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Business - Human Resources Management
With Gary Hamel, Visiting Professor, London Business School
Why our feudal management model desperately needs an overhaul.
Only companies fit for human beings will be fit for the future.
How innovation leaders are "hacking" management processes.
Today's organizations face accelerating change, intensifying competition, rapid commoditization, and a historic shift in bargaining power from producer to consumer. However, our bureaucratic structure of management, invented a century ago, was designed to drive control and efficiency into large enterprises-not rapid response and innovation. To survive, organizations must reinvent management to inspire continual invention and adaptability in all employees.
It's not a task for the management team. It won't happen at a leaders' retreat. In this provocative talk, Professor Hamel suggests companies follow the lead of the social web and crowdsource employees. Ask them: "What do you see in the way you're measured and compensated, in the way we allocate resources and set priorities that work against your capacity to be more innovative, engaged, and work more efficiently?" Open and transparent organizations where hierarchies of meritocracy have more influence than top-down power allocation will develop enduring, long-term advantage.
DVD / 2013 / 60 Minutes
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What's meant by a human resources strategy? How does it work in practice?
INTRODUCTION 14 mins
You need a strategy for managing people - but what should it include? What's meant by soft and hard HRM? Why do strategies fail? This is illustrated using examples drawn from the Centor insurance company and food company General Mills UK.
CASE STUDIES 14 mins
Case studies of companies with two very different approaches to human resource management. At the Blakeway manufacturing company the managing director thinks motivation is mainly about money. At General Mills UK, marketer of famous brands like Betty Crocker and Haagen Dazs, they believe their business is all about their people.
VOICES FROM THE HR DEPARTMENT 9 mins
Four managers in four very different companies explain the challenge of human resources management - from recruiting and mentoring people to disciplining and sacking them. Examples include Sainsbury's supermarket and the upmarket McDonald chain of hotels.
EXTRA: The Centor insurance firm sees people as vital to their success. Their ideal employee is a "Centor person" - but what is a Centor person?
DVD / 2012 / 37 minutes
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Workplace Bullying Made Simple is a short but comprehensive workplace bullying prevention video that covers every aspect of the important topic in just 5 and a half minutes.
Workplace bullying is not a new problem, but only just recently has the plague of bullying at work been quantified. Conservative estimates put the loss in productivity at over a billion dollars in the USA alone. Decline in employee morale, loss in productivity, employee turnover, health problems and loss in organizational reputation are just a few of the problems that the bullying causes.
This production covers every aspect of bullying.
Taunting, teasing or making jokes about a co-worker.
Sabotaging another employee's work or copying, plagiarizing or stealing work
Deliberately isolating or excluding a co-worker from work related activities.
Yelling, screaming, sarcasm, or other verbal abuse
Menacing a co-worker with threatening looks, gestures and body language.
Hazing or initiations
Unreasonably creating conflict or refusing to work with a co-worker.
Physically threatening, shoving, striking, or touching a co-worker
Gossiping or spreading rumors about co-workersˇK
The planting of false information or using private or confidential information to defame a co-worker.
Setting unrealistic standards and deadlines which are unachievable or that are arbitrarily changed without notice or reason.
Giving excessive, unreasonable and unending amounts of work to a subordinate employee.
Deliberately denying a co-worker the resources necessary to do their job effectively.
Ignoring, ridiculing or belittling a co-worker's contribution or deliberately failing to acknowledge their good work.
Giving unjustly negative performance appraisals or taking unwarranted disciplinary action.
Singling out or treating a co-worker differently
Holding a subordinate employee to different standards than their peers.
Excessive, unneeded and negative micromanagement that undermines an employee's ability to their job.
DVD / 2011 / 5 minutes
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By Ali Farhoomand, Claudia H L Woo, Ricky Lai
Founded in 1965 by Jim Thompson, the Crown Worldwide Group is the world's largest privately held relocation company. The company operates in 55 countries and employs 5,000 employees.
Crown's success can be largely attributed to the founder's insistence on high service quality and continual improvement through innovative information technology. Thompson also has a strong passion for community development and CSR values have been at the heart of the company for decades. With customers becoming more aware of CSR, Thompson realized that the company's CSR had to be integrated strategy and day-to-day business operations. This volume explores the company's roadmap for successful CSR integration.
