyond the ideas and information that merely confirm the view you already have.

What is Critical Thinking?
Critical Thinking - Recognize & Switch off Emotions
Critical Thinking - Collect & Use Information & Data
Critical Thinking - Avoid Thinking Errors

DVD (Closed Captioned) / 2019 / 11 minutes 48 seconds

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INSIGHTS AND STRATEGIES: 4 COMMUNICATION SKILLS EVERYONE NEEDS

Ever-increasing complexity in the workplace means that effective communication skills are more important than ever. Peter Quarry outlines to Eve Ash the four key communication skills needed for survival: lean communication (getting straight to the point), connecting with others (social skills), adaptability (learning to read and relate to different types of people) and using texting and social media in an appropriate, professional way (understanding the importance of sensitive, respectful and polite messaging).

DVD (Closed Captioned) / 2019 / 13 minutes 11 seconds

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INSIGHTS AND STRATEGIES: 4 ESSENTIALS FOR A RESPECTFUL WORKPLACE

The fast pace of many companies and organizations can result in disrespectful behaviors and toxic workplaces. Eve Ash and Peter Quarry discuss what actually constitutes respect, the different types of respect, and why respect is important. They identify the benefits of a respectful culture and how in turn these are a key predicator of attractive places to work.

DVD (Closed Captioned) / 2019 / 13 minutes 02 seconds

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INSIGHTS AND STRATEGIES: 4 PATHWAYS TO MANAGING MILLENNIALS

Peter Quarry discusses the challenges in hiring and managing millennials (people born between 1980 and 2000). Millennials currently account for about half the workforce and this percentage is increasing. Peter talks to Eve Ash about appreciating the unique strengths of millennials, engaging them through meaningful purpose, understanding what motivates them and, above all, giving them a say.

DVD (Closed Captioned) / 2019 / 11 minutes 34 seconds

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INSIGHTS AND STRATEGIES: 4 PERSPECTIVES ON BULLYING AND HARASSMENT

There are increasing reports of bullying and harassment in the workplace with recent figures suggesting 30% of people experience this. Peter Quarry and Eve Ash discuss how it is defined, how it impacts on health and safety, why some people target others, and the difference between unpleasantness and bullying. Peter Quarry provides tips on how to recognize when bullying and harassment occur, the actions that should be taken and companies' responsibilities for creating safe work environments. He stresses that organizations need to define bullying and harassment and provide training so that everyone knows when a line has been crossed. A safe workplace is the paramount objective.

DVD (Closed Captioned) / 2019 / 12 minutes 36 seconds

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INSIGHTS AND STRATEGIES: 4 SKILL SETS FOR SUCCESSFUL LEADERSHIP

Leaders today are under more pressure than ever. Peter Quarry argues that managers and leaders need to understand the challenges and tasks for a chaotic world, becoming authentic leaders with strategies that help them survive and inspire. Recognizing that employees need purpose, leaders need to instill confidence, build resilience, be realistic and demonstrate honesty, openness and preparedness to listen. This means staying healthy, grounded, pacing oneself and being mindful.

DVD (Closed Captioned) / 2019 / 13 minutes 43 seconds

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INSIGHTS AND STRATEGIES: 4 STRATEGIES FOR BUILDING COLLABORATION

This program covers the growing importance of collaboration as a workplace skill. Pooling ideas and team-based projects result in higher-performing workplaces. Effective collaboration however requires understanding of people's different work and communication styles, and the willingness to suspend judgement and let go of stubborn beliefs. Peter Quarry outlines ways collaboration can be "killed" and how it can be designed for improved outcomes.

DVD (Closed Captioned) / 2019 / 10 minutes 57 seconds

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INSIGHTS AND STRATEGIES: 4 WAYS TO BOOST CREATIVITY

The digital economy is opening up ways for everyone to be creative. It doesn't just mean being artistic - it's more about ideas, solutions, alternatives, incremental improvements. Peter Quarry and Eve Ash discuss ways that mental capacity can be developed, perspectives changed, group power leveraged and making things actually happen.

DVD (Closed Captioned) / 2019 / 15 minutes 22 seconds

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INSIGHTS AND STRATEGIES: 4 WAYS TO BUILD ACCOUNTABILITY

Peter Quarry says accountability has two aspects: who you are accountable to and what you are accountable for. Being accountable is willingness to accept responsibility for performance, engaging in discussion and acting on suggestions for improvement. Learn how to enhance personal and group accountability, with Peter Quarry and Eve Ash's suggestions including 360-degree accountability, accurate information, being collaborative and agreeing on remedial action.