DVD (With Business Case Booklet) / 2010 / 18 minutes
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This program examines how to make committees more effective. Psychologist Peter Quarry interviews Damien Smith, a lawyer and Managing Director of Enterprise Care, a consulting firm that works with senior executives to improve governance and performance. They discuss the characteristics of an effective committee, inducting new members, issues for the chair and how the team must work together.
Training Points
Characteristics of an effective committee
1. Clear terms of reference and objectives
2. Appropriate composition of committee
3. Works within given timeline
4. Good chair who leads group
Induction of new committee members
Accountability issues
Changes to charter need approval by 'authority giver'
Agendas, objectives and records
Functions of the chair
DVD / 2010 / 13 minutes
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Challenging times have brought about a critical emphasis on building successful teams. This program breaks down the four different stages that developing teams go through, and the critical ever-changing roles of the team members. By putting a business team under the microscope in a team-building exercise with Guy Moxley from Team Building Australia, this program exposes the bare-boned mechanics of how teams form, function and how they can reach new heights of performance.
Key Training Points:
The making of the team
The developing team
The conflicted and inhibited team
The team reflecting and celebrating
DVD / 2009 / 17 minutes
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People - the most important asset in any organisation. Many small, medium and large enterprises manage their most important asset by having a dedicated Human Resources Manager, and if sufficiently large, an HR department. HR departments fulfill a critical function in the daily operations of organisations. This Australian-made, curriculum fit program examines the HR function, covering the importance of HR management and the employment cycle - including planning for needs and recruiting staff, maintenance and renewal of employees, and terminating staff. It concludes with a look at how employee relations impact on an organisation. Throughout the program, two top level HR managers - Karen Harris from Shell Australia and New Zealand and Andrew Keen from Intrepid Travel - provide an insight into the operations of the HR departments in their respective companies, and how the HR function is critical to their success. This program provides a wealth of information and an insight into human resources in the 'real world'. It is an ideal learning resource for senior level students of commerce-based areas of study, especially Business Management and Economics.
Please contact us for primary and secondary schools pricing.
Note : The above titles may have some territorial restrictions. Please feel free to send us an enquiry.
DVD / 2009 / 30 minutes
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In this Q&A program Psychologists Eve Ash and Peter Quarry turn their focus to the imperative of vision. But what is "vision" in the context of leading teams in the workplace? How does a leader form a vision? Then, most importantly, how does a leader communicate that vision? As Eve and Peter answer the questions of various leaders the nature and importance of vision is made crystal clear.
DVD / 2009 / 12 minutes
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This DVD will equip anyone involved with selection interviewing to prepare for, conduct and assess interviews professionally and incisively, ensuring that the right candidate is selected and avoiding the high costs associated with poor selection.
Scripted by a subject expert and trainer, this innovative training DVD is comprised of short clips which allow the trainer complete flexibility and control to intervene at any point and jump around to relevant scenes. Scenes demonstrate good practice and bad practice and cover the following areas:
an introduction to selection interviewing skills
preparing as an interviewer
exploring and verifying information
reviewing and comparing candidates
selling the job to the right candidate
the interviewees' experience.
DVD (Region 2, With Trainer's Guide) / 2009
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Featuring:
Interviewer Eve Ash
Interviewee Peter Quarry
Being healthy has a positive influence on energy and work performance. Psychologist Peter Quarry gives 10 practical strategies for being healthy at work.
Training Points
1. Exercies
2. Eating Well
3. Healthy Thinking
4. Talk to Someone
5. Overcome Computer Fatigue
6. Learning to Manage Conflict
7. Have Your Say
8. Be Grateful
9. Leave Work at Work
10. Nuture Yourself
DVD (Closed Captioned) / 2009 / 17 minutes
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Most managers will, at some point in their careers, be required to demonstrate coaching skills. This DVD will help managers at all levels to build successful relationships with their colleagues and optimise their performance at work.
Scripted by a subject expert and trainer, this innovative training DVD comprises short clips which allow the trainer complete flexibility and control to intervene at any point and jump around to relevant scenes. Scenes demonstrate good practice and bad practice and cover the following areas:
an introduction to coaching
agreeing goals
active listening and non-verbal communication
using powerful coaching questions
dealing with skills gaps
coaching for attitude change
agreeing and reviewing tasks and practice.
DVD (Region 2, With Trainer's Guide) / 2008
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Despite being an essential tool of good management, trainers can struggle to get managers enthused about performance management and appraisal. This DVD will enable any trainer to engage managers and show them the real benefits of effective performance management and appraisal.
Scripted by a subject expert and trainer, this innovative training DVD is comprised of short clips which allow the trainer complete flexibility and control to intervene at any point and jump around to relevant scenes. Scenes demonstrate good practice and bad practice and cover the following areas:
the purpose of appraisal
assessing performance
opening a performance review
giving feedback
when discussions go wrong
agreeing objectives
discussing personal and career development.
DVD (Region 2, With Trainer's Guide) / 2008
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Since the introduction of the Workplace Relations Act 1996, Australia has operated under a decentralised system of industrial relations, aimed at maximising productivity of the Australian labour market. In March of 2006, the Federal Government introduced the Workplace Relations Amendment (Work Choices) Act. This program explores the changes that have come about under the Work Choices legislation and the impact of these changes on employees in small and large businesses, trade unions and employers. Giving students a well rounded and in-depth insight into the topic, this program is essential for all students who are not only studying industrial relations, but all those who will enter in the workplace and be no doubt affected by these amendments in one way or another.
Please contact us for primary and secondary schools pricing.
Note : The above titles may have some territorial restrictions. Please feel free to send us an enquiry.
DVD / 2007 / 30 minutes
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If you're looking to enter the workforce, chances are you'll find yourselves undertaking a group interview sooner rather than later. Companies use the group interview method to assess a number of applicants at once, usually using some form of group problem solving exercise. So what are they really looking for in a group interview? How can you stand out from the crowd? In this essential and informative program, we explore a group interview scenario from both the employer's and applicant's perspective and examine how you can use this interviewing method to your advantage and truly stand up and be noticed.
Please contact us for primary and secondary schools pricing.
Note : The above titles may have some territorial restrictions. Please feel free to send us an enquiry.
DVD / 2007 / 26 minutes
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Most people are familiar with the slogan, "You're in good hands with Allstate." What they may not realize is that Allstate's employees are in good hands as well. Allstate attracts and retains employees with a comprehensive package of benefits. These include traditional offerings such as health insurance, a pension plan, and profit sharing. But Allstate goes beyond the basics and offers additional benefits such as flexible work schedules and educational support. In part, Allstate's generous package of benefits is a response to a changing labor market.
DVD / 2007 / (Grades 9-12, College, Adult) / Approx. 7 minutes
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Allstate keeps its employees in good hands by providing a comprehensive benefits package, including flexible work schedules and health care. Allstate understands that its employees are an important component of its business, and has been one of the fastest responders to the changing work environment. They have a wide variety of diversity in employees and train them to have a wide range of skills to meet customers' needs. To retain employees and make sure they are satisfied, Allstate provides on-site amenities, such as a fitness center, personal trainers and a salon.
DVD / 2007 / (Grades 9-12, College, Adult) / Approx. 7 minutes
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Zappos.com, the online shoe retailer, is known for their expansive inventory of shoes, free shipping both ways, and great customer service. They want to provide the best customer service online in any shopping category. Envisioning that one day 30% of all retail transactions will be done online, Zappos.com believes that the business will go to the company with the best service and selection. They are positioning themselves to be that company. To succeed in this vision, Zappos.com must hire the right people and put them in the right jobs.
DVD / 2007 / (Grades 9-12, College, Adult) / Approx. 7 minutes
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In 2002, Xerox Corporation was struggling. A new CEO, Ann Mulcahy, launched a variety of initiatives that she hoped would bring Xerox back to greatness. One of her key strategies was to deploy lean Six Sigma, a methodology for analyzing business processes and finding ways to reduce both errors and unnecessary steps. Xerox hoped that lean Six Sigma would help return the company to profitability. But deploying this discipline methodology required changing the company's culture to a culture of continuous learning. For Xerox, with over 50,000 employees and locations worldwide, this meant a major new commitment to educating employees.