DVD (Closed Captioned) / 2019 / 13 minutes 29 seconds

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INSIGHTS AND STRATEGIES: 4 WAYS TO MOTIVATE YOUR TEAM

Teams can lose motivation for all kinds of reasons but it's contagious. When this happens, Peter Quarry and Eve Ash recommend techniques for recognizing and unblocking low motivation, identifying a sense of purpose (the Five Whys), improving leadership and people's feelings of being appreciated. Leaders need survival skills, including the ability to find a silver lining and ways to unblock motivation by getting issues and recommendations on the table.

DVD (Closed Captioned) / 2019 / 12 minutes 34 seconds

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INSIGHTS AND STRATEGIES: 5 ESSENTIALS FOR POWERFUL PRESENTATIONS

Presentations can be dull for audiences. People feel nervous when presenting. Peter Quarry and Eve Ash cover five essential areas for powerful presentations. These include memorable ways to commence, managing anxiety, being succinct and sign-posting information, maintaining audience engagement, relaxed body language, telling a story and finishing with a bang.

DVD (Closed Captioned) / 2019 / 17 minutes 26 seconds

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INSIGHTS AND STRATEGIES: 6 KEYS TO WELLBEING

A practical program covering the 6 keys to psychological wellbeing at work. Kylie Bell explains how people can flourish and thrive in their lives, based on the PERMA theory. Kylie Bell offers strategies to ensure positive emotion and engagement at work. People need the opportunity to do what they do best every day. Strong positive relationships at work increase trust and wellbeing. Meaning beyond your personal gain will more likely lead to engagement. Personal meaning needs to be linked to the organization's purpose. Expectations must be set and if not met, feedback can be given. People who are physically healthy perform better.

DVD (Closed Captioned) / 2019 / 12 minutes 41 seconds

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INSIGHTS AND STRATEGIES: DESIGNING AND FACILITATING TRAINING

In this program, Kylie Bell talks with Eve Ash about moving from workplace needs to designing training that both develops skills and solves problems. First, she determines whether a company is experiencing a training need or a leadership issue. She considers the training in a wider organizational context and ensures the leadership is onboard first. Her training is customized around goals and outcomes, an organization's available time, a high degree of interactivity and tapping into people's emotions. For the training to succeed, there must be change; this is ascertained in the post-training feedback and evaluation.

DVD (Closed Captioned) / 2019 / 10 minutes 40 seconds

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INSIGHTS AND STRATEGIES: DEVELOPING SELF-MOTIVATED PEOPLE

Kylie Bell tells Eve Ash that beyond Maslow's traditional Hierarchy of Needs, Edward Deci and Richard Ryan originated Self Determination Theory (SDT). Ryan and Deci say people have three needs (nutriments) that should be met at the same time in order to be fully motivated and more productive. These are relationships, competency and autonomy. Leaders need to ensure that positive relationships are encouraged so that trust builds as people work together. Leaders also need to let people know when they are doing a good job (competence) by setting goals, key performance indicators (KPIs) and performance reviews against which they can be measured. Above all, people's initiative (autonomy) should be welcomed. Leaders need to allow people freedom to explore and make choices, even mistakes. They then should ascertain how levels of engagement with work have risen, through pre-tests and post-tests.

DVD (Closed Captioned) / 2019 / 9 minutes 33 seconds

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INSIGHTS AND STRATEGIES: EMOTIONS AT WORK

Corporate culture has long stated when you go to work, "leave emotions at home". Quoting research by Barbara Fredrickson's Broaden and Build theory, Kylie Bell explains to Eve Ash that this precept is changing: when leaders really tune into the use of emotions, each can be used to overcome conflict and drive inspiration, engagement and higher performance in the workplace. Negative emotions narrow our focus, whereas positive emotions broaden people to a wider sense of possibilities. We become far better thinkers and problem-solvers, says Kylie, when we use the full range of our emotions, especially positive emotions. We also become calmer. These emotions enhance customer experience.