DVD / 2007 / (Grades 9-12, College, Adult) / Approx. 7 minutes
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Management personnel needs to adapt with a changing environment and to perform human resource responsibilities. This Microsoft® PowerPoint® presentation describes the skills required to address a changing business environment by instructing the design of a performance evaluation instrument. The presentation identifies the legislation influencing human resource management. Students learn to perform human resource responsibilities, such as staffing, motivating, evaluating and terminating employees.
CD-ROM (Win, PowerPoint Presentation (29 slides)) / 2004 /
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Featuring Dawn French, Myra Syal and Andy Taylor.
In this engaging drama, three inept managers show how an appraisal interview should not be conducted! The first never prepares or makes time; the second is too fond of the sound of their own voice; and the third is too uncomfortable to hint at any criticism, for fear of creating bad feeling. Understandably, the poor employee who is subjected to these face-to-face farces becomes increasingly disenchanted, baffled and alienated.
Suitable for any management skills course or workshop, How am I doing? Promotes the use of appropriate behavioural skills and is a vital tool for all managers and team leaders.
DVD (With Leader's Guide, Workbook) / 2001 / 26 minutes
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This animated DVD illustrates why we sometimes have difficulty working with other people.Using a simple model, the JoHari Window, As Others See Us offers individuals and teams an opportunity to examine, understand and improve their relationships with others. It is useful for any discussion on communication or interpersonal relationships.
DVD / 10 minutes
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Have respect and good manners begun to slip in your workplace? Is rude behavior becoming the norm?
Bullies often act just under the radar, denying their hostile intent or shrugging off their behaviors as humorous or insignificant. Yet, the constant tension they create-and the way their harmful activities tend to build over time-not only damages the individual targets of their behavior but also the workgroup as a whole.
That's why you need to bring bullying out into the open. So you can deal with it directly and put an end to it.
How to speak up or seek help
This brand new release is intended to do just that. In five dramatic stories taking place in settings that range from a hospital to City Hall, victims and witnesses will see how to speak up and challenge a coworker's mean-spirited behavior in a straightforward way that earns them respect. They'll also learn they do not have to face this problem alone. If they are not comfortable challenging a bully on their own-or if they do speak up and the behavior continues-they can reach out to supervisors, HR or other designated resources to help resolve the issues.
As for any bullies who may be watching: this video clearly shows that mistreating a fellow employee makes you look bad in the eyes of others and will not be tolerated in your workplace.
DVD (Closed Captioned) / 19 minutes
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This program explores what it takes to create an environment where everyone can do their best, without fear. Using humor to reinforce its simple, yet powerful training points, this DVD will help leaders see the impact their behavior has on others. It also offers practical action steps any manager can follow to create an environment where people feel empowered, informed, and invaluable.
DVD / 16 minutes
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With Dr. Philip Zimbardo, Professor Emeritus of Psychology, Stanford University
Teach your employees how social rules, unconscious biases, and "group think" heavily influence how we analyze and make decisions.
Dr. Philip Zimbardo has spent his career in social psychology-the study of human nature and how we're influenced by others and by social rules internalized in childhood. His research shows how we tend to be completely unaware of these influences, and often choose to act in irrational ways that can cause harm to ourselves or others.
A dynamic training tool
Narrated by Dr. Zimbardo, this fascinating program offers insights into the underlying forces driving individual and group behavior. You'll observe unsuspecting human subjects in twenty situations that test the boundaries of individualism and group mentality. Watch them all or choose the scenes that best fit your training goals.
Watch examples of how we judge others:
Weighted heavily by first impressions
Based on their personal appearance
Through identification with groups
Or how social situations drive behavior:
When we want to be accepted and fit in
Passively deferring to a "group norm"
Through obedience to authority
Use as a conversation starter
Would you stay quiet if your team is making a bad decision? Do you question your first impressions of others? Use this powerful program as a meeting opener or to spark discussion in your trainings. And help your team improve their thinking and decision-making abilities.
DVD / 57 Minutes
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The statistics are simply staggering: more than eight times out of ten, a judge will rule in favor of an employee suing your organization for wrongful termination. This vital DVD program will provide your supervisors with a step-by-step approach to protecting your organization from these costly lawsuits. It takes a glimpse at both sides of termination (employer and employee) and will teach your managers how to prepare for and conduct a successful termination meeting.
Key Training Points:
Progressive discipline
The termination meeting
Conducting exit interviews
Avoiding the legal firing line
DVD / 20 minutes
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Employment law basics in one easy to watch management training DVD.