DVD (Closed Captioned) / 2019 / 10 minutes 58 seconds

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INSIGHTS AND STRATEGIES: HOPE THEORY AT WORK

In this video, Kylie Bell describes the surprising aspects of Rick Snyder's hope theory: namely that it leads to a 14% bump in productivity because people are happier and more focused. Hope theory gives people a stronger chance of achieving goals. Kylie Bell shares with Eve Ash the importance of setting SMART goals (specific, measurable, achievable, relevant and timely) as part of incrementalizing hope theory. People need to visualize what they want, devise logical pathways to ensure it happens, consider alternate pathways when there are setbacks, stay motivated and plan rewards for when they get there.

DVD (Closed Captioned) / 2019 / 10 minutes 34 seconds

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INSIGHTS AND STRATEGIES: HOW TO INCREASE RESILIENCE

Resilience is an essential skill in the workplace because without it, we suffer and stress far more. Kylie Bell describes it as "bouncing forward" from difficult or upsetting events. We can learn to process stress constructively and perform better because we learn to override our emergency brain and problem-solve instead. Resilience, she says, is linked to better health. Kylie counsels mindfulness and choosing to look at stressful situations as challenges, remembering past successes as we go, and taking time for self-care and rest.

DVD (Closed Captioned) / 2019 / 10 minutes 25 seconds

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INSIGHTS AND STRATEGIES: MANAGING A VIRTUAL TEAM

These days staff can be scattered in offices around the world. Kylie Bell who is experienced in managing virtual teams outlines how they can be cohesive through the leader planning clear goals, roles and processes, arranging work so that progress can be monitored, being available, responsive and reliable when meetings are held, and having a clear meeting agenda. Building and maintaining relationships is paramount, for rapport, as is respecting the culture of others located in different countries.

DVD (Closed Captioned) / 2019 / 7 minutes 38 seconds

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INSIGHTS AND STRATEGIES: MINDFULNESS AT WORK

Mindfulness is a buzz word that also delivers manifold benefits. It means focusing in the present without judgment. Kylie Bell tells Eve Ash about a Roy Baumeister study which gave people apps that randomly asked what they were thinking about: the past, the present or the future. Most were found to be thinking about the future. The study also tested wellbeing and found participants were happiest when they focused on the present. When people are practicing being mindful, they are less stressed, more youthful and resilient with higher productivity. Kylie and Eve go through some techniques that help.

DVD (Closed Captioned) / 2019 / 9 minutes 27 seconds

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INSIGHTS AND STRATEGIES: POWER UP WITH STRENGTHS

Kylie Bell talks with Eve Ash about strengths and the part they play in enhanced wellbeing. Knowing we have strengths makes us more engaged and motivated, resulting in less stress and depression and better health. New strengths can be discovered any time, especially through various strength finders and profilers which are available online. Allowing people to perform to their strengths also increases productivity by 40% while turnover decreases by 50%. People's strengths are encouraged through others noticing, coaching and directing them to suitable tasks. Acknowledging people's various strengths enables greater tolerance of difference.

DVD (Closed Captioned) / 2019 / 11 minutes 23 seconds

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INSIGHTS AND STRATEGIES: SOLVE PROBLEMS WITH APPRECIATIVE INQUIRY

When things go wrong, people traditionally have a negativity bias and dig deep into what went wrong. Kylie Bell introduces Eve Ash to Appreciative Inquiry, an alternate approach devised by David Cooperrider that starts with asking "What is already going well?" We explore this flipped way of solving a problem through a 5D model: define (this is goal), discover (what is already being done well), dream (what are we ultimately aiming for?"), design (plan how the goal is achieved) and destiny (making the dream reality and powering up commitment). Kylie gives examples of where this was used, in government and a retail client.

DVD (Closed Captioned) / 2019 / 12 minutes 30 seconds

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INSIGHTS AND STRATEGIES: THE SECURE LEADER

Approximately 70% of people quit their jobs because of poor managers. Kylie Bell finds that our leadership style may be impacted by our earliest relationships, and way our 'attachment styles' evolved as we were growing up. Attachment theory was first developed by John Bowlby and Mary Ainsworth. There are four primary attachment styles: Anxious, Avoidant, Disorganized and Secure. Kylie provides Eve Ash with an example of an anxious general manager of a consulting firm who did not trust his branch managers who therefore stopped making decisions. An avoidant CEO was fearful of giving feedback and his teams were lacking direction and in conflict. Kylie advocates secure behaviors as a means of improving safety and security, developing confidence and building relationships, resulting in less conflict and turnover.

DVD (Closed Captioned) / 2019 / 9 minutes 55 seconds

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