It's not easy to be a supervisor these days. You've got to get the job done-often with fewer employees and a tighter budget. Plus, you're expected to know exactly what to do or say every time a "people problem" comes up. This management training DVD was created to help you find your way through the maze of employment laws and regulations, while at the same time maximizing the performance of your workers.
Our story goes behind the scenes when a new manager takes over a team in the middle of an important project. Our narrator, Alan Levins, an Employment Law Attorney with Littler Mendelson PC, The National Employment and Labor Law FirmR, explains critical legal issues as you witness this manager's struggle to win the respect and cooperation of her sometimes unruly crew.
Key learning points include:
12 basic employment law issues that every manager needs to understand.
Legal and effective performance management, discipline and termination.
Knowledge of employment law, as well as solid principles of people management, constitute basic survival training for every supervisor. While each day brings new challenges, there are actions you can take not only to survive, but to thrive, in the modern workplace.
Legal content provided by the Legal Learning GroupR, a division of Littler Mendelson, PCR.
DVD (Closed Captioned) / 26 minutes
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What do you do if you're the supervisor or manager of a problem employee? What if you are the target of bullying behavior, yourself? Or if you are accused of acting like a bully?
As a manager, it's up to you to be a role model. You need to insist on being treated respectfully yourself, and you need to provide a safe and respectful atmosphere for your people.
Sure, it takes courage to confront a disruptive team member. And, yes, you may be tempted to look the other way when a star performer is the one who is behaving badly. Or when under-performing employees disappoint you again and again-well, it's admittedly tough not to treat them harshly yourself.
This brand new release tackles these issues head on, providing practical solutions that help you put an end to bullying behavior in your subordinates-and find new ways to deal with your own frustrations so that you don't end up looking like the bad guy.
DVD (Closed Captioned) / 18 minutes
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How to conduct performance appraisals that get the best from your employees, and tackle poor performance before it becomes a habit.
Effective performance appraisals add value to your organization. They motivate your top employees to do even better. And they tell underperformers exactly what is expected and how to improve.
Unfortunately, performance appraisals are often regarded as mere formalities. Performance reviews are sometimes administered late-or skipped altogether. Clear guidance falls by the wayside, and halfhearted work goes unchallenged.
In this performance evaluation training program, you'll follow two story lines. One involves a small business taking steps to formalize a review process for the first time. The other presents a large corporation attempting to energize an existing system. Watch as two very different managers prepare for challenging review meetings-and see them apply skills that defuse tension and achieve the desired results.
Learn:
Critical elements to cover in your performance evaluation process.
The advantages of sticking to a regular schedule.
The importance of fairness and consistency.
The nuts and bolts of formats and record-keeping.
Methods of motivating the top producers.
How to deal with underperformers.
Skills for the face-to-face review meeting.
The value of employee feedback.
This performance review DVD shows that effective reviews can increase productivity, resolve problems, and improve work satisfaction-both for employees and their managers.
DVD / 18 minutes
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Use this employee discipline DVD's six-step process to turn problem employees into valuable contributors.
You have a discipline problem with an employee. You've tried looking the other way. You've tried gentle reminders. Maybe you've even tried getting mad. Nothing changed. So now what do you do? How do you handle the situation in the best possible way for the employee and for your organization?
This new employee discipline DVD gives you six steps of positive, progressive discipline which begin with coaching and escalate to stronger measures only as needed to solve the problem. In many cases, employees will respond early in the process. But if not, the later steps help you address continuing performance shortcomings calmly and professionally.
You'll see the best ways to:
Clarify what's expected.
Convince the employee that change is necessary.
Get the employee's agreement to change.
Come up with an action plan together.
This process is not intended as punishment. Instead, these steps help employees satisfy expectations-and possibly save their jobs. And if they do not have a commitment to improve, you will know that you have given them a fair and legal opportunity.
Disciplining employees is never easy. But if you follow the steps of positive, progressive discipline, it doesn't have to throw you for a loop every time. Instead of disruption and anxiety, positive, progressive discipline can make working with employees to help them improve their job performance a rewarding part of any manager's or supervisor's job.
Award
2009 Telly Award Winner!
DVD / 21 minutes
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